Only writing this review to balance the other reviews that are obviously valid, but don't represent the entire business. A business that rents hundreds of cars, and gets 3-4 bad reviews is still doing something right. Arrived at LIH, got on the shuttle (no wait, lucky) got to their compound, car was already parked outside. Spoke to Michelle...she was truly, truly amazing. She was welcoming, warm, and extremely polite. It was a delight working with her, and her giving some tips I haven't heard of being on Kauai. My only criticism was that the car was definitely not cleaned well enough for my liking. I suppose that's do to turnover... but that will be taken to account. Return of the vehicle was smooth. Uncle on Thursday night was very polite and super funny to talk to. Just great customer service from arrival to departure. I will use SIXT again on Kauai should the same deal pop up for me! read more

Stay away from Sixt. Period. This location pressured me into buying their insurance despite having full coverage with my own car insurance that includes rental coverage. After I returned the car, the staff cleared it during the walk-around. No issues. No mention of damage. Then I disputed the insurance charge and got it refunded. Two days later, I receive an email claiming there's damage to the vehicle. I called to discuss it. The damage department won't speak to customers--apparently that's their policy. When I questioned how suspicious that sounded, the rep laughed and hung up on me. Called back and got a different rep who said the first one left no notes. Now I'm fighting with this company over damage I didn't cause, with no way to actually resolve it. Stay away from this company. Look on Google and see what people say about sixt. It's disgusting. read more

Just like everyone else. Having significant problems with a reported damage post rental. Confirmed rental receipt shows no new damage. Called office and they had no idea why I was getting a claim yet the photos came from them. Provided no help in resolving this and requested I go through central claims. Central claims is open 4 hours a day from 10 AM to 2 PM EST. That is 5 AM to 9 AM Hawaii Time before any manager even gets there. They say after those hours they communicate via email. Yet, I've emailed multiple times with no response. They said they are backlogged on emails.... I've supplied all of this and their own system shows no return damage. Yet they are still trying to do this claim against me. In addition they will not call a branch at all. Now they are trying to extort me for almost $2,000 with the same template type visuals others have reported. Stay away from this place at all cost. This is a total nightmare and such a time waster. read more

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Sixt sent me a bill for $1,000 for a preexisting scratch. I sent them the video from when picking up the car showing the scratch was already there. They ignored my email and sent a collections agency after me. read more

Customer service was good at check in. However the apparently valet each and every car to the customer and the frequency at which they bring the cars is exceptionally slow. I've never seen a car rental location do this. Avoid this location at all costs. read more

When we arrived in Lihue I was disappointed to realize that SIXT is NOT located at the airport. I immediately was concerned wondering how I was supposed to get to the rental location. However, a Shuttle arrived right away to take us and the employee was very professional and helpful! When I arrived the lady checking me in was so friendly and welcoming! She gave us waters and candy for our kids. Our Jeep was great and there were no issues. Returning was incredibly easy and the man helping us again, so kind and professional. The shuttles are very regular and frequent so the waiting is minimal and if anything it's more convenient. I'd definitely use them again! read more

Michelle was amazing, kind, and caring she helped us with their reservation and made our rental process so easy. She also recommended us some places to eat, which was so kind of her. She is definitely a gem and I will book with Sixt in the future because of her for sure. 100/10 read more

See that tiny scratch? It caused Sixt to lose a longtime and loyal customer. Well, I am not-so-happy to join the other reviewers here who have had similar experiences with misleading damage claims. Sixt leaves the consumer to self-walk the car and report any damage before leaving the lot which I did - and was advised by the desk clerk to report any dings/dents/scratches larger than a golf ball. I walked the car before leaving, saw no visible damage (the car was NOT clean, having recently rained so the lower portion of the car white car was muddy and dirty from splashes created from the rain) - however, when I returned the car after having it parked on our resort property for 8-days and being the only driver, the clerk at the return drive found a small scratch in the plastic bumper at the left-front of the vehicle. She told me not to worry about it at all..........only to receive a demand for $1800 for payment to repair it 3 weeks later. I have been a LONGTIME and LOYAL Sixt Client for over a decade....renting exclusively from them for each of my annual Kauai vacations and using them abroad in other cities I travel to as well. NO MORE. ***Sixt, you have lost a loyal customer for the misleading assurances from your clerk at the return driveway, for your lack of consumer-focused care in placing the burden on your CUSTOMER to self-assess any damage (let alone on cars that are masked in dirt to hide the damage in question), and for the complete inability to reach a human being to discuss this at your site location or via your 800 number!*** This egregious behavior will results in thousands of dollars of lost revenue from me personally, and I will be certain to share my experience with my friends, family, clients, or anyone I hear who may be interested in renting from you in the future to safeguard them from making the same mistake I did. I will also be addressing my grievances with the Hawai'ian and California Attorneys General Offices, the Offices of Consumer Protection, the Better Business Bureau,, the Federal Trade Commission. read more

SIXT Rent A Car - Car Rental Near Me - Lihue, Hawaii

Have rented with Sixt many times! Had wonderful experiences every time, in many states. Lihue was the exception. We left LAX after 2 delayed flights. I got updates from Sixt, saying they were monitoring our flight. We arrived at Lihue, and were first off the plane, I told my husband to go get on shuttle because it stopped at 10:30. My assumption was since they were monitoring our flight, they would know when we landed. He got to shuttle area only to be told my other rental company, they were already gone, and it wasn't even 10:30. He tried calling all the numbers we could find. No answer from anyone. We got our luggage and had to UBER over at a cost of $39 for about 1 1/2 miles. Arrived and was told by security officer at Sixt, they had left 5 min prior. So we Uber'd to our hotel at another $110. Called once we woke up, and got a representative, not the actual Sixt in Lihue. I asked to have the rental delivered to me, because they don't have shuttle or stay open until we arrived. (Don't send texts or emails saying you are monitoring, if you really aren't doing that) gives people false hope! The representative told me they would not deliver to me. I asked to cancel the car, because after both ways of an UBER it would cost me almost what the whole rental would end up being. They told me they would not cancel the reservation. I asked to speak to someone in Lihue, and they said they don't have a number there? Hmmm how would we be able to call for shuttle then or any problems? I am so very disappointed in Sixt. I have sung their praises for years and also referred my traveling friends their way. They ended up charging us for whole thing. I rented a car from Avis at our hotel for the day we needed one, I will be telling our friends NOT to use Sixt, and will not be using them myself. Just beware if you use them on Kauai. I will not bash any other city we have used them. I am just so disenchanted with them because of this. read more

Couldn't have been more satisfied! Everything went as smooth as silk. When's the last time that's happened!? Keep up the quality work gang, it Is appreciated, by a few anyway! read more

I was very pleased with staff, both picking up, she was awesome! Gave me better options on the rental! and dropping off, he was very personal and explained everything on drop off. they were very friendly helpful and personal. read more

This place is by far the best place to rent your vehicles. This was my third time in a row that I have rented from them. Each time it gets better and better. Michelle and Tabitha are both fantastic and the older gentleman (his name slips my mind at the moment) who always checks my car in when I return is equally amazing. Their cars are by far the best on the island. They have a customer for life. Mahalo read more

Had a horrible experience with this company. I reserved and paid for a car for two days, but was late picking it up due to flight issues, so only had the car for one day instead of two days paid for. But the company refused for do a refund!!! Apparently a car rental company driven nothing but greed. Stay away! read more

I had booked a Acura for a week online shortly before my trip, but I had forgotten to do so earlier. I booked through Expedia and it was quite easy and unexpectedly affordable. Upon my arrival I was greeted by Michelle who was exceptionally nice, so much so that she had given me a much nicer vehicle then what was previously expected. read more

Surprisingly, one of the most positive car rental experiences in recent memory. They had exactly the car I rented ready for me at pickup. I was in and out in no time. Staff could not have been more friendly and helpful. Shuttle bus a little bit slow. Had to wait a bit longer than expected to get to the airport. Rental offices immaculate. Clean bathroom. A bit of a sticker shock at the gas station, even for a California used to paying high prices. The surprise year, the size of the gas tank on the Jeep. All in all, I definitely recommend SIXT. read more

Absolute crooks do not do business with them if you don't have to. We rented a car and were charged for fuel at the end of the trip after we filled up the car within three miles of where the drop off was. To make matters worse they claimed that we damaged the car which did not happen. Within a couple of days of letting us know that they found a scratch. They informed us that there was more damage found. On top of this the person that told us about the damage, David Anderson the subrogation specialist refuses to answer our emails asking about the appeal process. He seems to think that strong arming customers into paying for something they didn't do is acceptable. Ignoring your customers is not a smart way to do business when they are trying to contact you in good faith. This company cannot be trusted so don't give them the time of day or your hard earned cash read more

Crooks! Crooks! Crooks! Just like many people on yelp, Sixt accused me of new damage (it was present at pick up) to my rental after I returned it. The car was a silver Jeep Compass with damage to the back passenger side. The damage was covered by paint. When I returned the car, the person who checked my car pointed out the damage which I showed pictures to prove it was present at pick up. She was agreeable that the damage was present at pick up. A day later, Sixt emailed stating new damage was found on the car which was the same damage I was questioned. The damage was present at pick up but even if it wasn't, you can't blame me for damages AFTER I returned the car. Once it's out of my hands, anything that happens to it is not my responsibility. Sixt doesn't have that many cars on their lot. The same employees check in the cars everyday so I'm sure they know about all the damages on their cars. They just play dumb just in case they get someone careless or new to renting who didn't take pictures and videos of their rental before driving off. It was my first time and will be my only time renting from these crooks. read more

SIXT Rent A Car - Jeep Compass. Damage present at pick up that I was accused of causing a day after I returned the rental. - Car Rental Near Me - Lihue, Hawaii

Might be the best Rental car experience that I've had. The shuttle from the airport was quick and friendly driver. The receptionist (Crissy) at the desk was helpful and friendly. Didn't try to over sell the upgrades or extra coverage. And the drop-off was fast. The car was clean and ran perfect. Thank you. read more

We were in a jam, the Alamo car rental place screwed us over. So we reserved one online with SIXT, as we were right down the street. They didn't have one, which is apparently common because everyone wants a convertible in Hawaii.they offered us a Jeep instead, after having issues with Alamo dragging our luggage all around we happily took the Jeep with a discount instead just to get going on our vacation. The gentleman was so very nice and accommodating compared to the disinterest and lack of caring at Alamo. So, shout out and thank you to you sir! read more

Sixt has decided to drop the false claims against me. This occurred after I contacted the Hawai'ian and California attorneys general, the Offices of Consumer Protection, the Federal Trade Commission and escalated the case to the office of their COO. If you choose to rent from this location, take great photos of the whole car to protect yourself. ---------------------------------------------- I had an incredibly frustrating experience with Sixt in Kauai that I feel compelled to share. I rented a car from November 20-25, 2024, and after returning it, I was hit with a $508.75 charge for a scratch they claimed occurred during my rental. However, I had taken detailed photos and videos of the car on November 20 before driving it, and these clearly show the exact same scratch existed before my rental. I submitted this evidence to Sixt on November 27, and they acknowledged receipt, yet they continue to pursue this baseless claim. To make matters worse, when I picked up the car, I was explicitly told by their representative, Tabitha, that an inspection wasn't necessary. This lack of diligence on their part has led to an unjust and avoidable situation. I expected better from a company of this size. Their poor process and disregard for evidence have not only wasted my time but caused unnecessary stress. If you're renting from Sixt, I strongly recommend documenting everything and preparing for potential disputes. I will never rent from Sixt again and encourage others to think twice before doing so. read more

We had a great experience with SIXT! To start, we got upgraded to a bigger, nicer car, which turned out to be exactly what we needed. The car was full of gas when we picked it up, and it drove very well. They were a few dents and scratches on the car when we got it, but we made sure to document them and did not have a problem otherwise. Vernon was so nice when we returned the car. We would use this company again! read more

I thought my issue was maybe an honest error but as I read these reviews others claim very similar issue. I returned car and there was no damage. attendant checked car and fuel while we were there and said all is good. 3 days later I get an email claiming a less than 9 cm scratch on rear bumper and they wanted to charge me almost a $1000. i had not seen the emails until recently, fortunately my receipt showed it was checked in with zero damage. Customer service agent initially said it was with collections already, but did address it and closed the case. The crazy thing was I took pictures of vehicle before I rented, and the roof was covered in scratches from panels being removed and thrown in the back of the jeep. Not sure if Sixt is franchised or Corporate but this needs to be reported. Unrelated when I picked up reserved Jeep, they did not have it and gave me the Jeep Gladiator which has an open bed which is useless on an island that rains as much as Kauai. They told me to come back the next day and they would exchange, they would have plenty of jeeps. Of course when I got back they said they had none available, but eventually found one. I wont be renting from Sixt in Kauai for sure. Probably will avoid them altogether. I had family member who was renting in October but they cancelled after this garbage. Thankful that I had my receipt otherwise I would be fighting an unjust charge. read more

There is a rude, terrible, discriminatory named CRISSY!!! First time using this car rental company, and iwill be last time!!! Felt very ripped off when renting a car. I booked a convertible Mustang on their website, and when we checked in, they told us that they didn't have the car I booked! Very tough attitude! And charged me extra to upgrade. We were greeted with a Jeep that was not what we booked, and forced us to pay! Resulted in us lose half a day！affecting our wonderful travel experience! This lady CRISSY is very discriminatory and treated us coldly! The staff is terrible, the car is terrible, and the rental cost is high! Highly not recommended! They will take advantage of any situation to make money from you THIS IS A SCAM！！！ FULL REFUND！ read more

SIXT Rent A Car - Car Rental Near Me - Lihue, Hawaii

Michelle was so nice to us! She had the car we reserved and it was ready to drive away. I have to admit I was terrified after reading the reviews that we were going to get left with a big repair bill without cause. However, they didn't allow me to change my plan without a big penalty. So I gritted my teeth and went ahead. "The Vernon" on checkout and Michelle on check in couldn't have been more pleasant. I was so relieved! The car ran well and we didn't have any issues with this company. I can safely say that I would use them again and recommend them to others. read more

Great costumer service. Big variety of cars easy to book the entire process in and out

What a disappointing experience in paradise! I will never use this company again. I am being charged $900 for a supposed scratch on a door yet there was absolutely no damage to the vehicle during my rental period. Furthermore, there was no walkthrough or documentation conducted by the company prior to my possession of the car. When I dropped off the vehicle in Lihue, the employee explicitly mentioned, "you will see an email from me about the damage, but do not be alarmed." This statement, combined with the lack of initial documentation, raises serious concerns about the legitimacy of the damage claim. How unethical and predatory. The car was in terrible shape and had scratches and dings all over it. Had I known the company was so unethical, I would have demanded a thorough walkthrough when we arrived at 10pm after traveling for over 19 hours. I cannot believe this would happen in Hawaii of all places. :( read more

Sixt upgraded us to a jeep for a very great price. They were very friendly, i definitely recommend using sixt! read more

SIXT Rent A Car - Jeep Wrangler - Car Rental Near Me - Lihue, Hawaii

The people who worked there were very friendly. They told us to take pictures of the car before we left, which we did. When we returned the car, they didn't check the car, they just said that's all we needed to do. We saw no damage on the car. Once we were home, we received a notice with a fuzzy picture that you couldn't really see and a note saying there was a gouge on the inside of the car and a bill for $650 for the repairs. Since we were already home, we couldn't check for the validity. There was no way we could have made that gouge. It all appears to be a scam. I will be reporting this to the Better Business Bureau. read more

Sixt is a total scam. Make sure before you leave in the car that you take a video walking around the entire vehicle to document existing damage. Adding pictures thru their check in app does nothing and you will most likely never see them again. They will still try and pin damage on you in attempt to get more money. They tried sending me an invoice for thousands of dollars of damage that we didnt do hoping I would just pay it. But the second I called and told them I had video of the car they dropped the charges without even seeing the video or pictures. In fact the customer service rep even claimed he saw my pictures even tho I had never sent them in. He couldn't get off the phone fast enough. Don't fall for their scams and protect yourself with videos and pictures before you leave. read more

We used this SIXT Rent A Car while on a recent vacation from LA to Kauai. Pick up from the airport to transfer to the office was pretty prompt, fuss-free and friendly. It only too a few minutes to make the journey. When we got to the rental location, the person who helped us, Tabitha, was absolutely superb and went above and beyond to help and answer any and all questions we had. She gave us all the information we needed and offered extras/upgrades but was not pushy at all. We felt fully informed of all our options. On top of the great service with the vehicle and explaining everything to do with the rental car itself (which we were also very happy with), she gave us some great local tips and suggestions in line with our personal requirements over and above what was available normally - they genuinely greatly enhanced our entire vacation. This service alone guaranteed we will be coming to SIXT first when we return to Kauai. Drop off was a breeze too and the team were super pleasant to deal with. This is the best service we have ever received from a car rental firm or staff member of ANY rental company. THIS is how it is done. Tabitha is a first class employee and a real asset to SIXT. Not only were we delighted with the service (and the price!) but her service made us change our previous perception of the company completely. A+ read more

I had a fantastic experience from the moment I arrived to the drop-off. The employees there are so friendly, the price was great, and the car was immaculate. However, the key fob died on me during my rental. I was only 2 days away from my return, so I just dealt with it. When I came back, I told the attendant about it and he said "that's pretty common, that's the 5th one this week, actually. Don't worry about it." I didn't worry about it -- until a few weeks later, I get a claim from Sixt that I broke the key fob and have to pay for it. They included pictures of extensive corrosion (I assume from saltwater from prior renters) inside the fob/battery compartment, which would've taken longer than my rental period to accumulate (that kind of corrosion doesn't happen overnight). I pleaded my case, and they are now charging me for replacing TWO (2) key fobs (even though I only had one key fob for the rental period), as well as for an inspection of the vehicle. Total they're charging me is over $1,000+ -- more than double what the rental cost me for the week+ i had it. read more

2/17/2025: Changing to 3 stars. The case below was dropped after submitting my photos. All other comments still apply and none of this would have been necessary had they done their jobs. SIXT lost their standing as my "go-to" rental company 2/7/2025 Like other renters, I have received a damage claim for a scratch that was on the car when I picked it up. Curiously, others mentioned exactly the same description that was reported to me - 5-10 cm scratch. Fortunately, I took photos of the many scratches and dings in the car when we picked it up and should be able to refute this claim. SIXT either does not apply consistent inspection criteria, keeps poor records or engages in unscrupulous business practices. It is a hassle that I haven't experienced with other car rental companies . Look elsewhere if you want a customer-friendly experience. read more

Super easy and amazing prices!! The crew here is amazing, everyone we interacted with was a 10/10! Definitely recommend!

This car rental company is poorly operated and managed. When a rental is returned they go over it with a fine tooth comb noting damages. Then the next renter is accused of causing (the same) damage to the car. It's extremely important to take pictures before leaving the facility. I failed to do so. When the car's system indicated low tire pressure all around, I went to the agency for air. Rather than fill the tires they exchanged the car. I took pictures this time. When I returned it, they tried to tell me that I caused damage. Fortunately I had pictures this time. A couple months later I received a bill for repairs to damage I did not do! Unnecessary resolution in process. R Rodriguez read more

10 days after returning the car, they wanted to blame me for preexisting damages. Who knows what the car went through after dropping it off. They can do anything and blame it on you. Be careful of this place! I was a regular sixt customer but not anymore! Find the company's reviews on Google. This is a "normal" thing this company does. read more

TAKE PICTURES before you take the car off the lot- they tried to charge us for previous damage to the bumper but since we had timestamped photos in their parking clearly showing this damage before we drove the car they closed the case. Other than that great experience and quick response from customer relations resolving our case (due to the pictures). read more

They drive you from the airport to their location and you dropoff here and they drive you back to the hotel. While they had quite a few people in front of us it didn't take too long to be waited on. The lady who helped me apologized for the wait and gave me a bottle of water for each per in our party. I asked where the must see places were and she gave me a sheet with recommendations and gave me some personal recommendations, timing, and routes to take. We ended up doing those right away and had a great first day on the island. We went to other recommendations and saw sea turtles the next day. Very friendly staff and greats vehicles at a good price. We didn't wait long at the airport for the shuttle and we had a shuttle waiting for us when we turned in our vehicle. We will be using them again for our next time on the island. read more

We picked up an SUV we booked and it had some check engine light issues so we decided to have it swapped to avoid any issues that could ruin our trip. Crissy and Kaleo went above and beyond to put us in another car.. They didn't have the same car type that we booked so they put us on another car but they promised to change it later in the day when our car type becomes available again. Kaleo gave me a call later that day when the car we booked became available but we were already happy with the one that they gave so we didn't need to bother. Thanks to Kaleo and Crissy for the excellent customer service! read more

I'm not even 24 hours into my rental with SIXT in Lihue and I'm already writing a negative review of their terrible customer service. Let's start with the unfriendly woman (Chrissy) scowling when I walked into the rental office. No greeting, no "good morning" - not even a smile. She kept looking down at her computer until I said "Hi there." I explained to her that I was here to swap out the Denali for the BMW X5. The Denali is too large for my wife to drive here in Kauai. Last night, when I arrived to pick up the Acadia/Traverse that I rented I was greeted by a very friendly, professional man. My rental car was not available so he offered to upgrade me to the BMW X5 at no additional charge. I appreciated the offer but I didn't think it would be large enough for our luggage and my family. He then offered the Yukon/Denali upgrade (quite a large vehicle) at no additional cost. I agreed with some reservation b/c of the large size. He said, "If you don't like it, just come back and we'll swap it for the BMW X5." Exhausted - I went back to the hotel and went to bed. First thing this morning at 7:20am I drive to SIXT to swap it out for the X5 because my wife just won't drive the large Denali. This is when the unfriendly woman refused to honor what was offered last night and even said "that is a very expensive car." (What does that have to do with anything? SIXT should honor what was offered to me last night.) She gets her manager and he refuses to honor what was offered last night as well. There was no further accommodation or apologies offered, instead, they hid behind excuses that they would get in trouble with "corporate" if they swapped for the X5. (never mind that it was offered last night). I am SO disappointed with SIXT and am currently in the process of looking to rent a vehicle from another company as this is not the kind of company that I want to do business with. Corporate needs to reach out to me and make this right. I think the part that frustrates me the most was the absolute lack of professional demeanor from the staff this morning and their excuses rather than honoring what was offered last night to me. This is an easy fix for SIXT - instead - they lost a customer for life and I'll tell everyone of my friends and colleagues and businesses about my experience and to never rent from SIXT again. read more

This place is a SCAM! DO NOT RENT FROM THEM!! I reserve a Toyota rave4 (5 seat) and got a Chevrolet 7 seat. When I asked for a smaller car there was none available and they wanted to up charge me for a BMW. When I returned the Chevrolet I asked the attendant if any thing else was needed. They said no, "Just leave the car running." They attendant did not do a walk through upon departure or return! I then received an email stating there was a 5cm scratch on the corner of the hatch back. The pictures they sent me were grainy and very hard to tell if it was indeed a 5cm scratch or a scuff mark. They then in turn sent me a bill for 700$. The reason I say this place is a scam is first, I did not get the extra insurance and all of a sudden there is damage to the car. That I never saw upon return. And 2nd my sister rented a SUV from the same place during the same time and she also did not get the extra insurance and they sent her pictures of her bummer saying there was damage and she was going to be charged. DO NOT rent from this company There are a SCAM! I would give them a 0 rating read more