Making an appt online was easy. The lady at the window was…read morea bit rude and told me to check-in at the kiosk over to the side. The scanner was broken or something and could not scan my QR code so it was pointless. I was able to scan my ID though and all of my info populated and I was checked in. Then the lady called me up to the window and in a loud voice asked me to confirm the name of the service I was having and then proceeded to say the name of the provider, and asked me if that was correct. She should've kept her voice down for my privacy and was quite unprofessional. There were other people waiting in the waiting area so I am sure they heard as well. She ended up being the phlebotomist too and could've asked me those questions once I was in the back with her.

Beware, place is a $hit show. Came here 3 days in a row and nobody was open. People were waiting…read morefor hours and they all started leaving including me. Apparently someone got terminated with no replacement or someone dropped the ball. Dont believe some of the positive reviews.

Very professional staff a bit longer wait then normal no issues clean place friendly.read more

Very prompt never had to wait more than 30 minutes.They also have walk in service which doesn't…read moretake too long to wait,

Came in at 9:10 for a TB test today but the place is still closed. Called customer service and was…read moretold that they are running a BIT late. Waited for a few more minutes and more people are coming in for their appointments but still, no arrived to open and accommodate their clients. This is so sad, a lady that as waiting too was holding her pee for 30mins for her urinalysis. Time check 9:48 and no one still came to open the clinic, I had to leave for work.

Closed early yesterday, came in this morning 40 minutes prior to wait early first person in line…read more She was running 20 minutes later than open hours. Which states on their door 9. Then proceeds to do 2 walkin ins before me.

Excellent service. The staff were very good, attentive, and friendly. They worked on time, and…read morecheck-in was easy. The parking was spacious and secure!

I want to give a huge thank you to the amazing ladies who helped my daughter through her bloodwork…read moretoday. I wish I would have gotten the woman's name who took care of her, but I was so caught up in my emotions and stress that I didn't think to ask. I truly hope she sees this because I want her to know how much her kindness meant to us. My daughter was very nervous and scared, but she was so patient, gentle, and reassuring. With the help of her coworker assisting, they made the whole experience go smoothly and helped my daughter feel safe and comfortable. They truly went above and beyond. We didn't have an appointment, and we were in and out in about 10 minutes or less. The check in and check out process was quick and easy, and everyone was so kind and welcoming. Afterward, they even gave my daughter a sticker and a squishy toy, which made her smile and helped turn a scary moment into a positive memory. Thank you for your compassion, patience, and for taking such great care of my daughter. We are so grateful for people like you who make a difference.

Took my 13 year old son w/ Down Syndrome today. He hasn't had blood drawn since he was 2, and I was…read moreso worried he was going to freak out. We had the pleasure to have Liz (Elizabeth) and Audriana. These ladies were so amazing with my son! If I could give 10 stars I would!

Extremely rude staff who said it was "too late" after telling me the ICD 10 code was missing (it…read morewasn't. My Dr had it in the order on their end and had to resend it to them.) The brunette working at 12pm on 01/31 provided the WORST service and had the most awful attitude. She needs to be coached on what proper customer service is, especially when I didn't come in with an attitude at all, and she called the wrong name instead of mine after making me wait for 20 minutes without any notice and I had an appointment at 12pm too.

Horrible place to have lab work appt . This location seems…read moreto be always "short staffed " the quest system is not user friendly nor is the kiosk check in machines. It's a do it yourself and/or figure it out on your own or literally ask another person in the waiting area for help. Worker announces there are only 2 people on and fully booked . No accommodations even for people who have to walk in who absolutely have no phones or assistance. Definitely have tried different locations and surely is wayyy better than this location . The only thing about this location was its cleanliness , staff though need improvement on their attitude towards people especially when it comes to helping people who need check in assistance.

I have had nothing but horrible experiences at this Quest Diagnostics location since becoming…read morepregnant. Every single visit has been frustrating, unprofessional, and borderline unsafe. First and foremost, the facility is filthy. For a medical setting, you would expect cleanliness to be a top priority, but that is far from the case. The waiting area and blood draw room always feel unsanitary, which is extremely concerning, especially for someone going through frequent testing during pregnancy. The staff seems completely overwhelmed, understaffed, and undertrained. Every time I have had my blood drawn, I have left with bruises or worse--one time, they even blew a vein. That is unacceptable. Proper technique should be a basic expectation at a lab facility. But the worst experience yet happened at my last appointment. As I sat in the blood draw room, a random person--who was not an employee--walked in to drop off their urine sample. That means this lab is so poorly managed that anyone off the street can just stroll into the blood draw area. This is a huge breach of privacy and professionalism. And to top it all off, the incompetence of this location directly affected my pregnancy. I had to wait two weeks for my genetic testing results, only to finally be told that they didn't even collect enough blood in the first place. Two weeks of stress, uncertainty, and waiting--completely wasted. Now I have to go through another blood draw and start the waiting process all over again, which should have never happened in the first place. This location is in desperate need of better staffing, stricter protocols, and proper training. If you are pregnant or require frequent testing, I highly suggest avoiding this Quest location if possible. The lack of professionalism, cleanliness, and competence makes it an incredibly stressful place to deal with, and no one--especially expecting mothers--should have to go through this kind of repeated frustration.

I rate it one start just because I can't rated it less stars. Poor quality of office staff, no…read moreempathy and rudeness are the only qualities that they have at least at the office on 1801 E March Ln Stockton Ca. waited for over two hours and the care given was like they were doing me a favor and not even trying to at least fake the empath.

Was scheduled for breath test and after arrival and waiting for my turn, I was told to reschedule…read morethe test because they were out with the testing kit from last few days. Okay so when they didn't had the kit why they scheduled me. They should have called me instead. This is my second worst experience with the Quest diagnostics. And also they didn't had any supervisor to talk about this issue. Very very disappointed Will never go back to Quest diagnostics

My first time trying out Quest Diagnostic and going to this location. Check in was quick and simple…read moreusing the kiosk machine. The wait was not long too. They called me 10 min before my scheduled time. Staff is super friendly. Waiting area has plenty of seating.

Came after work and it was a really bad experience. I was the last appointment and was late but…read morestill within the grace period. It was hard to make it on time due to traffic after work. As soon as I arrived, I heard cursing and yelling from the back by a phlebotomist. (There were no patients present). They were clearly upset to see another patient. It took a few minutes for someone to come out and I actually tried to leave due to feeling distressed by the outbursts and yelling from the back but the phlebotomist coaxed me to come to the back. Very unprofessional and will not return.

Terrible customer service. Some people couldn't scan their QR or locate their apt by entering their…read moreinfo. I tried to help them but was only able to assist some. The sad thing is, I shouldn't have to I am not an employee. They call names and walk away intentionally to not deal with anyone, where is the help? The service? The short Asian woman working this morning in such a bad mood. I feel bad for the people waiting and it's passing their service time because they were unable to check in.

Jan. 20th, 2022 at 8am This location has people with the…read moreworst attitude! I've been going here for years and it hasn't change. The front lady who works here is extremely rude! I told her that I came in here for two patients (my dad & brother) and immediately she interrupts me and says "well I'm only one person so I'm only taking one at a time." I was like "yeah I know but I'm just telling you." Then after giving her the insurance cards.. she realized that I gave her the wrong cards but she never even told me whose cards she needed. With attitude she says, "this is the wrong person" and I responded, "yeah and that's what I was trying to tell you because I don't know who I'm checking in for first." Take my advice, please go somewhere else! Although, the service is quick with an appointment.. there are many other locations who will give you a better experience. Especially if you have parents who's second language is English... I'm telling you the ladies here will not talk to them with respect.