1. Doren Tile and Stone

0

La Grande, OR

Doren Tile and Stone

5.0 (1 review)
Open • 7:30 am - 5:00 pm

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11 years ago

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Clay In Motion Pottery Studio

Clay In Motion Pottery Studio

(8 reviews)

Excellent customer service. My friend had bought a hand warmer mug for Christmas 2017 from a store,…read morethere was an issue with the mug...the store told me I was out of luck, no receipt, over 30 days. So I just kind of forgot about it. April 2018, I figured I will try the manufacturer to see if they can help. Wow, I had a new mug sent to me in 4 days. Wonderful phone skills and such prompt response. I can't wait to purchase more of their products! Thank you Clay in Motion!

I've purchased several items from this company in the last few years without issue (from Mast…read moreGeneral, and from my mobile phone). I made a recent purchase to replace a plate I accidentally dropped and broke. The company's website wasn't functioning properly when I purchased a dinner plate....all of their dinner plates had the same SKU, so they sent me the wrong plate. When I contacted them (after confirming the issue was still present after receiving the plate), they blamed it on my mobile phone (several of their other items online didn't have this issue, and I shared several screenshots of the issue, and they gaslighted me saying it was my phone...I've worked on IT for years, and turned their website upside down before reaching out to them to get this resolved). The issue was fixed on their website after I brought it to their attention, and their "solution" for the customer experience was to pay to ship the wrong item back (I didn't have the packing materials to re-use anymore, because I recycled them before I could confirm it wasn't the correct item when I got home). We went back/forth a couple of days, and they refused to replace it in good faith so that I'd have the packing materials to return the wrong item in. They suggested I could purchase ANOTHER plate (keep in mind, the $20 plate cost $12.95 in shipping for this purchase), and use THAT shipping box to PAY to ship the wrong item back to them ($12.95 times 3 for a $20 plate). HORRIBLE customer experience and service. I've attached screenshots I shared with them, along with screenshots from our email exchange.

Doren Tile and Stone - flooring - Updated October 2026

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