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Caldwell, ID

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3.0 (4 reviews)

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Nelsons Out West Rv's

Nelsons Out West Rv's

1.0(2 reviews)
2.5 mi

I researched RVs for about 6 months and found the make/model I wanted at this dealership for the…read moreprice I was looking for. I live 400 miles away and had to do everything online and via: phone with a salesman. The RV was advertised as including an "RVQ" outside gas grill, but when I got there and did the orientation I found out this particular model doesn't come with it, despite their advertising and listings saying it did. The salesman was apologetic and tried to make it right but the general manager refused to honor THEIR listing. It's only a $200 grill, but it's the principle of the whole thing. This business has no integrity OR customer service skills. This place has forever lost my business and any referral I may have given. My advice to anyone buying an RV from this place: GET EVERYTHING IN WRITING, AND EVEN IF THEIR LISTING DESCRIBES SOMETHING THAT'S INCLUDED, MAKE DAMN SURE YOU GET IT.

Wish I could rate negative stars for this business. It started with being told "we don't have time…read moreto sell you an RV on a Saturday, you'll need to come back on Monday, so I had to take a day off work. Next it was "the refrigerator in your 2015 rv is not working, how about a different rv with chocolate colored upholstery? OK. Next it was "be here at 11 to sign paperwork. We sat for over an hour waiting to sign paperwork. Next, it was Gomer Pyle is going to do your walk-through. Mind you we were trading in an RV, but Gomer had to show us how to turn water on and shut doors. It was over 100 degrees at the time and the inside of the trailer was well sweltering. We asked the guy if he could skip the basics. When we got home, we discovered that he had ripped and wadded up some of our papers and shoved them in a drawer. When we looked at the trailer the 1st time, it had an electric jack, when we picked it up, it did not. One of the entrance doors was warped, the service technicians said "this is how you fix that". He proceeded to bend and twist the door. The upholstery was not chocolate, we asked if this was the original trailer, because that trailer's refrigerator wasn't working? They reassured us it was not. Long story short, our 2015 RV has been in the shop for two months getting leaks fixed, doors repaired, a bowed table replaced, broken screens for the windows replaced and the refrigerator repaired. When we picked it up at the Boise Nelsons, the battery was dead so they had to hook up the mobile charger for our electric jack to work. When we got it home, the slides would not work. Very disappointed in the quality and lack of good customer service. They made the sell, now they don't care.

Camping World - Caldwell

Camping World - Caldwell

2.2(27 reviews)
2.5 mi
Walk-ins welcome
Certified professionals

We purchased a new KZ Durango 5th wheel in July, we had a new generator, upgraded lithium batteries…read moreand the AC soft starts installed prior to pickup and worked very closely with Frank Crnkovich to make sure he understood how we wanted to use the rv. We boondock almost exclusively in SW Wyoming. Prior to finding this listing online, we'd never heard of the KZ brand, and were hesitant to drive 7 hours each way to buy an rv we'd never been inside. But after lots and lots of back and forth with Frank, we knew we'd found the right rv for us and made the purchase sight unseen. The pickup went off without a hitch, we had a trade in, and their review of it was exactly what we expected. As we left the dealership and got on the interstate, the black plastic moulding around the front cap came out and was flapping around at 80 mph! It was a VERY hot week, and we were told by KZ this can happen in extreme heat. KZ was awesome and ended up sending replacement material. We'd planned to camp a few days on the way home and almost immediately, it was clear we had two issues: it seemed like the solar panels weren't operating as expected, and the generator didn't seem like it was refilling the batteries. Frank was great (again) and got my husband in contact with Jason Thomas, the service department manager. Jason worked very closely with us for WEEKS to figure the issues out. He was so very patient and walked us through all of the different electrical and mechanical components of the rv over the phone. He understood how far we'd travelled and was invested in helping us troubleshoot without having to bring it back over to their service department (even the closest Camping World is over 3 hours away, so this remote troubleshooting saved us $$$ in fuel alone). As one example, we thought the converter was bad at one point, Jason had one overnighted to arrive before a weekend he knew we were going camping. He was very proactive and would touch base every few days to get readings from the various controllers, all as part of figuring out what the systems were telling us. I do not think we could have done this without him. We are now on our second trip since getting everything nailed down, and I can say we are THRILLED with both Camping World and KZ. Frank was incredible pre-sale, and Jason's help post-sale has made us Camping World/Caldwell fans for life!

I went here today with my son and grandson to look at campers. The EXTREMELY RUDE salesman told me…read moreto "buy a Toyota Tacoma then come back and see me". SERIOUSLY!!! First and foremost he has no idea what other vehicles I have. Secondly, this man child would only speak to my son, completely ignoring the woman with CASH in her pocket . I'll make sure everyone I know hears how the business treats women

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Camping World - Caldwell
Camping World - Caldwell
Camping World - Caldwell

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Cruise America - rvrental - Updated October 2026

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