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    Dollar General

    1.0 (1 review)
    Open 8:00 am - 11:00 pm

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    9 months ago

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    Big Lots

    Big Lots

    2.0(5 reviews)
    4.5 mi

    I have been a customer of this store for some time. The people that work at this store are always…read morepolite and helpful, and when I needed to buy a sofa I wanted to shop local and support the store. I purchased a $600 sofa one year and two months ago, and paid an extra $70 for the furniture protection plan they offer. I was concerned that the fabric (faux leather) might not hold up, and they pushed this protection plan as the 'end all' wonderful coverage plan that would replace the sofa should anything happen. So, I don't have many visitors (I'm a teacher so most of my time is spent at work). My sofa started to rip, the vinyl/faux leather is quite literally deteriorating. I keep excellent records, I have all receipts and the warranty booklet. I called the store, they told me to file a claim with the coverage plan. I called the coverage plan 1-800 number, and they told me there was nothing they could do, the warranty for rips and poor fabric was only good for one year? So, I was talked into a three year plan for nothing. The representative told me that after the first year, they only cover the wood breaking in the sofa. I called the local Big Lots store back, to see if they could help at all, and was told that there was nothing they could do, the protection plan HAD to be the one to cover my claim. I called the protection plan 1-800 number again, and they told me my claim was denied. So I'm stuck with a horrid quality $600 sofa and an expensive coverage plan that doesn't cover anything. Don't make the mistake of buying anything even fairly expensive here, the quality is lacking and they don't back up their products. So disappointed.

    Their furniture area is decent. You can find some good prices on home decor etc.read more

    Photos
    Big Lots - Sofa saga near the back area

    Sofa saga near the back area

    Big Lots - Sofa is literally splitting at all of the seams even though you can see that there is very little wear to the actual fabric

    Sofa is literally splitting at all of the seams even though you can see that there is very little wear to the actual fabric

    Big Lots - Furniture

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    Furniture

    Dollar General - grocery - Updated May 2026

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