UPDATE: After filing a lawsuit and appearing in local court, the refund was issued. The comment…read moreleft by the business owner below is a direct contradiction of the court order. ********************************************************************************** A representative Liberty Security Services (Ryan Hoy) was introduced to us by Sutton Electric as a contractor to provide remote controlled thermostat capabilities. Although Liberty seemed only to specialize in home security, Ryan insisted that environmental control was something they did. Ryan's team installed three battery powered thermostats with Z-Wave communication controls via remote application. The device continually displayed incorrect temperature information and was unable to remotely control any of the devices. We contacted Liberty numerous times where we were told that everything seemed to be working on their end. We continued to try and use the application to no avail. Four months later, during yet another call to Liberty, they offered to send out a technician to see what the problem was. The technician indicated that the devices were not connected to the internet during the initial install and, as such, were non-functional. As requested, we had emailed Ryan our internet credentials to connect the devices, but this was never done. The technician connected the devices. At that point, we expressed disappointment, but did not request a refund for the monitoring services for which Liberty was charging over $30/month. Despite the devices now being functionally connected, the remote control application continued to disappoint. Inconsistent temperature reads and no ability to control remotely. In January, we came to the house and 2 of the 3 thermostats were completely off. The temperature had fallen well below what is considered a safe range for the winter season. When we called Liberty, they again indicated things were working on their end. We indicated that the device screens were black and they were non-responsive to manual control. At this, we were prompted to replace the batteries. Once replaced, the thermostats became functional again. Ryan insisted he used lithium batteries that should last years, not 4-5 months. This was not the case, as the batteries we removed were not lithium and were seemingly used since they died so quickly. Most disturbing, Liberty - serving in the capacity of an environmental monitoring service - was not alerted to the battery failure. We then requested a refund for the prior months' services charges, which Liberty agreed to reimburse. Weeks went by and we did not receive reimbursement; however, the thermostats continued to be non-responsive in terms of remote control. At this point, we requested a full refund for the products and services from Liberty and returned the equipment. Ryan agreed the service had not been up to par and agreed to refund us the cost of the thermostats, installation and service charges. In addition, we spoke to other contractors who indicated the thermostats should not have been used with our current wiring. Despite numerous email communications and phone calls, the refund was still not processed months later. We called our credit card company, which was able to reverse some of the charges. Liberty then indicated that the refund could not be processed due to the credit card dispute and told us to remove it. Though we did so, and continued communication with Liberty, two more months have passed. Not only have we not received a refund, but communication has become non-productive to the point we are being forced to seek legal representation to compel Liberty to refund us, as promised. Caveat Emptor: Based on our experience, it seems Liberty Security Services functions via two guys who install equipment without discussing limitations with customers, then charge customers a monthly fee to "monitor" said equipment. They answer their cell phones and tell you everything is working fine but nothing is really being monitored. Hopefully we will be able to recoup our costs, though unfortunately it seems we will require legal assistance to do so. As such, I hope this recount of our experience serves as a warning to others before engaging in business with Liberty Security Services.

From the owner: Liberty Security Services is an electronic security provider that is licensed to operate in the…read moreState of New York, and provide high level security solutions in the following categories: * Residential Intrusion & Fire Alarm Systems * Commercial Intrusion & Fire Alarm Systems * Network Security & Intrusion Detection * CCTV & IP Camera Systems * Access Control Systems * Medical Alarm Systems

These guys are the real deal…read more I have my security system managed by a bigger (but not better) competitor in the area and have had nothing but trouble. For months, I was dealing with a zone that was suffering from voltage spikes and producing false alarms left and right. I called my monitoring company to do repairs. First, they sent someone out to replace a contact (even though that was clearly not the issue) and billed me for hours of troubleshooting, then I was stuck calling back in countless times trying to reach the "right" person to resolve my issue - all while having 2 to 3 false alarms per day! Finally, I got fed up and called Catskill Security Systems. I called them and - boom - got a service appointment the very next day. Joe came out and diagnosed my rather complex issue with ease. After an hour or so, my system was back online and not a false alarm since. Thank you Joe!! I can't emphasize enough just how much more knowledgeable and professional this team is compared to other security companies in the area. I have a background in electronics and software engineering, so it's hard to bullshit someone like me when it comes to fixing low voltage circuits. I am always impressed and satisfied by the skills and knowledge that this company has. Going forward, I won't trust my security system with anyone other than Catskill Security Systems!

From the owner: A Few Words About Us Our Team Leader Joe Sacchetti is one of the founding partners of the former…read moresuccessful security systems company Scott Alarm Systems. With 35 years in the security systems industry, he has taken his vast experience from managing both small and large companies to apply the grass roots parts of them here at Catskill Security Systems. He believes obtaining a security system should not be hard and complex. We are a local company that understands the community from the ski resort towns of Hunter and Windham to the sleepy communit of Copake lake and all points in between. Our goal is to provide the same quality of ethical service the community is accustomed to and deserves. From small projects to enterprise size systems.

I have had an alarm with Safeco for over 40 years with no problems. I had my fire alarm go off with…read moreno fire, just smoke from the oven. Apparently the company was sold but no updated emergency call number was given to me. I was unable to contact anyone, as I had been able to do for 40 years to cancel the alarm and had the fire department show up unnecessarily. Summit Security sucks!!!

Paul Let me give you…read morea little update Since our last email Also note I am putting out a scathing review online about the lack of service How poor your service is and how poorly you treat your customers. Which I should of done last year Before we start Note I use 2 other Security Companies For 2 other residential locations And have NOT incurred 1 problem in either home for years! I also have 4 homes 4 cars and a load Of great credit to the point that $194 Will not even effect my credit in a any way. So if I choose to NOT pay for the Invoice in question you can try and get it Another way. Recently our service went out for 3 weeks and we Never received NOTICE from your company that there was NO Communication between your security company and my house. We upgraded our service as per Doug's request Thinking it would Put us back on line. Why this is something you needed to come out to my house for IDK and it should and could've been done from your location We had NO Alarm Service We lost 2 camera out of 4!!!! We Still haven't had all 4 working 2 years!!!! We now have NO Cameras over a month!! Your team can't fix shit and has to come to house every time something is wrong? ( that will be in that review too) So you can charge me again?? We were scheduled for you to come and try?? WTF try we are in 21 century To fix 2 out of 4 camera's that never worked to begin with!!! And you gonna charge me again For something you can't get working! I may just copy this and put it in line!! Someone better have the BALLS to call me about this And I'd prefer it be you Paul before this goes out. Sent from my iPhone

Thanks to JTech Security Systems, I have peace of mind about my home security system. As someone…read morewho likes to travel, I always worried about leaving my home alone for extended periods of time. Although having a neighbor or a friend check in for me while I'm away is always helpful, now I can monitor my home right from my phone no matter where I am without having to inconvenience anybody--I love this!! I'm so glad I went with JTech for a variety of reasons: their up to the minute technology, accessibility, and price point. Jason was very thorough and knowledgeable in his explanation of features, and after comparing his company with other better known companies, I opted for JTech. Several months later I'm still very happy. If you are looking for personalized, excellent security service at a reasonable price, I highly recommend JTech.

I am a new mom who works full time. I wanted to add some cameras so that I can check in on the…read morenanny and family when i'm not at home. My neighbors have an interactive system and are able to control their entire home from their smart phones, I thought that it would be perfect for me but probably out of my budget. I researched my options after comparing multiple quotes from local and national companies and decided to go with JTech Security Systems. I was able to get next day appointment for an estimate. The owner of the company showed up. His name is Jason, He was very , personable and knowledgeable. What I enjoyed about him the most is that he wasn't a pushy salesman, I didnt feel pressured or obligated as the other companies made me feel to sign up same day. We discussed what my security concerns and goals were, Jason took his time and did a thorough walk through explaining potential security vulnerabilities that I overlooked, more importantly advised me on the lack of smoke and carbon monoxide detectors in my home. He also pointed out that my existing security system is hooked up to the telephone line which in the event of a burglary can be cut. New technology runs on cellular networks. I never knew home security was can be so in depth. Jason opened my eyes to all these potential threats. Out of all the security companies that showed up for estimates, Jason was the only one who came with a demo. It was great to be able to see and touch the products before I made a purchase. After careful consideration, I decided that Jtech was a good fit for my family and home. I upgraded my existing system for a new smart home security system. The main panel is touch screen and visually intuitive. The best part is that I can totally control it from my Iphone or computer, not only does it control my alarm but it is also connected my cameras, lighting, thermostats, garage doors and front/back door locks in my home . If I forget to turn the thermostat down before I leave the house, it automatically goes down to a set temperature when I arm the system away. Making my home more energy efficient. My favorite part is that I can keep an eye on my baby and pets anytime from work. I can also let people into my home such as the dog walker or contractor...all from my phone. I do not have to give out my alarm codes anymore or make copies of keys which can be duplicated or lost. I am so happy that I got this system. Its not just a security system...it's part of my lifestyle. I am connected to my home and family while I'm away...that is so important for a working mom...to have that peace of mind. I'm so grateful for this technology and to Jason for installing it and patiently teaching me how to use it as I am not so tech savvy. Another great part of my experience is the price, it was so much more affordable than I thought. He was able to work within my budget. I love it and highly recommend JTECH over the bigger corporations because of high level of personal service, great technology and affordability. I am also having Jason install a system at my business location. I've already referred Jtech to my family and friends and they love it too! Once you have a "smart home"...you can't picture how you ever lived with out it! Lena

We are very please with the services and response we've gotten from Doyle Security. We signed up…read morewith them 5 years ago as CIA Security; it then became Doyle about a year or two ago. We've had the same wonderful response from Doyle that we did from CIA - anytime we've accidentally set off our alarm they've quickly contacted us to let us know.

From the owner: Scott Alarm Systems operates with independent UL listed central station to ensure professional…read morehandling of any emergency. Backup generator power and redundant communications in place for your complete peace of mind.Scott Alarm provides 24-hour, 7-days a-week, toll free, customer support.Scott Alarm is a full service provider. Our technicians and sales people are all well trained Scott employees - NOT subcontractors or temps.Scott Alarm Systems are simple to operate - from basic home systems to sophisticated commercial applications. Scott Alarm services are quite affordable - our monitoring can be less than .75 cents a day and you will likely be able to save 20% or more on home owner's insurance rates! Crime Statistics, more than ever, you need to help protect your family and home.Consider this:A home without a security system is 2 to 3 times more likely to be burglarized.Over 1.2 million home invasions occurred in 2000.The value of property stolen during burglaries in 2000 was an estimated 3 billion dollars.67% of all burglaries involve forcible entry and over half (60.7%) occur during daylight hours. The mission of Scott Alarm Systems is to aggressively expand our daily operations by providing for our clients the highest quality security, fire, access control, and surveillance camera systems at fair & competitive prices Scott Alarm Systems, Inc. is dedicated to building long-term relationships with customers through quality service and customer support.We are and wi...

During these frightening and unsafe times, one company stands out in home security, Perfection…read moreDetection Security Systems. Stu is the ultimate professional. He helps us humbly, and even though we are not the most tech-savvy, Stu has always made us feel safe and comfortable, like an old friend. Perfection Detection offers courteous, prompt, and extremely friendly professional service. They have taken care of all our security needs, upgrades, and concerns. Also, they are reasonably priced! I never leave reviews, but Perfection Detection deserves 5 stars, as they are outstanding!!!

These guys are a shining star in the alarm business. Top notch equipment, first class customer…read moreservice and honest pricing. If you're looking for a local alarm company who really cares about the customers, look no further.

I loved my old locksmith. He didn't just fix our locks when needed, but he also threw in some of…read morehis homemade hot sauce, and most importantly, he made me laugh. But he moved to Florida, leaving us heartbroken and with no one to turn to for rekeying. So I was in the market for a new guy, and I'm glad I found Marc here on Yelp. First of all, Pop N Lock? Great name. We reached out here, and immediately Marc was responsive, easy to communicate with through text, and we set up an appointment right away. He was on time, nice, and he handled the business. Prices are fair (the service call was $75), and I have no complaints. Well, there is the matter of the hot sauce, but we'll see how it goes from here. We'll definitely use Pop N Lock again.

Marc did a great job replacing/rekeying our new home. The communication was smooth and into the…read moredetails. The work was tidy and everything works great. Definitely recommend!

Nate @ Phantom Security & Fire is your one stop shop for all your Security, Fire &…read moreTelecommunication needs. He is very honest, straightforward & knowledgeable in his field. I am very satisfied with the service and professionalism provided to my company. Highly recommended!!

From the owner: Phantom Security & Fire was founded to be your trusted partner in keeping your facilities and the…read morepeople inside them safe and protected. We offer various services for commercial properties, including security camera installation, access control installation, burglar alarm installation, fire alarm installation, and alarm monitoring, as well as other low-voltage services. We service the Mid-Hudson Valley area in New York and are licensed and insured.