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    Doren Tile and Stone

    5.0 (1 review)
    Closed 7:30 am - 5:00 pm

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    Services - Doren Tile and Stone

    Bathroom remodeling

    Kitchen remodeling

    Remodeling

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    11 years ago

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    Clay In Motion Pottery Studio

    Clay In Motion Pottery Studio

    (8 reviews)

    I've purchased several items from this company in the last few years without issue (from Mast…read moreGeneral, and from my mobile phone). I made a recent purchase to replace a plate I accidentally dropped and broke. The company's website wasn't functioning properly when I purchased a dinner plate....all of their dinner plates had the same SKU, so they sent me the wrong plate. When I contacted them (after confirming the issue was still present after receiving the plate), they blamed it on my mobile phone (several of their other items online didn't have this issue, and I shared several screenshots of the issue, and they gaslighted me saying it was my phone...I've worked on IT for years, and turned their website upside down before reaching out to them to get this resolved). The issue was fixed on their website after I brought it to their attention, and their "solution" for the customer experience was to pay to ship the wrong item back (I didn't have the packing materials to re-use anymore, because I recycled them before I could confirm it wasn't the correct item when I got home). We went back/forth a couple of days, and they refused to replace it in good faith so that I'd have the packing materials to return the wrong item in. They suggested I could purchase ANOTHER plate (keep in mind, the $20 plate cost $12.95 in shipping for this purchase), and use THAT shipping box to PAY to ship the wrong item back to them ($12.95 times 3 for a $20 plate). HORRIBLE customer experience and service. I've attached screenshots I shared with them, along with screenshots from our email exchange.

    Let me start this with how unprofessional this "family owned" business is. I made several calls…read moretoday to try and have an order that was a disaster corrected. They refuse to speak to you on the phone, only Communication is through email. I finally spoke to a lady name Becky who actually laughed because I was upset that I'm not going to receive an order that I placed in December 12th. She passed the call off to Jeff, he told me that they are too busy to return calls. He gave me several excuses why. He told me that posting a review doesn't matter. I'm bet it doesn't. I'm sure I'm not the only Customer that they have treated poorly! They actually packed up two of the six mugs that I ordered and mail them to me. Both have no glaze in two spots. Shocking to me that somebody could pack these up and not notice that they are damaged. I guess they're too busy to look at their merchandise before they pack it up and send to the customer. Bottom line being no communication between employees and this family owned business has horrible customer service!

    Doren Tile and Stone - flooring - Updated May 2026

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