I live five minutes from this restaurant. I live 45 minutes from every other part of civilization with restaurants. I got off work late and decided I was gonna buy dinner instead of having to make it.
I ordered fajitas from this restaurant, and I was about to place my order online and it told me my total was $17.89. Literally about to press the button to process my order, but decided I would just call them and pay for it when I went in there. When I arrived they instead asked me to pay them $23.89. I said that is literally five dollars more than what it said on your website and what it told me I was going to pay on your website where I just almost placed my order.
They laughed it off and said we haven't changed the menu yet. The bottom line is that is false advertisement, and all these restaurants that continue to do this type of thing can be found for fraud because of it. If you tell me one price online and charge me a different price when I come in to your restaurant, that is clear false advertisement. It's not only false advertisement, but even extra than that when it was about to allow me to place my order online for a total of $5 less. Sick of this type of terribly poor business practice.
Second time this has happened ordering from them and they literally had no accountability and ruined my dinner when I brought it up this time. I sit here at 9pm after leaving their restaurant 10 minutes ago, hungry, disappointed and sick of unaccountable folks running things acting like it's ok.
I've eaten there about four times now and only because it is one of the only options out here when you live 45 minutes from all other parts of civilization with restaurants. Well never again after tonight. The food is mediocre. Just meh. And another time that I ordered from there, I ordered nacho supreme and told them I didn't not want the chicken on it, I just wanted just beef on it and they instead gave me just a regular beef nachos with just cheese and beef. Not what I ordered at all. I still paid for that mistake they made too.
But now I just feel like if they don't care I don't care. You get what you give, and you will get the same level of care from me and any and all restaurants who continue to participate in these types of bait and switch illegal business practices without giving a single care, will get a review like this and will be reported to the FTC for false advertisement.
You may think that doing this doesn't matter, but I know it does and everybody is about to learn how much it does matter after the ftc contacts them. And yes, over 50% of restaurants post 2020, participate in this immoral bait and switch business practice, and I for one am going to make it part of my business to put and end to it, by reporting every single business that continues to do this. The level of care that is delivered to customers in the restaurant industry post 2020, is abhorrent and it needs to stop. read more