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    Don Kelly Concrete

    3.0 (2 reviews)
    Open 7:00 am - 7:00 pm

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    3 years ago

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    Real Seal Basement Waterproofing & Foundation Repair - Concrete Lifting/Leveling

    Real Seal Basement Waterproofing & Foundation Repair

    (339 reviews)

    I had a crack in my basement wall that was letting in water every time it rained. I contacted Real…read moreSeal, and from start to finish, they were amazing to work with! The team was professional, explained the whole process clearly, and showed up right on time. They sealed the crack quickly and neatly. If you need any foundation or waterproofing work, I'd definitely recommend Real Seal.

    I regret having to post this because Real Seal has done good work in the past, but unfortunately…read morethis experience was different. I called them about water intrusion into our ground level bedroom. They diagnosed the water issue as two foundation cracks and charged $1,700 for the repair plus a $250 overtime fee. The work was completed and done satisfactorily, but the actual source turned out to be a leaking water heater not the cracks. Yes, the repairs could be considered necessary in the long run, but there was no need to expedite this repair. Their recommendation was an educated guess rather than a proper diagnostic process to ensure the two cracks were the actual source of water intrusion. I was trusting their professional service to provide an accurate diagnostic. When I requested a refund of the overtime fee only (given the cracks were not actively leaking) and a goodwill discount (given the damages I incurred due to time wasted, since this was not actually the problem), they offered to remove a $100 late payment fee I didn't even know existed and a $50 goodwill discount. The offer is something, but it fell short, especially because the director was curt and seemed more interested in closing out the conversation than actually resolving a legitimate complaint. Get a second opinion before agreeing to any foundation work. EDITED IN RESPONSE TO COMPANY DOUBLING DOWN... I appreciate the response but I would like to expand on a few of the comments made. While Saturday was accommodating, it was only necessary due to the incorrect diagnosis. Your team tried to schedule me a week and a half out. I asked if they could do better. Your team then offered Saturday. It wasn't for my convenience, it was a necessity as a result of your diagnosis. My walls were supposedly actively leaking water, of course I wanted this done as soon as possible. If this was correctly diagnosed, I could've had the cracks repaired anytime. Additionally, you specifically told me on the phone, this $250 fee was directly for a technician's overtime, which in your words, "is why you cannot refund it." Not a standard Saturday service fee, as you've now stated publicly. In regards to the $100 late payment fee, while it may be outlined in the contract, a courtesy reminder would have been appropriate given I was not onsite for the repair and never received a final invoice on the day of service. How was I expected to pay within the terms without ever receiving a bill? Your response also confirms my original review. Your diagnosis was based on another company's assessment rather than your own independent verification. A proper diagnostic process would have verified that water was NOT actually entering through the cracks. Yes, the cracks were there, but no, they were not actively leaking. Hence my request to remove the "service fee." I hired you to stop the water intrusion, not simply repair my foundation. The water heater was the actual source.

    Fireplace And Chimney Tech Services

    Fireplace And Chimney Tech Services

    (62 reviews)

    Please use this as a warning before using this business, the owner does not honor life time…read morewarranty he states he has on parts. I had Jeff install a damper for us at the end of 2022, the metal pull you use to open chimney broke and in February I asked him for a repair, he said the part is covered but service fee of $125 is not, he said he will be on vacation for 30 days but will contact me when he returns, never heard back so in April 2023 I started texting and calling, he finally called me back 5/11/23 and as I was explaining the situation he hung up on me and would not take any more of my calls, very unprofessional .

    Do yourself a favor look anywhere but here for chimney services. I tried to cancel his service he…read morewould not allow 4 days after signing his service contract. He threatened to keep the deposit unless work was done. Of course I refused and told him I'm canceling. Now he says he is placing a lien on my house. Morons like Jeff should not be in business. I am also reporting this scam artist to the better business bureau See attached text message from Jeff the owner. This it how he treats people. Total douche bag! If you read the bottom of the inspection report reciept that you signed..you have 3 days too cancle. Unfortunately..this isnt a option too cancle. There is nothing else too talk about other then moving forward with the installation or loosing your deposit due too the law and our agreement. Next conversation tomorrow is finishing or you loosing your deposit. Good night

    Bruno Construction Masonry and Tuckpointing - Parapet wall complete rebuild on Condo building

    Bruno Construction Masonry and Tuckpointing

    (13 reviews)

    I do not trust Bruno's work and will not hire them again. They tried to skirt out of a contract…read moreand also lied several times. They were under contract to spot tuck-point an entire wall but instead they only did the top of the wall and then claimed that the work was completed. When confronted about the rest of the wall, they repeatedly lied saying they did the entire wall and said that I was seeing shadows. Only after producing photos (I attached a few photos) of gaping holes did they grudgingly get back on the wall to complete the job. They said "ugh, I guess we missed a few spots" Unless you plan on babysitting them throughout the project, I do not recommend them.

    Bruno construction was contracted and paid $10,000 to provide spot tuckpointing on the front façade…read moreof the building due to efflorescence in spots and around the top of the building. They did some spot tuckpoint work at the top of the building but then used a vinegar spray to make it appear they had completed tuckpointing on the areas showing effervescence. The effervescence returned since they had not fixed any cracks in the mortar in those within a few months. We tried to work this out with them, but had to file a complaint with the better business bureau and now considering small claims court against them. I notice a review by Matty C on 8-3-20 that reports the same issue we had with them claiming to have done work and arguing with us despite the evidence of the building looking the exact same before and after.

    Don Kelly Concrete - masonry_concrete - Updated May 2026

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