The staff at this Domino's hit the ball out of the park with a confusing situation this evening.
I had tried to place an online order for carry-out on my phone, saying I would pay when I got there. The website locked up. I tried again, paying online with a card. The website locked up again.
I showed up, not knowing if my order had even went through. They did have my order, but it showed that I hadn't paid. I check my banking app that showed I had paid. I showed them and they free'd off the pizza.
Two hours go by, and the store calls me to tell me that they had had a duplicate order waiting for me (a duplicate from the phone SNAFU). Once I explained the situation, they refunded the money that had been charged to my card. (Confusing situation. But essentially: I accidentally caused them to make two pizzas. They charged me for one, and then gave me a refund for the confusion.)
Very impressed with the customer service! (The pizza was good too!) read more