Okay, the work has not started yet. Will give done right 3 stars to begin. The company tout the project management practices with the phasing. Yet, the project manager or the lead does not use it to communicate. looking at previous reviews, communication seemed to be a big issue between the project managers and the customer; that is absolutely correct. Project managers do not respond to call or email. I needed to update scope of work and the initial projects manager did not respond for two weeks. It time over 1.5 month to get the scope narrowed and get a contract sign. The pre-work survey or phase 4 is nothing but second chance for the company to upsell the project. The first project manager should have notice and discuss all the possible scope. significant increase in project cost Also; had to call and email to find out when the project will start; was told 21st August. 21st August came and went, had to call to see when the project will start; was told; it will start 21st September. I got a text on 11 September stating the work will start week of 14-18 September. Well it is 18 September, got another text stating the work will start early next week...21-25 September. They keep citing previous project and weather delays...well; there had not been much rain or storm in the greater St Louis Area For the past 4 weeks. Additionally, Done Right is the most expensive Landscaping Company in the region and they do not give any discount other than $500 off for project over $15,000. So, we will see when the work start and how well they do.! read more

We could not be more excited to leave positive feedback for Done Right Landscapes. Adam Callison and his team are top shelf in both attitude and performance. In a day and age when everyone rushes to leave a bad review, I wanted to leave my honest feedback. Especially considering how rarely I leave reviews. Nonetheless, due to their outstanding service I am compelled to spend a little bit of time saying thank you and recommending them without hesitation. 1st Contact: When we called Done Right in late December to discuss doing this project they came out quickly to look at the backyard and listen to what we were attempting to have accomplished. We also called two other companies. One never called back and the other quoted this project much higher. Yes, WAY higher for the same scope of work. In other words, APPLES TO APPLES. Proposal: The quoted proposal was for exactly what we asked. In addition, Adam put up with our many phone calls, questions and switching ideas a few times only to end up back where we started. He was great at listening, suggesting and reminding us of budget, etc. Pre-Work (Preparation): To no one's fault weather was awful and did set back the initial startup date back, but Done Right did a great job communicating the delay and keeping us updated. Prior to our startup, we did require approval from our HOA and Done Right Assisted us in getting them what they needed. In addition, during our obtaining required city permits, it was discovered part of our retaining wall project was going to be partially in the utility easement. Not wanting to lose yard space, the Done Right Landscapes team helped navigate a written rental contract from the city for $20 to have the right to put the structure in the easement. This is a big deal for resell, etc. This was all notarized and coordinated by both parties thanks to the Done Right team. The Work: It was a daily joy to watch the Done Right Landscapes team take over our backyard and cul-de-sac. We had concerns about upsetting the neighbors with the mess, dirt, etc. Their team cleaned up the street daily and kept the mess manageable. We received many compliments from our neighbors about how professional the crew appeared and how much they cleaned up. All our neighbors were quite impressed and pleased with our choice in Done Right Landscapes. There were so many days where it rained and I was sure there was no way they would be working. NOPE! They were right out there plugging away in the elements. It was truly impressive. Our crew was led by Jerry Ruiz (The Interpreter and Bad Ass). Jerry greeted us daily, kept us updated, and led the crew. Any time we had a concern or a change, he and his crew never gave long looks or ever had any sign of a temper. Instead, the always said no problem and made the entire process an absolute joy. I have joked with Adam Callison that if I ever started a landscape company (which I never would) I would steal Jerry. HE WAS THAT IMPRESSIVE AND GREAT. At times when the project felt like it was falling behind due to weather, etc. The team would show up with all hands-on deck and get back on schedule. One day we had 2 bobcats and a Mini X all slaying away on our project. In total over 40 truckloads of topsoil were removed from our backyard, 8 tree stumps, and somehow it all came together and the results have the neighbors in awe. Upgrades: We did have a few upgrades mid project like, adding hardscape lighting to the wall (best decision ever), irrigation system upgrade (don't want to water all those new plants), and changes to the actual landscape design and landscaping plants and/or rocks. All of this seamlessly took place quickly without crazy headaches or unneeded tension. Final Thoughts: My wife and I cannot recommend Done Right Landscapes enough. We are missing not having their team around working (but we won't miss the extra expense, ha.) We cannot wait to use them to landscape our front yard and all future projects and year to year maintenance. So many people say landscaping is a waste of money or you never get it all back. We argue they are crazy. We get to enjoy a yard like no others, we can feel the love put into it and it becomes a sanctuary that is the envy of everyone in the subdivision. If it ever came time to sell our house it would no doubt bring a little more and sell much faster. Done Right Landscapes took curb appeal to our backyard! read more

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Once they get you committed the communication stopped for us. The work was fine, dealing with the home office is what was disappointing, trying to do a warranty claim and the process has been going for 2 months with no communication until I reach out for updates, claim is going nowher. read more

Talked to Mark at Done Right Landscaping, he was very knowledgeable and helped me out with my project for my business. Highly recommend. Apple Roofing read more

So disappointed in the follow-up for my landscape projects. The nursery stock, when delivered, was beautiful. The paver patio was installed perfectly, but the follow-up stunk! I had materials replaced in my front and rear yards. In the back they installed 3 tall yews. After a few days 2 of the 3 started leaning. I notified my project manager and salesperson and they asked me to send photos. Also a small plant in the back started coming out of the ground which made me inspect and realize the holes really weren't prepared correctly. Just dug to accomodate the new plant and filled around the sides. That's not how I was told to do it properly years ago. A river rock area in the back was also not contained to the area it was designed to cover and the rock had slid into the yard and adjacent mulch. I notified them on April 12 and finally someone came April 30th. By then there were dead limbs on the yews that they staked. They did not replant the other small plant. And as to the rock issues, "There is nothing on the drawing about any kind of edge getting put in. Even a shovel edge. It is laid according to the drawing you signed." REALLY??? I depended on them to adequetly design the project and paid well for it. On May 1 I send a letter to Adam the owner and no response. As much as I hate to say it, I would avoid this company. read more

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Awesome, knowledgeable people who were great to work with on our patio project! We are extremely happy with the outcome.

Fantastic! Amazing! We just had these guys put in a large retaining wall project in our back yard. Very professional organization. The crew was amazing not only with the craftsmanship and quality, but they were super nice and did an amazing job cleaning up every day and after completion. I can't say enough nice words. I would highly recommend this organization to everyone and will use them again when the need arises. Additionally, Steve the salesperson and Adam the project manager were great to work with as well. read more

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We are so thrilled that we chose Done Right landscaping to completely transform our front yard into a vibrant and welcoming space as we get ready to list our house for sale. Bruce was able to come and provide an estimate within 10 minutes of our phone call and execute his design plan the next day. Throughout the day, he was continuously checking in with his team and making sure the vision he had for our space was nothing short of a masterpiece. We are beyond thrilled with their hard work, dedication, and punctuality, and will definitely be using their team again. read more

I was having problem with water run off making a "river" in the back yard. Done Right came and graded the area and laid sod. it looks great. They also designed a patio under the deck and I'm so pleased with their work. Jose, Carlos, and Jordon were the best. They wasted no time! Such hard workers! read more

Done Right Landscapes has been our go to landscaper since 2018. The workers are always friendly and show up which we ALL know is so frustrating these days. read more

I rarely post reviews of any kind, but this company Done Right Landscaping deserves more than a 5-star review. The entire team is so easy to work with, probably because they actually like their customers! Let me start by saying I LIVE in Chicago and had them do a job for me in Chesterfield MO...do you know how hard that is?...but they made it seem so easy. So let me tell you how amazing these people are, Tyler, whom I probably called no less than twice a day, always answered my calls in a timely manner. Told me it was no problem to install the steps I wanted within the time frame I wanted AND he sent photos!...because remember, I don't live in town. Can you find nicer people? I called several places, Big Name places, before choosing "Done Right Landscaping," no one would help me. Always remember people, Bigger isn't better. Done Right might not be the biggest company out there but they are definitely the best!! read more

I look forward to seeing Yard Signs/Vehicles that showcase Done Right Landscapes knowing that I will be seeing amazing yards and retaining walls! Wow! Great work and great folks to work with! read more

During a very difficult weather situation Done Right did very well. We did need to ask them to come back to finish the cleanup of areas they missed. read more

I didn't need a lot of work done to refresh our landscaping. Adam came out and I asked him to do what he could for about $3000. He told me they were the most expensive of the companies in St. Charles, but that he would give us an estimate. He said he would take some measurements and get a bid to me that afternoon. He did not take the measurements. As soon I went inside, he left. I never heard another word from him. So, I guess they don't really want small jobs. I did, however, think it was extremely unprofessional to tell me he would give me a bid and then just turned around and left. I even wrote an email to the company and I heard NOTHING from them either. read more

If coming out to bid my project and never returning a bid to me is done right then I guess you guys done right but that's the only way anything was right about the work from your comapny read more

We Had an excellent experience with Done Right Landscapes. We had a pool built at the end of last year, and Done Right came in and gave us the most beautiful landscape surrounding our pool!! We are thrilled to have worked with Done Right! The crew was friendly, considerate, everyone was hard working! Even the owner came to work! We could not have been happier!! Thank you Done Right Landscapes read more

Done Right Landscapes is "top notch" in dealing with both drainage and landscaping. I've had significant water drainage issues in my backyard pool area for years and I've tried small things to correct it to no avail. Adam came out and gave an honest opinion as to what it was going to take to fix the issue once and for all. He also gave options for smaller jobs that would improve, but not correct the issue. Adam prepared a comprehensive and timely quote and the quote is the final number. Unlike with other landscapers I have used in the past, with Done Right Landscapes you don't have to worry about "nickel and dime" changes on the job. I can't say enough great things about the Done Right Landscaping crew that actually did the work, they were simply fantastic! The crew was meticulous on all aspects of the job, taking their time to get everything just right and address any questions I had along they way. I was also very impressed with how they maintained an immaculate work area over the week long project, removing any debris, trash and excess materials each and every day. Done Right Landscaping not only permanently corrected my drainage issue, but also beautifully transformed my entire yard. Lisa Walden read more

We hired Done Right for a tear out, re-edging, and sod. Miguel and his crew were so friendly and hardworking. Everything turned out wonderfully. They exceeded our expectations, and will refer them to anyone in need of their services. read more

Done Right was fantastic to work with. From the beginning, Adam was professional and patient with us as he took our vision and made it a reality. He provided suggestions that we never thought of and loved! They started right on time with the project which was helpful with planning for the project. Antonio's crew that worked on the project was so nice, professional, and hardworking. They worked the entire time they were at the house. They took the time to explain what they were doing and answered any questions along the way. They would clean up every night and made it look very nice before they would leave. From the front of the house, you would have not known we were having landscaping work done in the backyard. Christian was extremely helpful through the process as well. He would come by multiple times during the week to make sure we were happy and that the project was going as planned. They completed the project in the time frame they said they would. I cannot say enough nice things about Adam, the crew that worked on the project, Christian, and the office staff. We had multiple companies come out before Done Right but once they came to our home, we didn't look any more. We were comfortable with them. Everything that Done Right says they are is true! read more

Might do great work, but lacking in customer service. Waited a week to get someone to come out, then they didn't even show during scheduled time - despite the fact that we called two days prior to confirm. No call, no nothing. In fact, still haven't heard from them. Disappointed had heard good things. read more

My landscape design turned out great! Friendly, knowledgeable and easy to work with. All around good company.