I love the products here and I shop here often, the manager doesn't seem to be very pleasant. Makes…read moreme wish Big Lots was still open. Store needs to be a little more organized, stuff is everywhere

While I genuinely appreciate Ollie's for its exceptional deals, I must express my concern regarding…read morethe staff's attitudes. During a recent shopping trip, I encountered a situation that highlighted this issue. As I was in dire need of using the restroom, I inquired about its location. To my dismay, I was informed by a disgruntled employee that there were no public restrooms available. Recognizing my urgency and the imminent risk of incontinence, a female employee intervened and kindly requested that I be allowed to use the restroom. Despite my gratitude, the employee remained dismissive and turned away. Subsequently, he contacted another employee via walkie-talkie to unlock the restroom door. In a state of panic, I rushed through the store, nearly damaging my clothing due to the prolonged nature of my urgency. It is perplexing that there are multiple stalls in the restroom, yet no single toilet is accessible. I suspect that this may be attributed to a lack of concern for customer needs or a preference for avoiding unpleasant situations. However, there are effective ways to address such issues. It is unacceptable that I had to endure such discomfort and distress(tears) in a shopping center to get help. Apart from this incident, I had no other complaints about the store.

This is one of the bigger five below's that I have been to. The ones by my house are much smaller…read moreand do not have nearly as much variety. When I walked in, they had a cute summer area and toy story area. They have tons of different shirts and some shoes too. I saw they have games, arts and crafts, toys, and books. They have decor as well. They do have an electronics area as well. They have a massive health and beauty area full of a lot of dupe products. I saw some tree hut and sol de janero dupes here. They have a giant area filled with candy. They have so much more and its definitely worth a stop. They do have items that are $5 and under. I did see some items that were $7, $10, and $15. When you checkout, they have self checkout areas. When you walk in, staff greets you. When you check out, staff asks if you found everything or need any help. The store was very clean and organized. There wasn't many empty spots either.

I visited the Rochester Rd location today and wow, it was a complete mess. Is there a manager…read morelooking over this store? Products on shelves were in a disarray, products scattered on the floor, trash on the floor everywhere you looked, etc. The place looked like it hadnt been cleaned up/straightened up in a long time. Air conditioning was not on and front doors were open. I saw one employee who was standing at the registers. I mentioned my concern about the store and all she said was sorry. We will visit a different location next time. Its clear this store doesn't have proper mgmt.

I've shopped here a handful of times and found the perfect indoor/outdoor pillows for our patio…read morefurniture. I've also had very good luck with finding boys clothes and shoes at great prices. Additionally, if you're lucky enough to find some clearance prices, well that's icing on the cake. Granted, the store looks disorganized and can look messy at times, but it's a bargain hunt to find something you like. I don't mind searching if I have the time. I've been in retail so I know all about customers leaving carts, not picking up something they dropped, walking over merchandise or setting things down wherever. It's frustrating and I give credit to anyone working here because it's not as easy as it appears. The cashier at checkout was super friendly and that makes a huge difference because it's your last interaction as you leave the store. But anyways, since they have a little bit of everything and a lot of clothes, chances are you'll find something you want or need or didn't think you needed until you saw it. Good deals are waiting..... For this type of discount store and comparing it to similar stores like this, it's between a 3 and 4 but I'll give it a 4 since I know the retail battle.

While shopping I observed why the store is so messy. As I was walking…read more around I noticed customers throwing clothes on the floor, on top racks and never putting them back where they got them and parents letting their children run wild in the store and destroying and opening the merchandise. Also seen other patrons walking around with a cart full of merchandise and discarding what they do not want any old place . I am sure the employees work very hard to clean and keep the store as tidy as possible and the store should not be judged by who works there but how rude some customers are.

People who work there are always helpful and the store is always clean with stocked shelves.read more

My favorite dollar store! You can find Anything and Everything ! We go there for camping supplies,…read moreholiday supplies, school supplies. Etc..

probably the best Family Dollar Store I have ever shop that. Friendly service and probably…read moreeverything is in stock most of the time when you come there. The store is clean and not cluttered with merchandise in the aisles. Conveniently located on 7 mile at the light so you can get in and out quick. and yes this location carries ice.

I went to shop at this place a few days ago and bought a few small things. When it was time to…read morecheck out the cashier was a black woman who seemed like she already had a bad attitude rang me up. I'm usually very breezy, so I didn't think anything of it. My total came up to a bit less than $50. After paying instead of just handing me the receipt, she asked me if I wanted it. I don't like carrying around unnecessary stuff so I just said "no thank u" without thinking too hard about it. To my surprise the phone charge cord I purchased which is right upfront by the registers DOES NOT WORK, so I called to explain it wasn't working & to ask if they could EXCHANGE it for me (still in it's packaging) and she very impolitely started talking over me and said without the receipt they couldn't even do an exchange. I told her it's still in the package and everything she continued to talk over me just saying "NO", "NO", "NO"... Finally I had enough of the rudeness and just hung up. I will NEVER IN MY LIFE SPEND ANOTHER DIME IN THAT ESTABLISHMENT SINCE THEY CANNOT RESPECT & HONOR THE CUSTOMERS WHO KEEP THEM IN BUSINESS! Absolutely ghetto and ridiculous!!

I'm so glad I finally stopped in here. They have everything; it's like the Sears of dollar stores…read more They particularly have anything you'd need for an event from catering and cooking supplies to huge sparkly centerpieces and synthetic florals. They have clothes and furniture and cosmetic items. It's great! The store was packed but the line went quickly. I'll be a regular customer, for sure.