This place used to be good until recently. There was an incident today. I was just at the store in the afternoon. There was a cashier, about 40, blonde, you can tell she was special needs by the way she spoke. But this woman was insulting customers before they even got to the front of the line! I get to the register, the bottle of soda slips on the conveyor belt, she mumbles something about standing up the bottle, which I could barely hear because she was speaking so low, and when I don't respond immediately, she throws a fit! She compares us to worse than kindergarteners and she starts arguing with me! Mind you, a small bottle of soda is the only thing I am buying, and I was going to put it in my bag anyway. What difference does it make?!
And the reason the line was backed up to 10 or 15 people, was because she was taking 5 minutes per person! She would take a full minute to ring up one greetings card! Look, I worked in retail for 20 years, at various stores. I get that customers can be brutal. But when you're the reason why the line is so backed up, you lose the right to lash out at customers. If she was frustrated that the old lady before me took so long to process with her order, that's got nothing to do with me! I don't care if a customer before me takes 10 full minutes, you do not lash out at a costumer for something another customer did! We had special needs employees at my store too, the last I worked at, but they never did anything this stupid, and they were always exceptional workers. Not this vile woman.
If people like this cannot handle working the front of the line, the store should put them in the back, doing inventory. This Dollar Tree lost a customer today, and it is not getting it back. I am never buying there again, because I don't want to deal with rude cashiers making it seem like they're doing a chore by letting me purchase something, just because they're upset that some old lady before me took 5 or 10 minutes! Even though it's extremely convenient in that location, I am never setting foot in there again. You treat customers right, and if they treat your poorly, that's when you get angry. Not beforehand, when people have been waiting in line for 10 minutes just to buy a damn soda.
And the worst part was, I was in a hurry to catch the bus, and because the store was packed, I couldn't even stop to properly hash things out with the manager. If I had, I would have had some choice words. That woman deserved to be reprimanded in front of the whole store. read more
