If I could have given a ZERO stars I would have. We have ordered from this Domino's at least once a month for four years since we moved to Mahomet. There's not a lot of delivery options in this small town. From now on, when we want pizza, we'll be ordering from Monicals and here's why. Tonight we ordered two medium pizzas and wings. Delivery was prompt. However, one of our pizzas was so soaked in grease that the bottom crust was WET - like it looked like it'd been dipped in water and was soggy to the touch - like "fingers barely touching it cause it to disintegrate" soggy. Gross. But not a huge deal. Things happen. So we called the store and asked to speak to a manager. They said they would remake the soggy pizza, but that we would have to wait 45 minutes. Mind you, our original order was delivered in less than 20 minutes. So we said ok that's fine, can you remake the entire order then and we won't touch the old one and we'll send it back with the driver. They refused. We tried to explain that the reason we got two pizzas is because we don't eat the same toppings. Waiting 45 minutes meant that I wouldn't be eating - leaving my husband with two options - eat in front of me or wait for the new delivery, but then his pizza would be cold. The manager/owner (at least he claimed he was the partial owner) was incredibly rude over the phone, and refused to either make our pizza a priority and deliver it faster and he refused to replace the rest of the order . When it take 45 mins to deliver a pizza that THEY messed up, taking care of your customers makes sense. We were fine waiting. We just simply wanted all of our food delivered fresh at the same time so we could dine together. Now, to further expose the idiocy of this manager, in the end, they are going to eat the cost of both pizzas and the wings, as we boxed everything up and returned it for our money back. AND they lost regular customers and will hopefully lose more when others read this review. I cannot say how disgusted we are at this store's management or lack their of, and yes, we will be in contact with corporate immediately following this Yelp post. We will NEVER order from them again simply because I believe great product and combined with great customer service is what makes a business worth my money. No one is perfect. But when you mess up, you fix it. In this case, we got NEITHER. This branch gets a giant . The only think I can say is Karma is a you-know-what though. It has a way of coming back to rude nasty people who are ugly on the inside and towards others. Such a shame that the owners are complete jerks and don't know a thing about keeping their customers happy. We order dominoes monthly but won't ever again. In the words of Julia Roberts - big mistake. Huge.
Update: When my husband returned the order for a full refund, he opened the pizza box to show them and the guy "Seth" or "Caleb" shrugged his shoulders and said so? I can remake the pizza. My husband asked again for them to remake the whole order, giving them another change to make it right. He refused and then told him to go to Monicals. So, we did. Monicals pizza is delicious and in the end we spent $2 less. The people at Monicals couldn't believe we'd been treated like that. Also, "Seth" and "Caleb" had also claimed to be the owners over the phone when we'd asked to speak to HIS manager, but at the store he felt it necessary to inform my husband that HE had already called the franchisee and corporate and they were the ones who had told us to try Monicals next time as well. Nice customer service Dominos. Real nice. You'll be hearing from us. read more
