I'm not the type to leave reviews, but after experiencing what I did this morning, I feel like I'm obligated to.
The first time I ate here it was great. The burrito was a good size and the red sauce was great as well, so naturally I decided to come back. It's a Monday morning and I arrived at the store at 6:01am (one minute after their opening time) to get some food because I hadn't eaten all night throughout my work shift overnight. I then got out of my car and tried the door.
Locked.
The lights were also off in the dining area and there were a couple of women back in the kitchen who had clearly been there on time and prepared. I'm a pretty patient guy, so I went back and sat in my car to wait for them to open. Another customer also had pulled up into the parking lot and tried the door, only to find that it was still locked, and go back into his car to wait. There was also a car in the drive thru waiting as well.
20 minutes later, I see a white Jeep Grand Cherokee pull up. Then a mexican dude wearing basketball shorts and a hoodie with his hood up gets out and walks in the back door. It was obvious to me at that point that the women in the back were waiting for this guy, who was clearly running late, to open the store 20 minutes after the time in which the business should be open.
About 3 minutes after that, I see him turn the lights on and come to unlock the front door. At this point I had been waiting in my car for over 20 minutes for this dude to open a business that should've already been opened and I was HUNGRY from working hard all night without an opportunity for a lunch break. Still, I remained patient as I was the first one inside and the first one to place my order for a burrito and 3 red sauces.
When the register asked me for a tip, I pressed No Tip (obviously) because it's absolutely ridiculous to ask for a tip on a To-Go order AND because of the fact that it had already been almost half an hour since I got there. The man behind me ordered and so did the drive thru and they both tipped, so can you guess what happened?
I watched as another burrito was prepared for the customer behind me first, then for the drive thru order (which I can understand). At this point I was getting irritated and was considering causing a scene, but I remained calm until the lazy bum wearing the hood finally came and gave me my burrito last.
At this point I thought "okay, cool. they may be incompetent, lazy, and give pathetic service but at least I got my food." I drove home, and guess what? The mexican bum that made me wait half an hour for my food gave me the wrong sauces. They were red, but it wasn't the same as the usual red sauce that everyone gets that's spicy.
I will probably never be returning to Don Taco and I'll forever remember this business as a place that's ran by bums who can't arrive at work on time. I've worked in the food industry as a teenager and it's incredibly easy, so the fact that Don Taco is relying on a grown man who can't do such a simple and easy job is a VERY BIG SIGN that I should take my business elsewhere. The food is great, but the people are clearly not. 2/10 read more