After dealing with a horrible PM for our duplex, I decided to be picky choosing my next PM…read more I am an out of state landlord, so it's extra stressful to have an incompetent PM. Thankfully I found Keyrenter! Dana and her team really exceeded my expectation. Our old PM couldn't rent out the place even in the peak seasons, never visits onsite, forget repairs, and was not responsive. On the other hand, Dana's team was able to find a tenant in about a month, right before the holiday season when market started to slow down. Bailey went out to show the unit, and was on top of everything while our unit was vacant. Dana's team is easy to reach, call or email, and very responsive. Everone is super nice. I didn't think I'll find a PM who really cares and work hard for my property, but I did. If you don't want to worry about your property, and constantly manage your PM, I'll definitely recommend Keyrenter Chattanooga to anyone who's looking for PM.

This place is the worst! I scheduled a viewing for the same house and got canceled five different…read moretimes!! The day of the viewing!! Wouldn't let me share my zillow application with them. I got the runaround from keyrenter property management for a month. They have zero communication skills. Horrible customer service. This place is a complete waste of your time and your money. I wouldn't rent from them If this was the last place on earth. I called them numerous times and they never returned my phone call! I had money in hand with a great credit score and no time to waste. Don't call them if you're serious about renting.

While we were renting with them, they provided relatively timely response to our issues…read more That stated, we broke our lease early after buying another house, cleaned the house to be better than it was when we moved in, save for a couple of carpet stains. Had no issue having to pay the fee for those. However, they fleeced us when we did leave, including charging us an extra month of rent, and forfeiting our deposit. I cannot recommend this organization because of their shady practices. You would be better off renting from someone directly.

Not recommended. They do shady stuff. Such as wait over 30 days to return security deposits, force…read moretenants to pay for stuff they don't want, and never let you talk to a person on the phone who can do anything. Bad company.

I was with CPM for two years before the owner sadly decided to sell the duplex I was living in. CPM…read morewas truly so good to me. What impressed me the most was how they had never seen me in person before, but right away knew me by name when I stopped by their office one day and only identified myself as the Kirby Ave tenant. Another time, I had accidentally submitted payment online twice and reached out to Melanie (via email) on the weekend after hours for assistance. She personally called me ASAP to resolve the issue for me. CPM also promptly responded to all emails and maintenance requests. Their team truly goes above and beyond to take care of their tenants. When I found out the owner was going to be selling and decided to tender my move out notice, CPM made sure to make my transition as smooth as possible. They voluntarily informed me of how to avoid extra fees, and even replied to my emails after turning over the rental to a new agency. I would highly recommend CPM to any owner looking for a lease agency or any tenant looking for a property to rent! (:

I went to view one of their properties which was a duplex. However, I only viewed one side because…read morethat is the side I requested to view. After viewing the property my sister and I immediately applied because we loved the home. We were approved and we received the lease agreements. I noticed that our lease had a different address so I made management (Melanie) aware of this. At first Melanie said she did not notice the slip up. Then she came back to say we did not put the correct address on our applications and there were two different addresses on the application and the home we viewed was taken because someone had just got approved for it. So she went ahead and processed our applications for the other side of the duplex, without checking with us to confirm that is the side we wanted or even notifying us that the actual side we went to view was already taken. She told me we could receive our reservation fee back since it was their mishap. This was all said via text message. I confirmed for her to do that and cancel the application. Then I asked her about another property that was available through them. She first told me the property was taken then she came back to say it was available. She started quoting the prices for the home and I told her I would need to discuss with my sister first. I also told her we would need to view the home first. She gave me a link to apply to view the home. Then she reneged on her initial offer to give me refund and said if we did not choose a home within three days then our money would be fortified. However I still wasn't able to even view the home because they didn't send me a email. I informed her of this and she waited two days to reply to me to give me the code to enter the home. After viewing the home we did not think it was worth the money. So I asked Melanie about our refund she said she would give us in the beginning. She then said it was fortified because either we could get a refund or choose another home, which she never said to me. I never said I wanted to purchase the other property I only inquired about it and viewed it. After going back and forth with Melanie in emails and text I finally told her I would like to talk in person because there seem to be a lot of miscommunication. She never replied back to me. This whole experience with Chattanooga Property Management has been unprofessional and displayed bad communication. I informed Melanie that I just had a baby two months ago and I am currently paying for school so I do not have money to lose, especially now during this pandemic. She did not seem to care one bit. Either we could choose a home we did not like and pay even more money or we could just lose our money all together. I would not recommend this company to anyone !

As a first-time rental owner I knew basically nothing about management, AND I was out-of-state…read more Brian and his crew at First PM USA hand-held me through every step of the process and got my triplex cash flowing quicker than I could have imagined. The whole team was responsive, well organized, and answered every question I threw at them (which was a lot). They have an in-house Realtor, Elaine, who also helped me sell the property when my plans changed, and I couldn't be happier with her services. 100% recommend to anyone in the Chattanooga area looking for quality property management.

Lady in unit 15 at 4410 Delashmitt Rd, Hixson TN yells at her bf so much. Sent this to 1st…read moreproperty. No help. My bf sent Sean from management this video and another one. Sean asked if we're sure the yelling is coming from them and asked another unit if they hear yelling because he didn't want to believe us. Maybe he's half deaf because that audio is clear as day. My bf is trying to move because that lady is crazy and he dosen't want to listen to that crap.

Love working with Jason Weathers, the Investor Account Manager. He is very conscientious. His…read moreclients have constantly told me how he takes care of them and their properties.

the most unprofessional company I have ever had to deal with. lived in a rental for a year- no one…read morewould would ever respond to our complaints regarding problems with the house.

Poor Communication and Unfulfilled Expectations…read more I was with PMI Chattanooga for two years, and my experience was very frustrating. My rental property is an important investment to me, and I expected it to be managed responsibly. Unfortunately, PMI often acted as if my investment wasn't a priority. When my property was first listed, I was told they would ask me before lowering rent if it wasn't attracting tenants. The first reduction was approved, but the second time they lowered it without consulting me, and the tenant moved in at a rate I never approved. I was told inspections could be done every six months, but after a staff change, only one inspection was ever completed. The promise of more frequent inspections was never met. I approved a repair for a shower valve leak and paid for the plumber's inspection, but the repair was never completed. Many of my messages went unanswered despite repeated follow-ups. When PMI switched to a new software system, my rent payment was delayed. I was told a paper check had been mailed, but I never received it. I finally got my ACH payment a month later. In the last few months before my contract ended, my owner deposit amounts decreased without explanation. I've since switched to another management company. I hope PMI Chattanooga takes this feedback constructively and improves their communication, transparency, and follow-through in the future.

If you are looking for property management services I would suggest that you look further as this…read morecompany does a poor job. We hired this company based on what I thought were very good reviews and a very sweet lady that helped us set everything up. Everything seemed to move along well at first but the first hiccup and all of the sudden no one is available to help us. We finally ended up speaking with Andrea Moffet. Ms. Moffett is the rudest most unprofessional person that I have ever had the displeasure of dealing with. Trust me when I say this is not the company that you want managing anything that you own. I deal with other property manager companies in other states and this is the absolute worst experience that we have ever had. If you are looking for a property management company, keep looking!

Pam is the advocate of all advocates. All of the details considered, weighed, sought after and…read moredelivered. She goes above and beyond in every way and is just so much fun too! I purchased a home in the Chattanooga area (GA side) from the other side of the country and she made it seamless. Thank you Pam!!! You are the one and only in my book! So grateful for you!

I found Pamela via online and chose her as she had great reviews from her past clients. It was…read moreimportant to have an agent who was responsive and very personable. I live out of state and when I met Pamela she took me to many neighborhoods around Chattanooga and the surrounding neighborhoods. She was a huge help in finding the perfect home to meet my needs in the area that I wanted. She also had a wealth of knowledge about Chattanooga. She brought me a box of pastries from her favorite bakery, that was such a lovely gesture. She was able to quickly answer any questions and has a great eye for noticing trouble spots during the showings and the walkthrough. Now I am a happy homeowner of a great place in Chattanooga all thanks to Pamela. If you are in the market, I would definitely recommend Pamela.

My house needed a lot repairs, and we needed to sell it quick. Not knowing how to go about selling…read moremy house, I am so grateful for Chad. He is amazing and so understanding. He has worked through all the issues and complexities with the sale of the house and property. He even helped with yard work . Thank you Chad !

From the owner: We’re Dignity Properties — serving Tennessee & Georgia with honest cash offers, fair deals, and…read morestress-free home sales. No lowball offers. No wholesaling. Just integrity, 5 Google reviews & BBB accreditation. Ready to sell your house with dignity?

Worst rental company you can imagine. Rented a townhouse for $4995 per month and they failed to…read moredisclose extreme mold damage and air conditioning that did not work properly - leaving me with no AC for the first month and my bedroom being over 90 degrees. Air conditioning repairman told me that landlord instructed him NOT to replace the unit after being told it was broken. They installed cabinets for laundry detergent using glue, nor anchors or mounts, but glue! The cabinet fell on me causing me to suffer physical injuries and damaging my brand new washing machine. Now, after moving out, I have discovered that they refused to allow Georgia Natural Gas to have access to the meter and have continued to use MY account for their natural gas service. DO NOT RENT FROM THEM!!!

This has been horrible since day one of moving into one of their rentals. I submitted over 7 work…read moreorders for my refrigerator to get fixed as well as the sewage backed up in all my sinks, I've missed days of work to accommodate their maintenance group which never show. It's been 14 days no fridge no using any water due to sink full with sludge. It's disgusting and terrible this is how you let your renters live for weeks!!! I lost 300 worth of medication that needs to stay cold, along with hundreds of dollars of food!!! And best part NO ONE ANSWERS THEIR PHONES TO ASSIST YOU! SCREW THIS DONT RENT FROM THEM AT ALL!!!

I had a great experience with them managing my properties. Happier tenants, better paying tenants,…read moreless late night headaches, and I made more money... a lot more.

The signing process for renting is great. Once you're in a contract the service is very subpar, you…read moreare charged for normal wear and tear, the deep cleaning per home is subjective at their discretion by their guidelines (++$$), and there are 3rd party billers, meaning maintenance and/cleaning is all in-house. This is a family owned/ family managed business so in-house charges will always be in favor of the company. I would be careful to rent from this business - if so document and REPORT EVERYTHING and do it all in writing. They do no track verbal commitments and regardless to what is verbally agreed to, unless you have it confirmed in writing your requests or the verbal agreement will not be honored. They were very nice to my husband, subpar to myself. Customer service is hit or miss. In light Ms Theresa was nice the entire time, but I'd already lost faith in the company to trust her interest in kindness. Good luck if you decide to work with them. Culturally diverse families - do expect additional cleaning charges at move out.