Dr Bui is the best..... very professional who takes the time to get to know you....never rushed..... interested in you and your personal interests . HIGHLY recommended read more

I'm on my second round with Dr. Bui- first was prostate cancer and now kidney stones. Great guy and very competent doctor. He's smart and personable and I trust him to do right by me. read more

I just received a call from this office that they need to cancel my mom's appt with Dr. Bui. They said their office doesn't take my mom's insurance. Guess when I first called them to make the appt? 30 days ago on April 1! It took them 30 days to verify / realize that they don't actually take our insurance. My mom and I could have spent these past 30 days finding another provider. If you're calling them make a first appt, please be diligent in confirming that they take your insurance, otherwise they won't verify until the very day before your appt date. read more

I was referred to Dr. Bui from my PCP. My experience with him has been great !!! He's very knowledgeable and easy to talk to. He communicates so you understand him in layman's terms. I would highly recommend him. I've utilized texts and the Klara app to communicate with the office staff. They're very good about responding timely to my questions. I would definitely recommend Dr. Bui. read more

Initial visit for urologist in a new area. Overall outside of building appeared to be professional. Entered inside and receptionist and staff were helpful caring and responded quickly. Greeted by nurse right away as I entered office. Dr was specific and quick to diagnose and perform so exams and finished with positive and assuring prognosis. Thank you read more

Everything is perfect. Dr Bui is very nice accommodating Doctor. My husband trusted him well.

Dr. Bui and his medical team are very skilled through their experience, quick and thorough and at the same time conscientious and realize it is a difficult and serious time for the patient. The people at the reception desk, the appointment schedulers are very helpful getting patient checked in, in to see the doctor and helpful to schedule next appointment with Dr bui or to another office or facility or Dr for the next prescribed treatment. read more

Dr Bui has been taking care of me for sometime. His bedside manner, his extraordinary. The comfort level you get from him and the care are excellent. Highly recommend if you need a urologist. read more

I feel so fortunate that my primary care physician recommended Dr. Bui to me. He is truly one of the most personable and caring medical professionals I have ever known. From the very beginning, Dr. Bui has taken the time to explain everything I need to know -- clearly, patiently, and with genuine compassion, even in difficult circumstances. His professionalism is matched by his kindness, and it's evident that he genuinely cares about his patients' well-being. Thanks to his skill and dedication, the actions she has taken to assist me have been very successful, and I couldn't be more grateful. Dr. Bui's staff is also excellent -- consistently professional, warm, and efficient, which makes every visit a positive experience. I wholeheartedly recommend Dr. Bui and his team to anyone seeking exceptional care from a doctor who truly listens and cares. read more

Wanted to write a review on behalf of my dad- he had seen a previous urologist which ended up in multiple hospitalizations and lack of adequate care. A family member helped us look into urologists, and we ended up going with Dr. Bui. Dr. Bui was knowledgeable and kind. He put my dad on a plan to avoid further hospitalizations which was a success up til my dad's surgery date. We are super thankful and highly recommend him! read more

I am 35 years old, scheduled myself for a Vasectomy, and the Nurses and Doctors were amazing, kind, caring, and patient. Dr. Don Bui was AMAZING. He gave me the gas, found out I had a 3rd loop, took the time to make sure I was straight and the job was done carefully. He allowed my wife to be present, which gave me extra support. Best vasectomy doctor ever. Best in the west. read more

I visited the Huntington beach location and saw Doctor Bui. He asked me for a little history of what I was experiencing. He was easy to talk to. The office staff and assistants were friendly and courteous. I highly recommend OC Urology. read more

This review is about 2 years overdue, but Dr Bui is honestly the best, most empathetic, caring and competent doctor I have ever encountered. I met him in the hospital at Hoag after an emergency complication (which had nothing to do with him, just to be clear) and he was assigned to handle a damaged ureter. A lot of doctors come and go during extended hospital stays, and most honestly don't even really see you as anything but a number, but Dr Bui is different. He never let me fall through the cracks. He came to see me every day in the hospital while I was there, sometimes coming after a long day of seeing patients at his regular practice (offsite) at like 7pm at night. On the days he couldn't see me, he called me on the hospital phone to check on me, and every weekend that he wasn't on call, he sent a member of his team to check on me. They would introduce themself and say "hi I'm here because Dr Bui wanted me to make sure to look after you". In a post-sepsis world, this was everything. He also explained to me, very clearly what was going on and what his treatment plan was to help me in a way that made me feel like I was going to be ok. I was a high risk and kept getting re-infected. Dr Bui gave me his cell number to text him in case of emergency and the one time I had to use it, he acted quickly. He told me I needed to go to the hospital immediately (which I fought him on as it was my 4th hospitalization for the same incident). He said "you need to go now and I'm going to know if you don't because I'm going to have someone from my team meet you there". True to his word, I walked into the emergency room and they took me back immediately (he had called and told them I was coming). Within 10 mins I had an IV in my arm, blood cultures taken, and a nice doctor walked into my treatment room and introduced herself as Dr Bui's colleague, and immediately admitted me. This is genuinely the kindest, most thorough, compassionate doctor I have ever encountered and I can't recommend him enough. Thank you, Dr Bui, for saving my life. I honestly would not be here today without you. Sending you all the best. read more

Care Quality Dr Bui is just an amazing Urologist caring and amazingly friendly The best thank you Dr Bui read more

Empathetic, exceptional bedside manner, builds trust with patients and well expertised.

Dr. Bui was very helpful in explaining my experience with kidney stones and current status and recommendations.

My husband was seen quickly! The nurse did her tests very efficiently and was respectful to him. Dr Bui explained everything so we non-medical people could understand. Excellent caring doctor! read more

Excellent- on time for appointment. East to talk to, put me at ease. Office staff very professional. Office set up was clean and bright.

Great Job everyone was nice and on time Dr Bui listened and didn't require any unnecessary tests

I have been seeing Dr. Bui for about 5 years now. He is a very thorough and caring doctor who treats you with care and compassion. Spends a reasonable amount of time with you and answers all your questions. I would definitely recommend him for any urology issues you might have. read more

Dr. Bui and his team are all caring and efficient. He came down to the hospital after hours and operated on my disabled son with Cerebral Palsy and relieved his pain right away. It was simply above and beyond what you can expect from many specialized surgeons these days. I then became a patient because I hadn't ever taken the time to check myself out in this area and he found some things in early stage and has me on track to remedy the situation. Were grateful we ended up with Dr Bui; a really good man as well., read more

Office experience was great as always.. My upcoming procedure was not explained well enough. I am feeling very anxious about it now. I see dr Bui on Jan 13th to further discuss the stent. read more

the phone system is useless unintelligable call backs, 10 minutes waits on hold. office staff is blase.

Great service and attention to patient needs. Dr. Bui is very friendly and gave me great advice for my medical situation.

Dr.Bui did a cystoscopy and I was very nervous about it. But the nurse and the Dr were very understanding and reassured me that it would quick. The office is very busy and sometimes there is a wait, but worth it if you getting good care. I don't hear that well, so when talking to office staff on the phone, sometimes I misinterpret what the are saying. Office staff need more patience on the phone. read more

3/25/24 Edit I just received the attached letter from Dr. Bui. not only did he not care to investigate the issue i outlined below, he had the audacity to send me a letter stating "I am withdrawing from your future medical care". This is of course both 1) hysterical bc i cancelled all future appts with his practice over a week ago, and 2) sad that Dr Bui cares so little about his patients that we would elect to send this letter rather that fix a major problem that his practice created. truly pathetic, Dr Bui. Original Review Can't be bothered with Emergencies Orange County Urology Associates doesn't answer phone calls, they only respond to texts and (if you're lucky) return VMs, so when I had a urgent health concern, possibly related to a medication prescribed by the Huntington Beach office i was in trouble. I sent an urgent text explaining my situation in detail and that i needed a response from my Urologist stat. Two hours later I received a msg from a receptionist saying my msg was received and that the triage nurse would contact me. A little slow but ok. The NEXT DAY late morning I still hadn't heard from anyone so I texted back reminding them of my urgent health concern. Three hours and no response later (24 hrs from my initial contact) I called my Primary and got a same day appt. At least some Dr offices take these things seriously. I texted one last time to tell them not to bother and that I wouldn't be back. Guess what.. they didn't bother. A bit more. They schedule unneeded appts and charge you (before you even have your appt) what they guess your financial responsibility will be rather than confirming and billing you like literally every other Dr's office O have ever been to. And it turns out they overcharge so i had to call for a refund. Their poor billing manager said this happens all the time and it's such a hassle. Clearly they do this on purpose hoping their patients won't bother calling for the refund. What a horrible practice. OCUA, you're supposed to be in the business of caring for people. People with serious medical needs. Shame on you. read more

Don T Bui, MD - Letter from Dr. Bui termination our medical relationship. - Urologists Near Me - Huntington Beach, California

Started off well and responsive, but now, not so much. First visit: warm and friendly, Second visit: also OK. Third visit: Hard and fast pitch for surgery but he also referred me to another doctor to investigate radiation option. I'm investigating my options for treatment and have questions. I tried to ask a few questions via text message with his office, but got no answer. Other doctors have systems for messages, but not here. So, there's no way to ask questions without an appointment (which are usually 5 to 6 weeks for availability). His "about me" page states "Dr. Bui believes that medicine starts with a good patient-physician relationship. He is dedicated to providing the best of urological care in an individualized and conscientious manner". This leaves me to go and find a better relationship. read more

I had a cystoscope at his office February 2023 His hand was very rough after going home I got bleeding and next day I have a fever I called his office for questions because I got a fever from infection. The nurse toll me that the infection is not from cystoscope with him ?? She said is maybe from something elsewhat else after 24 hrs bleeding from cystoscope ? You all should figure out how the practice is it before going there!No responsibility!! And the staffs are not professional!! read more

A lackadaisical practice of doctors focused more on numbers and not symptoms or occurring problems. If they prescribe you medication and problems happen. A provider told me I'm not being responsible enough for my health. when their prescribed medication altered my body's homeostasis. The Sacramento Medical Board should pay them a visit read more

Met with Dr. Don Bui this week in HB. Unfortunately this office has not addressed the office staff issues that have been reported in many many reviews. The staff is a nightmare to work with, the lack of patient engagement and overall staff attitude is disappointing. I read the poor reviews while waiting for MD thinking I was reading too much into the first impression. Nope the reviews are dead on. I will be seeking care from a doctors office that at the minimum "acts" like the experience of Dr Bui's office should be positive. I cannot recommend Dr Bui because of his choice in staff - he appeared competent in the less than five minute appointment if you can draw anything from that. In busy offices, you often deal with the staff more than the doctor so this is incredibly important to have a good team. If the staffs character and attitude is a reflection of the doctors whom they work for I definitely do not want to be treated by these doctors. If it is a reflection of the office manager, then shame on the doctors and clinic Director for not rectifying this issue after so many negative reviews. TERRIBLE staffing attitude. read more

The bad news is I have had kidney stones several times, but the good news is that I have a "fantastic" doctor to help me get through the stones. If you want a very professional and caring doctor that sits with you and listens to your concerns, then it is a must to see Dr Don Bui. He has two locations one in Hoag Newport Beach and one at Fountain Valley. I have been going to Dr Bui for many years and I think is "Terrific." Thank you, Dr. Bui, for always taking great care of me. read more

As a doctor he's a good guy. The appointment line is frustrating to say the least. The fact that an existing patient cannot speak with his office for an urgent matter is terrible. read more

Worst doctor I have ever been to! I have a long history of interstitial cystitis, and really needed some answers and help. Dr. Bui's receptionist is incredibly rude and obnoxious, and when I saw him he rushed me out after only a few sentences exchanged between us. He pushed a prescription on me that is actually known to make my condition worse! The saddest thing is that there is an excellent pelvic floor physical therapist in Orange County and he did not even try to refer me to them. I found out about this physical therapist called Pelvic Sanity (highly recommend them!) by myself and paid out of pocket to go see them. If you have interstitial cystitis or painful bladder syndrome stay away from Dr. Bui. He is clearly not up to date on treatment options and would rather push people out and collect quick money from their insurance than actually give thoughtful care. What a laughable excuse for a medical professional. I paid basically nothing to see this doctor due to having insurance, but honestly you could not pay me any amount to ever see him again. read more

Quite possibly the worst doctor I have ever been to. He is arrogant to the point of being annoying, has a horrible bedside manner. Avoid this guy at all costs. If you got him as a referral from your primary care physician (as I did) ask for a different doctor. I have told my primary care physician what a bad experience I had and never to refer anyone to this guy again. read more

I have been calling to make an appointment for 2 weeks!!!! when i finally get to speak with a person, they are rude and act like they are doing you a favor... they are not friendly or helpful. I am not in the medical billing or admin profession - I don't understand some of your terms. Your staff should be helping me understand and what they are asking for. After seeing all the negative reviews below, how is your office still in business? read more

Doctor was great. Very informative, friendly, and didn't have to wait around for him to see me once I was there. Scheduling service that he uses is a joke. read more

Every time it is time for my prescription renewal there is a screw-up. It is either sent to the wrong pharmacy or prescription is not correctly filled or not even sent to the pharmacy at all. You will note Dr Bui does not have a note pad, iPad, laptop or computer when he is talking to you, so I always repeat to him the prescriptions that I need to be filled but he drops the ball because my pharmacy does not have the prescription. The pharmacy reaches out directly to his office and several days later, they are still waiting for his response. It requires that I call the office 3-4 times to get it right. Consistent with comments from others on Yelp, the staff that answers the phone are consistently rude and most unhelpful (Jessica, Esther, etc.). Even when you are in the office, you will see the staff frequently on their own cell phone probably busy checking their Facebook or Instagram accounts. These people have no repercussions because even when you ask to speak to their supervisor, Jackyln, she does not return calls. Now, after 3 years of dealing with this deplorable service, I will be asking my Primary Care Physician to refer me to a different urologist. read more

It's unfortunate some reviewers have had an unpleasant experience. I found Dr. Don Bui to be an exceptional urologist. Scheduling an appointment was painless, checking in was easy, the nurses are efficient and most important, Dr. Bui is solid. The doctor is friendly, patient, kind, professional, knowledgeable, and sincere. I did read reviews ahead of time, but I am extremely pleased to have found Dr. Bui - 5 STARS! HIGHLY RECOMMENDED! read more

Significantly disappointing customer service from office staff. Changed doctors as a result.

Hi I had the great privilege to go to the OC urology associates. It's not my first time going to a urologist. So I had all my questions ready. First the girls at the front were very professional & helpful. But wth a lite dose of humor. So off to a good start. The wate visit was very short & comfort. Now in the exam room . The nurse was very good & helpful wth all my question & thorough. Since I was coming from another Dr in the area I new the drill. Pee in a cup. The c doctor. I did review his website & learned a lot. It said he is a good listener. And he was. I told him a lot. & he sat there &let me finish. The he gave my his best advice it looks good come back in 2weeks. 4 another test. So it doesn't sound like much. But I felt really good when I left. & I already told a friend about. My experience here. Umm b back Tkx read more