Dear Management,
I'm a regular customer who visits your establishment most Sundays after church, and sometimes during the week. I wanted to take a moment to share some feedback regarding a noticeable change I've recently observed in the quality and presentation of your products.
Over the past couple of weeks, I began noticing that the donuts appeared smaller. At first, I didn't think much of it, but today it really stood out to me--especially because the prices have remained the same. I've also noticed a significant reduction in the amount of filling inside certain donuts.
For example, if I purchase an apple-filled donut or a bear claw, I expect to experience that filling throughout the donut--not just in a small portion of it. The filling is a major part of what makes these donuts so enjoyable.
I have proudly told many of my friends and family that you have some of the best donuts in the San Antonio area, which is why today's experience was disappointing. I sincerely hope this isn't the beginning of what is commonly referred to as "shrinkflation," where the product becomes smaller while the price remains the same.
Please don't change what has made this place special. Your donuts are called raised donuts for a reason, and the quality, size, and generous fillings are part of what keeps loyal customers coming back.
I also want to mention the donut holes. Please consider making sure you have an adequate supply available, as running out has happened more than once and is disappointing for customers who specifically look forward to them.
I want to emphasize that I'm not writing this to insult or criticize your business. Quite the opposite--I'm taking the time to write because I genuinely love this place and want to continue supporting it. As a loyal customer, I simply hope you'll take this feedback seriously and make sure your patrons continue receiving the quality and value they've come to expect from you.
Thank you in advance for your professionalism and for taking the time to consider my concerns. I truly hope to continue being able to tell everyone that you have the best donuts in San Antonio!
Respectfully,
Alphonso read more