They don't even deserve the one star. Please, please, please, please, please, please trust the majority of reviews and NEVER BUY A CAR FROM HERE. I live in Taunton, MA, 35 miles from the dealership! I came here because it was "recommended" to me. The recommend-er just happened to know the salesmen.
Let's talk about how many times I ended up going back and forth to Providence for this crap car.... TEN. TEN FREAKIN' TIMES. Would you like to know why?
First: My father called and asked how late they were open. They said seven, so my dad and I left our hour and sat in rush hour traffic. What happened when we got there? Mark (an employee) informed us that they had nothing in our price range on the lot, and that I'd have to go back tomorrow to see the other lot.
Second: I went to the other lot and picked out my 2003 Dodge Neon and put a $100 deposit on it.
Third: Picked up my first car! yaaaaay! but no, not yay, you'll find out why.
Forth: CHECK ENGINE LIGHT CAME ON, DAYS AFTER BUYING.
Fifth: After dropping off my car to be repaired, I went home, thinking it would be a few days. Instead of telling me that it would be done in a few hours, they waited until I got home to call and say I could come back. 60 miles in one repair trip.
Sixth: CHECK ENGINE CAME BACK ON! I really should have started to expect their bullshit by then.
Seventh: I called multiple times to see if the car was done. Then, like what I said before, I ended up going back the same day because they don't give a damn about gas and it's cost.
Eighth: ENGINE LIGHT CAME BACK ON! Third time. Seriously?
Ninth: This time, I didn't bother calling to see if the car was fixed, I made sure I gave them most of Monday, ALL of Tuesday, and most of Wednesday to fix it. So, I picked it on Wednesday about a half hour before closing. Mark said he was sure we would have no problems, so I left. I went to the Providence Place Mall (NOT FAR!) for about an hour, when I turned my car back on, what do you know? IT'S BACK ON! FOURTH TIME. Even though it was only miles away, I couldn't return the car because of the time.
Tenth: I had to return (lemon-law) my car, which I was originally EXTREMELY excited about, and they gave me a full refund, along with the sales tax.
Mind you, throughout the whole engine light ordeal, I kept going to Auto Zone to have them scan the check engine light. All four times, the same code came up (p0441), meaning they never fixed it. I kept going back for literally the same problem.
So, aside from that, what else was wrong? Oh... maybe my title? Yes, my title. I didn't think I had to ask if a title was clean or not, but at Donald's you do! They told me nothing about my title and I assumed it was clean. But, upon going to the registry, they informed me that my title was reconstructed. My car had, at one point, been a TOTAL LOSS. What could I do though? I decided "It runs fine, might as well not complain". But, I shouldn't have decided that so fast! As I mentioned earlier, I had engine light problems. Every time I went to Auto Zone, they told me the same thing every time (as I said earlier), the EVAP system.
Every time I went back to Donald's to have them repair my car, then never once apologized for the inconvenience. The only time they apologized was to my father on the third time we dropped it off. Mind you, I was the sole owner of the car. Not him. They had no reason to never apologize to me. When they saw a young girl, they didn't give a damn. But, when they saw a man, they immediately had respect.
I was promised that my neon would pass Massachusetts inspection, but I wanted to wait the full allotted week to get one, thank god for that. As you probably guessed, the engine light prevented it and I got a rejection sticker. Every time I went back, they asked me if it passed inspection. I could immediately tell that they weren't going to fix it if it had a sticker. Not only that, but they didn't give me a full warranty. They would only pay 50% labor/parts, not 100%, like most good auto dealers.
Mind you, I am a new driver, and my neon was meant for a new driver. I thought these people were better than selling a shit car to a minor, but they're not. If you're even thinking of buying a car from here... don't. I thought that my experience would be different, that just because a couple of people had a bad experience didn't have to mean I would too. But, I promise you, no matter who you are, your experience at Donald's will be nothing but miserable. read more