What can I say but that working with this company was one of the worst experiences I have ever had…read morewith any company - ever. From start to finish, the owner was shady in her communication, manipulative in a way that shocked me, and ended up causing me extreme stress, and heartache mere days before my wedding.
Brides - be aware that if you have a dress custom made here - the dress is being made in China. The owner does not advertise this on her website, nor mention it to you in the process of buying the gown.
You begin the process by paying for the dress, in full, up front. If you are foolish enough to do this, as I was, know that you have just given over all your bargaining power to someone you have never met.
I purchased a custom made gown through this company on a bit of a rushed timeframe (5 1/2 months prior to my wedding.)
The owner assured me this was a perfectly do-able timeframe and happily took my order.
After 14 weeks had passed, I started asking to see the photos of my gown only to receive several excuses about how I had "confused" the timeline.
I was patient and tried to understand where the confusion was and get a solid timeline from her as to when I would receive photos of my gown as I was about 6 weeks away from my wedding date and needed to be sure I could get alterations done in time. By my calculations, according to our discussions when I had purchased the gown, I should have received my dress a month prior to my wedding.
Regardless - there was confusion - then a litany of excuses, one harsher than the next, each accusing me and shuffling around without giving me any solid information.
4 weeks before my wedding, still with no photos of my dress, I began to get nervous and had to shop for a backup dress. This was a very heart-wrenching experience.
Finally, I received photos of my gown only to discover that there were some fairly serious issues with the construction of the gown. I submitted detailed photos with photoshopped arrows, circles and explanations about how to fix these issues.
The owner of the company was combative, and just . . . shady.
Finally - 2 weeks later - I received photos of the re-drape of the gown and I went ahead and approved it and asked her to ship it to me as quickly as possible.
She explained it would take 2-3 days to ship to her from China and up to 3 days for her to ship it to me, getting it there about 3 days before my wedding. When I asked her if she could overnight it to me - she said that she could - if I paid for the overnight fee.
Needless to say - this was frustrating. The delay in the timing due to typhoons and poor planning on their end, caused me extreme stress, and then I had to wait an additional 2 weeks for them to fix the construction issues on the gown which should not have happened in the first place. She did not care in the slightest how upsetting that might be for me as a bride to have to receive this dress 2-3 days before my wedding, with almost no time to be sure it FIT, or was made well, or have it altered.
When I sent her an email expressing my frustration and asking that she overnight the dress without charging me for that, as a gesture - she responded within 48 hours telling me that the dress had arrived to her in Michigan and had been "damaged in shipping beyond repair."
I was shocked.
Had she not used a reputable shipping company to ship my gown?
What does "beyond repair" mean?
For some reason - it just didn't sit right with me - almost as if she didn't like my email, and had decided to punish me. I kid you not.
So I asked her, very kindly, to please send me photos of the damage to the gown.
She refused - saying this was an issue between her and the shipping company and none of my concern!
So I asked her to send me the dress - and she responded that she was instead sending me a full refund and that the dress had been shipped BACK to the manufacturer already (within less than 24 hours of her receiving the damaged dress.)
Now tell me this . . . if a dress was damaged in shipping - by the shipping company - WHY would you ship a dress back to the manufacturer in China?????
And why on earth would you not send photos of the damage to your customer?
The fact is - she either knew she wasn't going to receive my dress in time for my wedding and opted to lie to save face . . .. or the dress wasn't damaged but she simply felt like punishing me for my frustrated email about the overnight shipping charge.
I really can't say.
What I do know is that I had to buy a last-minute dress for my wedding and the dream dress that I had worked with them on for 5 months, disappeared mysteriously just days before my wedding. It was devastating - and I am sickened by the unprofessional, shady, appalling behavior of this company.
Brides - please - do yourself a favor. Don't entrust the most special dress you will ever wear - to this company. Learn from my heartbreaking mistakes.