Had contact stuck on my eye. They refused to see me as I was last seen 2 years ago…read more Two years ago a tech there deceived me in order for me to buy new glasses. There are several reputable eye doctors in Athens. This practice is NOT one of them!

Jacobs is an excellent Opthalmologist. He has taken very good care of me and my family for many…read moreyears since Silas Read retired. Jacobs is personable.

This is from their website. "Athens Optical, located in…read moreAthens Eye Associates, allows you to shop for your eyewear and order contact lenses in the same location as your appointment thus saving you time and money. " They fail mention that just because your exam was covered by your insurance doesn't mean they will take it for the glasses. This does not save time or money. I now have to pay full price for glasses that should have been mostly covered. Yes, I can file a claim with my insurance but that is more of my time! I have vision insurance and Athens Eye is listed covered and in network. PLEASE DISCLOSE THAT A PATIENTS INSURANCE WILL NOT FOLLOW THEM THROUGH THE ENTIRE PROCESS!

From the owner: Athens Optical, located in Athens Eye Associates, allows you to shop for your eyewear and order…read morecontact lenses in the same location as your appointment thus saving you time and money.

I chose this clinic after changing insurance and based on strong reviews, but my experience was…read morevery disappointing. At my exam on May 8, I asked whether my prescription had changed and was told it had not. Based on that, I purchased a one-year supply of contact lenses without being given trial lenses. Within days, I experienced persistent migraines and blurred vision in my left eye. After returning on June 15, I was told my left-eye prescription was incorrect and it was adjusted. This confirmed the original lenses I was sold were not correct. I also had to repeatedly follow up to get updates and resolution, and communication throughout the process was inconsistent. When I asked about a refund or replacement for the incorrect lenses, the response was unclear and the issue remains unresolved. Overall, I did not feel the care, accuracy, or follow-through met the standard expected from a vision provider, especially when prescribing and selling a full year of contact lenses.

Clean. Bright office. Fully staffed. Personnel are pleasant. Carry celebrity and fashion name…read morebrands. Convenient location on major street in Athens. Parking lot seems adequate. Seems more expensive than other similar services in the area Very expensive for sending replacement glasses if you need them mailed in the US---I was told overnight delivery to a US address would be $80-$100 , so we used US Postal Service overnight for $34 (and that included $200 insurance).

Everything went well from the time I walked in the door. The receptionist was awesome, the young…read moregirl, who did my pretesting, was so sweet and personable, and the Optometrist, is a super nice man. Everyone absolutely, took great care of me. It's so rare to find an Optometrist as nice as this man is. Thank you so much for it all.

Exam resulted in glasses that are worse than a regular pair of dollar store readers, but cost way…read moremore $. Staff insisted I needed to get used to them. After 2 months it's no better. I will not be returning.

Staff are pleasant, but it took 3 visits for a relative to get new prescription glasses with the…read morelenses correctly made and put into frames. The first effort resulted in a wrong lens, (not their fault) but the second effort also resulted in a wrong lens ( this time it was their error. On the third visit (hoping to pick up the finished glasses at last) was told that the lenses had arrived sometime in the past 3 weeks, but they had not been put into the frame! So there was yet another delay -waiting an additional hour for that procedure, before being able to FINALLY pick up the glasses. At last.

Dr. Dillard was very rude and disrespectful to me as I checked in for my appointment at 10:13. My…read moreappointment was at 10am and the lady I spoke with on the phone at the time of booking my appointment told me do not worry about being right on time because the store doesn't open until 10. I ended up having to reschedule which wasn't a problem. How I was treated is the issue and it has left me concerned about returning in the future.

Their products r always great produce is fresh and reasonable Clothing is great price and good…read morequality. Gas is always cheaper there to other stations

Changed my initial review due to another associate I worked with when I purchased & picked up my…read morefinal glasses. She actually was the same woman who passed me to the rude guy. She ended up being so nice & VERY patient. She was honest about how the frames fit my face & waited for a while until I FINALLY decided to purchase a 3rd pair- NAVY GUCCI & I LOOOOVE them. My only for REAL issue at the Buford Costco Vision Center is there are no chairs or benches for folks to sit. The wait can be 30++ depending on how busy they are. They need a small area for thise who need a chair. Leaning on carts is not fun! They redeemed themselves & I HOPE that other guy had a chat with the manager I told.

Dr. Shah is an EXCELLENT doctor!!! I hadn't been to an eye doctor in probably 30+ years. From the…read moremoment I walked in, he was very friendly (he relieved his secretary because she wasn't feeling well, so he greeted me at the front while he was answering office calls). As a person, he has such a lovely disposition. As a doctor, he is so very patient, thorough, and explains everything in great detail. He made me feel very at ease the whole time. I don't like going to doctors (who really does!), but I'm looking forward to my next visit with Dr. Shah in a year. After today's visit, I'm realizing how important it is to have yearly eye exams because the progression can be slowed down of many eye diseases if caught early. I can't recommend Dr. Anand Shah enough!!!

I was experiencing eye pain and referred to Dr. Shah by my primary care physician. Dr. Shah's…read moreoffice provided me with an emergency appointment with no wait time. He was very friendly and professional while taking time to review my health history and provided me with exemplary care. I was impressed by his level of concern for my eye issues. The receptionist was very friendly and polite to deal with as well. I would highly recommend this office!

5 Stars - A Masterclass in Customer Recovery, Thanks to Yaacov Wexler…read more My experience at LensCrafters Store #0873 (Atlanta, GA) began with uncertainty--but concluded as one of the most positive customer service turnarounds I've had in years, thanks entirely to Yaacov Wexler (ID: 509037). On April 16, 2025, I purchased three pairs of glasses. Unfortunately, the experience was marred by several missteps: a lack of guidance on titanium frame availability, incorrect sizing (I typically wear 52mm but was given 55mm), and no clear explanation of lens upgrade options. I left the store frustrated, second-guessing my choices. But then came Yaacov. During my follow-up visits on April 27 and May 9, he not only addressed every issue--I genuinely felt heard, valued, and respected as a customer. Yaacov facilitated a return with zero hassle, corrected the fit on my prescription sunglasses, and even added nose pads to improve comfort--all with a level of attentiveness and professionalism that went far beyond expectation. What stood out most was his calm, knowledgeable approach and sincere desire to make things right. He didn't just resolve a mistake--he redefined what great service looks like. In an age where customer care can feel rushed or impersonal, Yaacov reminded me that one dedicated associate can transform not only a sale--but a customer's entire impression of a brand. I hope his efforts are recognized--he absolutely earned it.

Great service. Lost a screw in my eyeglasses and they replaced it the same day at no charge even…read morethough the glasses were purchased from an online source. Staff courteous and efficient. Many thanks!

My visit with Commerce Family EyeCare was well worth the 5 hour trip! Was having issues with my…read moreeyes after cataract surgery. Dr. Ishaque took the time to explain what was needed to resolve my issues in detail and never made me feel rushed! Gave me much needed peace of mind. Lilli Haynes was extremely helpful in every way! From making my appointment in a timely manner that also fit my schedule, even though it was her day off, she was there for the entire visit! The office atmosphere was extremely friendly and made me feel very comfortable. I will make the 5 hour drive when needed. Highly recommend!!

Horrible company!!! Don't expect any genuine help from them…read more Tried to order some prescription inserts for a scuba mask and couldn't figure out which of the three numbers on the prescription I had that I needed to use. Said they couldn't read a prescription over the phone? I had the prescription in my hand. I just needed help with which number to use. The lenses are made to be able to buy yourself if you know what number is the right one on your prescription. A simple 3 minute "WE CARE ABOUT OUR CUSTOMER" would have kept me and my families business. Hippa is not about blocking access to patients needing help, it's about unauthorized use of information. Verify I'm the patient and help me. Who cares if someone sees my eye prescription. It's obvious I wear glasses, no secret there! Will never do business with them again. And won't recommend them to anyone!!!

Owned and operated by two brothers who love what they do. They are a genuine team. They are…read morepassionate biking and will do and set you up for you ride. They offer road, trail and mountain biking along with all possible gadgets that you will need to complete a memorable ride. Don't let the small store fool you, they offer a great selection of gadgets from lights to workout equipment, to apparel. If they don't have it available, they can get it. Customer service is top-rate. Each customer is treated like family.

Very friendly service. Was greeted as soon as I walked in. Very nice selection of bicycles for…read moreeveryone.