This is for the techs in the ski shop. Great people and great service. They were so helpful with my daughter's skis today, going above and beyond. I would say in general the people that work here make the whole vibe a great place to spend the day. From the people in the parking lot, to the ticket window, to the restaurant, and the lifts, all of them made for a great experience today. Kudos. read more

We wern't there for skiing or tubing, we were there for food. We saw the sign for pies, ice cream, and cocktails as we parked for an epic bike ride through the Donner Tunnels We rode the donner tunnels bike trail, and were starving, so we stopped in. Not sure if there was a handicap entrance, but I would have appreciated that. I stiffen up pretty quickly after a ride, so the climb up the two sets of stairs was excruciating. The pain was worth it. I had a great Western Burger, and my friend enjoyed the Crispy Chicken Cobb Salad Dogs are not allowed inside. Not even well behaved service dogs?! We sat on the deck. Multiple untrained dogs on the deck. Yes your dogs are cute, but watch them! And your kids! They should be AT YOUR TABLE. One adorable frenchie kept running inside every time the door opened. Are there no leash laws in California? Our well trained service dog was rolling her eyes, at all the crazy behavior. Pretty sure the cocktails made the climb down to the parking lot much more enjoyable. Thank you! read more

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If you're only looking for a tubing place, I would skip this one and go 3 miles up the road to Sugar Rush Tubing. Customer service was great but it wasn't what I expected after the high price tag. read more

I used to stop at Sugar Bowl but just drive further a bit you hit Donner Ski Ranch.OMG! The local there were so right about the foods here are amazing. You will be surprised that they have a bit of Korean here. They also serves Thai food on Friday as well. Everyone in my group loved Sweet potato fries. They cooked it so perfect. The staffs were so friendly and helpful. Definitely, we will be back for sure. read more

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The Donner Ski Ranch is great for the little kid and beginner ski to learn and practice ski with reasonable price. This complaint is not for the ski resort but ONLY regarding two Mexican female staff members who came in around 2:30 PM during lunch. One was dressed in black with a "Danoor Ski Ranch" tag, and the other was wearing a blue Donner suit. They entered the room and opened the windows -- more than halfway -- without asking the people present whether it was okay. It was about 30°F outside, and the tables near the window quickly became very cold and windy. I told them that we felt pretty cold with all jacket and hat , and they did close the window somewhat, but mentioned that they felt it was hot and crowded. I suggested that if they preferred cooler air, there was plenty of seating available outside and downstairs. However, they insisted that they work there and are in charge of the room, and that they decide whether the windows should be open or closed. I felt this situation could have been handled more respectfully by asking occupants before making changes that affected people sit nearby the window comfort. read more

Came here since I have not been here in 20 years and my kids are beginners. Not much has changed. It's a smaller resort and parking was limited if you arrived late. They still use the old school lift tickets where you stick them on a wire hanger. Staff were great and super helpful with beginners (slowing down lifts and helping them up when they fall). While I am sure their overhead costs are not cheap, they could use some updating. For the women's restroom near the rental and lift ticket sales area, only one stall out of the 3 was functioning. I ended up with rust on my mittens and new ski jacket from their lifts. Their beginner runs are a tad steep for green runs and my beginner kids had a difficult time navigating them. Getting off the lifts can be challenging for beginners, as they are steeper too. Some areas where snow did not cover rocks or water should be marked with flags to warn skiers and riders of the hazard. read more

Unfortunately, my experience at this ski resort was completely ruined by an employee named Amelia, who I believe may be a manager. Her lack of customer service skills was shocking. She was incredibly rude, dismissive, and came across as extremely stuck up from the moment we interacted. Instead of being helpful or professional, her attitude made the situation worse and left me feeling super uncomfortable and very unwelcomed. For someone in a customer-facing role, especially possibly in management??? her people skills were absolutely unacceptable. Because of this interaction alone, I will never be returning to this resort. It's disappointing when one person's behavior can completely ruin what should have been an enjoyable experience especially for how expensive it is. All other staff were very sweet and kind. Amelia was the worst!! read more

My review is for the one-hour ski lesson my four year old son had on 12/30/25. We booked online, but the only available time was 3 PM. We wanted to reschedule to an earlier time, so we inquired with someone at the reservation desk. They were very accommodating and rescheduled our time. The lesson itself was great. Martina was our instructor. She was friendly and patient. My son had fun, but got tired towards the end of the hour; we ended the lesson 10 min early. Donner is a smaller resort, and the area where lessons are given did get crowded. I think the instructors are great at directing traffic and keeping everyone safe. On another note, I did notice an instructor working with two young kids on the bunny hill. It was very apparent the kids should not have been on the bunny hill yet; there is a small hill with a carpet for beginner lessons, see the video. If you're reading this review and are considering a lesson, please place your children or yourself in the appropriate experience level. It was painful to see the instructor struggling with two kids. I hope they made it down the hill. read more

Great instructors! Perfect place to learn how to ski. Nice slopes and not very crowded

Chelsea is amazing!!!! 10 gold stars!!! Best pina coladas made fresh for us!!! She is the best!!

Perfect place or go tubing! Kids had a blast and it was only $39/2 hours! Plus is they have a magic carpet so the kids won't get so exhausted waking up with their tubes. We went early when they open at 10am, and there wasn't too many people on the slope. Once it was closer to about 11am there were way more and kids and adults everywhere. We had to try to dodge them at the of the bottom of the slope, as we went down at a high speed. And we did end up bumper tube into some kids. The cafeteria had really your average cafe foods. Their 1 slice of cheese pizza (good size for 2 kids), $8 cheeseburger $16, mozzarella sticks $10, and large fries $7. They had an assortment of drinks, foods, soups, desserts, snacks and candies. We plan to come back to visit and ski/snowboard next time. Workers were very friendly and happy to help! read more

Donner Ski Ranch - Slope area - Ski Resorts Near Me - Norden, California

Took the family here for some snow tubing. It was crowded when we first arrived so we had to wait for the next time slot to purchase the 2-hr ticket. Once we had it, it was GO GO GO. Unfortunately everyone including the staff had the same mentality because people started bumping into each other at the bottom of the slope. While the snow tubing area is great due to its location and cost, there should be better management at the top of the slope so people aren't bumping into each other at the bottom. They did start regulating towards the end of our 2-hr slot; I think they had a personnel shift change, so the issue seems to be untrained staff. As my daughter and I were coming down from the runaway ramp at the bottom, the couple on the slope next to us was flying down and the lady and I ended up bumping back to back with our heads knocking at each other. Neither of us passed out and we continued to check on each other the next 2hrs. Adrenaline (and high elevation) was running so I didn't think much of the headache and nausea that started coming on. After leaving the resort, I felt the bruise on the back of my head and the pain started trickling down my neck and shoulders. Went to get checked out at the hospital and it turned out I had a concussion. Took a while to heal. read more

The slopes and tubing are good but the inside is extremely dirty and disgusting with garbage everywhere, the bathroom is so gross

The mountain and ski slopes are great. They have a lot of different runs for all skill levels. The downside is the lodge is extremely outdated. They are not equipped to handle large groups of people. They still do not do electronic ticketing so the ticket lines take a very long time. If you are renting equipment this also takes a very long time. We went during New Year's week, so there were more people than normal I'm sure. However, they could upgrade their facilities to make the experience better for everyone. Their restaurant in the lodge is also not great. So, I would recommend bringing lunch if you can. read more

Overall I had a good time and good memories with my family. But there are several things to improve upon: * They need to pave their whole parking lot. My car got stuck for a while before we were able to push it out. Staff did not offer help. * There's a shortage of tubes. * Not enough snow tubing lanes. If I pay $39 for two hours I should be able to go right up and down without lines. * The cafeteria wasn't very clean. Next time I'll look for a different tubing place. read more

I've been to the Donner Ski Ranch a few times now, just not for skiing (I've never been skiing). The first time I came here was on a disc golf date. We came to the main building to sign in (although I don't really remember the details, as my date took care of that part). The disc golf course was beautiful. The redwood trees offered lots of privacy, and I remember there being lots of purple thistle in bloom. It was late summer or early fall, so, even though the course took us all the way to the tops of the ski lifts, we didn't see any snow (although I think we did see a sprig or two of snow plant). After wandering around the course for a few hours or so, we stopped back by the Donner Ski Ranch restaurant to rest and have some snacks. During disc golf season, the patio is very popular with disc golfers. I remember my date stopping to say hi and chat with several of his friends who were eating on the patio. Several weeks ago, I came back by myself, in the middle of a hike all over town. I had hiked from the PCT trailhead to the old railroad tunnels, all around the tunnels, and then across the road to the ski ranch, so far. (I was just getting started.) As I sat in the little "Hiker Lounge" in the back of the ski lodge, I thought about how Cheryl Strayed, the author of Wild (one of my favorite books) stopped by the ski ranch during her PCT hike. The ski ranch is a nice place to rest, get out of the sun, use the facilities, and grab a bite to eat. For thru-hikers, this is a must-stop, because they have a really good hiker box. Plus, there aren't many other choices-- I think there is only one other restaurant on the summit, and they are much smaller, and are open for very limited hours. There's a very good chance I'll stop by again next time I'm around. read more

The woman maybe in late 50s-60s was incredibly rude, sexist, and downright hateful to me for absolutely no reason. I am always polite and respectful to servers and bar tenders, but when someone comes at me in a rude and hateful manner, the natural human response is to be thrown off. This godzilla lady was the rudest woman I have EVER come across. PCT hikers are offered a free beer if they show their permits. After waiting at the bar for a few minutes, as this woman purposely ignores me while speaking to other guests beside me, she finally asks "what do you want?" I politely say, "may I get an old fashioned or a beer"...the lady cuts me off abruptly and says "I need your ID and your permit". Now, I had just been told by a young male hiker, that she will probably just look at a phone copy, as I didn't know about the permit. I politely respond, "Okay here is my ID, and just let me pull up my permit on my phone." She immediately responds "Do you not have a hard copy?" (Very rudely and abruptly, not even remotely kind, AT ALL.) Her tone and energy is absolutely atrocious. I, very confused and taken aback by her tone, respond that, "I do, it's just in my backpack". She says, "Yeah, I'm gonna need to see the hard copy." Now at this point, I feel singled out and I question why she allowed my fellow hiker to show his phone...she denies it, tells me it's against the rules. She also interrupts me so I can barely even question her or get a word in. Very dismissive. She has the audacity to ask "DO YOU WANT ME TO LOSE MY JOB? DO YOU WANT ME TO BE FIRED?" Well, well lady....at this point, sure, that would be fantastic. (Didn't say that.) I tell her "alright, I'll go grab it"...except, she is STILL holding my ID. Even as she spoke to me so rudely to go outside and dig through my backpack, she is not handing me back my ID. So, I reach over and lightly pluck it from her grasp, put it back in my wallet, and then go grab my paper permit. When I get back, she ignores me another couple minutes, while I wait patiently. Then, I hand her my permit. Next, she actually begins to aggressively WAVE MY HIKING PERMIT around, while she says "You are about to find out what happens when you are rude to a server. You very rudely snatched your ID right out of my hand. That was very rude. I don't have to serve you, and I will not serve you." I am just speechless and laugh a little...like what? Is this lady serious? I am mostly concerned she is about to rip my permit to shreds, but thankfully she hands it back to me. All I say is that I very lightly took it back...to which she disagrees. Idk why she wanted to hang onto it for so long. Maybe admiring my awesome photo and wishing she had such a nice ID too? Idk, but she sure was staring at it for way too long, while being an absolute you-know-what, to someone who just hiked almost 1200 miles, and just wanted a nice free beer. Oh, and then she allowed another attractive young man to just show his permit from his phone. I was literally sitting with these guys. They gave me some of their beer and I had exactly what I needed. Lady, I don't care if you get fired or not. You are not even worth my time. I just want people to be aware of the service they may experience if they go here. read more

Pros: - Fun place to go tubing with a single slope which is great for small kids and families. - $35 for 2 hours, more than enough time and helps parent time-box the outing - Staff was great at helping the younger kids so parents can just look or leave and come back Cons: - Buying the ticket is quite the journey. You needed to go into the main lodge which can be hard to find (Its below the restaurant). - Middle of nowhere on top of a summit so not a lot of food options nearby so you're pretty much stuck eating at their restaurant - There's only 1 slope, would've been better to have more to keep kids interested Overall, Kids had a great time and it was a very straight forward experience. Would recommend and come back! read more

Stopped in after leaf peeping, ordered a bowl of chili and Reuben Sandwich. Delicious! Followed by their homemade apple pie. Doesn't have to be ski season to enjoy their food. read more

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Their tagline is something like family, affordable, fun and I definitely agree! We went last week before any substantial snow, so only one lift and slop were open, which was fine with me because this was my first time snowboarding. My experience with the rentals could have gone better. It kinda felt like the person fitting me didn't know what they were doing and was constantly asking for approval from others to see if what they were doing was correct. Being my first time snowboarding, this was a little concerning because I was putting my full trust in them lol. Overall though, because there was little snow, it was not very crowded, so I didn't feel like I was getting in people's way and the staff were very helpful on the lifts and slopes when I was falling every 3 seconds. I would def go again because the rentals were pretty inexpensive and the staff were very supportive. I would bring my own food though lol. read more

Free & easy parking, fast lines for lift tickets & rentals. Staff was super friendly & helpful. 11/10 - will be back. You can't beat it for the price. Highly recommend!! read more

For young families with beginners, Donner Ski Ranch is the best in Tahoe. Skip the insane costs and crowds of Pallisades and Sugar Bowl. Perfect for beginners to intermediate skiers. Parking lot is ski on/ski-off. The staff is friendly. The rental shop is fast. The Old 40 Bar and Grill has the burgers and beer you want plus all the foods the kids love. I can't imagine why people ever take kids anywhere else to learn. read more

The ONLY privately owned ski resort in the Tahoe region is the Donner Ski Ranch The ONLY ski resort which offers day lift passes in the mid 2 digit range (my ticket was $79) The ONLY ski resort that offers HOME BAKED pies; a definite must try or must buy if you are in the area and not a skier! The ONLY ski resort who's bar has adult craft beverages in the $5-$6 range Okay here are some tips and must knows 1) get there early so parking can be found almost directly in front of the ticket booth 2) rent your equipment from the Truckee area or, bring your own. Their rental equipment inventory is pretty slim. I think they have the equipment ready for those who are taking lessons 3) and on that lesson note, they have a great package for lesson/lift pass/equipment. 4) They serve Starbucks coffee ($4.50 per cup/medium) 5) They say opening time is 9 am; but if you are there early and the runs have been groomed, you may be able to start your skiing/boarding earlier, like 8:30 6) Their tubing area is great if you have youngsters but its opening is dependent on the snow coverage. 45 minutes from Reno, 1.5 hours from Sacramento. Make it a weekend outing rather than a day trip.... read more

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Absolutely such a BANG for your BUCK! Had 4 kids and an adult and even the rentals are cheap. Such a great family spot. For beginners to intermediate but even more advanced skiers and snowboarders would have fun on the trails. The drive is beautiful but would be sort of scary if the snow was on the ground so beware of that. Everyone was super friendly and it's just an old school great place all around for family fun! My kids loved it. And for the price, don't miss it! read more

5 year old loved skiing here- rented skis and magic carpet ticket for him to learn for the first time, then upgraded the difference for the half day afternoon pass for the green runs off chairlift 6 and 4. Great family day. Friendly staff, not too crowded on a weekday after a major holiday, and had great snow after a small storm. Not too cold with good sun for most the day. Affordable prices for beginners and families that don't need a big mountain for expert runs. Will be back with kids again, and to teach them both skiing and snowboarding! Only improvement would be service at the bar. read more

I would say 4+ stars. Lots of things to like about this place: - Not located too far from the larger, seemingly more popular parks/ resorts. This was about a 20-30 minute drive from where we were staying in North Lake Tahoe (Tahoe Vista). - A very chill vibe and the place wasn't too crowded. As a note, we drove past a prominent resort and the freeway exit to Another prominent resort/village and the lines were nuts. - The prices were very reasonable for a full or half day being less than $100. A small down side is that there aren't as many routes and the park is smaller, but if you want a relaxing day or you are with some beginners, this place is pretty perfect. - If you have little ones or you don't want to board or ski, they have a tube area where you can go down a small hill with a magic carpet to get up said hill. - The cafeteria is a nice cozy place where you can keep an eye out for people coming down the mountain and it serves delicious homemade pies and has your essentials such as burgers, fries, other fried bar food, coffee, and beer. - The folks that work here were helpful and friendly. Next time I'm in Tahoe, I may actually prefer this place to get my balance and feel back because it's been way too long since I last went boarding. I'm definitely a fan. read more

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I loved this place and would recommend it to families with small children. It was a bit crowded for my liking but I'm sure the children there were enjoying themselves. read more

Ski resorts practice extortion these days. Just two years ago, Donner Ski Ranch charged 40 for their old school days. Now, it's 70. 15 years ago, Boreal charged 20 for a day pass. Now, it's over 100. In the late 2000's, Homewood charged 40 (now, I'm sure it's 140). In the 90's, Donner actually had two dollar days on some weekdays. That's a %3500 inflation rate. Absurd. Especially when you consider the overall inflation rate which isn't anywhere near that high. Less than 20 years ago (in my 20s), I could ski late in the season at squaw/palisades for $30. Skiing and snowboarding is becoming an activity for rich people, only; if you're poor, disadvantaged, or underprivileged you CANNOT ski or snowboard anymore. It's a shame because these resorts have a monopoly on one of the most fun activities on the planet: you can't ski or board unless you go to a resort (and because they have a monopoly, they also ALL have a duty to ensure that everyone is able to enjoy their activity). Make it accessible to everyone. Shame on all of you. Donner is the cheapest resort in the Tahoe area and it's still extortion. Sadly, my skis are going to be hung up, soon. Even if I had the kind of money necessary, it would go against my conscience and principles to give that much money to greedy resort owners. It's no longer a family friendly activity - it's for the rich. How much talent will never be discovered because a poor kid who could win a gold medal in the Olympics will never be able to afford a single day ticket? Businesses should NOT charge as much as they can get away with. You charge a reasonable price and rely on volume for money. If people aren't coming to your resort, the answer isn't to raise prices; you lower them so people come back. Fiscal insanity is the reason for raising prices on that situation, not the laws of economics. People have to drive a few hours to get to your resort, which is 1-2 tanks of gas plus food on way back and/or the way up. For those willing to make the trip, they shouldn't have to give their right arm to get access to the mountain. There's no common sense, no sanity, no reasonableness in the pricing anymore. (I get that resorts are pushing ppl towards season tickets, but for those who don't have the time to go 10 times a year, skiing is no longer an affordable activity - and season tickets are never affordable - they're the option for the avid fan). For the parents of a middle class or poor family of 5 who simply want to let their three kids experience the snow for the first time without spending $2500 for season tickets for all of them, or spend $800 for the day (or more - rentals and lessons for 5), they are completely out of luck. On planet Earth, there is no longer an affordable way to ski or snowboard. Sincerely, to all resorts and resort owners: get over yourselves and your product. RIP Let your voices be heard. I know there are others who feel the same way. Boycott and speak out (to all the resorts). Write reviews on other resorts. PS for an example of non-inflation, look at video games and certain food items. $40 was the price for a new game in the 90's. In 2024, a new game for a much better system is still around 40, sometimes 50. And for perspective: I can kayak for free - I just need a padlock to lock up my boat when I'm done, and the money for an uber to take me back to my car. Kayaking is actually MORE fun than skiing because it's warm out, and there's no waiting in lines once you start. read more

Good place to go for rookies and kids prices are cheap. Food is nothing special but experience. They have a full bar with is a +. The parking lot can get crazy do go early. They have outdoor picnic tables great place to people watch lots of cool crashes. read more

Trying to charge $39 for 1 and 2 yr olds to go down a tube but an ADDITIONAL 80 for the parent who HAS To ride with them! What a joke!! There was only 30mins left and they were still trying to charge us 160 for infants to ride down! Ripping people off who have kids is disgusting! No place charges under 2yr olds. Don't waste your money for a pathetic hill that is NOT FAMILY FRIENDLY, nor affordable. read more

Donner Ski Ranch - Tubing - Ski Resorts Near Me - Norden, California

Donner Ski Ranch is great if you want an easy place to come ski. Its great for beginners and for families. Parking is located right in front of the lodge and purchasing lift tickets and rentals are easy. Donner Ski Ranch is smaller than the nearby resorts and the amenities are outdated but everything you need is there for a very reasonable price. The staff is great and are very friendly. read more

We stopped by for a quick lunch! Food was delicious. Customer service was okay, there was a miscommunication with our order. Tables weren't clean. Overall what made up for what was going on was the philly cheesesteak which was really good. read more

Donner Ski Ranch - Philly cheesesteak - Ski Resorts Near Me - Norden, California

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We are reviewing this in two categories, the ski area itself and customer service. We're giving 5 stars on the ski area. The ski area itself is wonderful and truly as they say, "bigger than you think" especially when the backside is open. There are so many runs and they vary a lot, have their own "personalities". There are fun little nooks and crannies, side trails. You can ski the whole mountain and never get bored including challenging runs. In reading other reviews, people are, I'm sorry, just stupid. This is one of the first little resorts in the west, and it's old. It doesn't pass itself off as anything but this. Everything is old. The facilities are old. The wood is old and rustic. Nothing has been remodeled probably because they are historic landmarks and cannot just go in and destroy everything. There is nothing pretentious about this place. It's as basic as it gets. Nothing fancy. You can't compare it to Palisades or even Sugar Bowl. It's owned by a married couple. Get it? Not a corporation, a COUPLE. How can they compete with Vail Corporation? So there are no big events, frills, etc. Regarding customer service, if we could give separate stars, it would be like 2, maybe 3. The vibe is just kind of weird. Not the friendliest and 'smiliest' folks, and sometimes they can be pretty gruff. The feeling sometimes is they're kind of burned out on the whole scene. We had a hard time in the bar just getting a beer when the younger bartender that seemed to have an attitude basically ignored us but when his buddies came it, he had no problem serving them. We left. In summary if you do go to Donner, go there to ski an incredible little ski area that offers so much but after this, temper your expectations or go over to Sugar Bowl for a better, friendlier apres ski vibe. read more

We had a great time at Donner Ski Ranch! I have three kids, 9, 6 and 4. Things we loved: 1) you don't need to (can't actually) purchase a lift ticket in advance. This is great because even on big ski days if you get there early you will get a parking spot and a ticket. 2) parking is very close to the lift which makes carrying gear easy and also easy to get back to the car if a kid needs a nap or a meal 3) there are LOTS of green trails for beginners, making it an ideal choice for kids 4) prices are VERY reasonable. 5) no lines at the lifts even on the busiest days! 6) There seem to be a lot of trails so as the kids get older and more advanced we probably still won't get bored. We will definitely be back!!!! read more

It's delicious here! Definitely try the berry or apple pie! I want to come back here in the winter when there will be a lot of people snowboarding and eating read more

Very disappointed in Donner Ski Ranch today. Had previously enjoyed our visits here and have taken multiple lessons in the past however today with the storms they are refusing to refund or credit $500 worth of lessons for 4 kids from two families when we literally can not get there. Coming from Truckee, Donner pass road is closed and I-80 is closed as well. We tried for 1.5 hours to get there but were turned away at the i-80 exit. Will need to be finding a new place for our families to go. read more

Great little resort. I had fun time. Went on a Tuesday so tickets were 59$ which was great. Only half the resort was open but still plenty of runs. Great for a beginner. Lots of greens and wide open blue runs. Parking was a little tough. Got there at 9am and the little front lot was full. I couldn't imagine what it would be like on a busy day. Overall good place to get some practice for cheap. read more

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Wow! If you are looking for low key, great for beginners--this is your place. Went on a old times day so the price was amazing. Party of 6 skied WITH rentals for under $500!!' Rental really easy, super efficient. Tons of greens, especially on the front of the mountain. We skied all day, did every green and eventually some blues. Not crowded. Loved the vibe. Great lunch, reasonably priced as ski resorts go. Tasty chili, brownies and pie. After skiing from open to close, great bar and better patio. They even opened the store for us to get some souvenirs! Great place. If you are looking for chill, this is your place!! Highly recommend! read more

Sweet little resort that was a ton of fun with a ton of powder. Because it was snowing the whole time, the three beginner/lower-intermediate runs were perfect for our sons. The lift line workers were super friendly and helpful, slowing lift down, even sweeping snow that had collected on our boots! The pie was delicious as other posters have mentioned -- a huge slice (for $10). There was never much of a wait, so we'd had our fill by 1:30 pm. But since the prices are reasonable, we felt like we'd made the most of it. read more

Horrible customer service from the staff. Had to ask for a menu from the bar after 15 minutes of just waiting. The food came out really late which it had been sitting for a while because it was cold. My brother in law had to send back to the kitchen which they microwaved. The avocado toast was not good it had browning. I had to doctor myself with salt and pepper to make it decent. The waitress was really annoyed with having to serve us. It wasn't personal, their were 3 other families also getting attitude from her. Finally a man with a Marshall star on his shirt came over to help clean the table but we weren't done with the food yet. My mother in law had to ask him to please stop touching our food as we were still gathering our coffees and leftover food. He seemed very offended and If looks could kill....very arrogant and snooty man. Basically if you're not white don't come here. I saw them be rude to Asian family and to two different Latin/Hispanic families. But if you're white you'll be given decent service. In terms of the tubing experience the wait time is like 15 minutes to go up and come down each time. The family had fun either way but overall this place has room for growth for sure hopefully if family owned they can collectively decide to be more open to other cultures. read more