I went to Don Brown Chevrolet on Kingshighway this week for what I thought was going to be a routine transmission flush on the Corvette. My people told me not to go there because "the service department is the worst and they will find a way to make you feel like you are being screwed while you wear courduroy pants." I didn't listen and decided to try them out since they a in the neighborhood.
I made my appointment for 9am. I dropped the car of at 8am, and told them I needed it back by mid afternoon. I called around 12:30pm and was told "there are six cars in front of you." I asked how that was possible because I had a 9am appointment. Her response was "I sorry but there are 6 cars in front of you." I then asked am I getting it back in the early afternoon as you agreed to?" they (Sarah) said "yes"
Again after receiving no call from them, I call the service department at 3:15pm, thinking that this would be done by now because it does not take 6 hours to flush a transmission and refill it. But, I was told "let me ask the tech where he is on it." She (Sarah) then got back on the phone and proceeded to jack my quoted price up by $200 because there was something "special" that had to be done. I asked her what it was, but she made up some ridiculous word salad excuse. I then asked her if I was getting my car back today, she said yes.
None of this was sitting well with me so I had my wife drive me over there at 4pm and when I got there, they began by taking me to the Customer Service Manager who happened to be sitting with one of the Techs. The began making excuses for the techs, the services girl, how busy they were, (Blah Blah Blah) and trying to explain what this special service was (which was completely unneccessary). It was a simply transmission flush.
Finally, the service manage came in and was unaware that any of this was going, asked me if I was a "waiter?" As in "did I wait on site for the car to be fininsh?" I said no, because I had an appointment already, and was there with the car a full hour before my appointment to get serviced. He said "well, if you were here waiting for the car, we probably would have gotten it done in a couple of hours, but since you left, we just felt you would have it back to you by close of business." I have never heard of this kind of crap. What was the point of making and appointment?
Finally the customer service manager asked the service manager "Where are we right now with the servicing of the vehicle?" and he said "I don't know?" She asked, "is it on the rack" He said "no!" It is now 4:35pm (and they close at 5). She asked him "is Mr Parker's car going to be finished today?" He said "with all of the communication issues on this, we can probably get to it tomorrow."
About this time the professional reserved part of me left the room, and the poor black kid from North County, with a violent disposition stayed around and I lost it on everybody in the room. I stood up and told them (in my loud football coaches tone) how atrocious this experience has been, how everyone told me "Don't go to Don Brown for ANYTHING because they have THE WORST CUSTOMER SERVICE IN THE CHEVY CARDEALERSHIP mechanism, and to simply "bring my f***ing car around.
The funniest part of this was, I got the opportunity to repeat all of this, 1 min later to Mr. Don Brown himself, who tried to apologized for his shitty service department and the treament I received.
In th end, no matter where you go to have you car serviced, DON'T GO TO DON BROWN CHEVROLET. THEY ARE THE ABSOLUTE WORST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more
