Miguel has repaired our fridge, and today our dishwasher. Super friendly, kind, efficient and…read moreknowledgeable. Also very patient in taking the time to show me the issues and how he resolved the problem. Being a woman my dogs were acting protective of me, he was very professional and made me comfortable as we joked about their behavior. He also offered to come right back if there was any kind of issue, as he would be in the area most of the day. I can't thank him enough for being super patient while explaining his diagnosis of the issues and immediately fixing them! I wish all techs were as wonderful and efficient as Miguel! Highly recommend! And appreciated his ability to quickly fix the problem and patience and time throughout the visit! THANK YOU Miguel!

Service has just been reputed for next week. CLOVIS arrived…read moreearly on Friday after his first visit on Monday and he ordered the parts. He was efficient and did the job in only two hours repairing my washer so it no longer leaks water out front door; repaired my dryer so it gets hot to dry clothes. I highly recommend Doctor Appliance. (Samsung upright washer and dryer).

Dan did an excellent job on our dryer today. Good craftsmanship and wonderful customer service. Our…read moreLG dryer is 20 years old and Hyssong has it running like new. Dan even had the exact part we needed on his truck. Very happy with the quality of the service, the people, and the value.

We have only the absolute best to say about this wonderful organization and their expertise and…read moreprofessionalism. Amazing people...the kind of people that make doing business with them a true pleasure!! Competent, kind, caring and reasonable. We would recommend them 100% for any appliance needs or repairs!!

I wouldn't recommend this place anyone. They are extremely unprofessional. While at my home the…read morerepairman, Mr. Bill, made extremely inappropriate comments about ice. He laughed and joked about reporting someone to ice and was influencing them to file an anonymous ice report, he stated that's what he would do. This made me extremely uncomfortable and nervous I told him to leave my home. All he had to say was "I'm sorry for hurting your feelings." When reporting to management they tried to make excuses for his egregious remarks instead of apologizing. Stay away!

Their website states "We stand behind our workmanship with a 1-year Parts and Labor warranty for…read moreresidential services and a 30-day Parts and Labor Promise for commercial services. If your service was not done right, we promise to make it right." Paid over $700 for service to our refrigerator. Problem has surfaced again with the exact same issues. Called to have them come back out and was told it will be another $129 fee for a diagnostic fee I paid the first time. Asked why if there is a 1 year warranty and was told it is actually only 90 days. Also was told if they did the repair that would be applied to the bill which it never was the first time out. Much better options available for my money.

My dryer started squeeching after using it for 6 years.I called around and Mike's appliances were…read moreby far the most-reasonably priced. I decided to hire them based on the reviews. Luther (trainee) came along with Paul to fix the issue. They took out the whole dryer to diagnose the issue and turned out the pulley only had to be replaced. Paul told me that the other parts did not need to be replaced after me wanting to replace it. So he saved me money as well. Highly recommend them!

Highly recommend it they come to my house on time And the…read moreservice was great . Thank you

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

Good service, but the process felt impersonal and the tipping prompt was off-putting…read moreI recently used Andy Duck Repair and overall I appreciate the service they offer. I'm giving it a bit of time to make sure the repair holds, but so far things seem fine. That said, I do have two concerns: Everything was done via text. The booking, estimate, and payment were all handled by text message. While that's certainly convenient, it also made the whole experience feel a bit impersonal. I'm not old, but I still value some human contact and connection with the company I'm hiring. The tipping prompt felt inappropriate. When I went to pay the invoice, there was an option to add a tip for the repair tech on top of the quoted price. I really dislike this practice. Restaurant servers depend on tips as part of their income; repair technicians should be paid an adequate salary by the company, without the customer being nudged to subsidize their pay. In short, I appreciate that Andy Duck Repair addressed the issue, but I hope they'll reconsider how they handle customer interaction and tipping in the future.

I was at a loss as to who to turn to when my Maytag washer- only 1 1/2 years old - stopped working…read more So I went to YELP, which I have turned to many times before and have always been satisfied. I reached out to B&B Appliance. They reached back out to me within 5 minutes and asked when I would like them to come. They were upfront about the cost for coming and when I said tomorrow, I was shocked to get a reply saying no problem. They said between 8:30-9 am and they arrived within that window. It took them no time to find the problem. They had to order the part and said it should be in by Thursday, and they would call that morning (today) with an ETA. True to their word a call came in early, and we were told between 11-1. Once again, they came in the time quoted. They talked with my husband for a while and discussed the type of issue we were having, saying it was not the first time they had to replace that same part in a Maytag. My husband was very satisfied with them. Rest assured if we have any future appliance problems, they will be the people we call. If you want a reliable company, who says what they are doing and takes the time to explain what happened, then call them! My husband and I are both very satisfied with the service we received. THANK YOU, B&B! Great work and Great job.

I can never figure out why a business providing a service does not return calls from people needing…read moretheir help. Is business that good? But, I'm kind of glad it took three calls before I reached someone at B&B Appliance Repair. It wasn't an emergency, but had it been, they would have been out there the next morning. Instead, the owner coordinated with my tenant, and the stove was fixed in a timely manner. The bill was sent via text to me which allowed me to stay home and tend to other matters instead of driving 60 miles to Winchester. I own a duplex which means I have double the number of appliances. I know who to call next time one needs repairing. And I'll bet anything, I'll have to call just one time.

Wasn't a large selection when we happened to go recently looking for a refrigerator. I will say…read morethough, the owner was very attentive and said he would look to acquire whatever it is that we need. It just might take a week or so. Didn't really buy from them since we needed something immediately. I would say call first to make sure they have what you need.

I been dealing with business for more then 15 yrs or so. Very professional. I had bought a…read moreApartment size freezer that has a dent in the front over 13 years ago. And it's still working today. I want to buy used appliances then new

Our Sub-Zero refrigerator died between Christmas and New Year's Eve. Sub-Zero customer service…read morereferred us to Brian Handy, who made a house call after hours to fix the problem the same afternoon. He was super professional and very skilled in servicing high-end appliances. He replaced the motherboard and checked the compressors and coils. Our fridge was up and running in no time at all. He also did a quick check on our Wolf gas cooktop, double ovens, and Cove dishwasher, clearing error codes etc. We would call on his services in the future without hesitation.

Handy Appliance is experienced, knowledgable, problem solver and prompt. He works with care and…read morepassion. He is very pleasant and polite. His quality of work is excellent. His charges are reasonable. We have European appliances, microwave oven, oven, warmer and dishwasher, refrigerator, freezer. We don't trust anyone else to touch them but Handy Appliance. We've been lucky to know him. Instead of five stars I would give him one hundred stars. Notice: I live in Rockville MD and not in CA! I tried many times to edit my address in Yelp but it keeps showing CA as my address.

Beware - this isn't a repair shop, it's a front company that takes a fee to connect potential…read moreclients to contractors, but they aren't up front about that. The local tech I wound up with was fine, but I had to call for a follow-up when the problem came back, and this group's involvement just created a huge hassle for no reason. They were basically telling the tech I was angry with him, and they weren't telling me anything. All I wanted was to know roughly when I might expect someone to come out, and more than 24 hours later, not only was I still not getting that basic bit of information, they were putting me on "hold" immediately and then hanging up. Turns out, I could have just called the original tech directly. Calling this group was a total waste of time and they created a huge amount of drama for no reason. They could have just suggested I call the tech instead of them, and he'd have been able to let me know he was booked for that day and the next, and everything would have been fine. There's really no reason to call this place at all. Just ask around among friends, family, and neighbors for recommendations and call a repair contractor directly. This is just a middleman that adds expense and problems.

When I called them for service they informed me that there was a $100 diagnostic fee. I asked them…read moreif the fee was applied towards the work that would be done if we proceeded with the repairs. They said it would be. I repeated this one the phone when explaining to my husband, while on the call with them. We were then charged for both the diagnostic fee and the labor and parts. The diagnostic fee was NOT applied towards the parts and labor. I called them to clarify and they said "it's included" in the cost. The person did not have the verbal capacity to understand what "applying the diagnostic fee" meant. When I explained they needed to clarify this in the future for other customers I was told to "find another company next time". Avoid at all costs, their communication and service are terrible.

Ok folks, we found a winner here. Let me tell you, we have tried to find a place that even will…read morelook at out built in refrigerator, but alas, there was no one who would attempt much less respond. This ma and pa place is excellent. John came, looked, ordered parts, came and fixed it. His spouse Kimberly, who answered the phone initially, already basically troubled shot what the problem would be. She was right, and John fixed it without fuss. They are my go to and I forwarded their name to our realtor who always needs good a good list of folks. Again, what a complete and pleasant surprise. John was great without our deaf dog. Not his job to handle, but he was very patient. Sterling Appliance forwarded their name to us. By the way, Sterling Appliance could not fix built in refrigerators. How odd, but at least they did provide Top Notch, so I am very thankful. I don't promote anyone who doesn't care about their work ethic, but they are great.

We originally reached out to Sterling Appliance, who referred us to Top Notch because they were…read morefully booked for several weeks. Our LG washing machine had been stalling out with an error code indicating an issue that was likely a failing vibration sensor, this would leave our clothes partially washed and sopping wet. John from Top Notch came to our house, observed the washer failing to complete a cycle multiple times with the same error code and listened to our concerns. After leaving to research the problem he left a voice mail later that day saying that he had consulted a colleague and suggested that we were just loading it incorrectly, he then described in detail how to properly load a washing machine. For context, we had been using this washer for three years without issue before it suddenly started failing mid-cycle, we are also both in our mid/late thirties so we have some experience doing our own laundry. We decided to go back to Sterling Appliance who believed us when we said there was a problem and they replaced the board with the sensor. Unsurprisingly actually performing the repair was more effective than gaslighting us about it and the washer is back to normal