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Doors of Distinction

5.0 (1 review)
Open • 7:00 am - 9:00 pm

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7 years ago

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Overhead Door Company of Des Moines

Overhead Door Company of Des Moines

(9 reviews)

What happened to this company's transparency in billing? I only got the total amount verbally and…read moreonly after repeated requests, and no official receipt! The manager said they would "try to come up with something", and was pretty unpleasant about my having mentioned their lack of quotes and receipts in the survey that they had emailed me. Really? You are supposed to provide detailed quotes and receipts. The company used to do that right. The changes that someone has instituted are not making for happy customers. Has it occurred to you that some customers may need those receipts for tax purposes? What you sent me via email within the body of your request for survey was a joke. I will update the rating when I receive the official receipt on the company's letterhead with a description of the work done and breakdown of charges. UPDATE: they finally got the Invoice right. To their credit, their response to survey and review was as quick as could be.

For how much money I spent, I expected much more! I was told 6 to 8 weeks from the time of order…read moreto install. I hadn't heard anything from anyone so reached out only to find our door was there so I set up scheduling. The day of, again, no one reached out to discuss time or anything. The installer himself was very nice, cleaned up after himself, etc. He said they'd be back the following week to install the weather seal since the one he had was broken. To date, still no weather seal. I've called twice to get something set up and because the top panel has a bigger gap between than the other panels. They were to arrive today and still hasn't seen anyone. I wouldn't recommend simply because they were quick to take the money but their communication and willingness to finish the job is far from excellent!​

Zen Windows Des Moines - Vinyl Patio Door with Transom Window and Sidelites

Zen Windows Des Moines

(4 reviews)

We had a great experience with zen windows. The virtual estimate process was really easy! The…read morelead time to get the windows was long and beyond anyone's control, but it was kept informed the whole time. There were some scheduling hiccups when it came to installation, most of which were my fault, but everything was well handled.

I discovered Zen Windows in the exhibit hall at the 2017 Iowa State Fair. We were interested in…read moreexploring replacement windows. I was immediately attracted by the signage stating that there would be no in-house sales pitch. I spoke with Matt and learned that all that was needed in order to receive a bid was to send my rough measurements and photos of the current windows. That sounded easy enough! A tape measure and a cell phone were all I needed. Soon my information was off in an email. I also contacted other installers for bids and began researching the various window manufacturers to compare the window quality. Zen installs the 3 cost levels of Soft Lite windows, and the online reviews of the materials were positive. We decided to use Zen. Soon Dan came out to make accurate measurements. I spoke with Matt and decided to go with the middle level window and placed the order. We are extremely pleased with our choice. The window quality is excellent. The double-hung windows open and close smoothly and fold in for easy cleaning. We also selected a bay window with casement windows on each side to replace a picture window. Operation of the side windows is smooth. Further we are really happy that we went with the added expense of the bay window--we love it. Installation was fine, and there was a clear commitment to ensuring we were completely satisfied with the installation and finish work. So, all that is expected of any company. With Zen I received exactly what I was expecting! However, one element far exceeded my expectations: customer communication and service. This places Alix and Matt, owners of Zen, at the top with the very best. No question was a burden. Contacting with "Oh, I have another question..." always got a quick response. And no matter when I sent a message or question, be it Monday morning, Friday evening or even on a Sunday, I got a response usually within 15-30 minutes. If customer service and communication are important in a purchase decision, Zen Windows should absolutely be considered. Add in the other factors and Alix and Matt at Zen Windows get my highest recommendation. Look to Zen for quality materials, fine installation, amazing customer service and an outstanding warrantee for materials AND labor. (Matt can give you all the details.)

Doors of Distinction - doorsales - Updated May 2026

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