A question for fellow shoppers at Dollar General -- what would you do in this situation?…read more I ran into an interesting situation while visiting rural Hillsboro, Missouri. I'm originally from St. Petersburg, Florida, and it raised some questions about store policy and ID verification. Here's the situation: * I flew using my U.S. passport, so I didn't realize my driver's license had expired. * When I went to buy cigarettes, the store said the ID had to be scanned. * My license wouldn't scan because it was expired. * I offered my passport, but they said they couldn't accept it because it can't be scanned. It made me wonder how others would handle situations like this. Scenario 1 -- You're the traveler You've just arrived after a long trip. You go into a store to buy a beer, cigar, or cigarettes and show your passport, which is the only ID you have. The clerk says: "Sorry, we can't accept passports because they can't be scanned." What would you do? * Ask for a manager? * Call corporate while standing there? * Walk out and try another store? Scenario 2 -- You're the customer in line watching it happen A traveler explains they only have their passport. Would you: * Speak up and explain a passport is valid identification? * Offer to help by buying the item for them? * Or stay out of it? Scenario 3 -- Limited options The cigarette brand I smoke -- Eagle 20's Red 100's -- is something I've only ever seen sold at stores like Dollar General or Family Dollar. In rural areas, that might be the only place nearby that carries them. So sometimes "just go somewhere else" isn't really an option. Scenario 4 -- You're the cashier You recognize the passport as a legitimate federal ID. You know the system can allow the birthdate to be entered manually, and the ID can be shown to the security camera. What would you do? * Follow the strict scan-only rule and refuse the sale? * Manually enter the birth date after confirming the ID? * Call the manager for guidance? And what if your manager then tells you: "Corporate just called. We need to accept passports even if they can't be scanned." Would that change how you handle the situation? I'm genuinely curious how others see this. Policies are important, but sometimes real-life situations fall into gray areas. So what would you do in any of these scenarios? --- Final thought about this specific store I also want to be honest about the experience itself. One manager at this location showed the kind of professionalism and customer respect that represents what Dollar General says its customer service should be. She calmly listened, understood the situation, and explained how the passport could be manually entered in the system. I truly appreciated the respect and professionalism she showed. Unfortunately, that experience was very different from what happened with the assistant manager and 1 young clerk working today. The interaction felt dismissive and unnecessarily hostile -- including being told to leave the store and given the impression that returning might result in being trespassed or having the police called. Customers should never be told two completely different things by the same store. One employee says the passport is acceptable, another says it can never be used, while a manager explains it can be used but only in one specific circumstance. Policies should be clear, consistent, and applied with basic respect for customers. If a passport is acceptable identification in one moment, it shouldn't suddenly become unacceptable in the next. At the end of the day, this isn't about cigarettes. It's about training, consistency, and the basic principle that every customer deserves to be treated with respect. A dollar general off old rout 21 Hillsborough Missouri

Most unorganized dollar general I have ever seen! Used to be nice. Not sure what changed but you'd…read morethink they don't even have a manager right now. Worst I have ever been to.

Like any thrift store, some days you can visit and find wonderful items and other days not so much…read more I have found Eddie Bauer, Liz Claiborne clothes and a small Coach bag. Some items still have store tags attached. I have purchased four hand made baby quilts over the years. (donated by a church) I enjoy making donations and then finding something I can't live without! The people have been working there for years and are so very nice. Generally there is a "free" cart outside which may have toys, books or other interesting items. This is one of my favorite thrift stores. It is not fancy, but small and comfortable while looking to update items. This is the best place to buy table cloths, shower curtains and place mats.....check it out.

Great selection. Got a bread machine and charms. Coming back with a truck for a couch. Such a good…read moredeal on everything.

wouldn't even get one star. rude very unprofessional employees. dirty unorganized! Don't use self…read morecheckout it's rips you off on your change

From the owner: Dollar General House Springs is proud to be America's neighborhood general store. We strive to make…read moreshopping hassle-free and affordable with more than 15,000 convenient, easy-to-shop stores. Our stores deliver everyday low prices on items including food, snacks, health and beauty aids, cleaning supplies, family apparel, housewares, seasonal items, paper products and much more from America's most-trusted brands and products, along with Dollar General's high-quality private brands.

The best meat around and I've been to all the stores and butcher shops. The ripeyes and porterhouse…read moresteaks are fantastic. I only shop there for meat now.

I always enjoy my shopping experience at Karschs stores. Great selection of products. Meat is…read morefresh and priced well in my price range.

I have found them to be 50/50. Half the time you encounter…read morekindness and the other half THEY ARE RUDE AND INDIFFERENT! MAKES me not want to shop there often

This place is a true blessing , the ladies that valenteers there are always sweet and helpful . You…read morecan't beat the price 25 cents for clothing or shoes . I really like the place affordable for this day and age , especially for families with children . Children grow so quickly .

This is wonderful family business. Paul is very great to work with on finding something special…read more He helped me with my coin collection and has designed some old jewelry I had to today's look. Love this place. Paul, Cathy and Tommy, thank you for all your help.

I am filing this complaint regarding a custom jewelry transaction that remains unresolved. I…read moreentrusted the business with my personal property and paid a deposit for a custom ring. During the project, we were unable to reach agreement regarding the design. I requested cancellation of the project and the return of my personal property and deposit. The business has refused to return my property without additional payment that I dispute. The matter is now pending before the court, so I will not argue the legal merits here. My purpose in filing this complaint is to document my experience and to request the return of my personal property and any funds the court determines are appropriate. I have retained documentation, communications, and payment records supporting my position and will present them through the legal process.

Never any food in the case. 11:45am, 6:45 pm, never any pretzels, talked with manager twice, talked…read morewith supervisor twice, and called corporate office and spoke to someone and told me he would have a supervisor call me ( NEVER HAPPENED).

I don't know who came up with the brilliant idea to require you to download an app and link your…read morecredit card in order to simply buy a soda - i'm thinking whoever it is is going to lose their job over this. I have not visited this gas station since it reopened because I simply wanna buy a fountain soda without having to download an app. Dumb

I spent time in the military and my first couple of in-town moves were done by friends and involved…read morebeer and pizza at the end. Then I had my first cross country move and Uncle Sam hired a moving company who did it all for us and I was spoiled from then on. Goodfellas is worth every penny! I had a crew of 3 Goodfellas, they were energetic, friendly, professional and fun. They packed me up on one day and moved me cross town another. I treated them to a couple of meals along the way but no beer for them, however if they dropped by after shift? No worries, I got them chilling in the fridge! If you want a no-hassle, low stress move give Goodfellas a shot.

We used Goodfellas for our move into our new home. We had a four bedroom home and storage unit…read more They were on time seven guys arrived with two trucks. Each guy introduced themself and shook my hand. They treated our stuff extremely well. Wrapped with moving blankets and shrink wrap. They even took the news well that we wanted some stuff moved to the basement rather than left in the garage as we originally stated. Thanks to Rulo, Matt, Logan, Nate, Draper, John, and Canyon. I would definitely use them again. Thanks Goodfellas for a great experience, and the extra guy!

Amazing low prices on grocery's The staff are friendly,…read morethey get to know you on a personal level. The management are amazing. And never have to wait in a long line

I just wanted to give my little local Save a lot a bump in the rating because I have found after…read moreshopping around that I enjoy this little store. They do a great deal of business and have a ton of turnaround and I have actually tried chicken, beef, and pork from the buy 5 meats for 20.00 and they have been great. I have reduced my grocery bill a bit since taking advantage of some of the sales they have on things I use. This location is a bit lighter and brighter than some others and feels more like an old fashioned mom and pop grocery store to me.