I bought my VW Golf here in 2015, had a bit of a rough experience in the beginning with the servicing of the car here. However, after speaking to the manager and sharing my grievances they took prompt action in making sure to fix the errors. read more

They USED TO BE the best in town. Now if you can wait for hours (and hours) on rigid chairs, in a sterile room, on a side street, BLOCKS AWAYS FROM WHERE YOUR CAR IS APPARENTLY BEING SERVICED, then DVVW is your place! And BTW, you can expect your invoice to be about double it was the last time. And if you have the gall to ask why you are being treated like this the answer is that they are 'renovating for the betterment of THE COMPANY'. Not, as one would hope, 'in order to serve our customers better', nah..they just want to roll around in YOUR dollars. Find another dealer. read more

I have given a lower rating. First of all I have been taking my successive Volkwagen Beetle cars for servicing at Don Valley Volkswagen for over 15 years, and in current times Loretta and others in the servicing department have been exemplary. Always pleasant and very helpful, I give Loretta in particular full marks. However recently I queried about my cars warranty (possible renewal) and was passed onto one of the sales managers. Who said that he would get back to me with details about warranty renewal. I never heard back at all. Even left one message, and still nothing. I may be interested in a warranty in the future, but I have to say that this lack of contact/information was very surprising. I think their sales department needs to get priorities right and respect customers enquiries. read more

If you want to be ignored after they receive your business - this place is for you! Everyone was so kind and friendly during the financing process, but after they locked in our money, it was a total 180. When we picked up our car, we only received one set of keys. We were reassured that the extra set of keys would come in soon, but it took almost two months for the sales person we were dealing with (John) to get back to us to let us know the keys came in. He told us to book a slot with Service to coordinate the keys but after literally a dozen tries, we were unable to get through. We even tried calling and emailing John ourselves, but did not even receive one reply or call back. Instead, my husband had to book a slot online. That appointment happened to be today, so we went in. Little did we know that the process would take an hour and a half (something that could have been communicated if anyone had bothered to answer the phone or call us back), and since we were with our toddler, this was not possible at that time. He made an appointment for later on this afternoon and he went in himself. After waiting for an entire hour, they finally notified him that their system wasn't working to set up the keys. Why wasn't this information relayed in the first place?! They then asked him to COME BACK to do it all over again - which is absurd especially during a pandemic. We don't live in the area and went out of our way (my husband even booked off work for this) to get this extra key programmed - something that should have been done in the first place. And the fact that we have to come back a THIRD time is just unacceptable - but what else can we do?! Over all, super disappointed with how this all turned out. They really try and butter you up when they need your business, but after that, you're totally on your own. Save your time and money and lease/purchase elsewhere, where the staff will actually value your time. read more

Nothing went quite right with my purchase. I regret having gone to Don Valley Volkswagen to purchase a pre-owned car. I've bought many cars and never once regretted a purchase until this one. As another reviewer mentioned, their "certified used car" pitch is ridiculous. The radio wasn't working properly and it took 5 months for them to order one. They finally installed a very junky, scuffed up used radio - after making me wait 5 months. They ended up upgrading my extended warranty after I realized they had misled me about the policy that I purchased. Good thing i can read and decipher a legal document and ask questions. They claimed they were "unfamiliar" with this warranty (yes, the one they sell everyone, they're unfamiliar with it!). Glad I discovered that before I actually needed the warranty. After 5000 kms I took it in for an oil change and was hit with $3500 in repairs. Because, you know, I go off-roading with my beetle and killed the suspension in 5 months. Suspensions are not covered by warranty. It was "totally gone". Their service department seems super nice - and they always wash my car when I bring it in... but in 7 months I think I've visited them too often. All stuff I expect when I buy a car privately, but not from a dealership. And I do expect a used car will need some work - but not $3500 worth in the first 5000kms. read more

I've been servicing multiple vehicles at Don Valley VW for 11 years and every time was dealing with Loretta Cain. I also purchased my last car there.My experience was positive and will recommend it to any VW owner. read more

Stay away from Don Valley Volkswagen if you care about your car. They caused $2,421 in damage to the infotainment system touch screen and gloss black trim surfaces on my dash and refuse to take responsibility. My insurance company sent me there for collision repairs. Some of the damage to my dash was caused by their application of a greasy, solvent based (rather then water-based) dressing by their so called 'detailer'. The rest of the damage resulted from their clumsy attempt to remove the slippery film with a gritty polishing compound which left fine scratches over the entire surface of the dash on my 2019 Golf R. Benny Tran promised: "I will get it fixed for you right away" when I emailed him regarding the damage they caused. But when I met with body shop manager, David Wilton, he refused to make good on his company's promise. After several months of dealing with Don Valley Volkswagen there are still outstanding deficiencies in their work. The joint line between the bumper and the body is not straight, the car is covered in paint overspray and David Wilton refuses to complete the repairs properly. Apparently, 'mediocre' is good enough for Don Valley Volkswagen. And Volkswagen Canada is not helpful when it comes to resolving these issues. What is the end result? When Don Valley Volkswagen received my vehicle a few months ago the interior was in 'new condition' as you would expect with less than 8,000 km on the odometer. read more

Speaking with Ethan in person and over the phone was the opposite of your classic car dealership experience! He was kind, patient, down to earth, and ultimately got me the best deal for my budget. Thank you so much, Ethan! Incredibly happy with my car and experience with Don Valley Volkswagen. read more

Brought my car here for service. The technicians are negligent and careless. They caused and issue and then supposedly fixed it, although an independent shop showed me they had not fixed it. Service advisor, Ray, was rude and condescending. The service manager, Rui, was much the same. He didn't even bother to show up to our first scheduled appointment. He shrugged and brushed me off when I informed him that when they supposedly "fixed" the issue they caused, they hadn't actually fixed the issue. His response was "we offered to fix it." They deny wrongdoing, deflect blame onto the customer, and make excuses for everything. I wouldn't trust them to perform any service on a vehicle. Update: Volkswagen Canada reached out to me and instructed me to speak directly with Bill Hicks, the General Manager of this location. They were disappointed in the entire experience and hoped he would make things right. Bill Hicks sent a brief email that said they would learn from their mistakes. In other words, he doesn't care at all. If you take your car here, don't be alarmed if you leave feeling like you've been spoken to rudely, lied to, and cheated. Worse, I couldn't trust that they did any of the work they said they did. read more

Their service staff are great. But the dealership does not stand behind their product. I bought a dealer-certified car, whatever that means. I had to take it in the following two days after I bought it because when the car was started in the morning it wouldn't go above 500 RPM (not 5000) for the first 30 seconds of driving. The dealership said it was a problem with the air intake sensor on the turbo. And that on the past two particularly colds days the turbo-charger couldn't handle the air until the engine warmed up. They said they replaced the MAF sensor, and it wouldn't be a problem. Five days later, the car had jerky rough shifting. Suddenly lost power, speed and RPM dropped. Check engine (MIL) and ASR\ESP light went on. I pulled over, turned the car off and on, dash lights were still on. Pulled into parking lot, opened hood, dash lights went off. Then tightened gas cap. When accelerating, not quite hissing sounds like wet rubber. For the next ten days there was a hissing sound when accelerating and the car took a deeper press of the pedal and more acceleration to achieve speeds. The dealership checked the car and said that computer reported the issue was intermittent and they couldn't do anything useless the light stayed on. Two days later the car stayed on but lost all power to the engine while idled. Wouldn't move without being turned off and on. Battery dash light was on. Another day later, in the afternoon, while car was at idle, car stayed on but lost all power to the engine. Wouldn't move without being turned off and on. Battery dash light was on. In the evening, the car wouldn't start. It took 15 seconds and three tries to start. Several dash lights on, including the battery dash light. So I dropped the car off. They had their "best" mechanic look at it. They kept it for 2 days (gave me a rental at least). Charging voltage was low and alternator cable overheating at battery fuse tray. Cable and tray road-tested. For the next week the engine light kept coming on. The car took a deeper press of the pedal and more acceleration to achieve speeds. The car began losing all power to the engine (stalled) while idled. Wouldn't move without being turned off and on. Battery dash light was on. The car jerked whenever gear changed. Finally, 1.5 months after purchase, while driving, car began violently shaking when shifting up or down a gear, at any speed. Car could not go much above 60 km/hr, even when shifting up and going to 5K RPM. This would continue until car was shut off and on. The dealership replaced wiring to MAF sensor. Three days later tubing came loose. All of the alternator fluid leaked within a half-block. And a month later a tire blew. What on earth does dealer-certified mean, if all this happens right after purchase? Why so many visits, were they doing the bare minimum? read more

I took my car here for some body work in the summer. My car ended up looking great afterwards. The price was pretty high but insurance was paying for most of it. The service was friendly. I'd bring my car back here for sure. read more

I purchased a Volkswagen Tiguan from the Don Valley Volkswagen dealership less than two weeks ago. Initially, I went to a smaller dealership and was treated horribly. However, it was SO nice to take that bad experience and have it turned around completely by the service and staff at the Don Valley Volkswagen dealership. James Teluwo worked with me - a first time buyer - and made the process SO easy. I looked into one of their Volkswagen Jetta's first, but ended up with the Tiguan because it was a great price! I did plenty of research into the Tiguan and found that their price couldn't be beat. The mileage was low and the car was ready to take for a test drive after I expressed interest in it. After working with the financial advisor and finalizing the paperwork, I didn't feel nervous about my purchase at all. The APR was low and everything was explained by James so that I was comfortable with my purchase. James sat in the car with me and took the time to explain every detail of the car - I could tell the dealership was busy (it was Saturday) but he didn't rush to get me out of there. Overall, James and the dealership deserve a 5/5! Thank you James and the Volkswagen team! Samantha W. read more

This was by far the worst dealership I have ever been to. Terrible management. Took our BRAND NEW car in for a roof rack instillation and they scratched it up all around; they hadn't protect the car during the instillation- apparently they were understaffed. When it was brought up to the manager, he pretended he didn't know about it, made us drive into town on a weekday morning to have a look at the damage only to tell us that WE had scratched it all around. He had no intention of correcting the damage. Luckily, a mechanic came by and said that they would be able to get it painted and that it would not be that much work. The manager did not seem pleased that the scratches were being remedied. Like I said - the leadership in this particular dealership is terrible, and it is showcased in how they run the shop and how they treat the vehicles. read more

Dealerships tend to be very intimidating to me, but Troy made me feel at ease and answered all of my questions. Excellent customer service and I would recommend this place to anyone! Thank you for your help!! read more

We purchased a new Volkswagen, and our sales person was great. We used their in-house financing, signed all the paperwork, and eventually picked up our car. A week later they reached out as they had made a mistake in our paperwork. The financing manager offered to come over to our house on a Friday so we could re-sign some papers. She never showed up. On Monday they threatened to place a lien on our car. read more

Not sure everyone feels about going to a Dealership to get their car fixed, but I've been a VW owner for almost a decade (which - don't say it, leaves me feeling pretty old!) Nevertheless, I had an awesome experience today, and have to give Loretta and the rest of the service team a shout out. They are really amazing - they provide great recommendations and timelines for when the work should be done (not gounging, particularly for a dealership). They are truly great, and make me feel less bad about spending my hard-earned cash, on my well-loved car, keeping it well maintained and trouble-free. read more

I have endured nothing but incompetence from this dealership and did it with a smile and a shrug until they took a SECOND payment from my bank account...on a car that I don't own. Then I lost my mind. Now they won't talk to me. This is what went wrong between buying the car, cancelling the transaction and now. 1. Broken windshield. Happened while getting tinted windows. 2. Dead Battery upon pick-up. No one checked? 3. EPC light while leaving the lot. That seems strange. 4. Someone trying to tell me it was the dead battery that caused it. Doubtful. 5. Me having to request that someone DRIVE the car to check out whether it works after repairs, because no one did. (It was not the battery, as I suspected). 6. Finding out that you have no idea what is wrong with the car but cylinder 2 is misfiring (112 point inspection anyone?). 7. I end the deal and calmly request that we resolve the finances before any withdrawals occur. I get a withdrawal. 8. After being told everything is peachy, I get another withdrawal. 9. VW Finance phoned ME last week. They don't know what's going on. THIS IS YOUR TEAM"S JOB. 10. I lose my mind in an email and they have the gall to say nothing about resolving the problem but to instead tell me never to contact them again. read more

Loretta is a wonderful service representative, and this review is in no fault of the service dept. But be weary of the sales staff. I Bought an upgraded protection plan from them called "Tire and Rim Protection". Cost $400 when I purchased my vehicle new, and was verbally told this plan would cover tire damage like punctures and the curbing of my rims - However - the contract was actually full of loopholes. Had a minor scrape up with a curb and was stuck with a $1200 repair bill, as the 'protection plan' covered nothing. Service is good, but please purchase no upgrades from these crooks. when finishing a vehicle purchase. read more

I will NEVER bring by car back to Don Valley Volkswagen. This is the second time I have brought my car in for a minor repair and then told that there is actually much more wrong with my vehicle. Officially fed up, I decided to bringmy car for a second opinion elsewhere and saved myself close to $2000. The second opinion garage said that the issues VW had quoted me on were not infact issues at all. Don Valley Volkswagen are scammers; and on top of it, their customer service staff is rude. read more

At 81K, just after regular warranty, the gas cap light came and stays on for no reason, central dash is blank, trip odometer goes back to 0 after every shut off and time is incorrect. This dealership told me they need 2.5 HOURS to diagnose the problem at $300+HST. Reasonable? I don't think so. Too bad I did not have $3,000 for extended warranty before regular warranty expired! read more