Marri was very knowledgeable and helped me get to airport to return my rental vehicle

This place should really have zero stars. They gave me a car that when I tried exiting via their express lane was not found. Had to go back to the counter to get it fixed. Then, I tried leaving via the non express lane with an agent. Agent left. Waited for several minutes. Tried leaving again and QRS scanner said there was a problem. Why use QRS codes if they don't work? Why? Definitely, the longest exit out of a car rental place. Plan accordingly or just don't use Avis. read more

Avis - Agent lane assist with no one in it. - Car Rental Near Me - Bloomington, Minnesota

After reading reviews, we should have known better. We waited in line for an hour and a half. There is one person working. We got up there and they didn't have the vehicle type we reserved 5 months ago. We could have. But we would have had to been shuttled to the other terminal or wait for them to bring it over. Yeah no... we've already waited long enough. read more

Why is this company in existence to help customers? As a Presidents Club member we are supposed to not have to wait in line. A great compensation for our business loyalty. But this business does not care. The app never works. We are supposed to get our car selected but there is always an error. What a waste. And what a waste of a company. Even when you email customer service you will not receive a response. The executive team clearly hates their customers and enjoys their misery. What an embarrassment of a customer facing company. read more

Avis - Line at the place where you are supposed to "skip the line" - Car Rental Near Me - Bloomington, Minnesota

We flew in during a storm & knew we had an issue. The connection flight was delayed, then canceled & we watched it domino down til our next flight option with available seats became 2 days later. So commenced our live reenactment of Planes, Train & Automobiles! We tried the night train, but it was a miss, so, we started the car rental search... I guess we should have started there, as none were available. But Avis pulled through with availability the next morning- so, 1 night of sleep & off we go! We arrived the next morning to pick up & found the process a bit unclear. We were advised to go up as, to our surprise, we were preferred members. There we checked in at a different desk & were told where to get our car. Exit signage was non-existent- so, we did a few laps before we found our way out. At the Exit, there was a scan your QR code, we didn't have one & the gent manning the gate check us out manually- he explained how it SHOULD work & what we should have been told at pick up. This is not our usual vendor but they were the only vendor with cars. Aside from the weirdness of pick up & exit, it was a successful rental. The car was in great condition & drove well. The return was easy. read more

Avis - Cozy - Car Rental Near Me - Bloomington, Minnesota

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Been in line an hour and still haven't gotten to the counter to get the keys to my Reservation. This is unreal. read more

Avis - Waiting in line - Car Rental Near Me - Bloomington, Minnesota

I reserved a gasoline vehicle. When we arrived at the airport at 1 o'clock in the morning, we were told that only electric vehicles remained. It was like an episode out of Seinfeld. Customer service has been horrible. I was forced to take an electric car that I did not want and learn how to operate it at 1 o'clock in the morning. Their customer service representatives continue to be recalcitrant. The desk agent said the company is "imploding". If this is the way they operate, they deserve to go out of business. read more

I rented a car for 24 hours. Rental agreement no 393038074. Drove 16 miles. Returned car full of gas. Avis claimed I used ten gallons and charged me $100. Amex reversed the charges but had to deal with Avis "customer service". Rent from anywhere else. read more

The line to rent your car takes longer than flying across the country. In a shallow pool of very poor customer service, this particular counter is the very, very worst of them all. At one point the line was all the way out of the terminal, and at that moment the single clerk announced that she was 2 minutes over her 8 hour shift alone with a bazillion disgruntled customers and got up and walked out, leaving the desk unattended. Eventually 2 workers showed up but one only stood by with his hands in his pockets watching the other poor sod fumble through the world 's most convoluted rental process ever witnessed. In comparison, a visit to the DMV looks efficient and friendly. read more

We flew into Orlando and arrived at the Avis Car Rental spot. The line was really long and there were only two agents working. The people in line were almost all families with young children. The wait was unthinkably long. It felt like we were in Zootopia at the DMV. When it was our turn, we walked up to the agent, she said, "No, no!" And put her hand up at us. She talked with her co worker for a bit, typed on her computer, with a growing line, and took off her badge, told her co worker she was leaving, and left. We were pretty amazed by the service, but not in a good way. Upon returning our vehicle, we were "greeted" by a very grumpy man who yelled something at us, but we could not understand what he was saying. He was forcefully rude to our family and did not make us feel welcomed or safe. Our experience with Avis was really poor on the pick up and drop off side of things. We got home and thought the nightmare was over. Until we got an email that Avis was charging us $250 for a cleaning fee. I disputed the claim as it said there was animal hair, smoke smell, and excessive garbage. We do not have any animals, we do not smoke, and while we do have young kids, we did not leave excess garbage in the rental. We were, however, rudely hurried out of it upon arrival at the airport. The claim was denied and we are paying and extra $250 to Avis. Please do not do business with this company. It will be frustrating from beginning to end and even after you arrive home. One of the worst experiences traveling of our lives. read more

The experience I had at the Minneapolis Airport with Avis has been a nightmare. It was easy enough to book my reservation online. That was the extent of the experience that was decent. Upon arrival (Saturday, June 6th - 5:20 PM), no one was working the counter and there was zero signage to let you know where to go. I finally find the office on M level inside the garage. They had very low inventory and I left with a Red For Fusion Car. It was mostly clean. I returned the car by 5:00 am on Sunday, June 7. There was no one to check the car in. There was no directions on where to return the car. I dropped it within 30 feet of the office ( I took pictures). I then proceeded to catch my flight home. On June 9, 2 days later they still have NOT checked in the rental. I call AVIS customer service and I call the airport and leave multiple messages. I email customer service my boarding pass. It is now June 12 and they have charged me an additional $80.00 with zero explanation and have not provided a receipt. I didn't even have the car 24 hours and it was not even driven 10 miles. I only rented it because I did not know how hard it would be to get an UBER with COVID -19. I have been on hold again for 30 + minutes and I am still getting phone calls that my car has not been returned. They still have NOT checked in my car nor released my deposit. This hands down has been the WORST CUSTOMER SERVICE AND RENTAL EXPERIENCE. read more

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My review is not about my vehicle; it's the fact that it took me an over an hour to get into my car because the two guys and everyone working seemed to be working against one another. They two people in front of me who were being taken care of or so I thought. Everything that could go wrong did go wrong, and one of the agents was a trainee. And just when I thought things were moving forward someone they had previously helped would come back and because the car they were assigned was missing and the person who was working at the car lot wouldn't help them and sent them back to the counter. When I finally got to the counter, the computer had to be rebooted. I was more exhausted from the rental car experience than having to catch an early flight. The agent trainee was nice, but he wasn't ready to be in the trenches. read more

We were given an inappropriate car seat for our 11 month old baby even though we rented an infant child seat. When we asked for a rear facing car seat we were told that was all they had. When we requested a appropriate car seat the following day we were transferred back and forth between customer service nad various locations due to no one having the correct car seat. Ultimately we had to pay for a brand new one we don't need. I am scared for the illegal activity that avis is doing putting young children at risk on "safety seats" that ironically are no where near legally safe. I will never be using avis again nor renting a car seat from another car rental agency. Thanks for a terrible experience. read more

Manager went out of his way to NOT help. 45 minute + hold times. Will never be able to get ahold of someone at desk of location. Charged me double just to take the car to the other terminal. ONE STAR? Have you event seen anyone this big with a One Star rating? read more

We have been waiting in line for over an hour and a half to get our rental car with 2 toddlers. There is only 1 lady working the counter of both Avis and Budget rental car. Although she is friendly, she is working very slowly, first gear. Note to self next time coming to MN: AVOID Avis go to Enterprise or National where there is no line and they have several employees ready to assist you! It took 2 hours to get our car Thank you Avis! NOT read more

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The busiest airport in the world....and there are no rental cars? What!? Terrible customer service. Only 1 man is working a 4 man counter at the "preferred checkout". There are 11 "preferred" customers in line. SLOW! SLOW! SLOW! One customer said it is "like this all the time." The other poor customers in the regular line -their are 20 of them- are waiting even longer. read more

Avis - Car Rental Near Me - Bloomington, Minnesota

The worst customer service ever. One person working. At least 100 people waiting in line. Go somewhere else.

terrible they took my money put my family on the road with a broken vehicle the oil light came on while we was driving. i went to customer service they wont even let me speak to a manger they kept making excuses the supervisor was no help then they tried to make me pay even more money.! i do not recommend for the safety of you, your family and your money.! do not go to avis.!!!!! read more

Avis - There was a dent in the side of the vehicle when we received it and we had already paid 800 dollars for it. - Car Rental Near Me - Bloomington, Minnesota

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This is definitely NOT one of the better Avis locations. This is my third rental here this year. What really disappoints me is that IF you book through Costco travel you will receive a car that is not in good shape. My guess is that the dinged up cars are coming from their lower budget partner's lots. It seems to only happen when I book via Costco. My rental last month left me stranded two hours before my flight as the car would not start. This week's rental was a beat up car and a preferred desk agent that was unable to change my credit card at the time of rental. I'm very Avis loyal but this specific location needs some TLC. read more

DO NOT USE THIS LOCATION!!!! We waiting over an hour to get the car because the lady said the system was down which was no problem, however management was upstairs and gave her zero help in manually doing things. They totally left her by herself with a line of customers waiting. Totally ridiculous. On top of that, when getting to the car park, we were given the wrong number so we spend another thirty minutes looking for the car. To finish off our terrible experience there, the younger black woman working at the exit was no where to be found so we were left completely wondering what to do and how to get out. Then she had the audacity to give us tremendous attitude when we couldn't read her mind on what to do. If the multiple one star reviews isn't a wake up call to management, I don't know what is at this point. All I know is that absolutely no one should use this service. read more

Only reason I even give one star is because the car was clean. The staff is the most lazy and incompetent of any staff I've ever seen. Nobody to meet you when you return your car. Twelve people standing around waiting to have someone check their car in. Finally when one person shows up to check the car in, they can't provide a receipt but say they will email one. A week later and I'm still waiting for a receipt. When asked about the receipt the response is that they haven't closed the reservation yet. Not surprising, the cost hit my credit card statement. I'd walk before I'd ever rent a car from these folks again. ps. This was not a solo incident. I've gone back to the well three times and each time was the exact same experience read more

Zero stars for not having staff there to register when we returned the car and then claiming we returned the car the next day with late fee. A sham. Fighting them with credit card company. Also moreover they gave us a car that as faulty to start so we were forced to get roadside assistance. Avis used to be kind of slightly higher end but never going to rent fr them again after this experience. read more

I travel regularly for work, and have been in Minneapolis for three months. This is the worst run Avis location I have ever encountered. Despite booking weeks in advance and being Avis preferred, I consistently need to wait in line (with many other dissatisfied customers) for 20 plus minutes as this location either has a forecasting problem or can't clean cars quickly. Once, an annoyance. Twice, frustrating. Consistently for months, I'm switching rental companies. read more

I used to be a die hard Avis fan. Never rented from anyone else. However, it appears that "Good Samaritan" is not within the handbook of Avis. I left a pair of Bose headphones in the car. A mere few hours later, I realized they were missing. I left airport security, went back, they hadn't been "found", despite the car already being rented out. I filed a claim but don't anticipate much coming out of it. I get that it's my fault for leaving the headphones behind to begin with but I guess gone are the days people turn in lost items. read more

I wish I would have read these reviews earlier! I rented my car about 6 weeks prior to my trip through, choosing Avis because it was by far (as in, hundreds of dollars) cheaper than my go-to rental companies. That said: - Website didn't work; when I called to book they tried to over-charge me compared to live prices online. Called them on it. - Pickup took over 40 minutes in line - two folks working a desk for 30+ in line. - When I left the area with my car, not only was the staff rude (mumbled to the point where I couldn't understand, and then got mad when I asked them to repeat themselves) I was not given an opportunity to highlight any damages to the car. Thirty minutes after my uneventful ride to my destination I discovered scratches around all of the doors, hood and noticable paint missing from the front passenger. Took photos. - Car ran with no issues for over 800 miles over 3 days. - At check-in, I reported the damage. The gentleman was incredibly irritated by the prospect of me formally reporting it, eventually after some back and forth, pointing me to a desk. At that desk, I explained again - the woman informed me, "Well, I didn't do it," which was super comforting, so I went BACK to the check in to report to the manager, Mike. He wasn't terribly reassuring, but did hear me out, look at my photos and say he was going to add some notes to my record so I'm not charged for damages caused by someone else. TL; DR: Avis gets the job done for a good price, but at the cost of the noticably better customer service I have received from competitors. read more

I am an Avis Preferred member and reserved a car via Avis Preferred. Typically, the car is ready to go in a spot and you wouldn't even need to speak to a representative. However, the screen with the preferred members' names directed me to the Preferred Center. This was understaffed and it took me 30 minutes to get my car. My expectation was that I would be able to simply pick up my car and go without needed to go to the counter, but this was not the case and my expectations were left unmet. I will be using rental car services frequently for business travel, and this experience leaves me inclined to try other rental car services. read more

Check your receipt!! They will add a fuel service charge, even when the tank was just filled at the nearest gas station to the airport. It's a small amount, but I called and waited on hold for over 30 minutes to make a point - they're not going to steal my money by slipping in small charges (they're banking on you just letting it go and not pursuing the refund). read more

Absolutely Horrid - way too much explain - facility (filthy), autos in various states of disrepair (no oil in the engine, check engine light), attention received cannot be called customer service - the only service is self service. This has been the worst rental experience in my life. My family vacation was ruined. Simply do yourself and those you care about a favor and stay far away. read more

Booked the car a week in advance but doesn't show on the Avis preferred board. Then waited in line at the main counter while the clerk & customer BSed about football teams. The customer's BAD team (Texans). On the agents behalf, he got me out of there quickly. Mostly because I already had a preferred reservation. read more

Where to start. I rent a lot of cars. I estimate around 150 over the last five years, the lion's share being through Avis. I can't remember the last time I've had a good experience renting a car, but the experience I just had at the Minneapolis Airport with the Avis staff is something that needs to be brought to the attention of the executives that run the company. My flight was delayed. I was in a hurry when I finally got into Minneapolis. Problem number one I have with Avis is that their "Preferred" status is a complete joke. It always takes longer for me to get my car when I reserve it under "Preferred" status because 1) I never know which counter to go to and 2) the "Preferred" counter is rarely staffed. So that's where this all began today. The last time I was in Minneapolis, I went right to the "Preferred" counter in the garage, and I was told I had to go to the main counter in the airport lobby. This time, I went right to the main counter in the airport lobby, and I was told that I had to go to the "Preferred" counter in the garage. We'll, there's five wasted minutes. So I got out to the Avis counter in the garage to find that there was no one there. I spent ten minutes looking around for someone, even hollering "Hello!?", before I went back in to the main counter. I've now wasted 20 minutes. Did I mention I was in a hurry? Let's be clear about one thing here. This is a huge miss. I was carrying a lot of luggage, I was tired, and I was running late. The lady at the Avis counter sent me on a ten minute wild goose chase, and I was more than a little upset. At this point, I'm expecting an apology and some compensation. Now, there was a line at the Avis counter. There is no way in hell I'm waiting in line at this point. I'll cancel my reservation and get an Uber before I'll waste anymore time. But the lady called out to me and asked, specifically, "There was no one there?" Like it happens all the time. Unacceptable. So I mentioned, "No, there was no one there, and I am in even more of a hurry now." Her response: "If you'd stop talking, I would be able to explain some other options to you." Game over. She pushed me over the edge. She screwed up once when she sent me on the wild goose chase. I returned to see if she could make it right. She made it more wrong. I flat out told her "If you're going to be a b*tch, I'm done talking to you." I should have asked to talk to a manager, but I was out of time. So that was that. I missed my show, I blame Avis, and I highly doubt they are going to compensate me the $90 of my money that they wasted. I just don't understand how companies can exist in this day and age while considering this type of failure to be "acceptable". read more

Monday morning and a Corporate reservation as a Preferred customer but had to wait in line for 20+ minutes. Missing my Monday morning meeting isn't an option so I hope to make that. Next time I'll use a different provider. read more

Avis - Car Rental Near Me - Bloomington, Minnesota

The Avis desk at the Minneapolis airport (terminal 2) is always the worst!! There's always a line because it's the busiest post but there's never more than 1 person working at a time. Although they offer a "preferred desk" and a regular desk the one employee walks back and forth. There is no board with your preferred name and car location so you wait. You wait as you stare at your already printed ticket slip and keys because you made a reservation and you're preferred. Waiting is not the game when you're "Avis Preferred". Soo if you're flying into Minneapolis, potentially make a car reso with another company or at least be prepared to wait 30 mins. read more

Flight from Chicago was shorter than wait to pickup rental car. Never again Avis..... read more

Avis - Car Rental Near Me - Bloomington, Minnesota

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Horrible experience! Do not rent from them. I was totally price jacked. Rented a full sized, was given a crappy mid sized truck. Inadvertently rented for 1 instead of 1 weeks. The second week cost me over $700 I had to do it via their app Because I spent the first time one hour then the second time two hours waiting on the phone when nobody answered for me to try to extend my lease. Then when I tried to call back to fix it nobody answered it's just horrible don't rent from Avis my rental and it up costing me $1200 for two weeks read more

Save yourself some pain and DO NOT use Avis at the Min/St Paul airport! I waited in line for an entire hour, with very frustrated people and no apparent concern on the part of the staff (all of 2 people during busy time- they have the flight data, come on!) to pick up a PREPAID vehicle, only to be told it was not ready, but would be in 8 minutes and brought to valet. 25 minutes later, I had to go find the vehicle that had not been brought to valet and it smelled of smoke. The whole process took 1.5 hours. read more

Was just charged over 90 dollars for insurance that I declined. Employee put it on my rental agreement anyways. I was naive and didn't think he would try to pull a fast one on me. (those are high-commission items so I should have known). So I missed that charge they put on their incoherent rental contract. Learned my lesson the hard way. Called corporate and their response was "you signed the agreement, so tough". Also, sick and tired of all their fuel gimmicks. I think they purposefully try to make it as convoluted as possible in order to wear you down so you'll purchase their inflated fuel packages. This isn't inefficiency we're talking about here (although judging from other avis reviews, that's a big problem too). This is simply doing their best to cheat people out of their money. Don't do business with this company. Plenty of other rental car companies with a lot more integrity. ps. the price you think you are getting it for when booking on their website is about a third of what you will actually pay in total (a tactic not unique to avis). They add on about 40 dollars in taxes and fees when you book and pay on their website, then when you return your vehicle, you get another 30 or 40 dollars (not including any fuel charges). read more

DO NOT CALL this rental company at MSP. I was calling for costumer service and was put on hold for 25 minuets, then was transferred and put on hold for yet another 25 minuets. 1.Avis Management terrible: trash everywhere in the rental car area 2. Calling on the phone terrible 3. Rude employees: lack knowledge, lack responsibility, lack respect for costumers. DO NOT RENT FROM AVIS. read more

DO NOT RENT FROM THEM!!!!!!!! I rented a car for two days and now they are trying to charge me 450 dollars for smoke damage. I don't smoke! Then they sent me proof of pictures that were not even the car I rented. This is fraud read more

Poor service long lines. Never again. Employees are non motivated to do much. All other car lines fast and no waiting Avis is over a hour wait. Complete joke read more

Worst Rent-A-Car experience ever, waited for 30 minutes at the check in register for someone to show up. Finally when we got through that we had to wait another 20 minutes for the valet driver to bring us the car. I would personally recommend hertz instead of this crap hole. read more