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    Dollar Car Rental

    2.8 (5 reviews)
    Closed 8:00 am - 6:00 pm

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    ACE Rent A Car

    ACE Rent A Car

    4.0(4 reviews)
    0.6 mi

    Ace Rent A Car are complete con artists, and dealing with them was one of the most frustrating and…read moreunprofessional experiences I've ever had with a company. If you value your time, money, and sanity, do not do business with them. I even paid for my reservation two days in advance because I wanted the process to be smooth and stress-free. That was honestly my biggest mistake. Paying early didn't make things easier, it just made it easier for them to take my money and start creating problems. To begin with, the amount they charged me was higher than the price advertised online, which should have been my first red flag. Then the real nightmare started. After making the reservation, they asked me to send my insurance policy, which I did. The next day, at 6:30 PM, they suddenly contacted me saying that my rental policy needed to be verified. At that hour, most offices are already closed, yet they waited until the end of the day to bring this up. Still trying to cooperate, I spent over an hour on the phone with my insurance company trying to get the exact document they were requesting. After finally getting the rental policy, I immediately sent it to them that same evening. You would think that would resolve the issue. Instead, the next morning, less than an hour before I was supposed to pick up the car, they suddenly changed the requirements AGAIN, now saying I needed collision protection coverage, which is an entirely different document. At that point it became obvious what was happening: they just keep moving the goalpost so the process never actually gets resolved. When I told them to cancel the reservation since they clearly couldn't process the rental properly, their response was unbelievable. Instead of apologizing or trying to fix the situation, they told me I would have to pay a 15% cancellation fee for canceling within 24 hours, even though I had spent the entire previous evening jumping through hoops to provide the documents they requested. So not only do they overcharge you, waste your time, and create unnecessary obstacles, but they also try to penalize you for their own incompetence. And when I asked to speak to a manager? I was told there was no manager available because it was "too early" and no manager had come in yet. Imagine running a business where there is no manager available to handle serious customer issues. This company operates in a way that feels extremely deceptive and dishonest. Instead of helping customers, they create problem after problem and then try to trap you with cancellation fees. Do yourself a favor and stay far away from Ace Rent A Car. There are plenty of legitimate rental companies out there that won't treat customers like this.

    Hands down best car rental experience I've ever had. We were flying from SFO to Fort Myers, and…read morewere planning on picking up a rental that evening when we landed. Our flight was delayed but Julio mentioned he saw the reservation and that he would be at the office waiting for us to pick up the car. Incredible customer service. He was understanding, honest, and helpful with everything. Next time we're in Naples, Ace has our business.

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    Hertz Rent A Car

    Hertz Rent A Car

    3.3(3 reviews)
    0.5 mi

    What a terrible experience at this HERTZ location is at the Naples, Florida Municipal Airport. I…read morehad just gotten in an accident and I was picking up my rental while my car got fixed. This was by 10 miles the worst rental experience of my life. I got there and I have to wait on a steel bench for over an hour while they "cleaned" the car. Finally the car comes around and the seats have stain on them... It looked like baby food or something spilled in the center console. The overall smell of the car was off. There was nothing right about this transaction from the jump, and the guy over there is a jerk. The car drove Okay... I return it (now let me mind you I work from home and I drive the car for maybe 10 minutes every other day = I drove it for under 2 hours in 14 days.) and the guy tells me it smells like smoke in the car. I said, "like what?"... I have no idea what the hell he was talking about because I've never had a cigarette in my life. He said, "it's not the smell there's ashes in the car"... I said, "yeah and stains all over the seats were there too you telling me I did that too? And the baby milk". Anyway I determined it was a ploy to legitimately charge my card for $490 extra. I want a refund now before I dispute it with my credit card company. Any other similar experiences? Absolutely terrible what they are doing over there. Like I want to know where my option to dispute what he was claiming. What was that process and why wasn't it explained to me? Who knows, I hope they do something about this. That's a nickel out of my pocket just because he said so. I've never heard of anything like that.

    While this counter at the executive terminal is only open seasonally (something about snowbirds)…read morethe front counter at Naples Airport Authority FBO will call them over for you. It took a while for the guy to come over from the main airline terminal, but he brought the car over for me and had the paperwork and I was on my way within 5 mins of his showing up. I asked for the cheapest car, which he was all out of so he gave me a mustang, not too shabby.

    Dollar Car Rental - carrental - Updated May 2026

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