Stayed here over the weekend room was absolutely disgusting hair in shower,toothpaste in sink, poop…read morestains still in toilet, dust all over head board of bed, sticky night stand with drink rings still on it, and trash was not taken out as it still had a nasty spit cup in it. I sent an email with pictures attached to management requesting a refund or a voucher to another Hampton inn to use later and still no response from her.

We usually have good experiences with Hampton Inns but this is one of the worse Hampton inns we've…read moreever stayed in. The front desk clerk was rude and not helpful. The breakfast didn't have much waffle mix left at 8:30 and they were totally out of syrup. And one of the elevators were out. Just not a good experience.

This hotel is exceptionally clean. It is not a chain, but for a hotel in New Castle and not having…read moreto drive far away, they are wonderful to stay with. Staff is really nice.

May be a little old but it's trusty for a good night's sleep!! This spot is heavily sports themed…read morein the lobby due to its namesake. It's affordable, minimalist, and clean. The staff is friendly. Housekeeping even wrote us a kind little note left in the room that said "enjoy your stay" with a smiley face. You get a physical key (can ask for 2 per room). Doors lock on their own. Two stories. For the standard room with two beds, the sheets were soft and pillows were super cushy. Plenty of blankets to stay warm. There's a TV with cable and free wifi, although it might take a few tries to connect. There was a mini fridge and microwave in one of our rooms, but the other room was missing a microwave. One of the rooms has a ceiling leak, which is our only real concern. No carbon monoxide detectors in rooms, if you're concerned about that. Some hand soap and another kind of liquid soap is provided with a few towels. The towels are your standard white hotel towel that are super thin and get damp quickly - if they ever upgrade I'd consider getting thicker towels!! The shower/bath tub is pretty big and you can adjust the water pressure between darts of water and a slow drip, and the water temp is good. The room is pretty cold but you can adjust it - bring layers!! They have vending machines and ice. Coffee is provided in the lobby but they no longer have free breakfast due to COVID - not sure when that'll come back if ever. Wal-Mart is conveniently right across the street for all your other needs. Overall enjoyed my stay!

Overall our experience at the Hampton Inn was pretty positive except for one major thing. First…read morethe positives, Staff - the front desk attendant was very friendly and accommodating. The staff also left us a goodie bag in our room with a personalized note as I'm Gold Status. Cleanliness - everything we saw was clean and orderly. It looked relatively new and well take care of. Showers - water pressure was good and it was HOT!!! Almost too hot to start with. The negatives: Construction - this isn't anything the hotel can help but it was a mess trying to get in there and find it because of construction. Bed quality - this was the biggest drawback for my wife and I. The bed was FIRM... like sleeping on a rock firm. We like a softer bed and this one caused some problems sleeping. If you like a firm mattress this may be perfect for you. The neutral items: Breakfast - we left too early to get breakfast so we didn't have a chance to try it. Overall, I would give them another try to see if all the beds were as firm and since there were so many positives.

This Hampton inn is what have grown accustomed to getting in their product…read more Everything was just like you would expect. Clean and comfortable. Friendly staff. Breakfest bar could have used a couple more options but not a big deal.

I had the best time at this Marriott. Looking at the photos I took of my room, I'm reminded just…read morehow much I loved my stay and will always remember it. My visit to Muncie was made all the better just by staying at this hotel. According to the internet, the official name of the hotel is the Courtyard by Marriott Muncie at Horizon Convention Center. Whatta mouthful! I'll just call it the Marriott. I never liked the term "conveniently located," because it raises the question: convenient to whom? It's such a nebulous, throwaway phrase. But literally, this Marriott is conveniently located in downtown Muncie, in the middle of the city and within steps of many restaurants and attractions. There's even a terrific restaurant attached to the hotel that's located downstairs (1925 Pubhouse). The hotel is next door to the Muncie Children's Museum, within sight of the Muncie Visitors Bureau, and across the street from a grassy area where many outdoor concerts happen during the summer. If you want to not use your car very much when you visit Muncie, but you want to do a lot and visit a lot of places, this is a good hotel at which to stay. One of the cool things about this Marriott is that it is a teaching hotel, and provides job training and employment for people with disabilities. I love that. The dude who checked me out of my room, and the homie who kindly sold me a cup of coffee and avocado toast, both had disabilities. My lovely interactions with them were an integral part of me loving my stay. As for my room: It had a comfy king-sized bed with lots of pillows, a TV that you can connect to Amazon Prime and other streamers to watch your favorite movies about hundreds of beavers, a mini fridge to store water bottles and chill a bottle of white wine, and a view that overlooks the city. It is a nice, clean, functional, comfortable, restful and special hotel.

It has been over eight years since my original review of Muncie, Indiana's Courtyard by Marriott at…read moreHorizon Convention Center Since that time, I've stayed in the hotel any time I return to Muncie and it has become a regular part of my travel routine within Indiana. The hotel is a Marriott franchisee owned by Arc of Indiana, a non-profit organization dedicated to supporting individuals with intellectual and developmental disabilities. The hotel is a "teaching" hospital and plays host to the Erskine-Green Training Institute - Indiana's first statewide hospitality training center for individuals with disabilities. The goal is to train folks with disabilities for a competitive wage jobs. The hotel itself is a for profit project that provides an immersive training ground for those interested in hospitality industry jobs.The hotel is contractually obligated to have at least 20% of its employees be persons with disabilities. While Scott Wise's Thr3e Wisemen Brewery was part of the hotel in the beginning, it has been replaced by a similarly themed 1925 Pubhouse that also serves as a training restaurant for Erskine-Green. Opened in December 2015, this Courtyard is a six-floor hotel that is attached to Thr3e Wisemen, the Muncie Children's Museum and the Horizon Convention Center. Originally targeted for the old Roberts Hotel, which was snatched up and turned into condos before the project was greenlighted, the hotel ended up being built on land donated by the city of Muncie. During training, Erskine-Green Training Institute students stay at the hotel, unless they are relatively local and commute, while in their 10-13 week training programs. This also means, of course, that this Courtyard is one of the most accessible hotels you can imagine. Truly. It offers a variety of accessibility options in the majority of its rooms including wheelchair accessibility, roll-in showers, and adaptive equipment for both visual and hearing impairments. Some of the rooms even have automated doors (though, ironically, mine wasn't working during my most recent stay). The hotel was recently renovated as it nears its 10th anniversary. It offers spacious rooms, contemporary/clean decor, a fair pricing point, an in-house bistro that offers breakfast and dinner, an around-the-clock Starbucks option (not full menu), a nice and wheelchair friendly pool, a fitness center, and even a check-in center that has been made accessible. You should know, as it's a tad confusing, that the parking in front of the hotel actually belongs to the new condos. Don't park there. They seem a tad moody. Instead, there's a parking garage behind the hotel where guests park for free (It's $1 an hour if you're just visiting). There's no doubt my affection for Erskine-Green somewhat skews my rating, and I'll acknowledge that while I seldom have any issues on this visit the automatic door didn't work (and it's quite heavy without the automatic feature) and a packed house due to a convention clearly had the staff a bit overwhelmed. Minor quibbles (though having stayed from Friday evening to Sunday, I was a bit bothered that no one bothered to address the automatic door). On the plus side, a previous tip I'd made to lower the bed had actually been implemented. Bravo. As this is centrally located in downtown, the hotel attracts a variety of traveling guests, businesses, and others. On one visit, I even met the duo from Air Supply in town for a concert (If you don't know Air Supply, move on - I'm old. Get over it). The meeting rooms were nicely equipped, there were charging stations all over the place and even more since the recent renovation added charging stations at tables. Profits from this hotel go to benefit the Erskine-Green Training Institute and other ARC projects. So, you have a terrific room at a fair price with great service and you're supporting a great organization working to put folks with disabilities in the workforce. It really doesn't get much better than that.

I was happy that this hotel was "pet friendly" until they would not allow me to have my dog (little…read morechiweenie) with me at breakfast. I just rolled with it though. The bathroom floor had dirt along the edges and in the corners. The bed was so comfortable and I slept very well the first night. The softened water coupled with the Dove shampoo left my hair soft, smooth and silky. Housekeeping did come knocking the first morning. It would be more eco-friendly for guests to request when service is needed. Staff is helpful. Room was good temp. Breakfast was good. Great location to everything. I probably will not choose this hotel next time.

The hotel wAs basic and clean the rooms were laid out nicely and had a good size fridge breakfast…read morewas good as I was here on a business trip for work. The staff greeted us friendly wish the pool was open later parking was kinda rough as only a few spots up front and some had to park in the back. Close to most places to eat and a quick drive everything was very nice haven't stayed in a hotel for a few years but this exp was a good one thanks

Surprisingly nice! A secure, welcoming lot, conveniently located, quiet, a very friendly check-in,…read morea room with good lighting (fantastic bathroom vanity lighting) and HVAC, CLEAN, a comfy bed, desk and lounge chair, a mini fridge, coffee, hot breakfast - where do I stop? Oh, and fluffy towels... all at a reasonable price. It's not fancy - but it's great for what it is. It'll be the first place I check when I next stay in this area. Thanks to the staff here at the Anderson Best Western Plus: I wish more fancy hotels treated me this well!

This is a very clean hotel. The hospitality is phenomenal. I chose to stay here in the midst of…read moremoving into my new home. I had to bring my dog with me. The front desk lady named Katie agreed to let my dog out while I was away at work. I was very appreciative and very pleased with my stay. They are very laid-back and happy people.

Pretty decent location for this chain. Not new but nothing felt tired and in need of replacement…read more The timeliness of service was better than high-end hotels almost anywhere. The stay was quiet and comfortable. Temperature control was decent and there was more than enough space in the room.

Staff were friendly. Hotel was clean. Elevator was a lil dated but worked. Room was amazing. Bed…read morewas clean and comfy! Liked that there was a bathroom nite light. Location was close to different types of food. Second time using Holiday Inn and most assuredly will use again.

Wonderful hotel with great staff, clean and comfortable rooms and beautiful decor with a cool retro…read more90s vibe. I loved the colorful triangle art on the walls, the retro posters and art in the breakfast area, the chandeliers in the lobby, and the retro lamps in the hallways and my room. I will definitely be staying here again when I am back in New Castle this spring!

Dirty floors. Dirt towels. Bugs in the toilet and on the floor. Hot tub only worked for 10 minutes…read moreand then over heated. They refused to give a redund. This place is the nastiest hotel i have had the displeasure of being in. 100 percent do not recommend anyone stay here.

Friendly staff, clean rooms, decent breakfast, good management! Melinda and Kimberly were nice to…read moredo business with. I can't remember the young gentleman's name who managed the joint, but he was on point.

They advertise pet friendly. Bam $50 pet fee, snarly rude front desk clerk, I had Eileen. Do not…read morestay here! They charged me $50 for a service dog!!!!