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Dollar Tree

3.0 (1 review)

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2 years ago

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JCPenney - 11/15/2023

JCPenney

(4 reviews)

$$

Not much has changed at this smal town JCPenney since I was little…read more I found a couple of athletic hoodies for my elementary level kiddos, but just browsing through the women's section there was not anything for my taste. It was mainly geared towards older women. I know I'm supposedly "high risk" according to my OB/GYN, but dang I'm not ready to be these clothes old. The whole store from the outside to the mannequins (see my photo from 11/15/2023) is worn out. Literally! The sweate on said mannequin was falling off and had holes and tear in it! The employees and the security guard seemed nice. I'm glad the hoodies were discounted at 35% off the original price because it wouldn't be worth it to me otherwise. I'm shocked this is the Hobbs' sore, I mean, store.

It seems that JC Penney does not have a complaints service. So I will post my complaint letter to…read morethem here. It is with great concern for your business that I bring this customer complaint to your organization, as it seems that your Department Store Supervision (Denise Woods, Supervisor during my ordeal 11/22/15 6:05 PM) has no problem with showing an utter lack of concern for customer service or resolution as a tactic to ward off customer complaints. I entered the above JC Penney location maybe 15-20 minutes before closing. My wife and I continued shopping without noticing that the store had closed. My wife had about $60.00 of merchandise chosen for purchase. On two occasions I had different employees tell us in a rude manner that the store had closed (10 mins after closing). On the first occasion the employee stated, "we may not 'even' be able to pay for our purchases" (I believe hinting that we should leave the items and vacate the store). On the second occasion an employee felt the need to eavesdrop the conversation my wife and I were having about the ordeal as we walked up to the registers and felt the need to interject a reiteration of the store's closing time. Unbelieveable! I still went ahead and made the purchase but brought up my concerns. The cashiers showed very little concern for my plight, but I made the purchase anyway. The "straw" of the whole situation was that upon trying to exit the store, the doors were locked and not one of the six employees on the store floor came to help me until I asked for the manager. Well, the manager came up to the store-front with the key. I tried to bring up my concern about my treatment in the store and her response was to open the front door and reiterate the stores hours and the fact that they are posted at the front entrance. By this point I was so upset by the continued mistreatment from the staff, which included the management that I asked if I could return my items. Without blinking an eye, the manager ordered one of her employees to execute the transaction, which left me in awe of the customer service strategy I was just witnessing-save face by not caring at all. The ordeal was so upsetting to everyone that one of the employees, ironically enough, told me that if I was going to send a complaint, to inform you that they needed new computers. WOW! This situation could have been defused by a simple apology, as all I wanted was appreciation for being a customer and to be treated courteously. Instead of I got this treatment. Make of it what you will, but it will be a long time before I think about setting foot in any of your stores.

Shoe Dept - (6/21/2023)

Shoe Dept

(1 review)

My brother and his girlfriend bought me my first pair of Hey Dude shoes for my birthday from Shoe…read moreDept. They were a size too big. I brought them in to see if I could exchange them on 6/21/2023. The young lady I dealt with was amicable, but a bit strange. Nonetheless she guided me in the area where the Hey Dude section was. It seemed like a large section, but it turned out they didn't have the same shoes so I settled for some Wendy glitter in baby pink ones. Apparently that day these were on sale due to "National Pink Day" (not kidding) because even though they were the same price as what my brother bought on his receipt, I ended up with some cash back. The exchange was a quick, painless process. It's a newer Shoe Dept in Hobbs, NM, next to one of the fire stations. I only knocked off a star because you have to ask for panty hose liner from the front registers if you're not wearing socks. Plus some of their aisles were in a bit of disarray. Loyalty program is available. They do have the Brannock foot measuring devices here! Haven't seen those in forever it seems. Can't wait to see if they have any in my daughter's size because she has been dying for a pair.

From the owner: At Shoe Dept., you can find brand-name shoes, the latest trends, handbags and fun accessories at…read moreaffordable prices for women, men and kids. We're a family-friendly footwear store with 1100+ locations carrying well-known brands for everyone such as Hey Dude, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.

Horsefeathers - (8/5/2023)

Horsefeathers

(1 review)

Horsefeathers is a boutique on the east side of Hobbs, NM…read more It's been around forever and I'm glad to see it doing so well. When I was a teenager I remember not really appreciating all the "old lady" accessories and other items. Lol. This place now seems larger, easier to manuever in, and with many more options for gifts for loved ones than ever before. There was everything from some women's clothing, jewelry, slippers, sunglasses, and bags to kitchenware, some gourmet food items, bath bombs, other body care items, cards for every occassion, and books. Many wedding registries are created here because they also have quite an array of home decor. Not to mention several Christian faith-based items like crosses, jewelry, books, and other decor. There is a small men's section and also a baby section. I learned of a new tool for little ones while I was here back on August 5, 2023 - it's called toniebox. From the tonies website, this device is best described as "imagination-building, screen-free digital listening experience that plays stories, songs, and more." It seems like an excellent way for parents who don't want to give their children a tablet or other device to engage in listening and other important life skills. Horsefeathers was selling the starter boxes and Tonies characters for 50% off. There are many affordable gifts here plus... they offer free gift wrapping! The staff members are friendly and willing to help you - just ask if they're busy. The worst thing is their parking. There is very limited parking, but it is typically only crowded during major holidays.

Dollar Tree - discountstore - Updated May 2026

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