Worst service ever. First thing the price suddenly changed once the paper work started, should…read morehave left then. I was told 3 to 5 weeks. 8 weeks later they finally scheduled a day and then did not show up. When I called to check I was told I would be called back, well that call never came. So I then called and spoke to Daniel and asked him to cancel my order, all he said was that he would take care of it and call me back, which he never called me back. So then I called and spoke to our salesperson, Tina, she said we had a cancellation fee, Daniel never mentioned that, and she would call me back, which she never did. In the end, many calls to try and get help, no furniture and a fee. Would highly suggest not going to this store!!!!!!!!

Worse customer service . Nobody in the store knows what is what. There was one manager that has…read moresuch attitude and everybody is Standing around to ask her stuff and she is pretty rude . If u go to the store and ask for the price I will get screwed . They run big sales on line but unless u shows that pricing , they will vharge the store price Which is much higher for beds etc. They won't give u any print out of infor or anything . Better to order it online since they charge Delievery fee anyways and set up . If want better prices than even online , go to Barnett and brown where the prices are always better than anywhere Including online. They do t ha e all the collections of Ashely, but most of them they do.

This is such a cool place to go for gifts as well as unique quality items for yourself and the…read morefamily. Owner is friendly and welcoming, store is bright and interesting. I only wish I lived closer so I could visit more since she has new things all the time. Prices are quite reasonable.

This is my favorite store in Florence HANDS DOWN!! They sale products from 40 different countries…read moreand this is where I did all of my Christmas shopping. If you want to go somewhere with positive vibes and clothes and jewelry you would not find anywhere else. This is your store.

People always friendly prices on some items a little high but always there for purchase. Pharmacies…read moreis outstanding. I travel from Courtland to use this is my pharmacy and shop for certain items.

Jason in the seafood department is awesome. I love their crab legs, really I'm a claw girl but,…read morethey're always great tasting.

I really appreciate the dedication and the great job of the employees of Killen Foodland. This area…read morerecently was hit by two consecutive winter storms, an Ice storm and a snow storm. Killen Foodland was the only grocery store within a large area to stay open when all the others had to close or close very early leaving some with no place to get groceries. Believe me, I understand stores having to close because it was too risky and dangerous for employees to attempt to drive to work on icy roads. Thats why I appreciate the Foodland employees for going above and beyond the call of duty to serve the public. Thank you very much

I appreciate the young men that bag my groceries. Carson is so polite and even offered to pay for…read moremy husband's cart of food because his chip had malfunctioned in his debit card. Of course, he eventually got the card to work, but I know that Carson was sincere in his offer.

Target always has what I am looking for. It could be a lamp or a shower curtain. I always find what…read moreI need. The service is impeccable and the employees always smile and inquire if I found everything I was looking for. The clothes are not cheap looking like a superstore has. The prices are fitting to this retired woman's budget.

Hey, it's a Target. The stuff is always stocked up. Prices are what they are. Quick in and out with…read morethe self check out.

A family member bought on 21 November 2022 a watch as a Christmas gift from Grogan Jeweler by Lon…read morein Florence, Alabama. The watch was not on sale and it was not discounted. It was paid fully at the time of purchase. Because of another family member's untimely death, we decided to return the watch so we could use the money instead to help cover the cost of the funeral expenses. We tried to return the watch on 08 December 2022. Lon, the owner of Grogan Jewelers by Lon, refused to take it back. She said that we were 2 days late in returning the item. She said that they have a 14-day return policy. She added that it was clearly stated on the receipt that we have. We explained to her that we were not told at the time of purchase that there was a 14-day return policy. We also informed her that our purchase receipt does not say anything at all about her store return policy. She then said that it would be up to her salesperson who sold us the watch to make the decision if it could be returned. We called the salesperson while we were in the store. The salesperson refused our return request. We explained that we have been in Florida for the last 3 days arranging shipping of the body of the deceased back to Tennessee and we could show the person's death certificate if needed. The salesperson said she was sorry about the death but she could not take the watch back. She instead told me to sell it. At this point in time, I asked Lon if she would make an owner's decision to make an exception to accept our item back. We also said that we would be even willing to pay a restocking fee and the salesperson's commission as the money from returning the watch would greatly help in the funeral expenses of the deceased. I explained again that we were not told at the time of purchase about their return policy. We also said that their return policy was not stated at all in our receipt. Lon, the owner of Grogan Jeweler by Lon, refused. We left the Florence store with heavy hearts and could not believe what just happened. To the owner Lon, all that I can say is that we shall reap what we sow.

My husband and I went to pick out our wedding bands at Grogan Jewelers. I also was looking to get…read moremy grandmother's ring, which I was given as my engagement ring, resized and cleaned up. I was also told it needed to be fixed, as some of the prongs holding the diamond in were coming loose. I was told it could take anywhere from 1-4 weeks for the bands, and the ring, well, the jeweler will be back on Tuesday to give you a quote on a cost. To his credit, the jeweler was wonderful. I got my quote and was told it would probably be ready by Monday. Monday rolls around and it's not ready but that's okay. I understand delays happen, and it's not like I need the ring right this minute. I say thanks and on goes my day.. The next day I get a similar phonecall, but it's still fine, I get it. The third day past due, my husband gets a call that the rings are ready and they're ready for pick up. He asks if it's all three. "Three? Um, there's only two." No, there are two bands and an engagement ring. "No, I only see two bands here. I don't see any engagement rings here. Let me look for the order I'll call you back." So he looks. And he can't find it. Calls back. Some stern words are had regarding the fact that yes, we dropped of a ring for repairs and it should be there. Keep in mind, this is my grandmother's ring. She is deceased. I have no words for how upset I was during this whole exchange. Eventually they call back. They found it. The order should be complete "tomorrow" No phone call that next day. The following day I called back and was told yes, two rings are here for you. I swear, I think I blacked out for a second. Grogan, get your act together before you give someone a heart attack. To the jeweler's credit, the ring fits great and looks amazing. The rest of you all can go get some training in how to deliver customer service without taking years off people's lives.