My RV was held hostage for a week due to this shop's very poor communication. My vacation came to…read morean abrupt stop during the first leg of our trip as my RV was leaking coolant. Went to the Delta Truck Center for a diagnosis around 9 am. Upon check in Luis was very helpful taking our information and listening to our concerns, understanding that we were travelling in the RV and would be waiting while the repairs were done, Luis said that he would be contacting us once the diagnosis was complete. We never heard from Luis again. around 3 pm we saw our RV being pulled from the garage to the parking area and the mechanic walking to the office with some paper work, anticipating a call at any moment we waited over an hour before I finally walked into the office and asked for the status. By this time a new shift had started and my paperwork had just been sitting with no action. After finding my paperwork I was told that I needed parts that had to be ordered and would be coming from Las Vegas, with a freight charge of $100 (two small fittings and seals for the Coolant Air Compressor, all items can fit in the palm of your hand) and two business days. I checked on the status two days later and was told that the order was JUST placed and the parts would arrive by the following Friday, an entire week later! Frustrated with Delta Truck Center I set out to find the needed part myself. It took just one search to Cummins, 60 miles away, who had the parts and would be available Tuesday. I drove up the Sacramento, picked up the parts, took them to Delta Truck center only to be told that the parts that they ordered had arrived, and unfortunately no one reached out to me to inform me of the status. So now its Tuesday night and they began work on my rig. After a short time I was told that the diagnosis was wrong and I needed two coolant lines. The next morning around 7:30 am, I received the updated estimate with included 10 hours of labor to install the coolant lines. I approved the work and once again Luis assured me that the work would be started immediately. After several hours of waiting I walked back into the office to check on the status, I was told that I had been put on hold until the second shift arrived at 3:30, even though I had check in at 7:30 in the morning, and had been dealing with this issue for an entire week. The mechanic who worked on my rig took less than an hour to make the repairs, he along with the Foreman didn't understand why they held the work until the later shift. Needless to say that this was a nightmare all due to Delta Truck Center's horrible internal communication. Each person that I delt with was very nice and professional, the problem is that as they hand off to the next person, the communication fails. Unless YOU know to follow up YOURSELF their system will let you down. I (my RV) was held hostage for and entire week all due to poor diagnosis and poor communication. The part I needed was in the shop the entire time and would have taken a couple hours to complete. Absolutely POOR MANAGEMENT. Shame on you Delta Truck Center.

I was planning to buy a few trucks from here to expand my business fleet , but when I walked into…read morethe service department, I seen a trump flag hanging up there , keep your politics in your own house , this is a place of business, the owner of this establishment should have better control of their employees, I would never buy anything from this place

Victor was pleasant to work with and I recommend to handle business with him before anyone else,…read morebut you know the name of the game is to push for a sale, so at times I felt a bit rushed to make a decision during my time of shopping for a truck. I made a rushed purchase on a truck that just came into the lot before I test drove it on the road/highway, and getting things that I saw that was wrong with it was a little like pulling teeth. Still appreciate that Victor at least tried to take care of the major issues. Overall, it's a great dealership (if you're dealing with Victor Munoz), and I recommend people to shop here, but I always say to make sure you thoroughly inspect your truck, test drive it, or bring a qualified mechanic to give you a second opinion.

I loved the facility, the trucks are kept clean and the staff did well in explaining the process of…read morebuying trucks. My issue was not having the FREEDOM to purchase the vehicle i wanted. Every truck i attempted to buy, was either sold or not available when time to buy was at hand. This includes trucks that were listed online as available, as well as trucks that i went to the lot to purchase and seen with my own eyes and test driven. They were clearly available for purchase. They were available until time to purchase was at hand per the sales rep. then they became unavailable all of a sudden, in favor of a truck the salesman thought i should purchase. usually one higher in price or perhaps one they needed to rid themselves of. I simply wanted to purchase some equipment. If your looking for a truck, they might treat you a lot different than they treated me, but then again they may not. I would like to follow up and see if people my race and creed suffer from the same treatment or is this just their mode of business practice. I wont say stay away because they have good equipment, and they might even favor you on this day, just wanted to share my experience.

Poor customer service. Good luck getting the parts department to answer the phone. I had 3 people…read moreconstantly calling from 7p to 12am and no one answered. Respect your dollars and take them somewhere else!

If the is zero star I would give then that I wouldn't ever bring my truck here. This staff is…read moreunprofessional and a lots of hidden cost and Over charged hrs in the invoice,service writer keep changing story in regards to repair,leaving the truck grease mark in the truck and inside the truck.This Repar facility mistreating customers are over charged. They were helping one customer and he was saying this place did work 3 month ago and truck is back again for same thing now this place want to charge $5000.00 now for what was repaired before.

This place got a 1 start only because they gave us a chance. Other then that I will never be back…read morehere again. From start to finish has been a hassle. From the sales person to the finance person. We were recommended by a previous employee who no longer works here. He advised us we would be in good hands. Sales person knew nothing about the truck. When asked questions in regards to process etc. he didn't know. His response is always "we are busy". You're busy because of customers like us coming here. However the lack of attention to details and poor communication has made this process not a great one. Everyone PLEASE pay attention to what they request and want. Non disclosure on lots of items. Such as the financing part of it. You put a down payment and they add on extra fees in addition to what you're paying. As an example your truck is 100k down payment is 50k you will have to still pay on the 50k in addition to another 50k. Technically you're paying 150 for your truck. Will never recommend this place to anyone!

So bought a Kenworth here 77,000 cash I'm out of state buyer only to have truck brake down the next…read moreday, paid for warranty $1,000 deductible only to have them cover 7,050 on a 11,000 repair job I can not recommend or refer anyone to this company they are friendly but also don't care about buyers beware this issue with this Kenworth is the turbo and all the parts that goes with it Sold it to me knowingly and a little bit of honesty would've made all the difference save your money and a headache I should've went to the other dealership the problem trying to save a buck