We initially rented a car in San Fran but had issues (check engine light came on and we could not…read moreget the gas cap off) so we contacted the closest Enterprise location (Monterey) to get a replacement. However they could not assist so we had to drive to San Jose to get a replacement which was 4.5 hours total out of our day to do this. At that time we were told we would not be charged for not refilling the car as no one could get the gas cap off. When we left with our replacement rental in San Jose there was confusion on when the car would be returned and where. We explained what our original agreement was contracted for (# of days and drop off location which was Boise ID) and felt everyone was on the same page and went on our way. When we returned the new car, it was several days later in Boise (which is what we had planned to do the whole time). When Carlos (at the Boise location) checked his records we were being charged for the fuel in the previous car and extra days because the prior location did not document what they told us they would. Carlos graciously agreed (and actually is the one who offered) to make it right by crediting our account. He was amazing and he is the reason we will absolutely rent from Enterprise again! Thank you Carlos!

Kudos to Megan S. for excellent service! When traveling, the hubby and I found that we have…read moreconsistently received good service from Enterprise. Nay to low budget rental companies. Awesome that their rental counter is located in baggage claim. No need for shuttles or trams to an offsite location. We were greeted by Megan and she found our reservation. For our brief stay in Boise, we got a nice Hyundai Sonata. We did the option to return the vehicle with a full tank and it was very, very inexpensive to fill it at $3.15 a gallon! There is currently construction going on around the structure where the vehicles enter and exit but, all was fine. When we returned the vehicle Megan was actually outside in the lot to assist us with the return. She is enthusiastic and helpful. Just awesome. Would definitely go with Enterprise again. 4 stars!

My husband is traveling to Boise and we booked the Hertz car rental through Southwest Airlines to…read moreearn points. Booking was easy, however the price quoted is just the car, basically. So I was surprised by the total after adding the maximum liability insurances, fees, and deposits over $300 ($200 regular deposit plus $140 gas deposit if car isn't returned with a full tank). It made the bill considerably higher and I called my husband after I saw the charge and the front desk clerk graciously explained all the charges. I didn't realize it would be as much, so I guess next time we're in Boise, we know to have $1,000 available for the car rental pending charge, even if the actual car is only $200-$300 for the 4 days. By the way, the car is beautiful and is a nicely sized Genesis sedan. My husband really enjoys driving it and is having a nice time on his trip. He called in prior to arriving and asked for a vehicle with a spare, which this did have and he aired it up just to be safe. The entire staff was available to talk and very helpful. I think if we asked ahead about the fees, we would have been better prepared. I have heard Boise is expensive, so maybe this is one of those examples.

Manager Craig Miles is awesome. He took care of everything and was considerate and understanding!read more

This rental car center is in the airport just before luggage claim. The prices were very…read morereasonable and when they ran out of a category of car, they upgrade you for free. Awesome! The rental process was fast and efficient. We loved Emanuel who helped us with our rental. He was friendly and very helpful. Car was almost new and very clean. We loved the Alamo process.

Alamo through Costco is always my play…read more Always easy check out Car was fine Friendly service

This is my third time renting a car from AVIS, and every single time I have received outstanding…read moreservice. When I returned my car at Boise Airport, I wasn't familiar with the roads and ran into some difficulties. Fortunately, John Sanders went above and beyond to help me. He is truly an amazing person. He made me realize that renting a car is much more than just signing a contract. It's the kindness and dedication of people like John that make AVIS such a great company and make travel easier, smoother, and more enjoyable. Thank you, AVIS, and thank you, John, for making my trip such a wonderful experience. I will definitely rent from AVIS again and happily recommend your service to my friends.

Just want to these folks are Amazing!! I walked up to the counter received a free upgrade to a Jeep…read moreRubicon from a standard car. Signed everything and was on the road in minutes. Great staff and smooth pickup. Also want to say the drop off was a breeze again the staff was amazing checking in the jeep and helped through the construction to the terminal. Not about before but the staff here now is AWESOME!!!

Need more counter staff to assist customers. Budget also is…read morenow trying to charge me for damage to vehicle that was present when they gave me the keys. Budget was provided with photo evidence, and has not responded with documentation requested to back up their claims. Probably best to avoid if you have another choice for a car rental company.

Worst car rental experience I have ever gone through. Took forever just to pick up the vehicle due…read moreto low staff at the airport counter, they had 15+ people waiting forever. And then when I returned the vehicle, there was no one available to close out the reservation and complete the reservation even though I returned it midday Friday. Couldn't get a receipt for the rental to this day. So frustrating and I WILL NEVER use budget car rental at any location ever again. If I could give it negative stars I would, one star is too generous.

I was given a rental that smelled like smoke at the Boise Airport. I was then charged for cleaning…read morethe rental car from the smoke smell even though I was the one who dealt with the smoke! I will never rent from them again!!!

UTTERLY WORST RENTAL AGENCY HANDS DOWN. Lesson learned! My wife & colleague rented a vehicle and…read morethis company submitted a claim against our insurance. I've always videoed to show before & after pics of a vehicle (sometimes in front of employee) that we rent from. Mind you that both drivers have 0 points and incidentally, didn't video it. Save yourself the headache & rent somewhere else! I had to deal with our insurance company & even mentioned that reviews for this branch had similar experiences to our agent. The employee who submitted the IR report was a L. Harmon for location #073502 located in Boise AP, ID. Poor business. Sadly, this is very negative review and wish that I was there.

Love how small this airport is!…read more 5 minutes from drop off to my gate!! They have a Starbucks which is a must. Also, I love that Southwest flies int here as well!

Funky little airport that was A'ight....nothing special though…read more Did have a Chic-fila....though. Easy access and small so not hard to get around like Heathrow or Hartsfield

I had a great experience. Anna helped me and she was not only helpful in making sure I got the car…read moreI needed for my long drive but she was very friendly. It was just all business, did a bit of small talk about my job but not too much that it felt like it was distracting from what she was doing. Car was clean and great to drive.

The new garage is great. Walk straight to the car like most National locations. Car options were a…read morebit limited, I prefer sedans over SUVs but got a fantastic car. Super clean, and a better model than most National locations. Staff was very friendly to point out which row cars were in.

Everything was great! I saw low reviews and felt concerned, but everyone from Ethan, the front desk…read moreclerk, to the two gentlemen who help me in the lot were wonderful. I liked the car, the price, the ease of pickup and return. All this makes me want remember to tell my friends and family about Dollar Boise should they visit there.

Salt Lake City Airport Dollar rental. Agent told us that our…read morevehicle was not ready and tried to push a more expensive vehicle on us at our expense . We didn't want to pay more so we had to sit and wait and wait and wait and wait for a vehicle. Originally they said 20 min. but of course it was 45 min.. It was rented online 3 days prior and was pre paid. WHY was it not ready? It was reserved and prepaid. Very very disappointed. Made us late for our meeting. Oh and one more thing had to stand in line prior for 20+ minutes because they only had one agent to cover both Thrifty & Dollar