Food: Good.
Service: Terrible.
TL/DR:
This is mainly a message to the restaurant that you need to have signage of where people with orders for pickup are to stand and/or that there should be a separate line in general!!
The other part of this review is to fellow customers: if someone that is standing in front of you in line gets passed over, do the decent thing and say "Hey this person was here before me." Don't be a selfish jerk.
Full review:
The restaurant is extremely small and always hectic, so I ordered ahead which I normally never have a problem with. I arrived at the end of my pickup window (40 mins) and I got in line. There was no other signage directing to a pickup window. Multiple people in front of me have their order taken. More people come in behind me, two girls directly ask me if I'm in line, and I tell them yes.
A man comes in and steps over to the right of the line and after 5 minutes is asked by one employee if they have an order for pickup. He tells them a name and he is helped.
I then try to follow suit as I am not ordering to dine in and have already called in my order. I step over to the right. The people behind me step over trying to follow me and I tell them "I'm trying to pick up an order, no need to get behind me."
The same person who had helped the man originally with his pickup order steps by me and doesn't offer to help. She passes me multiple times and I am ignored.
The cashier taking orders finally looks over at me after taking an order and says "Do you have an order for pickup?"
"Yes i do"
"What is the name?"
"Morgan"
"Okay i will help you after i take these orders can you please step over here to the left register?" The cash register then yells to the general line, "if you have a pickup order, please come to the left cash register."
The girls who had been directly behind me and asked if I was line, say NOTHING, about me being there first and they get their order taken! Meanwhile, a man who I know came in after me steps quickly up to the left cash register and cuts me off while I try to move over.
Someone behind me, who I believe is a Doordasher, we make small talk about how crazy it is and the fact that there is no signage.
An employee then steps around to help another Doordasher that had been waiting in line and then when that employee comes back in, she asks the woman Doordasher behind me for her order name, and she happily gives it to her, even though me and one other person are in line in front of her!
The cash register then has to change attention from the man in front of me, to then back to the "regular order line", before I am finally seen.
I waited for 30 minutes to get an order that had already been put it in an hour and 10 minutes prior. That is ridiculous! Our food was cold by the time I got home. If someone is in front of you do the decent thing and let the restaurant know that they should be helped first! Domo, you need to have clear signage for your two lines. Your food is good, but your service sucks. I'll go to Soi Bistro next time. read more