Tonight was by far the worst experience I have ever had in any type of service industry. I'm still flabbergasted and confused about what happened.
At about 7:30pm, I called and placed my order of a large half cheese, half hamburger pizza from they said about 10 mins. I was in the same plaza waiting for food I had just ordered from the Chinese place as well and figured it would be ready by time I left there.
When I finally went down there, I saw on the screen, my name and that my order was ready. I paid and she told me it wasn't ready. As I sat there waiting, my 5 year old drew on the chalk board and we watched them make a bunch of other pizzas, as I started noticing other people coming in and also picking up orders and leaving, I started wondering where my one pizza was. I then realized all the other pizzas I watched them make we're coming out and saw delivery drivers taking them.
When I finally questioned about my pizza, the girl at the counter told me it wasn't ready yet, I asked why all the other food was and mine wasn't. She said it wasn't their fault. I said can you check? Does it need to be remade? Should I get my money back? What is going on?? She acted like I was being unreasonable. I asked for the manager, who happened to be behind her cutting the pizza coming out. He asked what the problem was and I said I called 20 mins ago and waited in there another 10 mins and I still had no food. He said they were busy, I said, ok, but do I have food coming or not? He said no. He said maybe a delivery driver took it with an order. I said are you going to remake it? He said it will take another 10 mins. I said, is there a reason you haven't already started making it? They were looking at me like I was crazy.
I then said to give me my money back and the girl put the bill on the counter and then tossed the coins across the counter toward me. I said, did you really just throw my change? She said no, I said, are you serious!!?!
I then asked for the name of the owner and the said they can't tell me that. I said I'm not leaving until I get his name. The "manager" told me that maybe I should call corporate. I was shocked!
I then asked a driver what the name of the owner was and he said he can't tell me that. Everyone in there finally started ignoring me as if I weren't in there.
Finally I called the Arnold location and talked to the manager there (as I still stood in the imperial store with my change strewn across the counter)
The manager named Brian at Arnold was very helpful and gave me the name of the owner (Danny Lynn) and the phone number to contact him at (573-651-4275)
I thanked Brian and hung up, let the imperial staff know I would be calling Danny Lynn, and left to go order a pizza at the Papa Johns across the street.
I had 4 hungry little kids waiting to eat.
By time I got over there, it was 8:30. This ordeal lasted an hour!
I work in the food industry, I worked for dominos many years ago as well and I am in utter disbelief that something like that was even a possibility from a worker.
Just horrible. I already emailed corporate, left Danny Lynn a message, will call again and again until I get some kind of answer of how these people can be in charge of and running this store. read more
