I stayed here last night after seeking out a local hotel for a staycation. My room number was 532…read more-- which was the top floor so maybe that was the reasoning behind my lack of love for this hotel.
Upon checking in, I was greeted immediately. Both men at the front desk were very pleasant and friendly. I did not see any bellhops/attendants, as I was pregnant and would've loved the help. I'd keep that in mind if you're used to staying somewhere with the extra help.
I upgraded my room to be at the end of the hallway so I would hopefully be away from noise, and I certainly was. Hardly heard anything at all which was fantastic. The room itself was beautiful and VERY clean. It had an industrial vibe, and my specific room faced the busy 116th, which did cause me to wake up a couple times (firetruck, horns, etc). My biggest complaint is how hot my room was, however. They had it set to 72, and the curtains were about halfway open so the sun was directly hitting my room and I assume any even number. I cranked my AC down to 64, and it actually never reached 64 before I checked out. It actually raised to 74 until about 10 pm when I went to bed. As I said before, I am pregnant, so definitely run extremely hot anyways. We are in a heat wave in Indiana right now and it has been pretty miserable outside. I wish they had just had the curtains drawn and maybe told you why they were drawn. I think if you were booking the specific hotel in June through September, I would only book an odd number room, as it's the opposite side of sunlight during mid day.
Lastly, When I called Downstairs for room service they transferred me and when I told, I assume, the restaurant employee I wanted room service she sounded as if I was the first person to ever request it. I ordered the Caesar salad, french fries with ranch, the ravioli with marinara, and a slice of cheesecake. I was actually at a loss for words when she showed up to the door carrying a sack of food lol I look forward to room service anytime I stay in a hotel, and have never in my life seen food delivered that way. I was laughing so hard when I closed the door -- definitely an underwhelming experience. The food however, was all very hot and fresh. I loved everything except the raviolis. They were rough and tough to chew. There is automatic gratuity as others have mentioned.
All in all, it was a very clean hotel. I would not stay here in June-September, and with the lack of a bell man/actual room service, it's just not on my list of staycations unfortunately. I would go back to try out the bar and maybe have a quick bite to eat, but not as a guest of the hotel.