As a newer customer, I was not aware of all of the policies. When I arrived to get my two girls…read morebathed, they advised their bordatella shots were expired as they required updated Board to tell a vaccinations every six months. They were a couple months expired. I inquired as to why they didn't notify me because they notified me of another vaccination that was due, and they said it was supposed to be automated. It was missed and I was not notified prior to the appointment. It was two days before Christmas with company coming and I was less stranded. No accommodations, no alternatives, no solutions. I asked to speak to a manager and was advised that I could not. They gave me a card with an email address. I requested to speak to a manager so I could get it resolved so I can get them in but was refused. I guess management doesn't want to speak to clients. Icing on the cake is that my vet graciously got us in within 10 minutes of leaving the lodge, and when I called to advise that they were getting updated Bordetella vaccinations and asked if I could bring them back in, I was told no because their bather preferred for all the dogs to be there on time, even though it was them that pushed me out to begin with. I will not be returning simply for the poor, very poor customerservice aspect of their business.

Our sweet Glory Be gets her nails done monthly at Pappy's. And by done I mean she gets them cut and…read moredremeled smooth - all for $15. She also gets lots of treats, compliments and kisses, so she pretty much thinks the staff are there for her. We think she's right. They do take walk ins but at limited hours. Currently (2022) that's 10-11 am any day except Tuesday and Sunday.

When I tell you that this bakery and grooming store bought me to tears? I found out that our family…read morewould have to put down our dog Cooper this week and we had to see if we could fit him in for a last minute appt. They showed so much compassion and empathy for our situation and did everything they could to make him comfortable. The world needs people like Joey and the beautiful woman at the front desk. I was a mess when I came in after trying to find a grommet who'd take him. And they not only made his experience amazing but they helped me mentally while going through this process. We have two other dogs and we will only be bringing them here. When people care for your babies as their own it's hard to find... we found that here.

I brought my dog to Woof Gang for the first time today for a grooming appointment that included a…read morebath, tooth brushing, and nail clipping. My appointment was scheduled for 3:00 PM, and I arrived 15 minutes early to check in. Upon arrival, I was greeted by a cashier who informed me that they could take my dog in right away. Before leaving, I asked how long the grooming would take, and the cashier told me it would be "around an hour." Based on that estimate, I returned to the store at 4:10 PM to pick up my dog. I approached the same cashier and asked for an update on how much longer it would be. She went into the back, presumably to check, and returned to tell me it would be "around 45 more minutes." I reminded her that I had been told the process would take about an hour. In response, she explained that "big dogs take around one to two hours," which was not mentioned to me when I dropped my dog off. The store closes at 5:00 PM, and I ended up receiving my dog back at 4:45 PM, nearly two hours after the appointment time. Overall, I was disappointed with the lack of clear communication and disregard for my time. Had I been informed upfront that the grooming could take up to two hours, I would have planned accordingly. I do not recommend this establishment, as they appear to operate without consideration for their customers' schedules.

They take such great care of our pup! And the grooming with…read morehalf day play is great! We take our dog there probsbly once a week.

It's always nerve-wracking taking your pet to a new and unknown vet or animal place of any sort…read more(For the real pet parents out there). I needed to keep my sweet kitty somewhere while I stayed with family that's severely allergic, so we found McKee's for a few day kitty day care. The place was pretty clean and straightforward. They were super nice and it seemed that they took pretty good care of my cat. Plus, the price was really reasonable, so despite my uneasiness, it worked out pretty well. This is a good option if you need some boarding for a pet!

BEST DAYCARE EVER! My lab and golden retriever absolutely LOVE spending time here! Legacy helped my…read morelab that is afraid of everything come out of her shell. Amazing staff that adore the dogs . Couldn't ask for better.

The 'problem' dog, as the owner describes why they have certain policies they do in response to…read moreother negative reviews, which aligns with our experience. 9/27/24: We've bounced around DFW the last few years; our five year old dog has been in daycare since he was a puppy. He's well socialized but can be timid in new environments. We chose Legacy Dog Resort as the choice to board our dogs for the first time as we prepared for an out of town trip we were taking. We did the trial day before boarding for a four day stay. On the second day of the stay, they called and said there was an incident where our dog attacked another dog unprovoked while playing alongside a fence - and as a result, they would keep him isolated for the remainder of the day. While thinking this was a bit of a harsh response, this was also the first time they mentioned of a 'three strike' policy they have. While obviously concerned, as our dog has never shown this type of aggression, didn't really know how to handle - especially being out of town. I asked them to monitor him the next day and call immediately if another issue arose. They did not call the next day, which my assumption - like the three other days, our dog played fine. Never questioned an incident took place but we were concerned of the environment our dog was in for him to act out of character like this. It wasn't until Sunday, 9/29/24, after we called to check in did they inform us that our dog was no longer welcomed back because of the one incident that occurred that Friday. So instead of working with us to moderate, break up his play time - judgement was passed and identified our dog as a 'problem' dog - completely omitting their own three strike rule. Upon pick up on 9/30/24, the kind lady at the front desk showed me the footage. There were about 30 dogs in the clip hanging around by a fence as described, but what was not explained initially as shown in video - two dogs jumped on my dog's back, which is what initiated the incident. Not justifying my dog's behavior - but it clearly showed why he reacted the way he did. Again, I repeat, we never questioned 'something' occurred with our dog and that there was an incident, but remain concerned that not only was the incident not as described, they chose to just ban him without working with us to find a solution. To summarize, we are very disappointed with our experience at this facility as a former new client. I still think the staff is great - friendly, and attentive, but have serious concerns on how quickly the owner (whose decision it was) handled the situation to our detriment. I understand the need to uphold policies - but that didn't occur here. We have documents of references from other boarding places to vouch for our dog, and wish they worked with us to correct a one time issue - but we were never given that chance. If you are a new client, please be aware of how they implement their policies to rid out those 'problem' dogs.

LOOK AT THE PICTURES. Just want to bring this back and remind everyone to NEVER leave your dogs…read morehere. This is what they let happen to my dog's head over the course of 6 days. They said they "didn't notice" until day 6, but if they were taking him out for the 1x1 playtime I was paying an extra $30/day for they surely would have. I still have not gotten an apology from the family or their daughter who works the front office who was down right rude to me off the bat when I called to discuss it, because they have enough repeat business that they don't care about customer retention (or taking decent care of the animals in their care) There are so many other boarding and dog walker options, don't give this place your money, they don't deserve it.

Was a great experience never have boarded my dogs anywhere, we had a Vacation out of town fr two…read morenights. This location was amazing, close to us, nice to the dogs and nice about us bringing our own food, toys, treats. They have lots of options for your dogs room, there some that have a dog camera.

I love this place, I love the staff, they are all dog people. They are great care takers. They…read moreactively send you little cute updates throughout the day and I love seeing my dog tired and ready to chill when I pick 'em up:)

Juniper's home away from home for the past 2-3 years! Pappy's in the Colony is amazingly affordable…read moreand the most genuine care i've been able to find in town. You can tell the staff loves your pets as their own. The manager is fantastic and has many years of experience working with dogs which gives me such peace of mind when we board our girl for a few days. The staff also sends pictures everyday and keeps their phone on hand, providing EXTREMELY quick responses to any questions or concerns by text. You can even have your dog groomed! We often do a simple shampoo/dry and then I get to take my squeaky clean, and VERY tired pup home. If all of that wasn't enough... they also do things for the pawrents too. Sometimes they offer contests where you can win discounts! Last year for Christmas, they made us ornaments and this year... they outdid themselves. They had custom sweatshirts made, with a REAL picture of your dog in a Santa suit... I mean come on.. I thought I died and went to heaven!! In summary, if you don't take your dog here, you're BOTH missing out on a wonderful experience. Thank you Pappy's Crew for all that you do!

The entire process was very simple and everyone who helped coordinate my first visit were great!…read moreThank you, Kayla and Zane, for a job well done. I am super excited to have Super Scoopers help me on a regular basis going forward. Thanks again for the great service!

Have been using Super Scoopers for a few years now, staff is always friendly and through. Having…read moretheir team help take care of the yard has been one less thing we have to worry about. Truly has been a great quality of life upgrade for us. 10/10 would recommend.

From Fearful Rescue to Confident Companion - Exceptional Experience in Frisco!…read more I cannot thank Joseph and the team at Dog Training Elite Frisco enough for the transformation in my 1-year-old GSD/Lab mix, Lily. I rescued Lily at 4 weeks old, and despite my best efforts, she struggled with severe anxiety, leash pulling, and reactivity toward people and other dogs. At 50 lbs, she was becoming impossible to walk, and I was truly worried she'd never be able to enjoy the world around her. After an insightful evaluation with Tra, we decided on the 2-week Board and Train. As a nervous dog mom, I was worried she would shut down, but Joseph was a godsend. To ease my anxiety, he provided daily pics and updates on her progress, which meant the world to me. Joseph didn't just "train" her; he matched her energy, recognized her sweetness, and built her confidence from the ground up through discipline and engagement. He used creative training environments--like walks in the woods and outdoor sessions--to meet her exactly where she was. It's clear Joseph views dog training as an art and is his passion; he invested so much heart into her, and the bond they formed was great to see. The "hand-off" was seamless. Joseph spent significant time showing me how to transfer those skills at home. Austin then provided the "missing link" with in-home reinforcement sessions. He was fantastic at coaching me to ensure I was executing commands the "right way" so Lily and I could have long-term success. Between the board and train and the group classes, Lily has become a thriving, loyal family companion. I have zero hesitation recommending Joseph for any Board and Train needs and Austin for expert in-home coaching. They didn't just train my dog; they empowered me to be a better owner and Lily a thriving, loyal family best friend!

I'm extremely disappointed with Dog Training Elite. Two weeks ago, they came to my home for an…read morein-home assessment with the understanding that a veterans organization would be covering the cost of service dog training. Since then, there has been zero follow-up--neither to me nor to the organization ready to fund the training. I even reached out personally to their lead trainer, Tray, and got no response. The lack of communication and professionalism--especially on a veterans-related initiative--is unacceptable. I expected more from a company that claims to support veterans. I would not recommend them based on my experience.