My experience with customer service was absolutely AMAZING! Jadavian thoroughly explained the…read moreprocess! We examined the vehicle together, and he provided answers for all of my questions. I will be returning here, and continue to work with this company! I enjoyed the service and the overall professionalism.

100% recommend. Jay is amazing he was so helpful and professional. Honestly in and out so quick. He…read morewas such a pleasure to work with.

Ace Rent A Car are complete con artists, and dealing with them was one of the most frustrating and…read moreunprofessional experiences I've ever had with a company. If you value your time, money, and sanity, do not do business with them. I even paid for my reservation two days in advance because I wanted the process to be smooth and stress-free. That was honestly my biggest mistake. Paying early didn't make things easier, it just made it easier for them to take my money and start creating problems. To begin with, the amount they charged me was higher than the price advertised online, which should have been my first red flag. Then the real nightmare started. After making the reservation, they asked me to send my insurance policy, which I did. The next day, at 6:30 PM, they suddenly contacted me saying that my rental policy needed to be verified. At that hour, most offices are already closed, yet they waited until the end of the day to bring this up. Still trying to cooperate, I spent over an hour on the phone with my insurance company trying to get the exact document they were requesting. After finally getting the rental policy, I immediately sent it to them that same evening. You would think that would resolve the issue. Instead, the next morning, less than an hour before I was supposed to pick up the car, they suddenly changed the requirements AGAIN, now saying I needed collision protection coverage, which is an entirely different document. At that point it became obvious what was happening: they just keep moving the goalpost so the process never actually gets resolved. When I told them to cancel the reservation since they clearly couldn't process the rental properly, their response was unbelievable. Instead of apologizing or trying to fix the situation, they told me I would have to pay a 15% cancellation fee for canceling within 24 hours, even though I had spent the entire previous evening jumping through hoops to provide the documents they requested. So not only do they overcharge you, waste your time, and create unnecessary obstacles, but they also try to penalize you for their own incompetence. And when I asked to speak to a manager? I was told there was no manager available because it was "too early" and no manager had come in yet. Imagine running a business where there is no manager available to handle serious customer issues. This company operates in a way that feels extremely deceptive and dishonest. Instead of helping customers, they create problem after problem and then try to trap you with cancellation fees. Do yourself a favor and stay far away from Ace Rent A Car. There are plenty of legitimate rental companies out there that won't treat customers like this.

Hands down best car rental experience I've ever had. We were flying from SFO to Fort Myers, and…read morewere planning on picking up a rental that evening when we landed. Our flight was delayed but Julio mentioned he saw the reservation and that he would be at the office waiting for us to pick up the car. Incredible customer service. He was understanding, honest, and helpful with everything. Next time we're in Naples, Ace has our business.

Terrible experience. I had a 9:00 AM reservation and arrived at 8:45 AM but didn't receive a car…read moreuntil 10:45 AM, even though customers who arrived after me were served first. The vehicle I finally received was filthy, dented, scratched, smelled bad, and had nearly 50,000 miles. I returned the car a day early because I was so disappointed, but they refused to refund the unused day. When I dropped it off, the attendant even told me "we upgraded you." If that was the upgrade, I can only imagine what the regular cars look like. Very poor service and extremely disappointing experience.

The van I rented wasn't cleaned very well. The day after I got it the AC went out. I then spent…read moredays driving around without air conditioning being passed from location to location having to go through tolls (which enterprise billed me for). Just all around disappointing

I am an executive elite member. I made my reservation 8 weeks ago. When I arrived on location they…read moresaid they couldn't "accommodate my reservation". For a van for my brother & his three children. Not even an apology. They tried to blame me. National is a horrible horrible company. This location is the worst I've ever dealt.

Terrible service. I rented a sprinter van for my family annual vacation and they claimed the van…read morehad a broken part they've been trying to fix. Mind you we booked this van weeks ago and National didn't even bother to let us know or at least cancel our reservation in order for us to find a new van. This is deeply disappointing. Especially with little kids we have no way of getting to our destination. Please don't rent here, you will regret it.

What a terrible experience at this HERTZ location is at the Naples, Florida Municipal Airport. I…read morehad just gotten in an accident and I was picking up my rental while my car got fixed. This was by 10 miles the worst rental experience of my life. I got there and I have to wait on a steel bench for over an hour while they "cleaned" the car. Finally the car comes around and the seats have stain on them... It looked like baby food or something spilled in the center console. The overall smell of the car was off. There was nothing right about this transaction from the jump, and the guy over there is a jerk. The car drove Okay... I return it (now let me mind you I work from home and I drive the car for maybe 10 minutes every other day = I drove it for under 2 hours in 14 days.) and the guy tells me it smells like smoke in the car. I said, "like what?"... I have no idea what the hell he was talking about because I've never had a cigarette in my life. He said, "it's not the smell there's ashes in the car"... I said, "yeah and stains all over the seats were there too you telling me I did that too? And the baby milk". Anyway I determined it was a ploy to legitimately charge my card for $490 extra. I want a refund now before I dispute it with my credit card company. Any other similar experiences? Absolutely terrible what they are doing over there. Like I want to know where my option to dispute what he was claiming. What was that process and why wasn't it explained to me? Who knows, I hope they do something about this. That's a nickel out of my pocket just because he said so. I've never heard of anything like that.

While this counter at the executive terminal is only open seasonally (something about snowbirds)…read morethe front counter at Naples Airport Authority FBO will call them over for you. It took a while for the guy to come over from the main airline terminal, but he brought the car over for me and had the paperwork and I was on my way within 5 mins of his showing up. I asked for the cheapest car, which he was all out of so he gave me a mustang, not too shabby.

Erika and her staff are amazing. She helped me right away no questions asked when I told her about…read morean issue with the rental I had. She is very professional, friendly, and helpful.

I reserved a 5 passenger vehicle 3 weeks in advance. When I arrived to pick it up they only had a 3…read morepassenger convertible available. They told me they were busy and "higher ups" decide how to allocate cars. i noticed in their reviews that this is not an isolated issue. The owner responds to poor reviews by directing you to a website to provide more information to someone who can assist. Really?? If the owner can't assist who can???

This is not even a Hertz location anymore, we drove all the way here and it's now Seagrass Home…read more Good job Hertz not updating your locations but making it impossible to do anything online or over the phone.

Rental cars right now are hard to come by! Many carriers have sold off a big chunk of their…read morefleets. Many companies have furloughed or laid off workers due to covid so be kind to your rental agent when you go in. Also it might take you a little extra time to pick up your car due to staffing. Please remember that when you step up to the counter. With that side note being said I have had a great experience with this Hertz location. We had prepaid for an suv and when we got here only a compact car was left. They told us they had an suv coming back and that they would call or to stop by and we could swap it out. Stopped by early the next day and they had the suv ready to swap out. While some people would be upset by this mix up you must understand my first statement. The staff at these locations are doing the best they can for their customers.

The gentleman that helped me this morning at the Marco Island enterprise was exceptional. He was…read morepolite, prepared and courteous. Cheers

Today we were about to leave for appointments when our 2025 SUV would not start. I immediately…read morecontacted Jonathan Wojciki who sent a car to pick me up to drive me to Enterprise in Marco Island. The rental process was also so easy. Excellent customer service! Thank you, Jonathan and Enterprise! I highly recommend!