Had contact stuck on my eye. They refused to see me as I was last seen 2 years ago…read more Two years ago a tech there deceived me in order for me to buy new glasses. There are several reputable eye doctors in Athens. This practice is NOT one of them!

Jacobs is an excellent Opthalmologist. He has taken very good care of me and my family for many…read moreyears since Silas Read retired. Jacobs is personable.

This is from their website. "Athens Optical, located in…read moreAthens Eye Associates, allows you to shop for your eyewear and order contact lenses in the same location as your appointment thus saving you time and money. " They fail mention that just because your exam was covered by your insurance doesn't mean they will take it for the glasses. This does not save time or money. I now have to pay full price for glasses that should have been mostly covered. Yes, I can file a claim with my insurance but that is more of my time! I have vision insurance and Athens Eye is listed covered and in network. PLEASE DISCLOSE THAT A PATIENTS INSURANCE WILL NOT FOLLOW THEM THROUGH THE ENTIRE PROCESS!

From the owner: Athens Optical, located in Athens Eye Associates, allows you to shop for your eyewear and order…read morecontact lenses in the same location as your appointment thus saving you time and money.

So I was in Athens, GA for my Fall Break from school and I needed new contacts BADLY. I knew that…read moremy prescription had expired quite some time ago, so I figured I would need one of those as well. Being the procrastinator that I am (I'm a college student. What can I say?) I took the risk of calling the morning I was leaving town to return to school. I was sure they would tell me that I was going to have to come back to Athens another time, but they didn't! I was so amazed. I went to Thomas Eye Center right away and I wasn't even through filling out the paperwork before they were leading me into the room to start the exam. The people there were so nice to me and didn't make me feel bad about calling at the last second. And they really knew what they were doing! I've been to a lot of optometrists in my day, and no one has ever been has comforting and easy to work with as these guys. Especially the doctor, Dr. Noriko. She was younger, maybe mid twenties, but was obviously very knowledgable and trustworthy. I honestly probably would have let her touch my eyeball if she needed to, I had that much faith in her. And she was calming. Being in any kind of doctor's office makes me a little uneasy, but her voice was really soothing and pleasant to listen to, and she put me right at ease. The doctors there were very efficient. I must have been in and out of there in 45 minutes. Or, at least, I would have been if my father hadn't needed to speak to the lady handling the insurance and money issues. He can be a little wearing when it comes to money, but she was very patient and kind with him, which I admire. Needless to say, I don't think I'll be going anywhere else for my optical necessities. I want to tell everyone I know in the Athens area to go to Thomas Eye Center on Baxter St., and don't forget to ask for Dr. Noriko!!

Clean. Bright office. Fully staffed. Personnel are pleasant. Carry celebrity and fashion name…read morebrands. Convenient location on major street in Athens. Parking lot seems adequate. Seems more expensive than other similar services in the area Very expensive for sending replacement glasses if you need them mailed in the US---I was told overnight delivery to a US address would be $80-$100 , so we used US Postal Service overnight for $34 (and that included $200 insurance).

Everything went well from the time I walked in the door. The receptionist was awesome, the young…read moregirl, who did my pretesting, was so sweet and personable, and the Optometrist, is a super nice man. Everyone absolutely, took great care of me. It's so rare to find an Optometrist as nice as this man is. Thank you so much for it all.

Exam resulted in glasses that are worse than a regular pair of dollar store readers, but cost way…read moremore $. Staff insisted I needed to get used to them. After 2 months it's no better. I will not be returning.

Dr. Dillard was very rude and disrespectful to me as I checked in for my appointment at 10:13. My…read moreappointment was at 10am and the lady I spoke with on the phone at the time of booking my appointment told me do not worry about being right on time because the store doesn't open until 10. I ended up having to reschedule which wasn't a problem. How I was treated is the issue and it has left me concerned about returning in the future.

Staff are pleasant, but it took 3 visits for a relative to get new prescription glasses with the…read morelenses correctly made and put into frames. The first effort resulted in a wrong lens, (not their fault) but the second effort also resulted in a wrong lens ( this time it was their error. On the third visit (hoping to pick up the finished glasses at last) was told that the lenses had arrived sometime in the past 3 weeks, but they had not been put into the frame! So there was yet another delay -waiting an additional hour for that procedure, before being able to FINALLY pick up the glasses. At last.

If you ever want to observe human behavior in its purest form, skip the zoo and head to Costco on a…read moreSaturday afternoon. The Buford location is where bulk groceries meet competitive cart driving and free samples become a full contact sport. Every Saturday I chauffeur my 75 year old mother to what she calls "running errands" and what I now recognize as her weekly social hour. She insists on arriving at peak crowd density, the exact moment when parking spots become mythical creatures and shoppers circle like vultures waiting for someone to load a 50 pack of paper towels into their trunk. Mom treats the place like a scenic walking tour. We visit every aisle. Not most. Not the important ones. All of them. I have learned more about industrial mayonnaise, kayak pricing, and seasonal patio heaters than any human should. Meanwhile I treat the sample stations like a carefully planned tasting menu. The staff is generous, the portions are respectable, and with the right timing and a strategic lap route you can revisit your favorites without raising suspicion. I am not saying I built a loop system around the frozen dumplings, but I am also not denying it. Mom, however, has become something of a celebrity. For reasons unknown she attracts a steady stream of senior gentlemen piloting motorized carts who deliver pickup lines that have not been road tested since 1958. "Hey there, young lady." "Need a ride?" "I come here for the deals and now I know why." She responds with polite disinterest while I perform defensive maneuvers worthy of a Secret Service agent, gently redirecting traffic away from my mother and back toward the rotisserie chickens. This week's victory was finding a solid jump starter for my truck battery. Nothing says successful Costco run like leaving with an item you actually intended to buy, along with emotional exhaustion and a faint smell of sample pizza. This store would earn five stars, but inventory roulette keeps it at four. They do not always have the advertised items, and the restocking attention does not seem as tight as the Duluth or Athens locations. Nothing crushes the spirit quite like planning your bulk buy strategy only to find an empty pallet and a lonely price tag. Still, Costco Buford is a magical place, part warehouse, part buffet, part retirement age speed dating arena. I will be back next Saturday at peak hours, pushing the cart, circling the dumplings, and guarding Mom from the Romeo squadron.

Changed my initial review due to another associate I worked with when I purchased & picked up my…read morefinal glasses. She actually was the same woman who passed me to the rude guy. She ended up being so nice & VERY patient. She was honest about how the frames fit my face & waited for a while until I FINALLY decided to purchase a 3rd pair- NAVY GUCCI & I LOOOOVE them. My only for REAL issue at the Buford Costco Vision Center is there are no chairs or benches for folks to sit. The wait can be 30++ depending on how busy they are. They need a small area for thise who need a chair. Leaning on carts is not fun! They redeemed themselves & I HOPE that other guy had a chat with the manager I told.

Dr. Shah is an EXCELLENT doctor!!! I hadn't been to an eye doctor in probably 30+ years. From the…read moremoment I walked in, he was very friendly (he relieved his secretary because she wasn't feeling well, so he greeted me at the front while he was answering office calls). As a person, he has such a lovely disposition. As a doctor, he is so very patient, thorough, and explains everything in great detail. He made me feel very at ease the whole time. I don't like going to doctors (who really does!), but I'm looking forward to my next visit with Dr. Shah in a year. After today's visit, I'm realizing how important it is to have yearly eye exams because the progression can be slowed down of many eye diseases if caught early. I can't recommend Dr. Anand Shah enough!!!

I was experiencing eye pain and referred to Dr. Shah by my primary care physician. Dr. Shah's…read moreoffice provided me with an emergency appointment with no wait time. He was very friendly and professional while taking time to review my health history and provided me with exemplary care. I was impressed by his level of concern for my eye issues. The receptionist was very friendly and polite to deal with as well. I would highly recommend this office!

5 Stars - A Masterclass in Customer Recovery, Thanks to Yaacov Wexler…read more My experience at LensCrafters Store #0873 (Atlanta, GA) began with uncertainty--but concluded as one of the most positive customer service turnarounds I've had in years, thanks entirely to Yaacov Wexler (ID: 509037). On April 16, 2025, I purchased three pairs of glasses. Unfortunately, the experience was marred by several missteps: a lack of guidance on titanium frame availability, incorrect sizing (I typically wear 52mm but was given 55mm), and no clear explanation of lens upgrade options. I left the store frustrated, second-guessing my choices. But then came Yaacov. During my follow-up visits on April 27 and May 9, he not only addressed every issue--I genuinely felt heard, valued, and respected as a customer. Yaacov facilitated a return with zero hassle, corrected the fit on my prescription sunglasses, and even added nose pads to improve comfort--all with a level of attentiveness and professionalism that went far beyond expectation. What stood out most was his calm, knowledgeable approach and sincere desire to make things right. He didn't just resolve a mistake--he redefined what great service looks like. In an age where customer care can feel rushed or impersonal, Yaacov reminded me that one dedicated associate can transform not only a sale--but a customer's entire impression of a brand. I hope his efforts are recognized--he absolutely earned it.

Great service. Lost a screw in my eyeglasses and they replaced it the same day at no charge even…read morethough the glasses were purchased from an online source. Staff courteous and efficient. Many thanks!

Dr. Marshburn is excellent at attending medical needs and explaining an array of health care…read moreadvice, which is much needed at a senior's age. His nurses are *excellent.* It is recommended that one follows through on any "0ut of the ordinary" requests involving his receptionist, i.e., preapproved drugs, off-schedule appointments. Absolutely NO OFFENSE meant, but she needs guidance and follow-up or you will be left wondering if you exist. I have made note of this to both the Dr. and his Off. Mgr. and they were most receptive to correcting the problem, which leaves me hopeful.