I love this establishment! The food is absolutely amazing! Every time I walk in there, the staff is…read moreso friendly, and is always willing to help and get me what I need, and fast! I am so glad this establishment exists, and it is a wonderful addition to the community!

I am very disappointed with my experience at 84 Lumber last weekend. I went there hoping to find…read morebetter-quality materials and more professional and knowledgeable employees than I typically encounter at the local big-box stores. Unfortunately, neither was the case. The pressure-treated boards are stored outside in the parking lot, and the majority of the boards I looked at were bent and twisted. I purchased a couple hundred dollars' worth of pressure-treated lumber from 84 Lumber, but chose to purchase the rest from Home Depot. I'm very happy that I did. I also special-ordered a small amount of Trex decking and asked if it could be cut into shorter lengths so I could transport it more easily. I was told that this would be no problem, but that cuts could only be made in 1-foot increments. I was also told the material would take approximately a week to arrive. After waiting a week, I went to the store to check on the order and was told that the order had never actually been placed and that I would have to wait another week. I had taken a week off from work specifically to build this deck, so this mistake delayed the completion of my project by another week or more. I eventually received a voicemail saying the material had arrived and was ready for pickup. I went to the store on Saturday morning, only to find that the material had not been cut yet. Two of the boards I ordered were 20 feet long. I understand that decking boards are often slightly oversized, so I asked if they could be cut in half at 120.5 inches so I would have two 10-foot boards, which was what my project required. I was told no because store policy only allowed cuts in 1-foot increments. Unfortunately, the employee making the cuts also had a very poor attitude and, in my opinion, went out of his way to do a careless job. I will be attaching pictures showing the different cut lengths from this order. While the cuts were being made, I asked another employee whether the special-color-matched deck screws required pre-drilling and, if so, what drill-bit diameter was recommended. He told me the recommended pre-drill size was 1.875 inches. He was otherwise very nice and courteous, but that answer was obviously questionable and did not inspire confidence in the product knowledge at the store. Maybe you will have a better experience if you are a contractor doing a lot of business with them, but as a DIY homeowner, my experience was extremely disappointing. Based on this experience, I would recommend that other homeowners consider shopping elsewhere. I expected better quality, better communication, and better customer service from 84 Lumber. Unfortunately, I did not get any of the three.

We bought a new fiberglass exterior entry door for our home from Morse on August 13, 2025, in the…read moreamount of $5523.99 (Order No. 900475). The door was delivered on October 27, 2025. Jim Gardner recommended by Morse Sash and Door, arrived on October 28, 2025, to install our new door. He and his family members who accompanied him were pleasant to work with. We sent Jim a brief text thanking him for a pleasant experience. We didn't know at the time of our "thank-you" the problems that lay ahead of us! We wrote to Morse a report of installation defects. Our concerns were listed along with what we would consider Success Criteria for a completed and professional installation of our new door. PERFECTION! We have notified the local NYS Attorney General's office of our situation! We are also discussing attorney involvement! We were looking forward to a door that was easier to open and didn't have drafts pouring in each day. I'm afraid there were important steps in the installation process that were amiss. The plastic dust box and the security strike weren't even installed as well! The air infiltration is also going to account for a substantial addition to our RG&E bill since we have had air coming in since October 28 for a total thus far of 102 days! Would this be something you would want for your own home? Our expenses incurred thus far for our new door are as follows: Door and hardware $5523.99; Painting (inside and outside) and any wood needing replacement $1664.10; Installation $1720.00; Old door removal $200.00. Our total is $9108.09 for all activity associated with our new door. And, we STILL have a door that's difficult to work with, and we STILL have drafts coming in! We are now awaiting for a part that is due this month - but NO DATE GIVEN FOR ARRIVAL OR INSTALL OF THE NEW PART! A BRAND NEW DOOR NEEDING REPAIRS ON IT! SHAMEFUL!!! We are now in the THIRD severe cold event for our area. The temp when we got up this morning was 2 degrees. The high today is 4 degrees. The wind chill is -18 degrees today and expected to stay that way all day! Still have the cardboard and the shrink wrap in place on the front door! Have sent videos to Morse and Attorney General's office showing the movement of the shrink wrap on the door!!! This is the worst place in the world to ever do business with! Caveat Emptor!!!!!!!!!!!!!!!

I was working on a project for my living room with built ins. I required shelves and countertops…read morefor cabinets that were a unique size and I wanted good quality wood. I reached out to a few lumber stores and decided to go with Morse. The sales guy was very nice and came out to my house to measure (even though the lumber was still too long and had to be cut down by me). The lumber was delayed several times being delivered, which not a huge deal. Since it was delayed being delivered it took me awhile to get around to staining them. I was out of town for several weeks (sometimes you're just busy!). While I was waiting to stain the wood, they were laid on cardboard and covered by blankets in my garage. Well protected from any damage. By the time I got around to staining them, I noticed a few of the shelves were damaged. They had marks in them that were clearly visible. And the wood used for the shelves was a lower quality than what they used for the counters (and they were supposed to be the same). So I reached out to the sales guy who was very nice when we met previously. However I didn't get a response and had to reach out 3 times to hear anything back. After a few weeks of the initial communication he came over to look at the damage (I had provided photos as well). However at this point I had already completed the staining due to it taking forever to hear back (and if you have ever done this, it takes forever). I didn't want to have to start over again, so the salesman and I agreed they would just credit me for the damage. A week goes by again and I don't hear anything, so I reach out (again no response). Finally the operations manager calls me (left a message since I couldn't answer at the time). At this point I am not even mad, but here is where they get the one star review. I had to call the operations manager back 3 times before I could get him to answer (even left messages with no call back). When I finally talked to him he was not very nice and blamed all the damage on me. He literally said that since it had been so long I probably damaged it myself or had someone come over and damage it for me. I get that it had been awhile, but again the delivery was delayed and I couldn't get the sales guy to respond. The operations manager was just rude and provided a terrible end to this experience.

We ordered a 30" x 80 framed solid wood door. The girl on the phone asked my husband what size…read moredoor he wanted and gave him their product number for it (nothing that meant anything to him and nothing that indicated she had gotten the order accurately). When it was delivered, it was a 32" door. When he called about it, he was told that they would order us a 30" door for half price delivered. BUT...no take backs and no credit for their mistake. Take your chances...make sure they get your order right or you will eat it! Oh, and then I called and left Mr. Matthews a message but no return call.

I'm about to put a lawsuit in on Mathews & fields lumber co. They are taking forever submitting…read moreunemployment insurance claims paperwork and I want my back pay. I already got hired at three different jobs which I'm going to work all three cuz I'm a beast like that. 2 part times and a full time. At least 2 of them I'm taking for sure. but I want my back pay. Don't ever work for Isiah Bingham or his dad or that lumber yard they suck! After 10 months of all the overtime I worked in extra work I put in when no one else did And I couldn't even get a single dollar raise or even over any sick days or vacation. If there ever was a company that operated not by the books it's them. I swear I don't even think they have a book to go by. Either that or they lie on all their paperwork. And they should be safety audited. I got injured pretty much everyday because of unsafe working conditions and poor training. They treat their employees like crap and the other employees treat each other like crap and swear and yell and are completely unprofessional. I worked hard. Meanwhile, the lead on the truss table is always on his phone gets to take however many paid days off He wants and takes as long of breaks as he wants without any repercussions. He does not lead and he does not train or answer questions from his co-workers, just greets them with disrespect and arrogance. I voiced my concerns on safety and the mistreatment of each other there and was only met with confrontation and my supervisor even put his fists up and threatened me and told me to shut my mouth. They just wing it everyday. Lousy.

I recently purchased an entry door, a fire door, and a sliding glass door from Rochester Colonial…read moreand couldn't be happier with the experience from start to finish. The sales team -- especially Mike G. -- was spectacular. They spent several hours with me over multiple visits helping me understand how to evaluate different options and ultimately recommending the best solution for my specific situation. I never felt pressured, only supported and well-informed. The installation experience was perhaps one of the best I've ever had with any home improvement company. The Rochester Colonial team was highly skilled, professional, and incredibly respectful of my home. Unlike other contractors I've used in the past, they used plastic barriers to wall off the work area so dust and dirt didn't spread throughout the house. They paid attention to every detail and even mopped the floor before leaving. The craftsmanship, professionalism, and customer care exceeded my expectations. I couldn't recommend Rochester Colonial more highly.

Great, friendly service! Recently, I stopped in to the Lyell Avenue store to ask about replacement…read morehardware for our storm door. Staff members dropped everything, looked up the door we purchased several years ago and found the parts to match, all at no charge. We continue to use Rochester colonial for all of our doors and windows; never disappointed with the product or service quality.