The customer service at Avis Grand Hyatt is the best I have ever experienced. Annie is very…read morefriendly and helpful, and she makes the whole process go smoothly. Other Avis locations could learn from her example!

Rented at the Grand Hyatt Kauai. Very friendly and fast service for an unscheduled rental. Rental…read moreis pricey but in line with a hotel rental on Kauai.

The branch manager, Steven Campos, SAVED us! Long story short, I didn't realize when I booked our…read morecar that it was for this location and not pickup at airport. After waiting in the long lines at the airport only to be told we booked for a different location, we headed over. We paid $90+ for a Lyft to get us there, and then saw that we missed our pickup time and they were closed for the day. I called the number on the door and Steven picked up. It was our first day of our honeymoon and my wife was in tears, our hotel was on the complete other side of the island (an hour and a half drive), so we needed a car. Steven to the rescue! He came from home to the office, even though they had already been closed for over an hour, and did our rental for us. Words cannot thank him enough, he acted out of pure kindness and we were so grateful. Thank you Steven!

Never rent from Hertz...they charged ADDITIONAL FEES after the confirmation and the return of the…read morevehicle. No explanation! Never utilize a firm that charges for the "unknown". Hawaii should take a long look at the Hertz practices.

This is a dump. They rent old beat up cars, you can't get to or from the airport, the cars don't…read morehave basic safety checks. I tried to support this local business, but they rented me an old car with bald tires and I ended up having to spend two hours trying to get an alternative. Went to Budget, got a great car, convenient shuttles from the airport and cheaper.

Pros: This was such a unique car rental experience for our…read morestay on Kauai. It was 5 star all the way - good communication -easy pick up and drop off - zero problems with the vehicle. We reserved a 2025 blue jeep with one touch sky roof. Spendy, but we counted it as a way to fully enjoy the lush landscape around us. The one touch sky roof feature was absolutely fantastic. We could easily switch between buttoned up and fully open top as we ventured out between rain showers. I highly recommend this car rental option for being able to rent the exact vehicle you want, without having to guess your luck with the phrase "or similar". Cons: Being a unique car rental company, without long lines or disappointments to start your vacation, I will say it took a fair amount of trust to rely on the good word of the company that things would go as promised. There is zero in person contact at pick up or drop off. You pick up and drop off in a deserted parking lot away from the airport, closer to the cruise ships, using a lockbox. The uber ride airport to lot and reversed at the drop off was less than $40 total. We had one person get the car and pick up the others and all luggage. It was not a far distance, but not walkable. Lucky for us the rental was exactly as hoped for and we would repeat the experience if we are lucky enough to visit Kauai in the future. For those wondering why there are no recent (2025) reviews, I'll say there isn't an easy way to leave a review on their website right now.

Mixed experience with Enterprise. We paid about $900 extra for a full-size SUV, but were told at…read morepickup that none were available and initially offered a different SUV with only a 10-15% discount. After a lengthy discussion, a manager finally found us a Wagoneer. The pickup process felt frustrating and not very transparent. On the positive side, the airport shuttle drivers were friendly, and the return staff were very helpful. The service from those employees was excellent, but the reservation and pickup experience fell short of expectations.

We caught the shuttle right away and were first in line. We were out of the office in 5 minutes. We…read morehad an issue with our car but it ended up being my husband's fault as he had not closed the door properly. The jeep worked great and the check back in was super quick.

Just returned from Kauai a few days ago and would like to say, "Thank you" to the entire staff at…read moreKauai Pineapple Express. I truly enjoyed using your car rental service two years in a row (2025& 2026) Very friendly and professional. I highly recommend renting your vacation vehicle from this family owned company. They picked me up from the airport within a few minutes after I landed at the airport and shuttled me back after my 10 day stay on the island. My vehicle was nice and clean with two beach chairs, an umbrella and a fresh pineapple to enjoy at my condo. Thanks again Chris, Tracey, Natalie and the rest of the family.

Last September I was excited about the prospect of avoiding the car rental companies long lines and…read moresupporting local business but it was really hard to actually make a reservation with them. They wanted proof of insurance which the standard car rental companies never ask me for. I submitted it and didn't hear back. They wanted a $150 deposit that most other car rental agencies never ask for. It was like pulling teeth to actually get the reservation put together. After submitting my insurance policy I literally heard nothing back. I was going to send another reminder "hey, I want to give you business!" email but at that point I was so downtrodden by the entire experience I just went with Alamo. Didn't regret it one bit. The pricing was maybe $100 more for a week's long rental but it was smooth, seamless, and efficient. No long lines since they had my data on file and I just went to the parking lot to pick my car. Hoping these guys create a smoother onboarding process. Way too many headaches and hoops to jump through to save a few bucks.

Elite Car Rental made me feel ready for my trip! From making sure my rental was booked but also…read morewent above and beyond with any suggestions we asked! On time delivery our car was ready for us and waiting at the airport. We were having too good of a time to take a picture for our review but our car was so clean you thought it was just bought from the dealership! Since we were visiting we didn't know any stations but the stations programmed in the car were perfect and greatly appreciated! We rented two cars and they were both elite just like the service that was provided. Look no further you found where you should rent your vehicle for your next trip to Kauai!

Saved us so much hassle! Working with Biba was a pleasure,…read moreshe took care of all the details. The car was fantastic and we felt like locals. Biba was super responsive and provided us with additional info, where to go, where to eat. Setting up tours for us. I highly recommend Wlite Kauai car rental and will use them next time!

My girlfriend and I went on a trip to Kauai and Island Cars was amazing. Great service and they…read morerented to us even when we are under 21, and the prices were amazing. Extremely fast pickup (within 4 minutes) no lines, and even went over a map of the island with local food places and attractions.

Island Cars Kaui is the place to go for your quick and easy pickup. Joel and team took care of us,…read morehad great local tips and hints. Felt good supporting local businesses. Cars ran great, lots of choices and flexibility.

Friendly and efficient service, plus a great value. You get exactly what you'd expect. The car had…read moresome aesthetic flaws, and had a service needed light on, but performed beautifully as I drove all over the island all week and I didn't have a single issue with it. Shuttle to and from the airport was also quick and easy. Would definitely recommend if you want a car that gets you around and doesn't scream "tourist" :)

We booked through Expedia. I have no issue with a vehicle that's not pretty, but the silver Honda…read moreOdyssey we rented wasn't particularly safe. Wiper blades were old and left big streaks when it rained. Wiper fluid was out, so my visibility was poor and I didn't feel comfortable driving it at night, the headlights were really dim. Driving around on an island where it rains often, I really think having functional wiper blades is a low bar to clear. The sliding doors were really difficult to open, very sticky and our kids struggled to open them themselves. The locking mechanisms were weird and no buttons on the key fob worked. Giving a star for the customer service and shuttle service which was friendly and fast.

Only writing this review to balance the other reviews that are obviously valid, but don't represent…read morethe entire business. A business that rents hundreds of cars, and gets 3-4 bad reviews is still doing something right. Arrived at LIH, got on the shuttle (no wait, lucky) got to their compound, car was already parked outside. Spoke to Michelle...she was truly, truly amazing. She was welcoming, warm, and extremely polite. It was a delight working with her, and her giving some tips I haven't heard of being on Kauai. My only criticism was that the car was definitely not cleaned well enough for my liking. I suppose that's do to turnover... but that will be taken to account. Return of the vehicle was smooth. Uncle on Thursday night was very polite and super funny to talk to. Just great customer service from arrival to departure. I will use SIXT again on Kauai should the same deal pop up for me!

Stay away from Sixt. Period…read more This location pressured me into buying their insurance despite having full coverage with my own car insurance that includes rental coverage. After I returned the car, the staff cleared it during the walk-around. No issues. No mention of damage. Then I disputed the insurance charge and got it refunded. Two days later, I receive an email claiming there's damage to the vehicle. I called to discuss it. The damage department won't speak to customers--apparently that's their policy. When I questioned how suspicious that sounded, the rep laughed and hung up on me. Called back and got a different rep who said the first one left no notes. Now I'm fighting with this company over damage I didn't cause, with no way to actually resolve it. Stay away from this company. Look on Google and see what people say about sixt. It's disgusting.