March 2023: I searched for a company like Doorstead almost a year ago. In January I had signed on with them to hand over condo unit to be rented out - as I owned my condo but was going to be moving to the Midwest. Things went smoothly and communication was a seamless and transparent procedure - best of all, nothing was done prior to me knowing and my approval given (however in emergency situations your approval isn't needed - which makes sense). The contracts presented are easy to understand and clear as to what is expected (payment, transactions, privacy, etc.). They also spend time making your place presentable and rent ready (taking pictures, taking care of listings, showcasing your place, screening tenants, etc.) This was incredibly useful due to a recent issue that occurred when the first tenant moved in and complained about an issue with a shower (which worked fine when I lived there, but obviously with me being in another state now, I felt it okay to give them the benefit of the doubt) - I was connected with Marydel, who is a maintenance coordinator with Doorstead, that was linked to my case. In so many words, essentially, though there was a problem, the tenants picked out their own plumber that had quoted them at over 1800 (the tenants said that they were only going to be charged 1180, but one clear look at the document signed, by the tenant, shows the "total" price listed) and they signed for it, not waiting for my approval or going through the Doorstead preferred vendors (all of which offer great services with minimal price tags, and are pre-screened, so you don't have to worry about if they are good or not, or if they are going to scam you) - and, in turn, they wanted the costs to be taken out of THEIR own rent The entire situation was anxiety inducing, and I never felt pressured to sway my decision or disapproval of things to be done (it is still MY place after all, and a tenant shouldn't just modify your home) by Marydel - she was empathetic, kind and really patient (especially when it grew clear that I was becoming increasingly agitated over the situation). Using a vendor, that Marydel connected to the case, she was able to get in someone that made an issue that was quoted to be over 1800 to under 450 (again, searching for people that won't scam you is hard. Doorstead DID the work for me). Marydel also protected my privacy during the situation, as there were times in the process the tenant wanted to talk to me instead of them - which, honestly, if I wanted to talk with the people renting my place, I'd just have been the landlord myself (no offense). But Marydel reassured me that my privacy was safe - and I trust her, entirely (and even more so now after this situation). This situation alone, this case, the contacting of difficult people in difficult stations, the professionalism and reassurance, and of course Marydel, have made Doorstead already one of the best decisions I have made. I CANNOT imagine a world in which, from the Midwest, I'd be dealing with this situation. Hell even if I WAS back in Washington, I wouldn't want to deal with this without their help. They are worth every bit of the cut they get for rent...I'd say, and more so, but....I need to eat, you know? Five stars to Doorstead. February 2024 (update): Still amazing. Sincerely. I feel like anyone that has a one star response either is impatient or has not actually read the contracts they all signed. Everything is pretty straightforward. You will not be charged with just some 10,000 bill for a work order, UNLESS you approve it. It should not be a surprise. Not even the tenants can just do something and go through Doorstead and demand you to pay. Doorstead has been there for me on more than one occasion. In terms of telling you about lease renewal, Doorstead came to me 9 MONTHS in advance to ask if I wanted to keep renting out the place - and even if you say "yes" they will come back to confirm again. So I'm telling you. They are great. They are not the renter, they are not the owner, but their work to be the liaison is perfection. read more

If you're considering renting through Doorstead, RUN. This company is the definition of unethical, disorganized, and predatory. I rented a property close to Mills College in East Oakland Hills and the problems started immediately. Move-in disaster: The home was filthy on arrival. I had to pay out of pocket for professional cleaning just to make it livable, which delayed our move-in. Despite this, Doorstead started the lease clock anyway. Even better? The move-in inspection checklist expired before I even had access to the home. After multiple emails explaining this, they refused to reissue it. Convenient for them. Missing property items: I was supposed to receive two garage remotes. I received zero. Not one. Ever. NO HOT WATER -- IN WINTER: This one is unbelievable. Doorstead left me without hot water for an entire week during winter. A basic habitability issue. To get it fixed faster, I paid out of pocket to expedite the repair because they dragged their feet. Then came the insult to injury: it took TWO MONTHS to be reimbursed. So not only did they fail to act promptly , I had to front the cost for their responsibility and then chase them for months to get my own money back. Security & maintenance negligence: I reported a faulty doorknob (a safety issue). They acknowledged it, issued a credit... and then re-charged me at move-out. Pure audacity. Invoice bait-and-switch: At move-out, I received a "final" invoice - I left the house better than I found it, and they acknowledged ZERO damage/repair in the invoice and stated they would be returning my security deposit in full. Then suddenly a second invoice appeared with a new charge added back in, the same doorknob charge that had already been resolved. Every time a credit was applied, the numbers never added up. Constant changes. No transparency. No explanation. Customer service = nonexistent: You'll get canned responses, deflection, and zero accountability. I had to demand a manager escalation everytime there was an issue because no one on the front lines had any authority, or willingness, to fix anything. Formal complaints filed: I have an active complaint with the rental board and will be reporting Doorstead to every consumer protection agency I can find. Their business practices need to be investigated. Final thoughts: Doorstead operates with: Negligence Shady billing practices Poor communication Zero tenant advocacy Questionable ethics The scammy nature of this company is truly astounding. There are countless property management companies out there. Choose literally ANYONE else. read more

AVOID AT ALL COSTS. RUN doorstead is the worst, most despicable corporate landlord that is so incompetent, malicious, and dysfunctional that they never ever do anything. They are malicious and competely incompetent. just the headlines of things ive experienced: cancelled key fob without ANY WARNING, locking me out of my home without any notice. completely illegally months of appliances being broken thefts and unsafe living conditions completely unaddressed 21% rent increase which they tried to impose IMMEDIATELY illegally, had to remind them of the law to get them to do it only after legal notice period constant harassment by email of incidents completely unrelated to the unit I am renting, just making shit up and threatening fees for it tried to add partners name to lease - dragged their feet for 6 months and counting, cannot even get them to do a basic administrative name addition to the lease despite repeated attempts to reach out and get them to do this I have been trying to move for over a year and every day regret renting from this degenerate, dysfunctional joke of a company read more

How does one give a Zero Star? Sales team is wonderful. But Service is absolutely the WORSE in the SF Bay Area. As an owner who hires several management companies, this company's SERVICE is worst !!! How can it be worst than worst. Service is NON-EXISTENT!!! 1. Contacts?! joke There is Zero chance of contacting anyone on account Management team, who is supposed to help manage issues with the tenant. No phone numbers provided. Emails go to ether. No response for days. I finally got a response by contacting their sales team but they tell me to email them. Catch 22 to nowhere?! 2. Service? They marketed and got me a troubled tenant that supposedly with 2 people living there but every other night, there's a party going on till midnight. And extra garbage overflow the apartment garbage chute & we had to call maintenance onour own with our own contractor to resolve it. Their management was no where to be found?! Did I say we can't reach account management's anywhere anytime? 3. They charge similar fees like other management companies. But for the value (Zero) we get? It's Way TOO EXPENSIVE!!! Avoid this company at all costs!! read more

I applied for a rental the morning of June 17, right after I viewed the property. I was told it was move-in-ready, I could expect a decision within 48 hours, and I could move in within 24 hours of signing the lease and submitting my deposit. Doorstead told me my application was "pre-approved" and only needed to be sent to the owner for approval. I heard nothing from Doorstead until June 24. They then told me my application was approved and I needed to book a showing quickly to sign my lease. When I reached out to schedule the showing, they told me the property would not be ready until June 30. They then told me to pick a lease start day and give 3 business days for me and the owner to review the lease. I provided a start date, and they responded they would be in touch. 3 business days before my start date came and went with no word from Doorstead. When I reached out, they told me they were having system issues preventing them from sending me the lease. They could not provide an estimate for when I could receive the lease or move in. I finally took a look at the reviews and realized Doorstead is poorly run. The excuses they've provided after failing to communicate seem fabricated and would not be a problem if they were proactive. Based on the other reviews, it seems like this behavior would continue if I were to lease a property managed by them. I encourage property owners to avoid Doorstead at all costs if they would actually like to rent their unit promptly. read more

1/5 - Extremely Stressful Lease-Break Experience (Doorstead & Owner: BRIAN, NG) Property: 2250 Monroe Street, Santa Clara - Unit 183 Owner: Brian Ng Property Manager: Doorstead Lease Start: August 2025 Rent: $2,450/month Lease Break / Vacate Date: October 25, 2025 I had a very disappointing and stressful experience with both the landlord and the property manager (Doorstead). I signed a one‑year lease in August 2025 at $2,450/month. Shortly after moving in, I was required to relocate out of state for work. I formally informed both the owner (Brian Ng) and Doorstead more than 30 days in advance that I needed to break the lease with a vacate date of October 25, 2025. From the beginning, I made every effort to minimize impact: I explicitly stated I would help find replacement tenants I personally marketed the unit I scheduled and conducted showings during my work hours Timeline of Replacement Efforts ~30 days before October 25: I found the first qualified replacement tenant, ready to move in immediately after I vacated. Doorstead refused to issue a new lease, stating a move‑out evaluation had to be completed first. I requested the evaluation be scheduled earlier (their written guidelines allow evaluations anytime between notice and up to 30 days before move‑out), but Doorstead repeatedly denied this and insisted it could only be done after I vacated. Because of this delay, the first replacement backed out. Ongoing Issues: The lease states that rent must be paid until a replacement occupies the unit--so every delay came directly out of my pocket. Despite this: The landlord never responded to my emails requesting a call Doorstead has no functional phone support; email responses often took hours During a later call, Doorstead verbally stated: Move‑out evaluation would happen immediately after vacating Rent would not be increased since I had lived there only one month 7 days before October 25: Despite moving preparations and an out‑of‑state relocation, I found a second replacement tenant, again willing to move in the day after I vacated. I vacated on October 25, paid for professional deep cleaning out of pocket, and moved out of California. The move‑out evaluation occurred the next day. However, nothing progressed for over a week. I was repeatedly told the evaluation was "still under review," while: My replacement was stuck in temporary housing I continued paying rent with no visibility or accountability Then--without any notification to me--the unit was reposted at $2,795/month, a 345$(~15%) rent increase only two months after my lease began and during the winter slow season. At this price, my replacement could no longer afford the unit. To stop further losses, I had no choice but to pay the difference myself upfront to the replacement so the replacement could sign the lease (he pays 2450$ and I pay the difference for 12 months) Summary of Concerns: Replacement tenants found twice (30 days out and 7 days out), One lost because of delays, second one almost lost, but I had to pay him the difference in rent Refusal to schedule timely move‑out evaluation despite written guidelines Poor responsiveness and no direct communication channel Rent increased during an active lease break, contradicting verbal assurances Financial risk shifted entirely to the tenant I acted in good faith at every step and went far beyond what is typically expected of a tenant. The experience caused unnecessary financial loss and stress. I strongly caution anyone considering renting through Doorstead or from this owner (BRIAN NG) especially if there is any chance of needing to break the lease early I feel like I'm dealing with very Bad people, who can suck the every last ounce of patience and money out of you read more

Property Owners Beware: Poor Vendor Management and Zero Accountability If you are a property owner looking for a management company that protects your investment, look elsewhere. My experience with Doorstead has been incredibly frustrating due to their complete lack of vendor accountability. Currently, I am dealing with two major issues that Doorstead refuses to resolve: Charging for Failed Repairs: They hired a vendor to fix an HVAC/drain issue. The repair failed within 24 hours. Doorstead admits the root cause wasn't fixed but still insists I pay $270 because the vendor "completed the steps." They are charging me for a band-aid solution that didn't work. Property Damage: Another vendor cut open my ceiling drywall for a "diagnostic inspection." Because I didn't hire them for the subsequent expensive repair, they refused to patch the hole. Doorstead claims that because the inspection was "complimentary," the vendor is allowed to leave my ceiling open with exposed drywall. As a property manager, Doorstead has a fiduciary duty to look out for the owner. Instead, they consistently side with incompetent vendors, forcing me to pay for failed work and leaving my property damaged. They act more like a collections agency for bad contractors than a property manager. Save yourself the headache and money. Find a manager who actually holds their vendors accountable. read more

Poor business practice ! Predatory late fees without explanation and rent increases without notification and charges late fees read more

An abysmal experience I cancelled in just 2 days. The service did not meet expectations from moment 1. I lost a great lead (renter told me later) was clear before I signed up needed immediate follow up on. The process was fraught with technical onboarding issues (I explained them to support), you have to make a whole new listing outside of the one you spent time making on Zillow, passive lead follow up, slow in customer correspondence, a cumbersome Zillow & Doorstead relationship all lead to an overall frustration & confusion as to what was happening. Additionally, I received numerous confusing & contradictory automated & employee sent emails; - automated emails claiming my listing was live - then being told it was not live by 2 employees & still in the process days later. Well outside the promised 4hr timelines. - then seeing the Doorstead listing live on Zillow only to see my listing replace it hours later & being told by support they were unsure how or why it happened - only being told I had to take down my Zillow listing after asking, not before, as it interferes with their listing - taking down my listing as requested, but not seeing a Doorstead listing live, effectively leading to no public listing - the Doorstead dashboard "Zillow link" leading to my listing which is inactive & not an active Doorstead listing - utter confusion as to what is actually going on, what's happening, listing status, timelines, who is following up - no ability to call, only email, leading to large delays & timelags on time crucial processes - the dashboard system continuingly showing I still had to complete 1 step of the onboarding despite the fact I was 100% onboarded as confirmed by staff & company emails & other parts of the dashboard And worst of all... A day after the contract cancellation, they posted their empty, broken, incomplete listing over mine & this, taking mine down! They didn't get it done while they were contracted to BUT then pushed a broken incomplete listing After the contract was canceled. And without copious emails to them & Zillow I wasn't able to get my own home & listing back because they had control of it. Unreal! And they had no idea what was going on and why. I have zero faith in this service and would NOT recommend it. This is NOT a Zillow system or product despite them advertising tenant placing services. Doorstead is a 3rd party you're handed off to. The whole experience is not as smooth or refined as the Zillow experience. In fact, it was terrible & stressful & wasted hours of my time. read more

Horrible company to rent from. Everything is through their incompetent, automated system. I would avoid them at all costs. On the plus side, they may have encouraged me to stop renting all together and buy a place due to my egregious experience with them. read more

Awful when you need maintenance. A vendor is contacted for a quote. The quote then has to be approved by the owner. Meanwhile you wait. So far 4 days without water in the home. The plumber has made a complete mess of the repair. He has been at it for 3 days . Now the water leak which was small is BIGGER. I had a working spigot , the repair guy for whatever reason replaced that with an old cracked unusable spigot. Water now pours out from every seam of the mishmash pipes used to repair the old leak. I am a tenant, I hope the owner sees this. This repair should not be accepted. I feel more damage was caused, and more will come from this repair. Completely unacceptable to use broken parts as a replacement. I will open a case with the BBB. The leak continues. I have contacted "emergency" maintenance, they are slow to respond even knowing I had no water in the home because the plumber turned off the water with out warning. This mess has to be fixed with usable plumbing. Truly the property was damaged by the vendor's employee. The owner has to be notified. read more

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This company is a scam. They made me sign an agreement and didn't provide the service as promised. I terminated the contract and they wanted to charge me for the photos that I never received. read more

A first time landlord, hired Doorstead as my property manager in 2023 in Oakland, CA. My experience with them was straightforward and professional. They've been responsive and helpful. For instance: A simple bathroom faucet change became a complicated project even after initial fix by original vendor, led to a leakage and more dangers to structures. Ronaldo was my maintenance man and has been very helpful and responsive through this painful process. He's strongly supported repairs and addressed tenants (urgent) requests in time. Has done a great job on screening vendors and negotiating compensations on a timely manner. In another complicated situation regarding the heater replacement, Helen was the go-to person where she helped a lot with arranging and discussing with insurance and vendors. Happy to recommend them as your PM and If you wanna job done, ask for Ronaldo or Helen. read more

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I would not recommend these folks. They seem nice but not experienced. They are disorganized/disaggregated--so you end up dealing with numerous disconnected folks and it is difficult to get the information you need on prospective renters. read more

Main complaint is that the Customer Service at doorstead is horrible. When I moved into a condo, the insinkerator (sink garbage disposal) broke during the 2nd week, and I hardly ever use it for for anything. They wasted a lot of time of time in back and forth emails, which could havebeen resolved in a 2 minute phone call. The same scenario repeated itself anytime I had a service request, just endless emails back ad forth that wasted time and accomplished nothing. Finally they raised my rent 30% and the bad and horrible customer service continued, and I put in my notice to end the lease after 3 years. They gouged $2000 in "cleaning fees" when the place was spotlessely cleaned by a professional celaning service!! read more

HORRIBLE. Do not ever rent from them. They do not have any live agents on call and when you email, they only respond after a week and are completely unhelpful. If I could rate this property management zero stars I would. They just take your money and conveniently try to do things so that you get the short end of the stick unless you know your rights as a renter. The place I rented had my ceiling cave in and they had tried to not compensate me until I stated my knowledge on rental rights. When I first signed the lease they said they needed to clean the house and yard but when I moved in, nothing was cleaned and it was completely disgusting and smelled of strong spices and cupboards stained with grease. Now that I have left that property after living there for more than 3 years they have taken 90% of my deposit back for trivial repairs that in their made up invoice have extravagant charges. They are charging a $700 fee for deep cleaning which I think is crazy considering how they had set the place up for us in the beginning. read more

I'm Not a landlord but a prospect renter. I visited one of the properties for rental under doorstead and I put an application in. In the beginning Avery was responding fairly quick to my emails. They send generated messages saying that they are actively pursuing the owners for the decision. I appreciated that. However, eventually I emailed Avery directly to check in again if there's any decision and asked if we will be informed as well if we don't get the property. This allows us to plan ahead. Avery never responded anymore. And after 2 days from my last email I check the property and it's off the market. I feel it's unprofessional that they just leave you hanging. If they can send a generated email regarding the update, I'm sure it's not hard to send a generated email to those who applied and did not get chosen for the property. However, extra star for the agent, Paul during the open house. He was very helpful with his tips! read more

My initial Yelp Review was deleted by Yelp. Clearly they are paying for reviews. I have the emails, phone calls, and receipts from an owners perspective, along with the emails from my tenant. I am more than happy to share those to anyone who requires proof. I have also shared this not onto the BBB Website to provide transparency and visibility to Doorsteads business practices and I RECOMMEND if you are a tenant or property owner to DO THE SAME and BRING VISIBILITY TO DOORSTEAD ABYSMAL BUSINESS PRACTICES. They DO NOT deserve to be in this business. https://www.bbb.org/us/ca/san-francisco/profile/property-management/doorstead-inc-1116-927471/customer-reviews Doorstead manages the negative reputation and online presence very well. If I could, I would give Doorstead Zero stars. As an owner who has tried Doorstead - RUN FAR AWAY FROM DOORSTEAD. Overall: -They do not have the service level capabilities, operations, people management, communication, or tools to properly run a property management company and SHOULD NOT be in this business. 1. My tenant, as of this note, had transferred out of his tenant management contract in regards to my property - But was still charged rent! Dishonest company. 2. I had canceled my Doorstead Property Management contract with them due to their abysmal lack of communication, response time, and egregious mismanagement of my tenant. It has been 8+ Business Days before I received the tenant Deposit and January Rent versus their "3-5 business day policy". 3. Severe lack of communication whether it be from Email OR their support line is absolutely ABYSMAL! If you call their direct line - (try it!...) 888|966|5572 You will get a canned response Every. Time. *Their level of customer service = A canned response!* When you email... Same thing! No matter you're an owner or a tenant. Why work with a Property Management Company that is UNRESPONSIVE for Tenants and Owners? Doorstead does not deserve to be in the property management business. They clearly also manage and pay for "fake Yelp reviews" in order to better their score to hide their dishonest and terrible business practices.. I will be posting this first onto the BBB website to ensure awareness to Tenant or Property Owners NOT to utilize Doorstead and will be sharing to Google and more. read more

I am a property owner and currently using Doorstead to manage my 2b2b condo in Rancho Cucamonga for over 2 years. I worked with many members of Doorstead but the ones that helped me the most are Taylor, Katherine and Erriz. They are responsive and communicate primarily through email, which gives me a way to reference if we have an issue. They got back to me really quickly when I asked for my Doorstead tax forms. They found amazing tenants for my unit, really good and responsible people. I had a problem with a Doorstead vendor, Nexgen quoted me $13,000 to repalce my HVAC AC unit. It didn't need replacing as my condo was freshly built and only 2 yrs old. However, Doorstead gave me the option to find my own vendor or fix it myself. I fixed it myself and informed Doorstead about the bogus quote from Nexgen. Overall, the guaranteed rent model helped me financially. Doorstead was there for me from the beginning. It's been one of the best decision I made in the past 10yrs and I am reaping the rewards from our business contract. The property management fee is at market value, and I look forward to see how successful this company will be in the next 10 years. read more

They have only email communication, which can take them up to weeks to respond to you. I notified them in November I will not be renewing my contract at the end of February (end of the year long lease), letting them know I wish for my unit to be vacant to sell. They failed to give my tenant a notice to vacate (saying it is unlawful - I am taking my unit off the rental market completely to sell, is it is absolutely lawful). They waited until the LAST day of the lease to tell me they are refusing to give the tenant a notice to vacate. Not only did they rent my condo FAR under market rental value, even under their guaranteed rent rate, leaving me in a bad position for the year long lease, but especially so for the 60 days I have to wait for my tenant to vacate, if he even does. My tenant stated he paid March rent to Doorstead, which Doorstead is denying, and I have yet to receive March rent. Doorstead placed this tenant, failed to vacate him for the end of the lease, and now are refusing to take responsibility for the tenant who THEY placed during my contract with them, and who THEY failed to vacate in a timely manner. read more

Communication is absolutely deplorable. To the point of feeling scammed. Have money for move in and haven't received keys. Had to pay extra for a truck and delivery fees read more

The Worst Rental Property Management I Have Ever Dealt With.. Horrible Customer Service .. I Got Stiffed For 3 Application Fees.. One Week The Property Is One Price 3 Days Later It More ?? Been trying to get refunded for the past month now with no success I freaking hate them .. Scammers !! read more

A complete lack of professionalism. No people - just AI for all your communications. Their voice message tells you nobody will check messages. Nobody checks emails, text messages, or rental app communications, either. Very inefficient and a waste of time. I must have asked over twenty times for an application for the property I viewed. It's a joke and lead me to check into their reviews. Now I get it. Don't use Doorstead. read more

This company is a scam! Make sure before moving into your apartment video tape everything because when time to move out they try their best to not refund your deposit. They hired these 3rd party vendors to do everything of course they are out to try milk it for everything. I found my apartment on Zillow the photos looked beautiful the outside very clean when I did my tour nothing like it homeless people hanging out front I had my window broken twice and the vendor they hired took 4 months to fix just milking the job! But I needed an apartment ASAP and was pretty good deal I move in and the loft was nothing like the pictures on Zillow! When my lease was up I noticed they but my apartment back on the market with the same exact photos false advertising! 1. On my move out day my car was broken into out front because they seen all the stuff I was taking out they stole the garage door opener with some clothes and shoes I emailed them no remorse at all! $250 out of my deposit 2. I left a few things less than 5-6 items $85 for throwing that stuff away! Body wash a door mat like really it takes 2-3 mins 3. They was using the photos for the apartment advertising to determine the before conditions when I email them how long was these photos taken no response at all these same photos are up now advertising the same apartment right now! To be honest them photos look like when owner first moved in! $1985 for paint touch ups and a hardwood floor that been scratched up but they are going off the owner Photos for the before and after! scam! 4. They hired a 3rd party was again that don't care just want to milk the job! They don't care what I got to say or what photos I have for prove! I been here for 1 year I leave around 9am don't get home until 6-7pm everyday barely home for all the wear and tear they trying to charge me for! I have a strong feeling the tenant before went through the same thing and they are the ones keep breaking the windows read more

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Doorstead is the 3rd management company that i have used. They took care of all the repairs my condo needed at fair honest costs. They advertised my rental with professional photographs. Showed unit to prospective tenants, ran credit checks and background checks . They found me great tenants and best of all I never had to be involved. . When ever I need a partial response from them,they respond immediately to both me and my tenants. Recently my tenants called them about bathroom fan broke. They immediately contacted me to approve work order. It was fixed next day. They also charge less for monthly fee and for finding and placing tenants read more

Marie Nepomuceno, Maintenance Coordinator , is the best representative at Doorstead. She was the only person concerned about the issues I had to deal with when I moved into the rental. There were several issues but no one else seemed concerned about it. More importantly, they didn't do their job. Marie listened patiently. She stayed on top of all work orders and communicated what was happening on her end. It took 3 weeks for everything to be completed. It would have taken longer if it was anyone else that I had encountered before at Doorstead. Doorstead really needs to be better. However they made the greatest decision when they hired Marie Nepomuceno. Marie definitely deserves 5 stars. read more

I tried to work with this management company, but they are very unreliable, their lack of support and customer service is very inefficient and frustrating. Couple of instances prospects showed up to tour my property without any agents. Had terrible feedback from prospects rentals about the management company. read more

This company only knows how to respond with computer generated lame answers and doesn't care about the client. Do not rent from Doorstead. Still waiting for them to resolve issues from 4 months ago. read more

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By far the worst company I ever rented from they're so quick to take your money, but they will not communicate to you or reach back to you. Don't ever rent from them. They are the worst and you can never get a hold of anyone if you see rental through doorstead DONT DO IT!!! read more

Doorstead has been a reliable partner in managing my property. They responded swiftly to a recent maintenance issue raised by my tenant, managed the repair seamlessly, and kept me updated at each step. Knowing that I can trust Doorstead to handle things smoothly gives me great peace of mind. A fantastic service! read more

This place is a rip off and they're unprofessional and they discriminate towards people. I toured one of their places that they had posted on Zillow for Saturday and I loved the place so much I submitted a application on Monday and they told me they would let me know between 24 and 48 hours if I got it 48 hours came and went and I didn't hear anything so I reached out to them and asked if they had an update. They told me the owner decided to go with the first applicant something told me that they were lying because of all the bad reviews I read on them, but I took a chance and applied with them anyway so I have my daughter reach out to them today. A couple hours after they told me that the place was not available anymore. They told my daughter under her account that the place is still available, and if she would like to set up a tour for all the people who is thinking about dealing with this company, do yourself a favor and don't whoever runs company needs to be sued. read more

Doorstead's customer service is excellent. They are always responsive to any issue that I have and follow-up even after the job is done.

Update: they have stopped being communicative. I can't get in touch with anyone on the phone and they won't call me like I'm requesting for weeks on end. I have lost tenants because of them and am slow to get new tenants in because emailing them and talking to them is like a hell on earth where you have to re-explain every little thing to a new person every time and you might get a moron who doesn't understand. read more

Overall, I have a positive experience so far. They are managing one of my rental properties, and the things are really smooth. Everything I need I request to their Property Owner's team and I hear from them within 48 hours. There is not too much back and forth either. My tenant also thinks they are easygoing, have good communication, and offer everything she needs online without complications. As far as I know, Doorstead meets the expectations as a property management company. read more

I love having Doorstead as the liaison between the owner and I. The water heater went out and Doorstead swiftly responded to our needs. The owner decided to replace the water heater am hired effective and professional contractors right away. read more

Very good service, well done with Customer Service assistance, at the end I got my new house to live, I`m satisfied with Doorstead

I don't take harsh reviews lightly, but I really believe the public should know this and consider before contacting Doorstead. As an owner or tenant, beware of the customer service provided by this business. They are incompetent at completing even basic property management tasks, such as cleaning homes in between tenants, and appear to not have the capacity to communicate outside of an email, acting as an inconvenient middleperson and still requiring significant involvement from the owner. Treating people, whether landlords or tenants, with respect and prompt communication is a key facet of any successful business--I truly hope Doorstead can learn this. read more

Very responsive and supportive throughout the move in process and even the move out process. No issues with the service.

Worked with Doorstead to find a tenant for my rental last year. They provided a great service and found me a really good tenant. I would recommend their services. read more

Doorstead was the management company that was used to get into our new house. From the scheduling of a walk through to the receiving of our keys, it was a quick and simple process. They were quick in responding to questions via email and kept us in line throughout the whole process. Thank you for getting us into our home with no issues. read more