1. Donald K Shelbourne, MD

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Indianapolis, IN

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Donald K Shelbourne, MD

5.0 (2 reviews)
Open • 8:00 am - 4:30 pm

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IU Health Physicians Artistry - Waiting room and reception - always quick and professional!

IU Health Physicians Artistry

4.4(8 reviews)
5.3 mi•Mile Square

The worst thing about this place is finding it. You get to play 007 which is not always fun when…read moreyou are sick. The clinic is not in the building with the big sign that says ARTISTRY. it's a block west of there and half a block north. There is like a little courtyard and parking area north of the building on Washington street. It took me forever to find the place. It has signs all over that say IU health. I don't know about you but I think that means it's a coordinated health system. Nope. If you haven't been seen at a particular location you are foreign to them. Every clinic is like its own place but they can see IU health hospital records once they get you in the system for that location. On time is not how I'd describe the office. However an X-ray is in and out in less than 3 min!! The staff was nice. They accidentally forgot to log my appointment when I made it on the phone but the lady that made the mistake realized when I cane in that she was the one who made the mistake so they still saw me. It took a really long time to be seen 40 min? But the care was good. They told me what was in my records and pointed out that the decision made by the last Med provider was scary and inappropriate. The care was very good and I will keep going here. They are a new location so they are still working the kinks out a little.

Called this morning 11/1/2024 and spoke to a person named Mandy. I explained my symptoms and how…read morelong I've been dealing with them and how I really needed to see someone (my regular office couldn't get me in until weeks later). She told me she could make this appointment for this day at 2:05 at this Artistry location. I get here and they tell me that my appointment was set for my regular doctor nearly 30 minutes away. I'm very clearly upset and in pain and this receptionist proceeds to comment "girrrrl, rawr" and ask me if I want an appointment for Monday. After that comment, I shook my head no and proceed to walk out.

Donald K Shelbourne, MD - sportsmed - Updated October 2026

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