Let me tell you about my wonderful experience with Don's Auto. I called on a Friday about how my dashboard lights were not working and was told that my car would be the first vehicle being worked on that coming Monday.
Never heard from the shop Monday or Tuesday.
My FIL called Wednesday and a man named Stacy (the mechanic) stated he was going to pull my car in just then to take a look at it. About an hour and a half later, Stacy called to say they lost my car keys. My FIL explained that the keys were left in the drop box as we were prompted to do... Stacy went and looked at it and sure enough, the keys were there. *So does this mean they didn't even look for them, who knows?*
Thursday comes along and we never hear from the shop. So, my FIL decided to go up there and check on the vehicle since no one was answering the phone. When he gets there, he is greeted by Stacy who explains that they are short handed and he was the only mechanic there. He proceeds to say that he has brought my car in and out of the garage two times and was told by his boss/owner of the shop, Billy, to take my car out and put another car in that had been there longer than my car. He also explains that he hoped to get my car in by the end of the day to at least take a look at it and get an idea of what was wrong and he would call before he left that night to tell us something. We never received a call.
Friday morning (today), I called up there myself, Billy answers, and after I explain to him that I was calling to check on the status of my car, he goes on a tangent about how he has had two mechanics off last Fri, this Mon & Tues, had a guy call in Wed and only had one guy in on Thurs and that today he had two mechanics and himself there. *This man was not only rude and argumentative on the phone, but he continued to over talk me and call me honey* He proceeded to explain their issues of why they weren't at work. I stopped him and politely said, his problems with his workers were not mine, all I wanted to know was when, realistically, they would be able to look at my car. His response was "honey, you can come get your car now if you want it back that bad, I can't help that I said we'd get it on Monday and still haven't been able to and I sure as heck can't tell you when I can look at it because I'm busy". So I kindly asked if he could just call me when he would have it in the garage to look at it and his response was "Oh I'll call you myself, personally, to tell you when it's in the garage but let me tell you something honey, when I call to tell you it's in here, don't you dare ask me what's wrong with it because I won't know" so I said thanks and I look forward to your call and hung up.
Within about an hour, I had my husband and FIL pick up my car. He was never rude to them as he was to me on the phone. So I suspect he treated me like that because I was a woman. This shop will NEVER get any of my or my family's business. When someone asks for a recommendation for an auto/electric repair, I will make sure to tell them to avoid coming here.
Thanks Billy, for your kind hospitality. read more