Kudos to Megan S. for excellent service! When traveling, the hubby and I found that we have…read moreconsistently received good service from Enterprise. Nay to low budget rental companies. Awesome that their rental counter is located in baggage claim. No need for shuttles or trams to an offsite location. We were greeted by Megan and she found our reservation. For our brief stay in Boise, we got a nice Hyundai Sonata. We did the option to return the vehicle with a full tank and it was very, very inexpensive to fill it at $3.15 a gallon! There is currently construction going on around the structure where the vehicles enter and exit but, all was fine. When we returned the vehicle Megan was actually outside in the lot to assist us with the return. She is enthusiastic and helpful. Just awesome. Would definitely go with Enterprise again. 4 stars!

We did a 24hr rental and returned it to pick up a 1way. Everything on the 1st rental went well…read more Hopped off the plane, -5min walk to the desk. We had checked in online to avoid the hoopla & usually, with that, it's skip the desk just keys and go. Here, the desk is where you do everything, so, regular line & we were asked the same check in questions again (fuell, insurance and one more push for upgrade). The process was still quick & painless. The exit to pick up the cars was different- it felt like you were using an employee exit. The lot is a standard parking lot, accessible by anyone (no strips/ gate & there's construction going on. Return is the same. We dropped off & went directly inside to pick up a 1way rental to Spokane, d/t a flight issue. This was a close in rental, so, no option to check in online. This didn't really impact checkl in - same questions, just add initials & sign... took maybe an extra minute.We waited over an hour in line. There were 2 staff working the desk and there was an angry patron on the side, demanding a manager (loudly) as well as someone doing what appeared to be a long term rental. Those 2 clients took quite some time. Staff remained friendly throughout & were apologetic for the long wait. The 3 checking before us, & ours, were handled quickly & we made it to Spokane.

Overall a pretty terrible rental experience at this location. My flight arrived 25 minutes early so…read moreI went to the counter 25 minutes before my scheduled pick up time and they casually checked me out and handed me the paperwork, only for me to unfold the paperwork and see that they charged me the equivalent of a half day rental without verbally mentioning the price hike. I went back to address the price discrepancy and the workers were beyond disrespectful and took no accountability for adjusting price without communicating the change to me at checkout. I then sat there for several more minutes until my exact checkout time hit on the clock so I could get my car at the price I signed in the contract. In addition to the horrible customer service, they don't have a selection of cars to choose from at pick up for President Circle members, and they're are all very basic and seemingly old vehicles. My assigned car was a Toyota sedan without Sirius XM. The one good thing was that the cars were onsite at the airport, so the pick up and drop off was quite easy without having to shuttle anywhere. Though I will maintain my Hertz loyalty because my experience is much better elsewhere, I wouldn't rent from this location.l again.

Picked up the car later and dropped it off before the reserved time. When I got the bill after I…read morehad already got on my flight back home they added a line literally called "Additional Charges" without any other description. Hertz will not help you because it's a franchise location and calling the actual location at the airport was just as worthless....

The car rental area is right by bagage claim, really easy to find, and the lot for the cars is just…read moreoutside the bagage claim doors, easy access. Even though there wasn't an associate at the Alamo counter, another counter associate motioned me over and was able to help me. My reservation was confirmed and I was assigned a car that happened to be the same make and model of my personal vehicle, that was super convenient! I was given the keys and sent on my way. Be aware that the signage over the BC door as you exit the terminal states that you need both the keys and the contract, you don't. The contracts are emailed to you at a later date. (It has been 3 days since I returned the car and I still don't have it) There is no intervention with anyone out in the lot, you find your car from the letter and number on keyfob, check the car for any previous damage, and drive away. I was able to get everywhere that I needed all weekend and that was awesome! Renting the car was less expensive than getting Ubers to get around. Returning the car was super easy as well, an associate verifies the mileage and confirms what you chose regarding gas, I took advantage of their filling option so that I didn't have to gas it up. At that point I was good to go! The process was very easy from making the reservation to returning the car, I would highly recommend it!

Car broke down on the side of a mountain, windy highway and they left us standed with 2 elderly…read morepeople, two small kids and two adults, plus our luggage for 8 hours. Called when the car broke down and they said the tow truck driver would take two people to the rental company to get a new vehicle and then hung up on me. Tow truck driver said he was only taking the vehicle to a different state and was not authorized to give anyone a ride. Customer service hung up on me three times when I tried calling back to get a ride or a new vehicle. First customer service person said they would send an uber then hung up before I could ask any questions, but instead sent a link I could not use because I had very limited service at the location, with no internet service. Second person said there was nothing they could do, I needed to call 911 for assistance, then hung up on me. Third customer service representative said if I didn't have service to get a link to request an uber there was nothing they could do. On the fourth call I finally got someone that helped: she requested a ride but then called me back saying because of my location (on the side of a highway) they would not pick us up, that I needed to get to a safe location for pickup (closest town was many miles away on a 2 lane highway). Thankfully we had family that could drive the 1 hour each way to get us, and they had to take 2 trips for the 6 people and our luggage, and take us to our Airbnb. We went to the air bnb rather than a random drop off as it had already been 3 hours of dealing with the runaround and I did not want to be stuck again at a random place with no means of travel. Once at the Airbnb we called again for them to send an uber and was told I was outside the 50 miles they would cover and I would be required to pay out of pocket. When I declined they figured out a way to get a new rental to me that evening, with the new tow truck driver having to also fight on my behalf to pick up the new rental, as Alamo was showing I had already gotten the car. My first call when the vehicle lost power was at 3:25 pm. The first tow truck driver came and took the broke down vehicle at 5:00. The first helpful person I was able to speak to was at 4:45, and 7:30 for the person that finally set up the car to be delivered to me. The new vehicle was delivered at 11:30 pm. We were fortunate that we had family in the state that could assist or we would have been stranded on the side of a highway for 8 hours and would have had to walk many miles along a two lane, windy highway to get to a place to be picked up, with two seniors, two little children, along with our luggage and car seats. Of the seven customer service representatives I spoke to, four were very rude and hung up on me, only three actually helped and were responsive. We were in town for a wedding we were in and we missed the wedding rehearsal and dinner. I understand vehicles are unpredictable, but as a business that it's sole purpose is vehicles, the way the situation was handled was unprofessional, rude, and caused a lot more pain and suffering than should have ever happened

Just want to these folks are Amazing!! I walked up to the counter received a free upgrade to a Jeep…read moreRubicon from a standard car. Signed everything and was on the road in minutes. Great staff and smooth pickup. Also want to say the drop off was a breeze again the staff was amazing checking in the jeep and helped through the construction to the terminal. Not about before but the staff here now is AWESOME!!!

I'm a frequent traveler and rent from Avis several times a month. After traveling all day, I had to…read morewait in line for my car and was given a car with a dirty cracked windshield. Rather than waiting in line again, luckily, I took pictures of the cracked windshield. Sure enough, I received a charge for $600 for damage. I submitted photos with location and time stamps and explanation and still needed to call customer service for removal of the charge. Very poor customer service at this location.

I got a rental car and was helped by Cyndi (Cynthia) and she was amazing! She helped me in a prompt…read moremanner and even got me an upgrade. I will be a repeat customer! Thanks!

Two times in a row I was charged for not refueling the vehicle when both times I stopped and…read morerefilled the tank right near the airport and had my receipt from the gas station. I had to call customer service to get my money back. It seems like this is a scam because no one checks their receipts. I will not be renting from Budget again.

I was given a rental that smelled like smoke at the Boise Airport. I was then charged for cleaning…read morethe rental car from the smoke smell even though I was the one who dealt with the smoke! I will never rent from them again!!!

UTTERLY WORST RENTAL AGENCY HANDS DOWN. Lesson learned! My wife & colleague rented a vehicle and…read morethis company submitted a claim against our insurance. I've always videoed to show before & after pics of a vehicle (sometimes in front of employee) that we rent from. Mind you that both drivers have 0 points and incidentally, didn't video it. Save yourself the headache & rent somewhere else! I had to deal with our insurance company & even mentioned that reviews for this branch had similar experiences to our agent. The employee who submitted the IR report was a L. Harmon for location #073502 located in Boise AP, ID. Poor business. Sadly, this is very negative review and wish that I was there.

As someone that travels a fair amount, I appreciate an aiport that is simple and functional. This…read moreis the Boise Airport. It is small enough to not be chaotic and big enough to make traveling to places across the country and globe fairly convenient. Yes, you often have to stop in Seattle, Portland, Denver, SLC when flying to larger cities, especially on the east coast and of course international but I would prefer that than having to navigate an unfriendly (in terms of convience), HUGE airport. The airport is located far enough away and yet close enough to grab a ride share. Then you don't have to worry about a car, parking, and how much it will cost to let your car sit for days. I am sure this is more difficult for people that live out farther than Boise or Median though. Food option and amenities are limited but the reality for me (and likely many) is I don't hangout in the airport long since it is either my starting destination or end destination. I am excited to see all the remodeling and upgrades happening though! I hope it will a remain with a small town feel but with big city connections. Thanks BOI.

TSA lines were really short this morning! Very quick process everybody seems being a great mood…read morehere at the airport today flight are on time and it's looking beautiful outside. It looks like it's a wonderful day to travel Boise, Idaho.

No shuttle needed! Pick up your vehicle at the counter next to baggage claim. This location does…read morenot let you pick your own car and does require the counter visit. RETURNING the car is complicated. Car rental return is NOT WELL MARKED. I realize this is not the fault of National but I am explaining it here to inform others. Returning the car DO NOT GO TO THE AIRPORT. Instead go down Wright St. it is not well marked. Then you pass an employee parking lot and further down turn left into the car rental return area.

They were great it was the best service ever . We will use them next trip . The car was ready goodread more

Absolutely the most horrible customer service. They were rude right off the bat! I booked trusting…read morethat last minute or not they would come through. I will never attempt to utilize them again!

Adequate in every way; nothing negative nothing positive. It just is a rental car place.read more