I've been ordering from this Domino's since the day they opened in town. The first few orders were a little rough, but hey--new place, new staff, growing pains. After that, everything was smooth sailing... until recently. And by "recently," I mean the last two orders were like watching a slow-motion train derailment made entirely out of pizza dough and disappointment.
Order #1:
We were missing food, what did arrive was burnt, and one particular item tasted like my tongue had been personally selected for punishment by a flaming pitchfork. We called, and to their credit, they made it right. They remade some items and gave us a full credit--usable only over the phone, but fine. They did the right thing, and I appreciated it.
Order #2 (the credit order):
This is where the wheels officially fell off. We ordered over the phone, clearly and carefully, because we wanted to give them another chance. They didn't enter some of the items, so we weren't missing food... they just never put it in the system in the first place. When I said "thin crust," what arrived was thick crust. The sandwiches were--again--sloppy and poorly assembled. And the food? Still burnt.
At this point, it's not about a credit. It's not about remaking the food. It's about getting it right the first time.
Quality control isn't a nice-to-have; it's the bare minimum for keeping customers.
I don't want another coupon, another apology, or another phone call. I want consistency, accuracy, and, ideally, food that doesn't taste like it's been through a small house fire.
Unfortunately, the recent pattern shows this isn't a one-off mistake. It's reactive, not proactive, and that's how you lose customers. And in this case... you've lost me. I won't be ordering again. read more
