First let me say that I wouldn't have even called him if I could find the parts I needed.
I called and told him that the either the defrost heater or one of the sensors was out because the tube between the freezer and the fridge that the cold air transfers through was frozen and I had already checked the fan and it was kicking on and off as it should be. (ALL of that is within the freezer compartment.)
I scheduled an appointment for the next day. I wasn't available when he showed up but John was so he let him in and showed him the fridge. About 15 mins later I came out and he was working on the back of the fridge. I thought well he must be checking the compressor, you know start at the beginning of the cycle. Ok. Pretty soon he tells me that the "starter" was out and showed me a small box. I told him go ahead and fix it. When he is done there he packs up his tools and writes me a bill. ($85 service call just to show up) I pay him thinking this is kind of odd but whatever. I expect him to start on the other stuff next. Nope, I see he's heading for the door. I stop him and ask if he's going to check the defrost heater. He says, get this, "I couldn't find it." All he had to do was open the freezer door, I already had all of the covers off. I swear I was in total shock. I couldn't even say anything. And he left. $208.
It takes about 3 days or so to see if it's still freezing up. WHAT DOES IT DO, you ask? FROZE UP! Well he doesn't take my credit card and pulling another $2 or 300 cash out of my budget again that month wasn't going to work. I wait until I have more cash and call him back and NICELY explained that since he didn't even check what I had asked him to check in the first place I would appreciate it if he gave me a break on the service call fee. He literally laughed at me and said "Well, I have to charge you the service fee."
Now, I don't know if it's because I'm a woman (it's happened way too many times before) or what but he totally 100% discounted everything I had told him was wrong. Even after I told him I had already replaced one of the sensors (thermistor) he still just ignored it.
Now I will admit that I don't know everything about refrigerators hence calling a professional. But he fixed something that was working before it started freezing up and didn't even look at what I PAID HIM TO LOOK AT.
If I could give him negative stars I would. read more