In Moderation Staff Reviewed July 19, 2025 I made reservations through Expedia flor my flight and car. Flight was perfect then comes to the rental car. I opted for them to choose the car I would get. I get there the gentleman said we need the card to put a hold on it for the rental car that's fine that is what they do. He was looking in the system and said I found a better car for you for 110.45. You will need to get hold of Expedia for their refund. I said that is great. No problem with the car. I returned it a little earlier than expected. The young man checked the car everything was good. He stare I would receive an invoice in my email. email received when I attired back to Florida. the charged me and upgrade which I did not request. customer service only send emails. I want to talk to a live person. read more

Dollar Car Rental - Car Rental Near Me - Minneapolis, Minnesota

OMG TERRIBLE. After a flight day, absolutely painfully long wait at Hertz counter (nobody at all at dollar or thrifty counter just one slow dud at hertz for all 3) it then took us another 20 mins to get out of their lot - line of cars and one booth open checking cars out. It took us more than an hour to leave the airport. Unacceptable. read more

Customer service was absolutely terrible! I reserved a car for my 75 year old mom. She thought she left her license at the thrifty office and we spent over 2 hours trying to get help or at least connected to customer service. I will not use or recommend thrifty, dollar or hertz again read more

Wellllllllll this is just a poorly run business which is not fair to the frontline workers or customers. Evidently, every Monday there is not a cleaner staffed at the Terminal 2 (Humphrey Terminal) location. Since cars need to be ferried from Terminal 1 to satisfy reservations, this ongoing problem is just one of many delays stretching wait times beyond 90 mins. My fellow stranded customers and I all had longstanding reservations so it's not like we weren't expected. Of course, no compensation was offered. Moreover, customer service agents had nothing to give, including f**ks. read more

We have been waiting now for almost an hour to get a car...had a reservation, waited in line and now just waiting to get a car Have NEVER had such a horrible experience with company, and clearly one that does not care about customer service. Will never use again...if I could give negative stars I would. ​​ read more

With all the negative reviews and overall rating for Dollar Car Rental consistently on Yelp, they don't exactly leave the best impression. But my husband and I have rented a car with Dollar Car Rental this past June when we were visiting Seattle, Wa and had a good overall experience. So when the time came to rent a car on our most recent trip to Minneapolis last month, my husband ended up choosing Dollar Car Rental again because they were the cheapest for car rentals. This Dollar Car Rental is conveniently located across the street from the terminal, so after you get off the plane and maybe even pick up your bags downstairs in the baggage claim, you can just walk a short distance across the street to pick up your rental. We (my husband, our little girl dog and I) arrived here on a Sunday afternoon, around 1:05 pm. No one else was in line and we were helped by the employee at the front Desk. Everything was pretty easy since we had made the reservation on line ahead of time and then were out the door, walking towards the area where Dollar Car Rental keeps their cars. Once we found our car, parked in its designated parking spot (that is numbered), we were out on the road soon after. All this took less than 30 minutes. Upon returning our car, we had no problems. Typically with both experiences with Dollar Car Rental so far, the company requires that you have a gas receipt to show that you filled up the tank of gas. When we were in Seattle, the employee at the check out area kept the receipt. However when we turned in our car here, the employee didn't ask to see the receipt, even when my husband said he had one. And with this experience and our experience in Seattle, we did not have any miscellaneous charges or hidden fees added to our credit card a day or a week (or even a month) after returning the car. So for the most part, we have had a pretty positive experience with this car rental company and hope that if we need to rent another car with them again in the future, they will still provide the same service for us. read more

Dollar Car Rental - Car Rental Near Me - Minneapolis, Minnesota

They were closed at 7:30pm on a Friday night, when their website stated they were open until midnight. I was left stranded at the airport after reserving a car, and their 1-800 customer service line was a nonstop loop of useless information. There was no way to speak to anyone, and after having to rent another car through another company - and paying several hundred dollars more - I tried to register my complaint. Dollar denied my story, said they were open at the time they clearly weren't, and offered no apology or assistance. Do yourself a favor and NEVER rent from Dollar. Absolutely horrible experience. read more

DONT RENT THROUGH THEM!!! This was one of the worst experiences in rentals I have ever had. They had hidden fees that they didn't even tell me about. I had to pay an extra $600 and went through every single charge with some customer representative who doesn't even speak English that well! I had to have her spell it out just to understand what she was saying!!!!! RIDICULOUS!!! She didn't even understand or could explain the charges either, so that just shows that they are such a scam. NEVER RENTING THROUGH THEM AGAIN! read more

It took three people to check in one person and that took 20 minutes. Sad. We are Gold Members but we are not receiving good service for being Gold members. read more

Employees were slow, but patient. It took me two hours to get my rental car. This was due to Dollar only having one employee work the front desk. As well as Dollar not having my vehicle ready and at the location where I reserved it. Dollar also charged me more money after I reserved my vehicle with a third party company. So I'd you're looking to use a discount with any third party, don't bother because you will get charged more regardless. All and all, this place wasted so much time on my vacation, it's not worth the cheaper rates. Update, via my third party. I was supposed to pay the additional 91 and change. While this was resolved, it was still annoying how long I waited. read more

Absolutely terrible! 3 hour wait on a car that was paid for 6 months ago. They said, "we had more customers than expected." If I did my job like this company runs their businesses, people would die. Absolutely terrible!! read more

Paid once then billed another $400. Had to wait two hours to get the car. Very unprofessional.

I''d like to mention Aaron as being exceptionally professional and courteous checking me back in at the Minneapolis airport! You have an Amazing employee there Dollar! read more

Worst car rental experience I have ever had, and terrible customer service, seemingly designed to make it incredibly painful to get a refund... EVEN WHEN THEY DON'T ACTUALLY HAVE THE CAR YOU RENTED! I reserved a rental vehicle a month before my trip, and when I arrived at the reservation time, they didn't have my rental vehicle - or any other vehicle to substitute. They told me it would be at least 3-4 hours, and there were about a dozen people ahead of me. They required prepayment, so they had my money, and wouldn't refund me at the counter. So, I called the customer service line, which had me wait for 40 MINUTES until getting to talk to a human, who then told me they couldn't refund me, but that Hotwire would have to because I booked through them. Sooo... I called Hotwire, who I got through to in a few mins, but they had to confirm with Dollar that I hadn't actually picked up the car before getting the refund... I had to wait ANOTHER 40 MINUTES for Hotwire customer service to get an answer from Dollar. I was stunned that apparently Hotwire doesn't get priority in Dollar's terrible customer queue. Eventually, Hotwire processed the refund - but the abysmal experience because of Dollar means I will NEVER rent from them again, and I highly recommend you don't either. read more

Save yourself time and rent a car with someone else. We rented a car from Dollar at MSP and it was a terrible experience. Our flight was great, but as soon as we got to the rental car area we sensed a problem. We were about the 8-9th person in line which means we were in for at least an hour wait. We started hearing mumblings that there were no cars available but nobody from the business had told us anything. After at least an hour of waiting we finally got to the front of the line and we're told "you know there is a 2 hour wait for a car". I replied with no we weren't sure because nobody told us. We only heard mumblings of people that were ahead of us. Nobody from the business advised us of any issues. After getting to the front of the line and finding this out I turned to the 10-12 people behind us and relayed the message since nobody from Dollar had the nerve. After waiting an hour we were ultimately told we could wait a few more hours or just leave and our reservation would be cancelled. Unfortunately we had to wait at least an hour to find this out because no announcement was made to those waiting. Ultimately we went to Ace Rent a car because they actually had cars available and were friendly. It took us about 10 minutes to complete the entire process there. read more

My experience with Dollar was a nightmare from booking to trip end. We arrived in Minneapolis July 7th and waited 20 minutes for a Dollar representative. There was no one there. I finally asked The Hertz rep to help us. He said he could. We had our Priceline confirmation paper work in hand yet he wrote up another contract. We thought it might be different, he said it would be resolved at the end of the trip. So far two weeks later, it isn't resolved! We are double billed. On the second day of our trip, the Mazda SUV didn't start. Even after a boost, it kept on stalling. We were told we had to exchange it back at the airport. It was a malfunction of the parking brake and was forced to drive a car that was unsafe back to the airport. We were treated very rudely by an employee at Terminal 1. She said rudely there were no cars to exchange and we had to bring it back to Terminal 2. When we got back to Terminal 2, Aron was very helpful. At that point the car wouldn't start at all. We were very late for the family reunion planned for us. When we returned the car to the airport everyone was too busy to resolve the double billing. I've spent countless hours on the phone with Dollar. They said they would have a Dollar supervisor call me back. No one has called. I've called Priceline and American Express. They were much more helpful but my problem has yet to be resolved. I've sent a 3 page letter to corporate with copies of contracts, Priceline confirmation and my bill from American Express. Still no response. If I could give no stars, I would. I have noticed that the reviews have no response. Companies that care, respond and apologize. This company needs new and caring management. read more

DO NOT RENT FROM DOLLAR!!! Please heed my (and the other reviewers') warning that this company is a complete scam. I rented a car for 1 day to drive from the DSM airport to the Minneapolis airport on Dec 26th. My initial rate was given as a charge of $67/day totaling $88 with taxes and fees. All was going well and I returned the car to the Minneapolis St Paul airport as stated on my rental return by following the traffic signs for rental car return at the airport. Later that day I received an invoice from Dollar stating I'd been charged a total of $147 - or an excess of $60 from what was agreed upon!! Countless calls and hours were then spent on the phone with "customer service" (what service???) and unmet promises to have a supervisor call me back resulted in no resolutions. They even hung up on me 3 times! The line to the supervisor rang for 10 minutes before someone picked up and hung up the line. Truly awful! Now I'm out $60 plus valuable time. Please do yourself a favor and don't rent from here. A few more dollars spent with a reputable company will save you money and hours of time in the long run. read more

Never rent a car from here at Minn. St.Paul rented from here and had to wait 3 hours to get the car along with 20 other people forget this place. Would give 0 stars if I could. read more

Whatever "system" they are using is atrocious. First you wait forever in a short line, then after you finally get an agent to take your money, you wait again even longer until they walk around yelling out names for cars. Expect a very long wait, even when not busy. worst experience I've ever had picking up a rental car. read more

UPDATE: After about five emails and complaints, they sent me an email saying they would reimburse me the extra amount they charged me. It took a lot of extra assertiveness, but they eventually honored their original price. Still won't use them unless I have to in the future, but them finally responding and caring has made me less of an anti-Dollar-Car-Evangelist. Original Review: Terrible, terrible experience. They didn't have the car I reserved. Had to take a giant SUV that I wasn't comfortable driving and used half again the amount of gas. They didn't keep to the amount I quoted. They didn't explain that they were adding extra charges. Said I would pay $84. Charged me $181. Called and complained, and they told me it was my fault, and that next time I should ask more questions of the desk staff. read more

if i could give a zero based on the company and person responsible for scheduling I would. We stood in line with reservation, amongst 30 other people renting from dollar. After one hour and 8 people later, we made it to the counter. After our reservation confirmation, we had to wsit over an hour and half more to actually get a rental. There is only "1" person at the dollar/thrifty/hertz counter and only "1" person to retrieve-clean and prep rental. the counter guy is super nice but I would quit if I worked for such a piss poor company,, the person who schedules employees should be FIRED and I should get my money back! read more

Terrible service-you must read what you are signing! The employee did not mention that they were adding extra coverage and I was charged an extra $375. I never take the extra coverage when I rent a car. Should have read the reviews-not worth this hassle. Go somewhere else! read more

Daily rate was decent enough but really got charged a lot for pre paid gas. $60 for less than a quarter tank of gas used. Most car rentals charge you for how much they fill back up. Therefore, I highly doubt I'll use you'll again. read more

beware: Dollar Rental Car in MSP charged me for refueling even when I returned with a completely full tank. Dishonest business practic.

Picked up our car at MSP Terminal 1 (Lindbergh). Quoted $28/day. Not bad, right? Got our bill to find we were charged $146/day because we "dropped it off at a different location." Um... excuse me? We followed the blue signs for Rental Car Return, which brings you to Terminal 2 (Humphrey). According to Dollar, these are two different addresses, despite both of them being at the MSP Airport. THIS IS A SCAM! Looking at the reviews, others have had had this same problem with Dollar. Called customer service. Loooong wait time. Our service rep, Fatima, was belligerent and said this was entirely our fault. There was nothing she could do because we "returned it to a different location." Folks, it's all the same airport. Never again, Dollar. I strongly hope others get this message and choose another company before selecting you. read more

Opened up Yelp to make a review and saw one in a half stars. That's what I get. Showed up in Humphrey terminal to pick up car. Reception stand was closed. Asked to go to parking garage by one sign. Finally arrived to hold members Hertz and she said they had no cars at this sight it will be 30 to 1 hour. She sent most of the people to other terminal after they walked to the garage. About ten people since I've been here 65 minutes waiting for a car I hope arrives. I'd give a one but I'm hoping beyond hope I get a car soon. read more

Prepaid a reservation, flew into Saint Paul and went to the dollar counter. The line was outrageous and they only had 2 people working. After standing in line for an hour and a half, I was told that the car would not be ready for another hour. I had a meeting scheduled 15 mins away and had to move my meeting to wait on a car. What is the point of a reservation? 30 mins after my reserved time and had to sit around with 20 other people waiting for a car. Have always a customer of Dollar, but I think this will be the last time. read more

Is it possible to put 0 stars?Just read some of the reviews and it looks like I should have done my homework before reserving with Dollar. WHAT A JOKE!!!! Fly across country, go on a journey to get to rental counter where they say we don't have any cars. Then they tell me I can try somewhere else if I want. 1) Why no heads up if they had "closed" hours earlier due to running out of cars like the lady said and 2) Where's the customer service? They should have made some kind of deal with another company or been prepared to put people up for the night. If you know people are coming and you don't have cars be prepared to do more than say your own to solve this..... read more

If you are renting from this company and planning on using toll roads you should Google - Dollar Rental Fine. They charge a $15 administrative fee for EACH toll you go through, and collect up to $90 for each trip. So my $.60 cent toll in IL cost $15.60. Unfair and deceptive business practices - no mention of this when renting. Never again Hertz/Dollar, I got a nice car but got ripped off in the process. read more

Additional charges that I did not agree to. I booked a car through Priceline that outlined the charges etc. When I returned the car the final bill was much higher. I had additional Limited Damage Waiver and other charges tacked on. These were on the checkout when I took the car. I did not look closely and just assumed that the original agreement with Priceline covered it. The statement that I got said that I accepted these charges on checkout. I was not informed of them and never accepted them. I just did not pay close enough attention, after a long flight and tiring day. Unwisely I assumed that my initial agreement adequately covered the charges. If you rent from Dollar, be sure to check very closely the additional damage waiver etc *before* taking the car. As far as I'm concerned they snuck those charges in on me and counted on me not looking closely. Car itself was okay- no big complaints. Just the sneaky additional charges read more

The phone number listed on Yelp is out of service. The phone number listed through google for this branch is for the corporate service line. "Don't call us. Go bother corporate instead." I get the message loud and clear. read more

Awful customer service. Paid for brand new tire and never reimbursed me. Was suppose to get Ford Fusion but saw that car pulling out as I walked into parking garage to it's spot so they put us in a Dodge Challenger (4people) while on the road our tire blew out. Pulled over and wires were showing. Called the roadside assistance number multiple times and after waiting 40min on the line hung up and called auto service near me. Auto service put new tire on for $340 later. Informed rental company of all this with picture to prove of the arugula tire they sent us out on and stated they can not reimburse me. Poor poor poor. Never again will I rent a vehicle from them. I would not recommend you to either and if you do be sure to inspect the vehicle. read more

Dollar Car Rental - Sent us out on this, blew out. Never answered roadside assistance. Called own auto service, paid $340 out of pocket. Won't reimburse. POOR - Car Rental Near Me - Minneapolis, Minnesota

Had a reservation for a mini van - called the company a few days before to confirm which terminal the reservation was for. The lady on the phone told me either one, and I questioned it, nope, she assured me that either terminal was just fine. She also let me know that my husband could stop in at any time, on his own, and be added to the reservation. Arriving at check in, the gentleman tells me that it's twice the cost because I'm at the wrong terminal for pick up. He was courteous and adjusted the price to what I was quoted. Then he let me know that my husband would have to park the car and come on because we both had to be present at the time to add him. He parked the car, came in - we didn't want to have to pay for parking at the airport. Turns out he was already in their system and didn't need to be present at all. Got outside to get the mini van - no mini vans. The gentlemen offered me other options but the point in renting the mini van was for the cargo and people space. The options they offered either didn't hold enough people out not enough luggage space. Both gentlemen assisting me were both very courteous offering coffee and water while I waited. And as soon as I rejected their alternate offers, the manager was on the phone with the other terminal demanding the send a van immediately. The reason for one star is simple - communication. Your employees should have knowledge of terminals at airports and know the answer to the question. If you are unsure, ask someone else for clarification. Don't give wrong info to your customers - not only is it wasting my time, but also your employee's time. read more

Reporting Dollar Rental car to Better Business Bureau. Do not rent from this company. Uncooperative bait and switch. 0 customer service. Worst company we've ever dealt with. Only one star because we couldn't give a negative. I have also never written a negative review read more

Dollar Rent-A-Car did not honor the price we agreed to for a rental car from Hotwire nor did they honor the car type that we were promised this was a special event weekend that ended up on a sour note. We were promised a luxury car (Cadillac ATS )at $74 and we received a number of excuses and then offered another deal for a luxury vehicle (Mustang Convertible)but rather than paying the difference they doubled the charges by adding the two charges together when we got back to the station. In addition they charged us 999 a gallon rather than marking down that I requested the fill up at the end of the rental. I'm surprise this is a Hertz company and very disappointed with my rental. I will not use dollar in the future and it looks like a number of other people on both yelp and other social media would likely do the same. Paying almost $600 for two days for a rental is ludicrous and they don't seem to have the common sense to make an adjustment rather than have an email war with the customer and ruin the brand read more

Horrible company. Do not do business with Dollar rental car co. We rented a vehicle from them last week and after we loaded everything in to the van we went to pull out of the parking garage and were told we could not rent this van due to it had already been sold. So my family and I waited 45 minutes for them to pull up another van that looked like it hadn't been cleaned in months. We were in a hurry so we accepted this vehicle and were told we would receive a $100 credit for the inconvenience. A few days later we returned the van and did not receive the credit for the inconvenience. So I called dollars horrible customer service department and was told that they could not help us out. I asked to talk to a supervisor and was told one would call me back in 2 hours. No call back so the next day I called and asked to talk to a supervisor again. The customer service rep told me the supervisor did not want to talk to me and that there was nothing they could do to help us. Do not believe this company and save yourself issues by renting from another company!!!!! read more

This is the worst car rental experience I have ever had. I had to wait more than an hour and a half for a car after checkin with a prepaid reservation read more

RUN the OTHER WAY! Lines are horribly long and the "gentleman" behind the counter is a fast-talker who does NOT disclose fees for services offered - SLICK is the kindest word I can find.... read more

Left car back 30 August. Ahmed in the office in the car park had very poor english. Dollar staff had put on the record that my car was swapped due to "both license plates stolen". Ahmed kept asking me what this meant. Hard to answer that. Kinda obvious. Then when he had to phone colleagues he kept asking what that meant. Took about 30 mins to get away. He barely undestood anything i said as well as not understanding the comment a Dollar colleague had inserted in clear english. read more

Dollar is the worst rental experience I have ever had! The car was filthy when I picked it up and smelled horribly of cigarette smell. While we are dealing with COVID businesses need to be cognit of cleanliness. Once I returned it ONE TIME, they charged me for another day, fuel and additional fees. The issue is there was a vehicle blocking the entrance to return vehicles and they were actually being parked on the ramp entrance at the airport. I reached out several times and was told "we are looking into this" NOTHING has been done and I have not been contacted and no resolution. They just scam charges and fees to help their bottom line. read more