You take your chances on just about everything at this particular Domino's. You take a chance that they will get your order correct. You take your chance if they deliver your whole order. You take your chance if you can get through to them on the phone. They will actually pick it up and hang it up instead of asking you to hold on or instead of telling you if you order that it may be quite a wait. If you order on line the tracker will tell you that your order is ready for pick-up and when you get there it may not be ready or you may have to sit at drive-thru window while several workers stand around and talk or piddle around instead of coming to the window. Meanwhile your food is sitting on shelf getting cold.
My worse experience, though, was when I ordered a large pizza, a pan pizza, and a salad. The delivery girl called my house to make sure she had address correct. My mother got the order and I noticed the salad was missing. I tried to call the shop and it just rang and rang until I heard someone pick it up and laughing and they hung up. I tried calling the delivery driver on her cell she called me on. She would not answer. I left her a message. I called the shop two more times and it rang and rang and rang till they kept picking the phone up and directly hanging it back up. I finally decided to eat my pan pizza bc I was so hungry. Boy was I disappointed! It had plenty of cheese and toppings, but barely any sauce on it. I ate two pieces bc I was starving by then.
I tried calling again and Finally got through to someone. I asked to speak to a manager and was told he was outside. I told the guy I would hold on and Not to hang up on me. He asked what it was about. I told him a complaint. By this time I was mad. The manager got on and I let him have it and told him what I went through. I was talking loud, but never yelled. I told him he was a sorry manager, but I never cussed him. He told me he could re-cook the pizza. He told me he wasn't going to stand there and listen to me scream and cuss him. He talked loud and I talked over him. I told him to re-cook the pizza then and that it better not be tampered with. I also told him I was going to make a complaint. He scoffed and told me he was the general manager, so who was I going to complain to. I asked him if he was the franchise owner? Then I told him to go ahead and send me another pizza. He told me he wasn't going to send anything! So, I paid for a salad I didn't get. I paid for a pan pizza that had about a tablespoon of sauce on the whole thing. The rest of that was thrown in the trash. I was robbed!
This place cannot keep workers or drivers very long. It's not a surprise with management like this. There is pitiful supervision. The training is probably lacking as well. If it was run well, they wouldn't have such a high employee turnover and I, as just one, Past customer, would not have constantly had such issues with my pizzas and sorry service.
You can't complain unless you figure out how to get in touch with the corporate office. The manager stops all complaints at him, apparently...IF you can even get through on the phone. By the way, I made my complaint to corporate and they said I would be receiving a phone call about my complaint. That was about a month ago and I have yet to hear from them. I asked to have my money refunded for my salad and the one pizza. No, it never was refunded and I would never trust this particular store to make anything for me. It was like $40 or so dollars with delivery fee and a 20% tip.
You take your chance with this Roanoke Rapids, NC Domino's franchise. I do not recommend! There are several other pizza places in this town, so I suggest giving your business to some place that appreciates it and deserves it. read more
