I thought I was through with HAPPY TEETH (please see previous review pasted below), but now, more…read morethan a year after I posted my last review, Happy Teeth has started sending me a new bill, for god knows what service - and since it is impossible to ever reach any one at HAPPY TEETH, I am posting here just in case they check Yelp every year or so - but I do want them to know I will NEVER pay this (small) bill for the (horrific) customer service they have (not) provided me. Again, the dental service provided my daughter was excellent - I have ZERO problems with their care, Dr. Lal was the best! - BUT THE HORRIFIC NEGLECT OF THEIR OBLIGATIONS TO THEIR CUSTOMERS REGARDING A BILLING/FSA ISSUE HAVE NOW REACHED LEGENDARY STATUS IN MY MIND. In any event, just hoping that they finally someday answer one of my many phone calls left with their answering service, and get back to me with an apology and an acknowledgment that they will cancel this outstanding balance.
Also, Just curious, are they really still in business? I am perplexed by their lack of responsiveness as they still have employed an answering service that allegedly takes messages for them. How is it possible that this once excellent business has completely dropped the ball. So weird. I would be very interested to hear if anyone else is having any sort of similar issues that I am having with them .
Previous Review from 02/05/2024:
I have LOVED Happy Teeth for MANY years for our daughter, until they recently dropped the ball during what may be a "renovation" of their facility on West 70th Street. I placed one visit on my FSA Card back in November of 2023, and the Provider has requested documentation. I have now called and emailed multiple times to no response. I have left detailed messages with their Answering Service (who will not tell me if messages are being picked up). It was the answering service who told me that the office was closed down for renovations, but Happy Teeth's outgoing telephone message does not reflect any office closure at all. As a result of not being able to provide documentation to my provider (Gente) they have shut down my card and I am unable to use it for my current medical expenses. This is beyond frustrating, and I am perplexed that this fine organization and dental practice has abandoned its loyal customers. Dr. Lal, if you read this, please check your messages. Thank you.
Dear Member,
Due to IRS rules, your card is temporarily inactive and will not be reactivated until this transaction is resolved.
Your benefit debit card transaction was deemed ineligible for the reason indicated above, or because sufficient documentation was not received. If your expense has been deemed ineligible please refund your account the balance due within the next 30 days, if you have not sent in sufficient documentation please forward documentation.
To refund your account, please submit a check or money order written out to Gente to the address below.
If you have supporting documentation for this transaction and wish to avoid refunding your account, documentation can be submitted a number of ways:
-Web: Log in to your account online and upload receipts
-Email: gentecard@gente.solutions
-Fax: 973-696-1984
Appeal process:
If this denial is for a health-related claim you feel should be eligible, you have the right to appeal the decision by submitting a letter to Gente Employee Benefits and HR Solutions, 122 Parish Drive, Wayne, NJ 07470 or 973-696-1984 within 180 days of this notice. Please include the reasons you feel the claim should be approved, as well as any supporting documentation. You are entitled to receive, free of charge upon request, any documents relevant to your claim for benefits. If you received an adverse benefit determination following the appeal, you have the right to bring a civil action under section 502 (a) of ERISA.
