Subject: Commendation for Cashier at Store #4002 - Excellent Handling of Difficult Customer Dear Dollar Tree Customer Service Team, My name is Bonnie B. Burrell, and I am writing to commend the cashier at your Fort Lauderdale store (Store #4002, 1391 SE 17th Street) for her professionalism during a very challenging customer encounter on October 7, 2025. I witnessed the transaction that occurred immediately before mine. The customer was a Caucasian man in his early 30s, approximately 5'6"-5'7", with a bun styled like dreadlocks, wearing a green jacket, blue pants, and carrying a worn purple backpack. He purchased what appeared to be a package of cinnamon buns. The cashier politely asked him about a shopping basket he had used, as he had mentioned that additional items were in his backpack. The customer immediately responded with profanity, to which the cashier calmly replied that there was no need for profanity as she was simply inquiring about the items. She stated firmly but professionally that she did not appreciate his choice of words. Despite his continued swearing, verbal aggression, and even calling her "racist," the cashier maintained her composure, completed his transaction, and continued to serve with dignity. The customer even threatened to report her, to which she confidently provided her name. As a retired government official from the Department of Veterans Affairs, now age 64, with over 40 years of retail leadership experience as a store manager and general manager, I can say with confidence that this cashier handled the situation in the best and most professional way possible. Cashiers are often the first line of defense in difficult situations, and too often, we only hear negative stories. I want to highlight her commendable behavior and resilience in the face of hostility. Please pass along my appreciation to this cashier for her professionalism, patience, and strength under pressure. Sincerely, Bonnie B. Burrell read more

Dollar Tree - Discount Store Near Me - Fort Lauderdale, Florida

Stopped in here to find a bunch of Easter stuff for gifts. The wife found a few items she needed. I'm noticing more and more that the $1.25 pricing has morphed to $3.00 and $7.00 for selected items. The sock selection was deep and offered cool cartoon prints but noticed the sizes say up to thirteen but that was impossible post wash and they were very thin. Good for gag gifts but not for me to wear. read more

Dollar Tree - Discount Store Near Me - Fort Lauderdale, Florida

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It's cheap shopping and I get excited when I find the one thing that I really need for $1.25. I usually buy 3 or 4 items and that's how Dollar Tree makes money, in hopes you buy a lot each visit. Sometimes it's hard to find a person to assist but I manage. This store was not a mess as some are and lots of holiday merch in stock. Great location in east Fort Lauderdale very close to the intercoastal bridge. read more

Dollar Tree - Discount Store Near Me - Fort Lauderdale, Florida

Another shopping trip to this Dollar Tree and another happy customer. The store was well lit and very well stocked. I went to get some greeting cards and also went to check their Easter decoration options.....Lots of them.. The cashier greeted me with a "good morning" when I approached her and she was very nice. I like this particular store in the Fort Lauderdale area....and....if you are looking for Easter stuff....they have plenty......... read more

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Stopped in here after lunch the other day and was presently surprised. This is one of the nicest Dollar Trees I've been in. Located off of 17th street Causeway, it's in a large strip shopping center and there's plenty of parking. I've been on a mission lately and in search of. Organizing bins. Dollar Tree has the nicest ones and for $1.25 you can't beat the price. I was pleasantly surprised when I walked in. The store is clean, organized, and it's stocked. I found the bins and even better, this location has one that's larger than the ones I like. That's a score!!! Cashier was super nice and actually happy to be at work. read more

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This is one of the bigger dollar trees and is very clean and organized and it has the fridges in the back this is the best one in the area to go read more

A quick stop for batteries and this store needs some help. Merchandise was stacked pretty much everywhere waiting to be put on shelves. Some aisles impassable due to the carts and trolleys. Trash on the floor, several items not shelved properly and a very long wait at the registers. I have definitely experienced better. [Review 12913 overall, 229 of 2020.] read more

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This Dollar Store location continues to decline in cleanliness; as in filthy, windows ,doors,floor , ceiling I'm shocked the city hasn't issued a citation to clean it up. We live close by but will never renter this store Shame on management! read more

Dirty stores, safety, issues, code violations, not enough, staff, unsupervised kids, screaming, and running around, if you really want to feel like you're living in Tijuana than shop at Dollar Tree A little bit you save is not worth the enormous wait times to check out, the problematic customers who always hold you up in line, the untrained staff. The hierarchy of this company has just destroyed what used to be a pretty good place to find bargains. I just don't go anymore. read more

Long lines, of course grat prices. This night the "manager" was out, on "Break" . He left a young girl in the store with a line of 15-25 people. Poor girl people were on all sides if her asking questions and checking out. I felt bad for the girl and felt like it was dangerous to have a sore with one young employee alone at 8pm they would be liable if she was robbed or something. read more

Dollar Tree - Really...... 25 ppl in line and one register? - Discount Store Near Me - Fort Lauderdale, Florida

We end up at this location of Dollar Tree because it was close to the show and it was a great idea. This has to be one of the best ones I have been for their huge variety of merchandise. We got what we needed and more. read more

Dollar Tree - Discount Store Near Me - Fort Lauderdale, Florida

Yes it's a dollar tree so I realize expectations are not high but this one is a new low. The workers are straight up evil. They literally get pissed at you if you breathe around them. They are always so incredibly rude at the checkout line as well. Some manners and friendliness would go a long way here. read more

Every time that I go to Dollar Tree I find things for very cheap price that I can get away with buying there instead of other places and save money. That's a plus! However, every dollar tree has things that can improve on like organization and it's hard given that a lot of people go to try to get things cheap and leave a mess. So sometime it could look ghetto. You can find there about everything. I usually go and get things for party or balloons that you can save money getting it $4 instead of $5 like other party stores. Furthermore, you can find snacks and household items like napkins or paper or wipes for just a dollar. You can also find body wash soap and toothpaste and things like that. I especially like when they bring things for different occasions like summer, Christmas, or 4th of July. You can really host a party and not break the bank. It's better to come here first and get what you need before going to another store. read more

When it comes to Dollar Tree, I think Yelper Vanessa G. hit the nail on the proverbial head when she stated that: "...the fact everything is a dollar makes up for everything bad." However, compared to the other Dollar Tree stores I've been to, this is one of the best. It's by far larger than most, has a greater selection with all kinds of bang for the buck values, and everything has some kind of order to it. As for values, an example would be that I purchased several 3.5 ounce bags of dried cranberries at $1.00 each. They were marked "made in America of North American Cranberries. At least to me, a dried cranberry is a dried cranberry, so I don't see any reason that a competitor market had exactly the same only under a different brand label priced a $3.50 per 3.5 ounce bag, read more

Dollar Tree - Front - Discount Store Near Me - Fort Lauderdale, Florida

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I can't believe I am reviewing a Dollar Tree...but I feel the need to say that this is the CLEANEST, FRIENDLIEST and most organized dollar tree I have ever been in. The one by my house is disgusting and the people who work there are forever complaining about the customers or each other. This one was well organized and clean! read more

I was trying to purchase some things at this location using coupons and making sure I stayed within the guidelines of the coupon policy and the cashier looked at me like she has never seen coupons before. They couldn't get the coupons to scan AT ALL. Like no beeping or anything, to save myself the embarrassment because the line kept growing I paid everything without the coupons. Yes, I understand that everything is only $1 but if my coupon makes the items under $1 or free why shouldn't I be able to lessen the price of my purchase? If you offer the option to use coupons why do none of the cashiers know how to use/scan them. Please teach your employees the policies! read more

Dollar Tree - Coupon Policy - Discount Store Near Me - Fort Lauderdale, Florida

Definitely improved with organization of the store and merchandise but customer service is horrible and needs to improve. When is this store going to ever get it??? Look for people who are grateful to have a job!!! read more

This store is at least a weekly errand for me, since it saves me a (curse word) ton of money. All the things that I used to buy at Publix or Target in the category of cleaning products, paper products, and miscellaneous overpriced items like batteries-I get them all here. The previous reviewers are correct when they say that this is usually a crowded store. But think about the location first of all-it's along the 17th street causeway. They are trying to hire a bunch more people all the time it seems like. Secondly, I think this is one of the truly GOOD Dollar Tree locations where there are good items worth a dollar and not a bunch of crap that is worth 40-50 cents marked up. Depending on the day of the week I'm in here, I have found Nature's Own bread (not even kind of close to the expiration in case you're wondering) for $1. That same bread in Publix is $3.50 minimum. Even on BOGO that's $1.75. I get all my cleaning stuff here. There are name brand products in smaller sizes, or off label full sizes for $1. Instead of CLR, I got a full bottle of "RLC" which is kick ass. Glad bags, Reynolds Wrap, all that stuff. Saving me a fortune and THEY ACCEPT COUPONS. Some stuff I have gotten for completely free. My favorite thing in here is the wall of Betty Crocker kitchen products (tongs, veggie peelers, cheese graters, etc) which even on Amazon are over $4.50. This store is the BEST place to come as well when you're planning parties-their seasonal and holiday decor is phenomenal as well as their general party stuff, and you never want to spend a lot of money on that stuff anyway. Also, buy the Sunday paper on Saturday here rather than paying Publix 3 bucks! This is the easiest way to stretch your budget. It doesn't take long to sift through what are the goldmines and what is the dollar store garbage. read more

Location and variety of name brand items were impressive. My go to place when I was in Florida for 10 days. I cant give this store a 5 stars because the employees were terrible. Sorry!! read more

RUDE IS THE WORD IN THEIR VOCABULARY ! No service like their other stores. There was on check out and a long line, when they opened up another cashier, a lady from the back of the line jumped ahead, I have been waiting over ten minutes and ,I yelled out I have been waiting in line I was to be next , her reply was "WELL YOU ARE STILL WAITING IN LINE ,AR'NT YOU? " I hate going in this store due to the lack of service and if it is a Saturday when the ships then the line can go out the door due to the fact that it is less the 1/4 mile from Port Everglades Do yourself a favor , Go to another store one on State Road 84. Really nice people there. *** THANK YOU ANNA FOR YOUR SWEET COMMENT AND ACID TONGUE ***** read more

Ok they might not have the best customer service in the world, but the fact everything is a dollar makes up for everything bad.. .EVERYTHING!!!! I think I spent as much time here as i spent at my house during the last 3 months of last year. That quarter I had a class that was very crafty but this store came to my rescue. I was able to find everything i needed to complete my projects, and I am proud to say that I was able to do a window display that looked like a million bucks, mostly using things from the Dollar tree! Overall i come here once a month to stock up on some things for the house, but i love to come here more when there is a holiday because they always have a bunch of cute things for that specific time of the year. read more

For example... One Halloween I found life size black crows and bought tons of them and other cool things they had for Halloween. They have the best holiday decorations. Party City has mile long lines with the Police there. You know what I'm say'n is true. Haha Check out Dollar Tree for the Holidays. Make your Dolla Holla. read more

Kathy was the sweetest employee ever, she deserves a raise! dollar store has a huge variety of things, and an amazing pet section! best part of the experience was our cashier Kathy! read more

Evelyn seemed like she was the only one working. She was working hard and fast to help make the line go down. There was at least 10 people in line and at one point she was the only in cashiering. There was a guy in customer service area just standing there! Most Ross stores would have that person help ring up people especially since there was so many people in line. Just saying. So Evelyn you'll be getting an email and I hope management gives you at least a pat on the back. read more

Decent for a dollar store. No wait for a line on Saturday evening. Great selection of movie theatre sized candy and had legitimate chocolate. Also loved the selection of cards for holidays. read more

I was out walking in Fort Lauderdale and happen to come across this store. If you can believe it i have never been to the Dollar Tree stores! This store was so nice and clean i could not believe it was the Dollar Store. I picked up a few items that were really nice all for $9.00 and some change. Since i was traveling i couldn't go crazy with the cheese whiz. But, i wanted to... I was really pleased with what i got there, but even more pleased that the store was so clean and organized.The selection here was great,and i am looking forward to my next visit. Apparently they do not give you your $$ back if you need to make a return. but, you can get anything else in trade. A women had come in to do a return.That is what they told her. But, there is lots to choose from including many good food items. Plenty of parking in the lot as well. read more

very busy , high volume store every aspect is good so far. read more

The most unprofessional, slow service. The employees were bickering in front of customers because the line was so long and the other did not want to help. Will go out of my way to go to a different location. read more

Okay so I love coming to dollar tree for last minute needs and I have been coming to dollar tree for quite a long time. Dollar Tree never lets me down, HOWEVER, customer service is not the best. I purchased a total of 50 wine glasses here for a Christmas Eve party and of course they are needed to be wrapped before I can store them away for use. Every single time I've purchased large glass items, whether it be just 5 or 20 items, the cashier has always wrapped the items for me (and of course I always help to make the process quicker), however, at this location the cashier had the audacity to just leave all 50 glasses and proceed to help the next customer WHILE my items were still on the belt. I had no problem moving them myself but SHE DIDNT LIFT A FINGER, not even to count the quantity. She just asked how much I had. Long story short, I had to wrap all 50 glasses, with no box given to me and NOT ONLY THAT... when I had finished wrapping the glasses we told the cashier that we actually only had 45, and she immediately caught an attitude and continued to joke about it with the next customer. We only told her so that she wouldn't question why I was going back to get more. WE DID NOT WANT THE MONEY BACK, but she continued to entertain the next customer about the situation. This is my first EVER review on Yelp and I just think something needs to said about this. read more

LOVE this store. The staff is friendly and helpful and (when the customers haven't made a mess of the place) the store is beautifully organized with SUPER buys. I always try to check the Dollar Store before I buy anywhere else. The management is great too! read more