Fast service, friendly phone operators, and great pricing! We got a few quotes, and Door-Mart by far offered the best pricing, and their technician was very thorough. Thank you! read more

Charged $3023 to replace two garage door springs, pulleys and metal rod that holds springs. The springs alone were $950 each. I was told by several technicians and company owners on Reddit that this was a ridiculous price for springs and the metal rod wouldn't need replacing unless it was bent or severely rusted, which it only had surface rust. I scoured the internet for the most expensive torsion springs I could find and came up with a pair for $426. a far cry from the $950. each that I paid. The only good thing about this experience is the technician came fast, did the job quickly and left the area clean. If you don't mind paying a lot more to have your garage door repaired then you should use this company. If not then don't bother. read more

Fantastic service. I thought it was going to be an expensive repair, but it only took 5 minutes. Eli is the best. After the repair I paid a reasonable amount to have both doors oiled, tighten and adjusted. Thank you!!! read more

Called Door Mart for a garage door off the tracks. We needed it fixed same day, as unable 2 close garage door. They off loaded our request 2 another company w/o our knowledge. Charged us over $7000 4 a repair that should have cost under $200. I turned them into Yolo county DA office for felony fraud. read more

Came out look at the garage control panel, changed battery useing my batteryspary coils and charged me 246$ called in to complain and Allison was very rude do not use this company unless you want to be robbed whole job twenty minutes top for $246 read more

We are happy with our beautiful garage door. The installation person was professional. In addition to the garage door which is heavy duty, we also purchased the garage screen door with retractable door. Total paid $7900. After making approximately $1000 In modifications to garage cabinets and relocating our water softener for the screen door to fit properly, the screen mesh came loose at the bottom of retractable door. They wanted to charge us $1900 to fix it! My husband contacted the manufacturer of the screen door and they couldn't believe they were going to charge us that amount. The kit to fix it is less than $40. They sell the single retractable door for about $300 at other retailers. read more

Recently our garage was not working. Came out to be that the motor sparked and it was a bit old anyways. Door Mart was actually our second call for a consultation / estimate. The technician explained thoroughly what had happened and what can be done. We had it fixed right there and then. Fees were reasonable too. I would recommend Door Mart. Thank you again. read more

Pros - [ ] 10% return customer discount - [ ] Next day appointment - [ ] Communication through emails & texts. - [ ] Friendly, on time techs that explained what work would be done. Cons - [ ] 2 visits to repair. 1st visit - $600+ to replace broken spring. 2nd visit - $200 ORB installed to reinforce original damaged ORB. - [ ] During initial repair, expressed concern to tech about unsafe severe metal damage to Operator Reinforcement Bracket/ORB (see picture) 1st tech said it will be secure. - [ ] Unsafe severe metal damaged ORB brought to manager's attention who deemed the bracket needed to replaced/repaired for an additional $229, which included a 20% discount since tech was just out there. Spoke with Angelina w/Door Mart, explained if bracket was repaired/replaced at initial visit we shouldn't have to pay labor since contract has a 30 day labor guarantee. She said no labor cost but will see if manager will bring down the cost of the part. Door Mart sent me an email with an in-depth explanation of the high cost of doing business in California. And was quoted $200. After researching prices, I thought I was generous in offering to pay $150. (See picture of part cost) Was told "200.00 out the door is as low as we can go on this product." - [ ] Do not appreciate 1st tech's discounting our concern over unsafe severe metal damage and not replacing/enforcing it in initial repair visit, especially when manager deemed it needing to be repaired. Or was it to receive an additional $200?! - [ ] I feel it is unethical business practice for the extreme markup in replacement parts. Researched parts average prices - Garage Spring $100-200. ORB $30 - 80. - [ ] And like other customers have continually mentioned, would like to see the costs itemized on the invoice. read more

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I got a surprising call on 4/11 Saturday that a Door-Mart technician was coming to fix the garage door. Dean came and was very professional and addressed the root cause of the issue - the track was not set correctly during the install. Thank you Dan excellent work. The 800 operator George never called back - did not expect he would. He is rude and needs serious client service training. Given that this was fixed I will adjust my rating to a 3. I hope to never have to call Door-Mart or George again. read more

The technician who came to installed it did not do a good job in the first place. But later on, he fixed it. On the top bar- fixing the belt to the motor, one screw was missing, though it installed the new Genie -1055 model, did not install the new sensors. Also, I need to instruct him and help him to fix the switch to the wall. He did not wish to go to the attic to wiring the switch to the wall. When he tried to clip it to the wall and wired it, I asked him to fix the switch with old wiring. When I called the corporate office to get the invoice breakdown of $700.00 (the technician told me the material cost is 600+ plus the labor), they refused to give me a breakdown. When I checked the Genie -1055 online price, it is around $175-250. I believe the charge is a little excessive. But, it is my mistake -not doing my own research, and I have to be responsible for it. The company representative promised to send a technician and fix the sensors the next day. As promised, the technician came and apologized for the miscommunication. he was a very professional and very good gentleman. The technician installed new sensors and missing screws. He also gave me the old sensors to keep with me for later use -in case new sensors go bad. Also, he asked if there was anything else to do. I said no. I am happy with what he did. I am now satisfied with the overall service. I recommended this Door-Mart and their service, but please discuss the prices and products type, the model, etc., that they will install before the services are obtained. Especially, request the service breakdown in the invoice. It will avoid lots of disappointments. read more

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Door-Mart replaced my springs in 2012 and suggested I pay for a "Lifetime Warranty" on the new springs. I paid more in 2012 for the lifetime spring warranty. Now, a spring broke and I called Door-Mart to replace the springs. I am now being told my "Lifetime Warranty" was only for 7 years and that I will have to pay for the springs. There is nothing on my 2012 contract that says the "Lifetime Warranty" is only for 7 years. I told Door-Mart to take a hike and have called honest company to come and fix my springs. My recommendation is to steer clear of Door-Mart. read more

Prompt response and reliable service. Dean was very polite, knowledgeable and explained everything so that I was able to understand. Total down time was 4 hours from first call for service till completion of work. read more

I just wanted to share my unfortunate experience I had with this rando garage door company. In 2019 my garage door spring broke on my then 10 year old home. I asked my neighbor for a recommendation for a repair service and he suggested Door Mart. I called them not knowing they come all the way from Sacramento, and they came after a day and did the repair, and it was fine. In 2021, the spring snapped again, which was weird since they usually last 10 years at least...so I called Door Mart again. Since the previous repair was out of warantee - I had not paid for an extended warantee, or ¨better springs¨ for the first repair, since in my past experience that really isn´t necessary. But this time I paid for better springs. After this repair, the door didn´t sound right - it rattled and squeaked alot. So I called Door Mart back, and told them so they sent the tech back out. He seemed annoyed, but adjusted the springs and sprayed lube all over, and it seemed better but not perfect, but I just accepted the repair. Fast forward to today Sep 27, 2023, the spring broke again. I didn´t bother calling Door Mart again, despite the fact I had a warantee this time for the previous repair and Just called Precision Garage door who are local to me. The tech was horrified on what he found had previously been done to repair the door. The reason the spring broke was that springs previously used were rated for a 200 pound garage door and my door is over 400 pounds. Using the wrong springs also caused other components to fail, so my repair today was more than expected, but happy the repair is done correctly and it sounds almost silent now, and will probably be trouble free for another 10 years...avoid Door Mart... read more

Do not go to this company. They charged my 85 year old mother almost 500 dollars ( 2 visits) to replace $40 sensors and they tried to sell her a $1000 motor that she declined. When I called to complain they told me that since I'm in the trades I should have done it myself. They also told me the $1000 motor was the top of the line and they had much cheaper ones but of course they never told my mother this which just goes to show price gouging for the elderly. They told me their bill is so high because of travel time. I asked if they tell their customers they charge for travel time and Ron told me customers should just know they charge for travel time. Im in the trades. People don't expect to pay for travel time unless they are TOLD ahead of time. There are plenty of garage door companies that do a great job and are honest but this company is not one of them. read more

When I asked for an estimate to repair my Genie Silent Max 1000 garage door opener I asked what the price would be. I was told $99. The tech arrived and told us it would be $288. The $99 was just to come to our door, but to inspect the Genie we had to pay a total of $288. I told him I thought that was not fair. He said he understood and that many customers feel the same way - but that is what the cost for an estimate is. So he spent about 10 - 15 minutes to determine that the Genie had to be replaced. He did not mention that my model was no longer valid in California since it did not have a battery backup. Instead, he said I could always buy one at Home Depot. Seems like he wasn't aware of the CA regulations. I called the Door-Mart office for a refund of $189. The person on the phone would not let me finish my explanation - he would always interrupt. He said the $99 is valid only if it is obvious, without inspection, that work needed to be done. If it is not obvious, then there is an additional charge. He also, at that time, informed me of the regulation about battery back-up. OK, so it was clear from my initial phone call that my current Genie could not be repaired because of CA regs. The tech should have known this, also. I feel it is unfair to charge me an extra $189 for at most 15 min of work that should have been obvious the Genie could not be repaired. I expected an offer of a refund for the $189, but no. From the initial phone conversation, a reasonable expectation is that I would pay $99 for the visit. Nothing was said about the additional fee to inspect the Genie. read more

Had the heavy spring snap on my garage door, as this is a main way of getting in and out of our house I was looking to get this solved ASAP. Door-Mart technician came in a matter of hours, had everything needed to fix the issue on his truck, did the job in less than 30 minutes. Really relieved how easy this was to have fixed. Very good service, I highly recommend them! read more

I have use these guys a few times between home, work, and family members they are awesome. They show when they say, the estimates I receive are the same as my final bill. They do a great job. THANK YOU DOOR MART!!! read more

My new garage door was installed today! I couldn't be happier with the results. Ted the technician had a tire blow out not far from my home but stayed in contact and was given advance notice of arrival and delays. Ted was so personable and friendly he explained what he was doing and parts he replaced and even showed me the quality products his company uses. Ted is absolutely a jewel to that company. Thank you door-mart read more

Door-Mart Garage Doors - Garage Door Services Near Me - Gold River, California

WILL NEVER CALL THIS PLACE AGAIN. They charged us $99 FOR NOTHING, beware of the term "Diagnosis" as the tech stated just by looking that our sensors did not work, but low and behold that was not the issue! Our garage works perfectly fine now after my husband actually gave something else a shot. We called the manager trying to explain the situation and literally for 3 mins of the techs time we were charged $99, also requested to be billed or sent an invoice and they refused, UNTIL I KEPT INSISTING, then they finally emailed me one. Customers know your rights, don't pay for something unless you have it in writing and record situations to protect you. The manager on the fone was very unprofessional questions my husband what he does for a living and compared our garage door situation to a BOWL OF CEREAL! Very petty and unprofessional, in a time like covid you would think people would operate with even more cautious and care when speaking to a customer! Specially when you're demanding payment for literally NOTHING. When asked for a copy of store policy nothing was given to me and in the end we still paid as we are honest people. It's the principal here... In response to the Business owners reply, I WAS NOT PART OF ANY OF THESE CONVERSATIONS UNTIL IT WAS ALREADY AN ISSUE, but that's not the point, I had to step out into the garage with my newborn because your your tech literally looked with his eyes within seconds and "diagnosed" that it was a broken sensor or garage motor issue, when it truly wasn't the issue. Yes my husband realized after the recorded call was reviewed but did not understand why are we paying $99 for the tech to stand in our garage and not actually pinpoint the issue, THEN possibly start the service, if we chose to. To anyone looking for this company's service BEWARE OF THE TERM "DIAGNOSIS," as in this company's eyes, they will simple just look at something and not take the time to actually evaluate UNLESS you want to proceed with the service fee PLUS the actual fee of the work done, when came down to it, our sensor just needed to be aligned and not broken, when we were quoted $249 + $99 for something that was not broken... so that shows the lack of experience there. Your tech DID NOT advise any of this, we figured it out on our own aka YOUTUBE, when we were told IT WAS BROKEN... I would recommend anyone check YOUTUBE than hire a company like this. We have everything recorded so let's stop playing this he said/she said game. In times like today, it's sad to see such dishonesty and company's taking advantage of hardworking people... You speak of your track record but if you go through all your reviews there are quite a few similar "service fee issues.." AND other negative experiences... In the end, this is our experience and just want to share our story so the next family doesn't have to be fooled. We paid, you got your money, you won, but you will not silence our voice nor void how we feel about what your company put us through... again it's not about the money but the principal... in a busy of service, regardless of who's wrong or right, remember people are humans and I suggest you operate with some respect... read more

Door-Mart Garage Doors - Sensor works perfectly fine when Rudolf D. The technician said that what was wrong. - Garage Door Services Near Me - Gold River, California

Our garage door broke on a Friday afternoon, and I called in a panic. The technician was at our home within the hour and our door was fixed before the weekend. The technician was friendly and knowledgeable. He let us know upfront what it would cost, and did not charge a penny more. We will absolutely spread the word! read more

This is an amazing company.. Friendly, prompt, professional and reasonably priced what now can you ask for??? I highly recommend! And they are smart enough to leave a sticker by my garage door switch.. so I will call if I need them again read more

Had a great experience today using Door-Mart to repair a broken spring on our garage door. Ted was our service tech who was very friendly and knowledgeable. I would definitely recommend their services. read more

The technician was punctual friendly and professional. He pointed things I want to keep an eye on for my next maintenance visit. Great company. I highly recommend Door-Mart! read more

Derrick with Door-Mart came and fixed our broken garage door spring. The service from start to finish was both efficient, polite and professional. Their communication was prompt and clear. I highly recommend this company to any one who needs garage door repairs. They are now a part of our household needs contact list. Thank you, Door-Mart. read more

The technician was right on time. Fixed my door and made sure everything was working. Can't ask any more. These guys are great.

Our garage door had a lot of problems. Rollers went off, made a lot of noise and remote openers didn't work properly. I found Door-Mart on yellow pages and asked for service. Their technician came and did the necesary fix and recommeded maintence service on the motor. I was not at home at the time of service. My wife was there. The bottom line is: I am very satisfied on their quality services, prompt response and follow-up. I would highly recommend this company. read more

Extremely disappointed with their service representative. After our garage door spring broke, we called Home Advisors to obtain a referral to get the spring fixed. We received a quote of max of $375. Upon arrival, without even looking at the door, the technician upped to cost to double! Literally double the cost. Could not help but wonder if once he saw the neighborhood, he upped the cost. After I took a day off and waited the ENTIRE 4 hour window, we sent him packing. Never again! A competitor came out the next day on 3 hours' notice and fixed it for the cost of $375. read more

Excellent and immediate service. Explained all my options I was very pleased with the repair and Technician. I would not hesitate to call them again. read more

This company is outstanding! We called on a Friday for a repair, they were here the next day by 10am. Miguel did extra repairs that weren't the initial problem and our door works better than it did before it broke! Highly recommend and won't use anyone else. read more

Initial contact was very smooth. Was sent a catalogue of a variety of choices to choose from. Was very satisfied with the price. Scheduling the installation was a breeze and prompt. Installation Was done on time and was very well done. Would definitely use again. read more

We were essentially forced to pay $200 more today to have our garage door fixed. We called to two days ago and scheduled the appointment for today and noted we the spring on our garage door broke. Our door utilizes one spring (many doors use two springs). We had it replaced one already, 11 year ago. We needed the fix done today as we have to move a car out of the garage today. While the tech showed up on time, his truck only had the dual spring option for us. He had no single spring on the truck and there was no option for him to go get one - we would have had to reschedule which wasn't an option. We ended up paying $700 to have two springs installed when we noted when scheduling the service that our door had a single spring - which would have cost $200 less (according to the technician). Will never use Door-Mart again, or refer any of our neighbors to them! read more

The serviceman showed up on time and was proficient. However, Garagemart charged $407 to replace the seal on my garage door! I was told the $99 service charge would be applied to the work, but it was an additional charge. I should have denied the service, but then would have paid $99 for nothing. Won't use them again. read more

Devin arrived 15 minutes before the the 2 hr window started. He was pleasant and reassuring as my garage door was off its trolley and ready to fall on my 2 cars. He evaluated how bad the problem and the cost (reasonable for the problem). He was done within 30 minutes, corrected the problem and upgraded necessary parts for smooth operations. When it's time for a new door and springs I'll be calling Devin.Did I mention that it broke at 5pm. I called at 6:15pm, he was here at 6:45pm on a 7 To 9 PM window? Kudos to Devin and Door-Mart! read more

Their company sticker sticker was on the garage wall next to the door opener button when we purchased the house in 2002. I called them when the spring broke the first time and they came out the same day. I called the other day when the spring broke again and they came out the same day and all was fixed. I had to call them back to adjust the door, service was performed at night and could not see the gap, and they cam back no questions asked. Additionally I gave their number to a neighbor lady and they treated her extremely well. She lives alone and is on a fixed income and she was very happy with their service and price. All companies should work like this one! read more

I recently had an issue with an older garage door and the part was not available anymore. Dean from Door-Mart was able to modify a piece of equipment so that not have to replace the entire door. I am very thankful for the effort Dean used and highly recommend Door-Mart! read more

Called and appointment made for the following day. I received an alert technician was on the way to my home and then another alert advising me technical was walking up to my door. Devin quickly analyzed the problem and was able to fix it. Devin answered all my questions and was very thorough. I wholeheartedly recommend Door Mart Garage Doors. read more

This place is a sham like a used car dealership. We took the actual garage door Springs which needed to be replaced. They sell us the 2 pieces. I We get home and try to install and one of them does not fit. We drive all the way back to return, but they refused even though they sold us the wrong piece. It's amazing that 2 yelpers within 24 hours complaining about the same issue. Stay away from this business read more

I'll start off with the good. The reason this place got 2 stars was because they were eager to help late in the day and provided fairly friendly service. What I found troubling was that they tried to royally take advantage of me by severly inflating their prices. I needed 2 springs and a center bearing for my garage door. They did not have the ones I needed, but DID have the 'longer life' (more expensive version) of what I needed. When prompted for a price I was quoted $158 for the two springs I needed. They stated they matched the lower priced ones because they didn't have them in stock. Sounds good right? Right. Until I called another place in West Sac and got the same springs for about $20 each. I'm all for making a profit and being in business. Taking people for a ride and ripping them off is something I frown upon. I would only get parts from here as a last resort! read more

Of all the garage repair companies, this was the only one that said they could fix the dents in my garage door. I spoke with two receptionists at different times and they confirmed they could fix the dents. Great, i thought, and they set up an appointment. I called the day before the appointment to find out how much the visit would cost ($19) and was told they didn't see an appointment for me! But good news, they had availability to come out this same day. I was given a 1:30 - 3:30 appointment window. At 3:40 i called to ask where the hell their tech was, they didnt know. Five minutes later they call back and say he is busy on a different job, how about a 4:30 - 6:30 window instead (sure, not like i have anything better to do than wait on them). At 6:19 they call and tell me "oh i spoke with the tech and my manager and we dont fix dents" WTF?!?!? They are nice enough to offer to come out anyways and quote me a new door *sarcasm*. read more

Overcharged and lied. This company is awful. Do not use them. The work order was not filled out, vague reference to senior discount then door not fixed, put a couple cable guides (looked like coat hangers) and charged us $250. The fix lasted 3 weeks! Other company came out after I fired Door-mart and in 15 minutes adjusted the cables, lubed the door, and fixed it for $65! Door-mart are rip off artists, late for appointments, and nearly ruined my garage door. Ni have complained to Better Business Bureau, Consumer Affairs, and to Door-mart..I asked to talk to a manager and was bad mouthed by their appointment customer service. Steer clear of this company! Ps. I gave one star because I had to..they deserve to be out of business. read more