We have been using this store for pizza and back before the current management, sandwiches…read moredelivered. Now they only do pizza. The Pizza is decent although about 1 in 4 times they will make the wrong order or leave off a topping. But last night, we ordered 2 pizzas using the app. We received a text saying Brynn was approaching, then a text that said it was delivered. It just wasn't delivered to us. We called the store and spoke to a young man who told us to call Door Dash because that was who delivered it. I explained that we ordered through the Casey's App and that they were the responsible party. He said I probably need to talk to a Manager. Then a woman came on and proceeded to say the same thing and I repeated my point that they were responsible for getting our pizza to us. She finally said I should talk to a Manager. It turns out she was just a cashier. Finally, Jackie the assistant manager got on the line. She began the same line of us calling door dash. I, for the third time, explained that we purchased through their app and they were responsible for getting us our food. 3 times I asked her to just remake the pizzas and have Door Dash redeliver. Each time she said she couldn't. I asked for the General Manager, she said her name was Barbara and she was at home. Finally Jackie said she would see what she could do and call us back. 30 minutes passed before we called her back. Jackie said she explained it to Barbara. Barbara told her she would deal with it in the morning. So we were left hanging. The next day I waited until 2pm and had not heard from Barbara, the manager, so I called her. She acted like she had no idea what I was talking about. Then she found a paper about it. When I tried to explain what happened she interrupted me to tell me my refund would be there in 3-5 business days. I asked her to let me speak but she continued to get defensive. When she finally agreed to allow me to speak I got out 2 sentences and then she interrupted me to give me the corporate customer service number. I asked why all 3 of the employees I spoke to told me call Door Dash and she refused to answer. She said that Jackie told her I wanted my money back and that she didn't know I had requested the pizzas to be remade. She blamed it on Jackie and because she, Barbara, wasn't there, she wasn't responsible. Finally she just hung up on me. So, I called the 866-922-0767 number. The automated call asks you to pick a topic, delivery issues was #3. When I hit 3 it immediately disconnected. I tried it again and it did the same thing.  Then I called the direct number, 515-965-6100. It was a different automated system but when I responded for customer support it sent me to the previous system which disconnected me as soon as pushed the delivery issues key, #3. So, the take away here is Casey's doesn't care about their customers. The employees are trained to deny responsibility, if not then why did all three use the same language blaming Door Dash and trying to send the customer to them. The managers are either poorly trained for handling customer issues or they are trained not to care. And why should they, if the corporate customer support system doesn't work, then they aren't held accountable. The absolute truth is that this corporation cares about 2 things getting our money and getting their paychecks. This type of terrible customer abuse is not a down-up problem, this is a from the top-down issue. Carrie Stojack, VP of Guest Insights and Jay Soupene, SVP of Operational Excellence, are clearly out of touch.  Sanjeev Satturu, SVP Chief Information Officer, and Chris Boling, SVP of Store Operations, should be reprimanded, if not fired for their inept management approach. (Satturu is also responsible for the App that rarely works properly.) But ultimately, it falls to President and CEO Darren Rebelez. A man that makes over $10 million per year heads a company that doesn't care 1 iota for their customers and fosters an atmosphere of customer abuse and community neglect. We aren't alone, others have shared similar experiences. Speak out!

Very nice staff. Very clean store and property. They use their space very well to keep people from…read moregetting bunched up. Coffee selection is impressive and always fresh. Most of all, though, I really have to say how nice the staff are. Very helpful, professional and courteous.