My stay was absolutely fantastic. I was booked for Monday through Saturday and simply could not…read morehave been happier with my stay. As soon as I walked in I was greeted with smiling faces from Melanie and Jacob. When I got to my room I could tell that Angee (housekeeping) had done a great job and given me a clean room. Every day I had a hot and ready breakfast and had coffee always waiting. During my stay there was a lot of down time so I got to know some of the staff really well. Big thanks to Melanie, Mariah, Neleigha, Hannah, Jacob, Hayley, Justin and Tim for making my down time entertaining and making me feel welcome. I probably wouldn't have made it through the week without them! 10 out of 10 would stay there again.

Stayed here over the weekend room was absolutely disgusting hair in shower,toothpaste in sink, poop…read morestains still in toilet, dust all over head board of bed, sticky night stand with drink rings still on it, and trash was not taken out as it still had a nasty spit cup in it. I sent an email with pictures attached to management requesting a refund or a voucher to another Hampton inn to use later and still no response from her.

What a quirky, fun place to stop for the night! Good value, clean and comfortable!…read more My sister and I were on a road trip from St Louis to Cleveland on June 23, 2017 and intended to stop for the night just outside Indianapolis. We chose not to book a room ahead of time (it's more fun on the fly, right?!), but unfortunately all the hotels just outside Indianapolis were booked!! We expanded our hotel search farther outside the city and stumbled upon this quirky little joint - yay for us! It was the excellent customer service that we received from the woman who answered my phone call that sealed the deal for us (it also helped that they actually had rooms available and we were tired of driving after working a full day). I wrote down her name, but can't find it now!! I can't say enough about how genuinely pleasant and professional this woman was during our phone call; she even genuinely wished us well and safe on the road (since I mentioned we were getting tired). When we arrived, she was clearly busy -- 3 other customers in line and two more walked in right after us. She was calm, professional and efficient with each of us and even expertly handled a phone inquiry (similar to mine) without losing stride. The room was nothing fancy, but it was extremely clean and the bed/pillows were comfortable. We had no issues with noise or temperature. The free continental breakfast selection was simple; just enough to take the edge off your morning hunger pains. The unique/fun part about this hotel is the basketball theme! There is a giant shoe outside and tons of basketball memorabilia throughout the hotel (lobby, breakfast room, halls). You don't get that at the chain hotels. We'll likely stop here again on future trips; it costs less than other hotels (though in all honesty, I think the one directly next door is about $10 cheaper/night) but it was clean, comfortable and quirky.

This hotel is exceptionally clean. It is not a chain, but for a hotel in New Castle and not having…read moreto drive far away, they are wonderful to stay with. Staff is really nice.

Really friendly. Impeccably clean room. Made my visit very convenient…read more The breakfast room is very comfortable. Lots of hot coffee at all hours. Plenty of parking.

Overall our experience at the Hampton Inn was pretty positive except for one major thing. First…read morethe positives, Staff - the front desk attendant was very friendly and accommodating. The staff also left us a goodie bag in our room with a personalized note as I'm Gold Status. Cleanliness - everything we saw was clean and orderly. It looked relatively new and well take care of. Showers - water pressure was good and it was HOT!!! Almost too hot to start with. The negatives: Construction - this isn't anything the hotel can help but it was a mess trying to get in there and find it because of construction. Bed quality - this was the biggest drawback for my wife and I. The bed was FIRM... like sleeping on a rock firm. We like a softer bed and this one caused some problems sleeping. If you like a firm mattress this may be perfect for you. The neutral items: Breakfast - we left too early to get breakfast so we didn't have a chance to try it. Overall, I would give them another try to see if all the beds were as firm and since there were so many positives.

I had the best time at this Marriott. Looking at the photos I took of my room, I'm reminded just…read morehow much I loved my stay and will always remember it. My visit to Muncie was made all the better just by staying at this hotel. According to the internet, the official name of the hotel is the Courtyard by Marriott Muncie at Horizon Convention Center. Whatta mouthful! I'll just call it the Marriott. I never liked the term "conveniently located," because it raises the question: convenient to whom? It's such a nebulous, throwaway phrase. But literally, this Marriott is conveniently located in downtown Muncie, in the middle of the city and within steps of many restaurants and attractions. There's even a terrific restaurant attached to the hotel that's located downstairs (1925 Pubhouse). The hotel is next door to the Muncie Children's Museum, within sight of the Muncie Visitors Bureau, and across the street from a grassy area where many outdoor concerts happen during the summer. If you want to not use your car very much when you visit Muncie, but you want to do a lot and visit a lot of places, this is a good hotel at which to stay. One of the cool things about this Marriott is that it is a teaching hotel, and provides job training and employment for people with disabilities. I love that. The dude who checked me out of my room, and the homie who kindly sold me a cup of coffee and avocado toast, both had disabilities. My lovely interactions with them were an integral part of me loving my stay. As for my room: It had a comfy king-sized bed with lots of pillows, a TV that you can connect to Amazon Prime and other streamers to watch your favorite movies about hundreds of beavers, a mini fridge to store water bottles and chill a bottle of white wine, and a view that overlooks the city. It is a nice, clean, functional, comfortable, restful and special hotel.

It has been over eight years since my original review of Muncie, Indiana's Courtyard by Marriott at…read moreHorizon Convention Center Since that time, I've stayed in the hotel any time I return to Muncie and it has become a regular part of my travel routine within Indiana. The hotel is a Marriott franchisee owned by Arc of Indiana, a non-profit organization dedicated to supporting individuals with intellectual and developmental disabilities. The hotel is a "teaching" hospital and plays host to the Erskine-Green Training Institute - Indiana's first statewide hospitality training center for individuals with disabilities. The goal is to train folks with disabilities for a competitive wage jobs. The hotel itself is a for profit project that provides an immersive training ground for those interested in hospitality industry jobs.The hotel is contractually obligated to have at least 20% of its employees be persons with disabilities. While Scott Wise's Thr3e Wisemen Brewery was part of the hotel in the beginning, it has been replaced by a similarly themed 1925 Pubhouse that also serves as a training restaurant for Erskine-Green. Opened in December 2015, this Courtyard is a six-floor hotel that is attached to Thr3e Wisemen, the Muncie Children's Museum and the Horizon Convention Center. Originally targeted for the old Roberts Hotel, which was snatched up and turned into condos before the project was greenlighted, the hotel ended up being built on land donated by the city of Muncie. During training, Erskine-Green Training Institute students stay at the hotel, unless they are relatively local and commute, while in their 10-13 week training programs. This also means, of course, that this Courtyard is one of the most accessible hotels you can imagine. Truly. It offers a variety of accessibility options in the majority of its rooms including wheelchair accessibility, roll-in showers, and adaptive equipment for both visual and hearing impairments. Some of the rooms even have automated doors (though, ironically, mine wasn't working during my most recent stay). The hotel was recently renovated as it nears its 10th anniversary. It offers spacious rooms, contemporary/clean decor, a fair pricing point, an in-house bistro that offers breakfast and dinner, an around-the-clock Starbucks option (not full menu), a nice and wheelchair friendly pool, a fitness center, and even a check-in center that has been made accessible. You should know, as it's a tad confusing, that the parking in front of the hotel actually belongs to the new condos. Don't park there. They seem a tad moody. Instead, there's a parking garage behind the hotel where guests park for free (It's $1 an hour if you're just visiting). There's no doubt my affection for Erskine-Green somewhat skews my rating, and I'll acknowledge that while I seldom have any issues on this visit the automatic door didn't work (and it's quite heavy without the automatic feature) and a packed house due to a convention clearly had the staff a bit overwhelmed. Minor quibbles (though having stayed from Friday evening to Sunday, I was a bit bothered that no one bothered to address the automatic door). On the plus side, a previous tip I'd made to lower the bed had actually been implemented. Bravo. As this is centrally located in downtown, the hotel attracts a variety of traveling guests, businesses, and others. On one visit, I even met the duo from Air Supply in town for a concert (If you don't know Air Supply, move on - I'm old. Get over it). The meeting rooms were nicely equipped, there were charging stations all over the place and even more since the recent renovation added charging stations at tables. Profits from this hotel go to benefit the Erskine-Green Training Institute and other ARC projects. So, you have a terrific room at a fair price with great service and you're supporting a great organization working to put folks with disabilities in the workforce. It really doesn't get much better than that.

The hot tub and pancake maker were out of service but I really want five stars to go to the staff…read more Also we thought it could have been cleaner. Again the staff is helpful and personable

I was happy that this hotel was "pet friendly" until they would not allow me to have my dog (little…read morechiweenie) with me at breakfast. I just rolled with it though. The bathroom floor had dirt along the edges and in the corners. The bed was so comfortable and I slept very well the first night. The softened water coupled with the Dove shampoo left my hair soft, smooth and silky. Housekeeping did come knocking the first morning. It would be more eco-friendly for guests to request when service is needed. Staff is helpful. Room was good temp. Breakfast was good. Great location to everything. I probably will not choose this hotel next time.

The front desk was very, very helpful and kind and just all around Pleasant person to talk to. Her…read morename is Danielle and she deserves a raise.

Surprisingly nice! A secure, welcoming lot, conveniently located, quiet, a very friendly check-in,…read morea room with good lighting (fantastic bathroom vanity lighting) and HVAC, CLEAN, a comfy bed, desk and lounge chair, a mini fridge, coffee, hot breakfast - where do I stop? Oh, and fluffy towels... all at a reasonable price. It's not fancy - but it's great for what it is. It'll be the first place I check when I next stay in this area. Thanks to the staff here at the Anderson Best Western Plus: I wish more fancy hotels treated me this well!

Probably the best hotel in Shelbyville. Convenient location, clean, and the rooms are nice…read more Comfortable beds. The rooms on the side facing the interstate have traffic noise day and night. So if you are a light sleeper request a room in the other side of the building. Front desk staff are friendly and very helpful. Breakfast is standard HIE, the breakfast area is very clean.

This location is a bit out of the way, as map took me throughout the different neighborhoods. It…read morewas a kind of your, but bad weather to really stop. I drove 12 hours to get this far and I am dog tired. This location showed just remodeled but everything is a bit dated already. I will checkout breakfast in the morning. After a good night sleep and okay breakfast, I could recommend this location to others. I would probably go to a different location, better off of I65 and closer to Indy. I wish they would put me on top floor do to noise from above. I did not receive my amenity points for my stay here and being a platinum elite member we get these.

If you have to be in New Castle and you have to stay in a hotel, it's slim pickings. We chose this…read morehotel because it was a recent construction and has a pool. I was shocked to see mildew on tables and chairs at the pool, which was like a cold air steam room, meaning your hair will look disgusting if you sit there while watching your child. The room was clean enough, but the mirror started to fall apart when the high school kids in the room next door started thumping the walls. The hotels are basically here for visiting sports teams, and trying to sleep in quiet or trying to get anything at the continental breakfast is a pipe dream. Internet is NOT wi-fi, so bring an ethernet cable or hop over to Cafe Royal down the road with your laptop. There is an off odor, perhaps coming from the smoking rooms upstairs. I have stayed at the other two motels on the same strip, and this one is a tiny bit better as the Steve Alford Inn lacks a pool and the Raintree Inn room we had before smelled of mildew so badly that we had to send everything to the cleaners, including the luggage. If I had to stay for more than a night or two I woudl look for something more corporate in Muncie or Indianapolis. For New Castle it is okay, and that is as good as it gets in this town.

The filthiest hotel I've even been in. I may report them to the health department. I lasted 15…read moreminutes and checked out to find another hotel,

Friendly staff, clean rooms, decent breakfast, good management! Melinda and Kimberly were nice to…read moredo business with. I can't remember the young gentleman's name who managed the joint, but he was on point.

They advertise pet friendly. Bam $50 pet fee, snarly rude front desk clerk, I had Eileen. Do not…read morestay here! They charged me $50 for a service dog!!!!