The Caldwell office is not the problem - they were nice, CRUISE AMERICA RV RENTAL is the problem. We rented one for a week, the sink did not work the first day and they did nothing to help. They advise they have 24-7 hour service. I have documentation showing having to hold for hours. We couldn't use the kitchen for the entire trip. I asked for fair compensation and it went from bad to worse. Please be aware that they don't offer $$ unless the RV literally is inoperable to drive down the road. My car goes down the road but that isn't why you went an RV. Horrible customer service and they don't care - better to rent one from a friend and pay them the $$ - I was told when I returned that I was lucky the toilet worked because the flusher usually goes out. Really?! If they know that is a problem, then why not fix it. I guess I should have been happy that we didn't have that issue - but not having a kitchen that works in an expensive RV rental is like renting a car that wont drive in "forward" Yes, you can get places by driving in reverse, but it is very inconvenient!!! Renters beware!!!!!!! read more